Cons: "Racists bastards!"
Cons: "Security in Frankfurt - long lines"
Cons: "The airline lost our bags!"
Pros: "Very smooth flight. Everything was perfect."
Pros: "Good crew, comfort and timing"
Cons: "I got what I expected"
Pros: "The new Airbus was a very cool aircraft."
Cons: "Boarding process is really disorganized."
Pros: "Seat was OK"
Pros: "All great except my seat."
Cons: "Window seat was completely obstructed by wing!! Seat uncomfortable but sat on pillow provided which helped a lot."
Pros: "I loved that the staff made everyone comfortable and answered all questions. The captain was in constant communication with us. and especially that the ground service team managed to rebook us all the way home to Tucson the same day."
Cons: "That the flight was so late getting to Munich that we missed our flight from Rome to Houston and then to Tucson."
Pros: "Online check in, easy to board. Flight was on time."
Cons: "I wish there was a vegan option for the food/snack onboard."
Pros: "Personel went out of their way. Flight wqs comfortable and smooth."
Cons: "I loved the flight to Nurnberg and back to Atlanta, Georgia, USA."
Pros: "I always had a great experience with Lufthansa."
Cons: "Seats very crowded. No leg room at all."
Cons: "Delay of 45 minutes made me almost miss my connecting flight."
Pros: "Food On time boarding In flight services"
Cons: "Long announcements"
Pros: "I liked the seats, the space for our legs and the crew members"
Pros: "1 hor 30 minutes instead of 2 hours 15"
Cons: "Worst food ever, and zero entertainment"
Cons: "Walking under rain from the plane to terminal. Not as good as Lufthansa was some years ago. Old planes."
Pros: "Plane was clean"
Cons: "no entertainment, cramped seats"
Pros: "Very comfortable flight. Good crew member little little bit uptight but expected. Efficient and on time"
Cons: "Need to upgrade mefia hardware to 21st century."
Cons: "Munich airport should be improved far more. it took more than 20 mins to find a toilette. they should install more toilette for the travellers."
Cons: "I didn't like anything"
Pros: "The crew was excellent. Attentive and respectful of people (which did notified on the Lufthansa leaving US for Munich). The crew has a tough job at all hours of the day, but passengers as clients are just people cramped for 8 hrs and trying to enjoy their time as well,and this crew from Munich to US seemed to get that."
Cons: "The seats in economy are extremely close (front to back) for short people leg room is fine, for general height (5'4" women; 5' 10" men) and above it is unhealthy for a 6 -8 hr flight."
Pros: "The flight was delayed due to air traffic control issues. It didn't make a difference for me but many people missed their connection. However, the crew were all friendly and the Captain was very outgoing and communicative."
Cons: "Late flights are never good."
Cons: "New entertainment program didn't have good new movies or music collection, food was not good, some crew members were harsh"
Pros: "comfort ,crew was polite and catering delicious"
Pros: "Searing, comfort"
Cons: "Priority bags do not come first."
Pros: "Best part: Getting off the plane and swearing never to fly with Lufthansa again."
Cons: "Flying to Munich- flight was cancelled. Had to rebook on United for the following day. Arrived almost 2 days late (the original was direct, the United had layovers) and missed a planned trip to Neuschwanstein castle. Flying from Munich- The entertainment screen was broken, completely unusable. After a hard reset by the flight attendant several times... Still broken. She said she thought it would fix itself once we were at cruising altitude. Nope. Notified the flight attendant who said vaguely "I'll see what I can do..." Never came back to check, never got offered any sort of compensation (even something like a free mixed drink would have been nice), offer to move seats, nothing. So- ten hours with no entertainment/nothing to watch, just a malfunctioning screen. Food was mediocre. We boarded late, and left almost 1 hour late because they had to wait for an employee (who was not working, just getting a ride back) to board. Literally there and back with Lufthansa was a fiasco. On top of it, we have been back for 3 weeks and are still waiting to hear back from Lufthansa customer service. Apparently they only communicate by email with complaints. Not over the phone. So after repeated emails, just radio silence. Terrible airline."
Pros: "The perfect assistance. We are very grateful, many thanks to the man who helped us in all we needed."
