Wifi extremely slow. Not worth the money.
A+ on the entertainment offerings! And crew & support staffers were all welcoming and helpful.
There were complications with my flights boarding in spokane and my secondary flight was changed without my consent to one that boarded at the same time as my first flight let me out on the opposite side of the massivr layover airport. It was only because an employee saw my struggle and confusion and hooked me up with a ride that I even made the flight dispite delta's best efforts. My TV's headphone jack on my first flight was also busted which sucked to find out after buying headphones on the flight. About halfway through the flight one of the attendants moved me to a seat with a working TV. Long story short Delta as an airline was terrible but their employees did their best to help me with what limited options they had to work with.
Airport experience is exhausting. Extremely long lines for check-in and then even longer lines at TSA. Hand sanitizer stations are almost all empty and in the mens room, people are crowding together to get soap from one dispenser that has just a bit left... flight was no better than Southwest Airlines, and it took over an hour for the bags to start coming out. Delta bag claim attendant just said, "I don't know what's going on with them, just wait a bit longer".
Pros: "I appreciate that Delta leaves seats empty, for our health."
Cons: "Snacks were all sugar-laden. Not good for anyone!"
Pros: "The crew did a great job and I enjoyed the movies."
Pros: "The crew was nice. They did a very good job under the circumstance."
Cons: "The flight was delayed over an hour because of an error on Delta‘s part. They did not verify people as they were boarding. Further the person in 17 F was doing video chat as we were preparing to take off and he had very foul language throughout the flight. The crew never said anything."
Cons: "I would ask that the gate does not share in detail reason for delay in seat assignment is related to getting a family sitting together when the basic rules should apply unilaterally."
Cons: "Traveled Comfort Plus. Looking really crowded in the main cabin."
Pros: "The staff handled the situation very well."
Cons: "The delays put me arriving at 4am. Missed a half day of work, and was practically useless the last half of the day. I understand things go wrong, but they blamed the weather and the other airlines were getting planes in and out just fine. Even Frontier Airlines at least offers a meal voucher for del"
Cons: "thin seat cushions"
Cons: "Last row doesn’t recline"
Pros: "Crew were very good"
Cons: "Seat assignments should be assigned when we checked in. They weren't for the second leg. But, the seats are fine."
Pros: "Service was great"
Pros: "Everything was nice"
Cons: "The price"
Pros: "Staff and flight were good"
Cons: "The chicken dinner was mediocre"
Pros: "I liked that military boarded first."
Cons: "I think disabled US Veterans should board with active duty and retired military"
Pros: "Flying and going fast, plus the people are kool too."
Cons: "That it was a short trip."
Pros: "Crew was ok"
Cons: "Plane boarded late, took off late, arrived late. Boarding was confusing and slow."
Pros: "El cumplimiento de vuelos"
Pros: "The Dutch flight attendant who took care of our economy side of the flight was personable, helpful, and cheerful. She made the flight definitely more pleasant because as you know, traveling overseas in economy is no picnic!"
Pros: "Timely, clean"
Cons: "A little chaotic at boarding time"
Pros: "I araised safely in New York and all my luggage finally arrived. I suppose that is good but so much else was bad, very bad."
Cons: "The morning of my flight I got a notice the departures time was changed by one hour later but to still arrive at the airport at the same time. So I ended up spending almost four hours at the airport before leaving. Boarding was a mess as "groups" were not called but everyone just rushed the gate in mass and we're let on. Staff were functional but looked and acted surly. It was a functional flight in that I arrived at my destination but it was not managed and I did not feel my business was wanted-only my money."
Cons: "Flight was delayed over 1hr."
Pros: "Everything is good except our lunch as described below."
Cons: "They ran out of chicken breast in our lunch packages, so the stewardess went back to get it. After 10 minutes she still did not show up, we turned on the help light, and still no one came. Finally she passed by and we reminded her the 2 chicken breast lunch packs, she said : "Sorry, I've forgotten about them" and ran back to get them for us."
