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Scores according to KAYAK customer reviews
Cons: "Seat could have been more comfortable"
Pros: "Very nice people and helpful. Good attitude"
Cons: "Board was a bit disorganized and took much longer than I am used to even on full planes"
Pros: "Very punctual! We arrived on the exactly time as estimated."
Cons: "Very poor snack options"
Pros: "Missed connecting flight because of late plane."
Cons: "To be in the plane instead of being placed on standby."
Pros: "Crew. Alcohol and water bottles. Food. Entertainment. Comfort"
Pros: "Missed it"
Cons: "Give back money"
Pros: "Desk attendant was very helpful, personable, and efficient"
Cons: "Couldn’t get a boarding pass for the last leg of my trip (AZO>DTW>ATL>CSG) when I checked in online, couldn’t get it at the Delta counter in AZO, nor in DTW. The staff at the Delta counter in ATL resolved it in less than ten seconds."
Cons: "Not really an experienced flyer. Overall the flight seemed good. No issues with airline or airport. Just don’t understand self-important people that feel compelled to push the overhead storage limits with their bags."
Pros: "The crew was pleasant and helpful."
Cons: "The plane was an outdated jalopy. I thought the exit doors were going to fly off. This was in vast contrast to the 737 plane that we had taken earlier in the day for a flight from BNA to ATL."
Pros: "Lift off and landing was excellent"
Pros: "Very pleasant crew. Very helpful And always smiling"
Pros: "Flight attendant"
Cons: "Bathrooms were filthy"
Cons: "Worst first class service. Only came by twice in two hour flight"
Pros: "Flight from Detroit to Phoenix had larger plane and more entertainment"
Cons: "Seats are so narrow. I barely made connecting flight in Detroit and there was no transportation to the next terminal. You’re on your own getting there and I almost didn’t make it. Both Detroit and Phoenix have nothing but wheelchairs and people pushing? Maybe we Should get some rickshaws?!"
Cons: "2nd Delta flight on the same day that was delayed. This one only 44 min."
Pros: "All aspects"
Pros: "Everything was great. Has nothing to do with the airline, just rough weather."
Cons: "The stewardess could come around more. Just twice. Once for food. Once for trash. Just me tho"
Pros: "Smooth flight."
Cons: "Tight seat. Small space."
Pros: "In flight wifi"
Pros: "Gave information about delay clearly and gently"
Pros: "On time departure and arrival"
Cons: "Paying for seats"
Pros: "The movies kept my daughter busy."
Pros: "Best part, no one sat in the seats next to me so I got to lay down and sleep. Staff was nice, food was fine."
Cons: "This flight was good"
Pros: "On time"
Pros: "Arrived safely"
Cons: "Crew arrived late from Buffalo (?!?!) so our 7:59 flight didn’t start boarding until very close to that time. That delay, as Delta well knows, dominoed into LGA’s ATC issues and resulted in an arrival at DCA well after our scheduled arrival."
Pros: "Late, crowded, bumpy"
Cons: "Flight delayed by 2 hours- was just sitting in the plane for couple hours before it took away"
Pros: "Boarding was fast and well planned. The pilot was talking to the passengers politely, was updating about the flight every time when it was turbulence. The crew is very smiling, sweet and nice. The snacks are good and fresh. Very clean airplane with a good fresh odor. Good job! You are fantastic!"
Pros: "Everything. Very nice accommodating ok"
Cons: "Gate staff was garbage."
Pros: "Flight was on time."
Cons: "Did not appreciate Aeromexico/Delta changing my flight times after I booked, giving me a more than 7 hour layover."
Pros: "Great movies...."
Cons: "I never got to Cabo. It took 2 hours for Delta to de-ice the plane in Milwaukee. Because of the long delay we missed the flight to Cabo. We asked Delta to book us on another flight to get us to Cabo today, Delta reps said nothing was available. Delta gave us a discounted coupon for a hotel in Atlanta and rebooked us on a flight to Cabo tomorrow."
Pros: "Boarding was easy"
Cons: "Plane seats were very small and did not recline. Only one bathroom on plane"
Pros: "The comfort and attention on the part of the cabin crew of the flight was quite good."
Cons: "What I did not like was the process to go to the assigned air terminal in El Salvador, the process was slow and we took the flight at the end of the last one. The same was the process from Los Angeles to Seattle that was our scale. Process too long and go back through security, the boarding gate was almost closed. I think that for these cases they should leave more time for the stopovers that come from international flights. For my part I did not choose this option, since I was traveling with a person with mobility problems and separated the group for admission to the process of entering the USA."