Pros: "Great service both before boarding the plane and while in flight. The check in line was out of control, but lufthansa staff members ensured that I could still make my flight."
Pros: "The snack was really good (a salami sandwich and a glass of wine)."
Pros: "Plain in excellent condition and very clean. Friendly staff and welcome."
Cons: "Should have mobile phone chargers on board."
Pros: "Nice airport"
Cons: "Too cramped. Pay for all food and drinks. Cheesy! Sad!!"
Pros: "Drinks and food quality acceptable Well on time Very friendly crew"
Cons: "Seats comfort could have been better"
Cons: "The whole trip was a nightmare. I go out of my way to NOT fly United, In this case Lufthansa somehow just sold the ticket and United was flying it and as usual it was horrendous. We had to be re-routed via 3 separate flights jus to make our international connection thanks to our initial flight being moved up 2 hours EARLY. They closed the door in our faces. That added 8 hours of travel time to our trip which I had booked to minimize travel time as I was traveling with pets. United is the WORST."
Cons: "Ticket written on Air Canada but Lufthansa was carrier. Not possible to check-in on line leaving very few choices for seating. Tried to check-in on Sunday for Monday flight -- system errors resulted and phone number provided by system only works M-Sat. My initial leg was on Iberia and they could not check me in for entire flight. Major scramble in Frankfort to resolve issues. Never again!"
Cons: "Flight delay for over an hour with United"
Pros: "One and half hour flight, not much to report."
Pros: "Organized loading. Flight attendants engaged, took great care of passengers. Did not act like we were a bother."
Cons: "Need more elbow room. Folks on either side of me took up the arm rests. Felt squished"
Pros: "Lufthansa service"
Cons: "No entertainment"
Pros: "personal screen with option to start / pause and restart movie, good selection of movies but not the resent ones. Hot food, quick service. considered crew"
Cons: "no relaxing/ meditating music to ease sleeping only voice guided recordings, 3 hrs delay increased travel to 11 hrs 45 min"
Pros: "Lufthansa is one of few airlines in Europe with pure class and excellent service. Even in economy!"
Pros: "Cheese sandwiches were good."
Cons: "Long delay of the flight due to weather conditions."
Cons: "Flight delayed and lost connection. 2 hours for rebooking"
Pros: "service was great. can't complain."
Pros: "Most of the aspects of flying"
Cons: "There is a fair amount of room for improvement when it comes to Lufthansa airplane food"
Easy boarding on and off. There is nothing really bothered me.
Cons: "The attendants could have been more hospitable"
Cons: "More clearly written policy about baggage allowance"
Cons: "Business class pods were uncomfortable compared to British Airways. Felt like I was sleeping on a very lumpy mattress."
Pros: "Very convenient, good schedules, pretty much on time."
Pros: "How I was treated How I felt was wonderful."
Pros: "Great ground and air crew"
Pros: "The boarding and take off is good-getting to the destination a bit ahead of schedule is welcoming"
Cons: "Flight attendants so ordinary in what they did, lack of professionalism, service so so, talk a lot but do little"
Cons: "- flight departed late but been told there would be no problem catching short connection - connection plane was there and still connected - could not board : tickets were cancelled while we were in the air in previous flight! - next flight left actually ... 1 min early. We could have boarded - been told it was because of luggages that could not connect. Lie. - clear case of over booking - disguised so Air Canada wouldn't pay for it"
Pros: "The passengers, the Brussels airport retail area, 1 of the flight attendants who was polite and welcoming, and the entertainment selections. Finally being connected to Swiss staff."