Pros: "Amenities, service, and punctuation of flight"
Pros: "Prior military was offered to preboard and it was a very comfortable flight"
Pros: "ATL based crew was great. Exit row extra room as promised"
Cons: "Cheese snack purchased was not up to par. Grapes soft, almonds mealy and cheese dried out. Disappointing. New faster Wi-Fi was intermittent at best. Down for long stretches."
Cons: "The plane was dirty. The grounds staff was complaining as we got on about having to work late."
Pros: "the seats were ok"
Cons: "was little late"
Pros: "Flight was fine. They were especially generous with the snacks."
Cons: "My one complaint is the bathroom layout of the A320. Two tiny closet bathrooms in the back for all of coach and a much larger one much larger one first class (which is like 5 rows with a mesh curtain for separation). The coach bathrooms are so small a normal person can barely get in and turn around to close the door. I question whether a larger person would be able to actually use them. I also saw the flight attendant actively turn away coach passengers trying to use the first class bathroom when it was open (not standing in the aisle or anything annoying like that). That's ridiculous to have 2 tiny bathrooms for all of coach and also to make people walk all the way to the back of the plane when you are seated much closer to the first class bathroom."
Cons: "Haven't left yet!!!"
Pros: "Due to strong tailwinds, the flight arrived nearly an hour earlier."
Pros: "I didn't get a chance to get the gentleman's name at the gate, but he was able to get me on the earlier flight (since I had NO luggage and only 1 carry on that fit under my seat) and didn't charge me the stupid fee for filling a seat that was empty when I was giving up a seat on a later flight that would accommodate those who missed this earlier flight. Nice to see kindness in an industry that seizes fees on every opportunity."
Pros: "Friendly staff, good service in First Class. Had the side with only one seat -- nice to have no neighbors."
Pros: "The gate agents in New Bern were amazing at helping me find a seat that was next to an empty seat. I checked with the gate agent early and asked if she could accommodate my request (I'm a big girl, and any extra space on a plane is greatly appreciated!). Overall, I was very happy that they were very willing to help make my flight as enjoyable as possible."
Cons: "Nothing. Everything was great."
Pros: "The aircraft was new and most flight crew were nice."
Cons: "Way too many useless announcements by the copilot and the lead flight attendant. Keep it short. Don't get back on once you put the mic back. And how about announcing th baggage claim carousel if your going to interrupt as much as you did."
Cons: "Not great communication from gate or staff on board. Failed to provide adequate water. No ice on super warm flight. Just bad experience overall."
Cons: "The flight got delayed by 3 hours or more. I missed my flight from LA to FL"
Cons: "Flight was cancelled and travel delayed by 24 hours."
Pros: "Entertainment, food having only two seats on our side of aisle."
Cons: "Leg room"
Pros: "I had 45 minutes to transfer planes in Atlanta and made it in plenty of time even though it was far. plenty of information given regarding incoming flight and departure. Boarding was also easy."
Cons: "The engine noise in the plane was so loud I couldn't watch a movie. My gluten free meal was awful and tasteless. I would have preferred yogurt and fruit instead of the chicken and vegetables with a rice cake."
Cons: "The delay on the runway"
Pros: "Excellent crew and flight. Love the ability to.choose a movie to watch."
Cons: "Semicircular terminal area is so loud that it is hard to hear your flight calls even if you are sitting right near checkin desk. Not nearly enough chairs; people sitting on floors or standing everywhere. Hope it get better."
Pros: "Airtravel is not exactly something to 'LIKE' but it was good."
Cons: "Attendant was a bit forgetful, didn't get my or my daughters drinks straight. She took forever to take the order too and was using a phone or something to type the order in and STILL got it wrong!"
Cons: "they charge 300$ extra for a 14 year old child and dont give any service for the payment, they say it is to bring the child on and off the plane even though he can travel alone and has done it many times with other air lines. drive the parents uo the wall, make them wait endless time, and then they comlaine that thay have no time tofor the child and leave him standing with out even letting him to seat with the other air lines a child of 12 can travel alone."