Cons: "They were very dishonest about everything. We need to be there in Australia on Monday morning for very important event but reached Australia Monday night 8PM. Virgin Australia contatcted out their flight from SJC to LAX through Delta and Delta cancelled flights becaue no-show of Pilot to operate the plan. What a Joke???? We asked them to put us through another carrier to LAX for connecting flight they refused.Very very BAD. It was a big miss for us.. never again Delta/Virgin Australia.............."
Pros: "Clean plane, friendly staff and timely departure."
Cons: "Waiting to get off the plane. Other customers moving too slow"
Cons: "There was no gluten free snack option."
Cons: "No check in to Minsk from Paris"
Pros: "Flight crew was friendly."
Cons: "Flight delays due to maint crew not being onsite for 2 hours. Overbooked flights for both sides of trip"
Pros: "Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that"
Cons: "..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice."
Pros: "Crew was all very nice"
Cons: "Flying is always uncomfortable"
Cons: "Arrived "early" only to sit on tarmac for over 45 minutes with no air , I'd rather leave later , get there at the right time and not sit in a plane with no air for extended time"
Pros: "They forgot the CC reader so drinks were free. The free GoGo media is cool."
Cons: "Flight was cancelled and rescheduled 3 times. Delayed. Tiny plane = uncomfortable and turbulent."
Pros: "Troy, Karee, and all of the staff on board were amazing! One of the best flights I have ever been on. Hope they are the crew for my flight home."
Pros: "Attendants and entertainment"
Cons: "Delays for no explained reason"
Cons: "The redesign of seats means that very few of Delta's planes can actually accommodate a sherpa-style pet carrier, even though they are an industry standard for in-cabin travel. Further complicating the problem is that the clearance under the seat varies depending where in the cabin you're seated. It's become an extremely stressful proposition for which I have the privilege of paying an extra +$100 each way whilst having to give up one of my carry ons. As far as I can see, the charge is just straight up greed, since no one would be able to use the space beneath the seat in front of me, anyway, and carrying on my cat cause zero extra work for the crew. I'm going to have rethink my loyalty to Delta. At least with Southwest, they'll let me check two bags for no additional cost."
Pros: "The crew from SYD to LAX was absolutely excellent! The food is always plenty and hot, and I really appreciate being given a whole bottle of water. Also, thank you for leaving snacks out for us especially those who sleep through the meal service. Very satisfied with the airline so far!"
Pros: "Excellent flight and crew on a new Airbus 319"
Cons: "Lunch time flight. Only food in economy was bags of high carb salty snacks"
Cons: "Some of the crew. Eapecially first class was slow and poor at communicating"
Pros: "Great crew"
Cons: "offer coffee at least"
Pros: "The 1st class crew were amazing!"
Pros: "Polite crew"
Cons: "Nothing. Easy going flight"
Pros: "Premium seating made a huge difference. Even though I am petite, I had a laptop, tablet and work that had to go under the seat in front of me, and I still had plenty of legroom."
Cons: "The seatback offered free streaming of AA entertainment on my tablet, but when I opened the browser and selected entertainment, the only option was to pay $9.95, so I just watched downloaded Netflix episodes. Plus the movies offered on AA streaming didn't look especially good."
Cons: "Difficult time connecting to wifi."
Pros: "Kindness of the staff at the airport."
Cons: "Being accommodated when your flight gets delayed over 14hrs. Not living in the area and all decent hotels booked up, me and my mother were forced to try to sleep on the floor at JFK, among a mother and two young children. That was a bad experience."
Pros: "Comfortable seating. Friendly staff."
Pros: "New plane"
Cons: "Boarding, no gate changes, no flight delays"
Pros: "The crew tries."
Cons: "Planes are just uncomfortable and the airlines have a monopoly on long distance travel."
Pros: "My bag was lost!!!"
Cons: "To have my bag delivered"
Cons: "Actually having a flight to Charlotte. They delayed flight without much warning... actually, they were delaying/cancelling many flights without warning most of the day. Long story short, I had to get a ride to LaGuardia, to catch a different flight. That flight got delayed when boarding"
Pros: "The seats were very comfortable, The staff were nice, the food was ok."
Cons: "The food could have been better but was ok."
Cons: "Usual uncomfortable seating. Plane was not pulled into a gate. DCA should be an embarrassing operation for American."
Pros: "Food was surprisingly tasty for airplane food, vote would be lovely if someone could figure out how to produce a hash brown at the passenger seat without having it be limp"
Cons: "I’m guessing that a great many passengers would happily pay 10% more on their fair to have 10% fewer seats on board so that was actually possible to achieve a state of modest comfort while flying in a 12 hour flight."