Cons: "The crew was not very welcoming and was borderline rude when I asked any sort of question such as why I was not allowed to wear my headphones prior to take off. I was patient in not wearing them, but could not relaxing into the trip for the 40+ minutes we remained on the ground mostly not moving. I was tired when boarding and fumbled with my documents and was very curtly told to just hand them over. Another time I accidentally mistook headphones the stewardess was handing out for something else. I took a pair and then immediately gave them back with an apology that I didn't realise what they were, but thanked her anyway. This was met with a scowl and a bit of opposition. There was one stewardess that was very nice and accommodating out of the entire crew. On top of this the toilet seat on the plane was broken, so it fell on you when you were trying to go to the bathroom, and the soap dispenser was broken. I didn't dare mention these things to the flight crew though. The plane was late taking off from Montreal, and so was late landing in Brussels. No effort was made to provide connections assistance, or provide directions on where to go to rebook our missed connections. I and all others traveling to Zurich spent the entire morning trying to find anyone from Air Canada to help us rebook our flights. We literally were going from desk to desk between two terminals, and consulting each other as we went to limit the amount of leg work we all had to do. We all had to finally leave the terminal area and go to Swissport and stand in a long slow line. By that time any afternoon flight was already overbooked. So I and a group of other passengers were booked for an evening flight which forced me to book a hotel in Zurich because I couldn't get to where I needed to be that evening. After being rebook, I still tried to get on an earlier flight by going directly to the gate. It was confirmed that there was some extra space available, but they would not switch me to the earlier flight because I had a checked bag that I could not separate me from. Ultimately my bag was lost which made me have to stay awake and in the Zurich airport even longer after I finally arrived going from one lost baggage representative to another, and then waiting in another line to finally fill out paperwork because my bag had never been scanned in Brussels. The Zurich representatives were very polite, helpful, and efficient compared to anyone I encountered in Montreal, or Brussels. I was without my bag for 3.5 days of what was supposed to be a 10 day trip. My trip was reduced to 9 days because I spent an entire day in the Brussels airport and then had to spend the night in Zurich. I arrived in Zurich on Saturday night, and received my bag on Tuesday afternoon. All in all it was not a good experience until I got to Switzerland."
Pros: "One of the flight attendants (potentially a French Canadian or maybe just plain French) was amongst the most beautiful women I have ever seen in my life. She was a little mean, but I'm willing to let it slide. In fact, I'm willing to let a lot of the negative things about the flight slide because of her (sorry, got to give credit where credit is due)."
Cons: "Got diarrhea from the waffles. The seats did not recline. No entertainment, but hey, this flight was damn cheap so I'm not complaining! Also, see positives."
Cons: "First time flying with Air Canada, mixups from the start of the journey until I finally got on my connecting flight"
Pros: "The movie selection was very good."
Cons: "The seat was kind of tight."
Pros: "The end of the trip and delivery of luggage 24 hours after arriving in Vienna"
Cons: "Old and partly broken plane, horrible food. 2 officials to immigrate hundreds of people at Brussels. Breakdown of luggage system in Brussels. No luggage at arrival in Vienna."
Pros: "Everything was great. The food was tasty and the flight was comfortable."
Cons: "Everything was great except no wifi and average movie selection."
Pros: "Superb flight and landing"
Cons: "My flight was delayed and cancelled for 23 hours. The people working for Air Canada in LAS were rude and condisending. At the time of writing this, I haven't heard anything back from Air Canada on how they plan to reimburse me for the food, and travel to and from the to and from the Airport. Don't fly Air Canada! Hitch hike, it's more dependable than that trash airline"
Pros: "Dinner was ok, Breakfast and coffee were horrrible"
Cons: "Very rude staff, would not do anything I asked and responded with attitude"
Cons: "We're Not Satisfied With Our Seat From SFO TO YVR"
Cons: "We got held up in Calgary due to the fact they lost everyone's checked bags then we finally got to LA they still had lost them. They told us they would have the bags to us in a matter of hours but it took 3 days."
Pros: "Good leg room in coach"
Cons: "Flight was late leaving, the boarding process was messed up and could not understand the person doing the announcements (was speaking too fast)..."
Cons: "They changed our chosen seats so we had to sit in the middle. No complimentary food or snacks served on a 5 hour flight. It would have been good to know that ahead of time so we could have brought something to eat for lunch."
Pros: "Would have liked something other than pretzels."
Cons: "The tv in business class weren't really working... stopping the movies by it self and I had to always restart them until I gave up on watching a movie!"