Cons: "Our carry-on luggage was taken away from us because the gate agent decided it looked too big. A family of four with luggage larger than ours was allowed to carry theirs on. Our luggage was then sent down to the baggage carousel at Baltimore. We took carry-on to avoid this. I don't think we will fly Delta again."
Pros: "The ramp agents and crew were excellent and they were professional."
Cons: "Flying in first class and watching all the economy passengers dragging multiple carry ons to save a baggage fee"
Swift clean friendly on time
Cons: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Cons: "Allow business passenger to use front bathroom."
Cons: "Bigger seats the new ones are way to narrow"
Pros: "Decent price for economy comfort seat, 4A."
Cons: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Pros: "Crew were excellent"
Cons: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Pros: "Flight and the crew!"
Cons: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Pros: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Cons: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Pros: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Cons: "the headrest is hard. Apart from that- all was fine"
Pros: "The entertainment was amazing"
Cons: "The seats were a bit hard"
Pros: "the drinks"
Cons: "seat reservation. having to pay for luggage...."
Pros: "Everything was smooth and effortless."
Cons: "Can’t think of anything."
Cons: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Pros: "It was all fine"
Cons: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Pros: "Just the cabin crew being nice"
Cons: "Punctuality KLM is always late"
Cons: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Pros: "Friendly and efficient crew. Flights were on time if not even early."
Cons: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Pros: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Cons: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Pros: "Flying with KLM is a pleasure"
Pros: "Comfortable and well laid out seat area"
Cons: "Food was a little substandard for business class"
Pros: "Good flight, arriving well on time."
Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Pros: "Food was excellent, frequent and filling"
Cons: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Pros: "The leg room, was surprisingly roomy"
Cons: "The food and that there was no entertainment."
Pros: "We got a meal for a 1h flight only"
Cons: "No entertainment but normal for this type of flight"
Pros: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Cons: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Pros: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Cons: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Cons: "Bit cramped for space"
Pros: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Pros: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Pros: "The food and the punctuality"
Cons: "The technology in interteiment is not touch screen"
Pros: "Everything. A truly faultless experience!"
Pros: "Good multi media access and content"
Cons: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Pros: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Pros: "Catering is ok"
Cons: "Seats comfort really old school"
Pros: "No chargers or tv on planes"
Cons: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
Cons: "Only one queue for boarding. Flight late on arrival."
Pros: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Cons: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Pros: "The staff and crew"
Pros: "Excellent service, excellent food."
Pros: "Wide selection of entertainment, food was good."
Cons: "Boarding unorganized, but that may have been more of a passenger issue then KLM"
Cons: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."
Pros: "Good food, good entertainment system, comfortable seating."
Cons: "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."
Pros: "I liked the leg room, I liked the customer service of the crew, smooth flight."
Cons: "Both ways up and down I struggled with over-head luggage space. We were allowed a cabin bag and a small hand-bag in the flight but as we were among the last half of the passengers to board the flight we couldn't find anywhere to keep our luggage and the crew had to take them away from us to store them somewhere at the back far away from our seats. As a result we had to wait until all the passengers got off the plane to get back our luggage and we were the last two passengers to get off. Unpleasant!"
Pros: "Captain was updating us with the delay status."
Cons: "You have to be gold to get the priority boarding. In other countries I can do it with my silver status."
Pros: "In general, it was ok"
Cons: "Flight was delayed and because of this I missed my connection flight to Amsterdam"
Cons: "The attendants could have been more hospitable"
Cons: "More clearly written policy about baggage allowance"
Cons: "Business class pods were uncomfortable compared to British Airways. Felt like I was sleeping on a very lumpy mattress."
Pros: "Very convenient, good schedules, pretty much on time."
Pros: "How I was treated How I felt was wonderful."
Pros: "Great ground and air crew"
Cons: "- flight departed late but been told there would be no problem catching short connection - connection plane was there and still connected - could not board : tickets were cancelled while we were in the air in previous flight! - next flight left actually ... 1 min early. We could have boarded - been told it was because of luggages that could not connect. Lie. - clear case of over booking - disguised so Air Canada wouldn't pay for it"
Pros: "The passengers, the Brussels airport retail area, 1 of the flight attendants who was polite and welcoming, and the entertainment selections. Finally being connected to Swiss staff."