Cons: "American’s little buses at DCA suck. Why should I have to wait for everyone who gate checked a bag to get to the terminal? Let me walk to the terminal, get more buses, or get more gates."
Pros: "We’re able to get a different flight after ours was re-scheduled several times."
Cons: "Re-scheduling was later then earlier then later, hard to plan’ Comfort: airlines should have a bill of rights for passengers."
Pros: "Their CRJ was very comfortable. More comfortable and modern than what I’ve seen on a lot of Skywest/delta connection flights. Crew was great"
Pros: "One plane had comfortable seats, with adjustable headrests."
Cons: "The first plane had very uncomfortable seats that do not really lean back and no charging ports for devices. No free WiFi."
Cons: "The service was poor and not friendly. They over sold the flight and put the stress into customers. They kept the flight so cold that I had 2 blankets and still shivering. The seats are so darn tight that the people next to me didn’t fit and I had to sit at a angle for 5 hours. What is dissatisfying is that airlines will continue to treat customers without compassion. We pay for a service and should not be yelled at when you over sell a flight and demand people to check in carry on bags."
Pros: "Smooth flight, good food"
Pros: "Flight attendants were the best ever."
Cons: "Entertainment set up was confusing and slow. Headphones didn’t work. Seat didn’t recline."
Pros: "Excellent experience despite short weather delay. Outstanding flight crew"
Cons: "Now pay significant more for carry on bags for another mediocre airline where it is not significantly cheaper."
Cons: "delays were horrible."
Cons: "All except the food."
Cons: "We were asked to board then had to sit for an hour while they did system checks in the heat. The air conditioning was not working, they didn't offer us anything to drink.... it could have been handled differently. Why didn't they just leave us in the terminal until everything was ready for us?"
Pros: "Boarded too early and left late. Long delay waiting for bus to terminal in DC"
Cons: "Comfort, timeliness."
Pros: "American airlines is located in a small terminal at CDG which works to its advantage. Compared to other airlines, getting to the US from Paris is a lot easier. The airplane was brand new, entertainment on board is the best I've seen in a long time. In Chicago, clearing immigration and customs was a breeze, the airport is very well designed for international travelers."
Cons: "Tight seats, return was late missed connection had to spend the night in Charlottte."
Pros: "Food and entertainment were great"
Pros: "Quickness of flight once up in the air"
Cons: "Getting stuck at gate waiting for air traffic control to find/make the flight a new flight plan"
Pros: "Good meals"
Cons: "Not much legroom. Good movie shown but would have like personal options like other airlines."
Pros: "Was able to get my flight transferred!"
Cons: "I liked Everything!"
Pros: "Crew was friendly and professional."
Pros: "Good service from crew members"
Cons: "The flight was delayed for 2 hours"
Pros: "The crew was great"
Pros: "Flight was on time and service was good"
Pros: "The in-flight entertainment was definitely the highlight. The cabin crew was friendly and attentive."
Cons: "There was a 2hr+ delay for boarding."
Pros: "American Sirlines flight # AA1249. Was a poor experience. Flight was over an hour late due to flight crew had not arrived. The plane was too small for such a long flight Los Angeles to Atlanta. Took an hour to collect our baggage from baggage claim. I will try to Avoid American Airlines on the future."
Pros: "Efficient checkin. Left on time."
Cons: "my first flight was delayed by 4 hours so I automatically missed my connection. i called american to reschedule my flight for the next day in order to spend the night at my house and not have ro ask for hotel, they said no problem. when I go to she counter to explain they said that they would put me on a later flight and that they where sure I would make it. when I arrived miami I had missed my connection and they did NOT cover the hotel expenses they rebooked me for the next day at 5pm. no food no hotel no nothing. the next day I arrived at the airport counter the people at the american airline's counter did not want to let me thorugh because I had a one way ticket... after explaining for over 25 minutes they let me go.... the miami gloght to Bermuda then was also delayed for a total of 2 hours and they changed gates 8 times from one end to thw other and so on.... the worst service ever........"
Pros: "Got me home safely"
Cons: "Boarded us late. Got us to the runway, realized they didn't have the paperwork they needed and returned to gate. Swapped out a crew member whilst they were there. Lost place in the queue and so we ended up about an hour and a half late. Lots of excuses but don't recall hearing an "I'm sorry for the delay"."
Pros: "The plane was comfortable, food was fine, entertainment was okay."
Cons: "There was an unexplained delay of over an hour. More than that, I found the crew to be extremely rude for no reason. They were short with all responses and showed no care for passengers at all. I was very disappointed in their efforts"
Pros: "Free entertainment"
Cons: "They had problems fueling the plane. It starting to seem like there's always some kind of problem with these planes at American Airlines"