Pros: "When you plan travel over the Holiday season you expect hiccups and huge crowds and a lot of grumpy people in unrealistic hurries....his the me was not like that at all. Everyone was great except for security in Calgary!!! Don't know what the deal was but they set a record for the slowest I have EVER been in. It took so s almost an hour and there were not that many people in line...it was epic"
Cons: "They lost our luggage and we didn't get it all back until about 7 days after we arrived! 7 Days!!!! Customer service was horrible and we were traveling with a small child."
Pros: "Alles goed"
Cons: "Over an hour delay boarding."
Cons: "Ridiculously little room on rouge flights. Sad. Choice of movies not great.food on offer mediocre. Everything else ok"
Pros: "Right on time. No problems boarding"
Cons: "No food/entertainment"
Cons: "On my flight from Toronto to Vancouver on September 15 only one earphone worked and on the flight from Calgary to Toronto in September 21 the sound was patchy"
Cons: "Flight was delayed"
Pros: "The flight was on time"
Cons: "This was an overnight flight and we had our seats changed to the back row without being told. The seats would not recline and when the seats in front of us reclined for the entire flight, the screen and chair were about a foot from our faces. This was hands down the worst flight I have ever had. The flight crew Wulf not move us as the flight was full, and despite there being more than half of the first class seats available, they would not let us sit there. I will likely not fly air canada again given this experience."
Cons: "Customer service flight rebooking"
Pros: "A United Airlines employee assisted me by answering questions that I had. This same employee actually came to find me when the Air Canada ticket gate opened early and knew I was waiting to get my boarding pass. Greatly appreciated.."
Pros: "No protection from noise. Gave up watching movies."
Cons: "Better earphone"
Pros: "No food service from Toronto to LA. And when I asked for item to purchase, it was not available."
Cons: "No food service - only purchase"
Pros: "Loved the great GPS display."
Pros: "Nothing about Kayak"
Cons: "I needed to change my flight on Saturday morning to a later flight. After being on hold for 30 minutes, Air Canada said I had to go through Kayak to make changes. I called Kayak and the offices were closed. I had to buy a whole new ticket. I will only use Kayak again out of desperation. Anton Maillie"
Pros: "Crew was great.. offering my daughter snack choices when she did not like the initial offering."
Cons: "There was a 1.5 hour delay related to passenger issue that we never did hear the real details on what was going on. Understand security comes first."
Pros: "Air Canada does it all well. There is a strong sense that every piece o the process has been checked and double checked. Good value for money. Great selection of entertainment."
Cons: "In economy, the seats are small. Sigh. And the breakfast sausage was white. But otherwise, all good."
Cons: "We almost missed our connection and no concern, communication, or assistance from crew. They should allow close timed flights priority thru process."
Cons: "Seating is too tight"
Pros: "very nice people, food ok"
Cons: "Bad organization at Montreal for special passengers, plus technical pb => flight delayed 45mn"
Pros: "The crew on the flight was nice, and the entertainment was good."
Cons: "Our first Air Canada flight was 2hr delayed due to mechanical error. After a 2hr delay, we finally flew for 1hr, had awful turbulence on the way down, and got to Toronto only to find out there was no customer service desk. We missed our connection with Luftanza and had to fly Air Canada again. First off, we couldn't get on another flight until the next morning. Then the desk never called the hotel they gave us the voucher for, so when we showed up at midnight the hotel was fully booked and had no room for us. We had to fly into Heathrow instead of Gatwick (final destination was Brighton for an international conference). We missed the entire first day of the meeting and had to rent a car for 65 pounds each to take us to Brighton from Heathrow, finally arriving at our hotel by midnight. The customer service was non-existent for Air Canada. We literally are going to have to email them."
Pros: "Great female flight attendant. So sweet."
Cons: "I watched the Big Short, which kept shorting. I had to stop the video about 15 times to get to the end. And one slice of cake is not adequate breakfast."
Pros: "Staff was friendly and accomodating"
Cons: "Return flight was delayed a couple hours, customs was "full" at Pearson causing more delays"
Pros: "The crew was responsive and very friendly."
Pros: "Staff found us two seats together. Food was good."
Cons: "Email telling us about pre airport arrival check in and seat selection."
Pros: "The crew was kind and smiling (not like the worst crew I’ve ever had Brussels Airlines)"
Cons: "The food"
Pros: "Crew had a good sense of humor"
Cons: "Don’t lose the luggage."
Cons: "Missed my connecting flight. Had to pay my suitcase extra (60 dollars)."
Pros: "Comfort seating in premium Plus"
Cons: "Crew in this section needs to be more customer centric"
Pros: "Crew was working hard and fast and very attentive. Seats were OK."
Cons: "i would have liked a better selection of music, especially classical."
Cons: "i ordered a vegetarian meal and didn't get one."
Cons: "Did not actually get a Polaris type cabin layout. The plane had not yet been converted."
Pros: "The flight was short."
Cons: "The last seat didn’t have a window so if felt like you were crammed into a tiny space and had no idea what was happening."
Pros: "Boarding, no surprises, flight: comfortable take off, flight, landing, coffee, on-time, carry-on baggage"
Cons: "WiFi didn’t work at all (had it connected but it was too slow)"
Pros: "Aircrew great along with gate agents."
Cons: "First class flying is gone. No lounge access in the US. No meal (boarding at 1720 and arriving 2100) Beverage service the same in front as in back. Need to go back to Asia to get what you pay for."
Pros: "Comfortable. Good entertainment and good service. Crew was nice"
Cons: "Missed our flight from Brussels to Zurich. United said we were booked on next flight six hours later. Gave us vouchers and that was it. Went to check in and the carrier said sorry you can’t board United did not book you. The voucher just has prior info and this flight time. So we missed getting on that flight 3 total hours on the phone with United and they did nothing but put us on hold. Thank you to Brussels air who finally after many years and frustration helped us so we could leave. More than 10 hours later than we should have. Horrible experience and we lost a day of vacation and pre paid plans for the evening I will never use kayak again for international flights. As that was part of the problem per United (probably BS but won’t ever risk it again) and will never use United airlines again as their customer service and lack of caring showed that companies true colors. I hope the rest of this dream vacation is better than this nightmare was."
Pros: "We were surprised to find ourselves assigned to the bulkhead seats where we had extra legroom and great access to the restrooms."
Pros: "IAD to Brussels Flight is ok, just stuck between 2 guys with BO. Not really the United Airline's fault. But I hope they can atleast put a sign or something."
Cons: "Checking was chaotic with non working terminals and insufficient staff Plane was real old (4” scree...even my phone has bigger screen) Onboard drinks were exorbitantly priced (paid 8.99$ for gin and tonic where I got only half can of tonic) Food was ok"
Pros: "The price, the mango sorbet, short flight into Belgium, the coffee, the water being offered often"
Cons: "The tray was very dirty and obviously had not been disinfected from the previous flight. So I brought it to the attention of one of the crew members, and I felt like she made fun of me in front of other passengers for not liking my tray dirty; and she got a little paper towel for serving, wet it with a bottled water, and wiped my tray quickly. Not hygienic at all and not a word of apology. AIR FRANCE is so much better when it comes to customer service! Also I did not like the constant interruption on the speakers, very loud in my headsets and difficult to watch a movie on tiny screens. The crew members seemed very bossy and uncaring, if not actually rude."
Pros: "Crew was very pleasant and worked well together."
Cons: "Small delay before takeoff."
Pros: "I was put up in a hotel"
Cons: "I never received my luggage. I waited hours and Swissport never filed a report. I did see the Brussels flight I should have gone on did depart late. But as I was waiting for luggage and they gave me a hotel room I hadn’t checked the screen. I was most concerned of the person travelling to pick me up in Bordeaux as it is a journey for them as well"
Pros: "Loved the hindu vegetarian food. Incredibly tasty and I didn't expect it. No delays. All went smoothly."
Cons: "Movie selection was weak."
Pros: "Very good flight, good service and good night of rest."
Pros: "Staff were very polite and courteous. Friendly and kind. The flight was on time and smooth. I really enjoyed my time and the stewardesses were awesome."
Cons: "I really don't have any response to this question. I didn't have any food or entertainment due to my choice so I really appreciate the crews overall performance."
Cons: "space between seats!"
Pros: "There was a good entertainment system with a lot of new options."
Cons: "My itinerary said I fly on Brussels Airlines on a specific flight number. I went to the international terminal to discover it is not there. I then asked multiple aiport staff members if they heard of Brussels Airlines and they said they did not. One person said it may be terminal 1, so I went there based on very little information and with hopes it would be there. I got to terminal 1 to discover there is no Brussels Airlines. I walked to Lufthansa because my return flight is through them, but it was not there either. At this point I have 45 min to make it through security and board, and no one can tell me where Brussels Airlines is. The good news is the flight was delayed, and I got an email from United Airlines with the flight status. This is the first time I was contacted by United and there was a completly different flight number than the itinerary. United should be more clear on the airline and terminal information for international flights!"
Pros: "Great crew and flight attendants, kept us informed of everything, very helpful and prompt on all questions and requests. Movie selection was impressive. Boarding was efficient and flight even left early. Surprisingly pleasant experience in economy for a long flight."
Pros: "Not u til lDr momie"
Pros: "1. We booked seats together then when I checked in they had moved my seat and we were no longer sitting together. And then I couldnt get the window seat I had paI'd for :( 2. No boarding announcement and the "gate" was under construction so was a madhouse to board. 3. The crew member put her sweater in my food and pushed the coffee so hard to the person next to me it spilled all over him. To be fair she did apologize for throwing coffee on him. 4. The TV screens were so old you had to push the "touch" screen so your headrest kept moving if the person behind you couldn't decided what to watch... and then hard to watch anything yourself. The food was nasty."
Cons: "See above. I didn't like anything, this might have been the worst flight I've ever had to Brussels. I thought I booked a European carrier, but ugh it was actually United. They only care about business class and first class."
Pros: "not much"
Cons: "Food was awful. earplugs terrible"
Pros: "Nice food, good crew"
Pros: "The crew was awesome!!!! You did a great job"
Pros: "The flight was fine. No issues at all"
Cons: "My experience would be fine except when I went through security and they checked my luggage, they opened my suitcase in front of everyone and riffled through my clothes out in the open. I don't care that they needed to go through my bag, I care that there was no concern for privacy."
Pros: "Just about everything was perfect. lots of leg room in economy plus, seat next to me stayed empty, the meals were very taste. And the crew members were extremely professional. It was just a perfect experience."
Pros: "Good selection of entertainment."
Pros: "It was without any trouble and comfortable"
Cons: "Nothing to dislike"
Pros: "Everyone was great helped me make my flight on time and great service."
Cons: "Flight attendant, LaToya, was the rudest I've ever encountered on United. Didn't greet anyone, basically slammed drinks down on the tray tables, didn't say goodbye to us when departing, and was overall very unpleasant. Could tell she didn't want to be there."
Cons: "See above comments."
Pros: "Everything smooth and on time."
Cons: "we have been sitting in the cabin for over an hour while they have feuled the plain as they forgot to complete it"
Pros: "I liked how new and clean the plane was, and how orderly all aspects of the flight were."
Cons: "It has always seem really counterproductive to load the front of the plane first. All five of us said the same thing. Really dumb, so what....... if we were to have paid more money for first class. It would be faster. No need to wait for someone to get their bag in the overhead for so long."
Pros: "Friendly crew"
Cons: "Crew did not get all passengers drink"
Cons: "Ac didn't work on ground. Not tall enough."
Cons: "Most uncomfortable seats I've ever sat in."
Cons: "Too warm in flight. Did not run Ac enough."
Pros: "Great tasting food, excellent customer service, and free wine and beer! Couldnt be happier!"
Cons: "Arrived SIX hours late, did have luggage which was nice."
Pros: "Everyone at the Wichita airport were very friendly - especially the TSA personnel. Everything moved quickly and efficiently. Plus the airport itself is so beautiful and easy to get around in. Took us less than 30 minutes from parking in shuttle parking lot to going through security to getting to our gate!"
Pros: "On time arrival, the food, the crew"
Cons: "No power outlet and very old entertainment system. United has introduced a nice wifi-based entertainment system but if you do not have power outlets to keep devices up the system is pretty much useless after one movie or less."