Cons: "The crew was not very welcoming and was borderline rude when I asked any sort of question such as why I was not allowed to wear my headphones prior to take off. I was patient in not wearing them, but could not relaxing into the trip for the 40+ minutes we remained on the ground mostly not moving. I was tired when boarding and fumbled with my documents and was very curtly told to just hand them over. Another time I accidentally mistook headphones the stewardess was handing out for something else. I took a pair and then immediately gave them back with an apology that I didn't realise what they were, but thanked her anyway. This was met with a scowl and a bit of opposition. There was one stewardess that was very nice and accommodating out of the entire crew. On top of this the toilet seat on the plane was broken, so it fell on you when you were trying to go to the bathroom, and the soap dispenser was broken. I didn't dare mention these things to the flight crew though. The plane was late taking off from Montreal, and so was late landing in Brussels. No effort was made to provide connections assistance, or provide directions on where to go to rebook our missed connections. I and all others traveling to Zurich spent the entire morning trying to find anyone from Air Canada to help us rebook our flights. We literally were going from desk to desk between two terminals, and consulting each other as we went to limit the amount of leg work we all had to do. We all had to finally leave the terminal area and go to Swissport and stand in a long slow line. By that time any afternoon flight was already overbooked. So I and a group of other passengers were booked for an evening flight which forced me to book a hotel in Zurich because I couldn't get to where I needed to be that evening. After being rebook, I still tried to get on an earlier flight by going directly to the gate. It was confirmed that there was some extra space available, but they would not switch me to the earlier flight because I had a checked bag that I could not separate me from. Ultimately my bag was lost which made me have to stay awake and in the Zurich airport even longer after I finally arrived going from one lost baggage representative to another, and then waiting in another line to finally fill out paperwork because my bag had never been scanned in Brussels. The Zurich representatives were very polite, helpful, and efficient compared to anyone I encountered in Montreal, or Brussels. I was without my bag for 3.5 days of what was supposed to be a 10 day trip. My trip was reduced to 9 days because I spent an entire day in the Brussels airport and then had to spend the night in Zurich. I arrived in Zurich on Saturday night, and received my bag on Tuesday afternoon. All in all it was not a good experience until I got to Switzerland."
Cons: "A comedy of errors from beginning to end! Couldn’t check in because of code share... finally succeeded After 2 hours of frustration Then in SFO my reserved & paid seats were given away, then I was taken off the next flight so I wasdenied boarding!"
Pros: "One of the flight attendants (potentially a French Canadian or maybe just plain French) was amongst the most beautiful women I have ever seen in my life. She was a little mean, but I'm willing to let it slide. In fact, I'm willing to let a lot of the negative things about the flight slide because of her (sorry, got to give credit where credit is due)."
Cons: "Got diarrhea from the waffles. The seats did not recline. No entertainment, but hey, this flight was damn cheap so I'm not complaining! Also, see positives."
Cons: "First time flying with Air Canada, mixups from the start of the journey until I finally got on my connecting flight"
Pros: "The movie selection was very good."
Cons: "The seat was kind of tight."
Pros: "The end of the trip and delivery of luggage 24 hours after arriving in Vienna"
Cons: "Old and partly broken plane, horrible food. 2 officials to immigrate hundreds of people at Brussels. Breakdown of luggage system in Brussels. No luggage at arrival in Vienna."
Pros: "Everything was great. The food was tasty and the flight was comfortable."
Cons: "Everything was great except no wifi and average movie selection."
Pros: "Calgary airport first and foremost went above and beyond for me. The flight then after was the same, friendly attendants, great smooth flight. 5 stars for staff."
Cons: "The headphones are bad, i had my own headphones so it was fine. I did go w the air canada ones first just out of convenience, but they were fuzzy, probably would have ruined the movies."
Pros: "Superb flight and landing"
Cons: "My flight was delayed and cancelled for 23 hours. The people working for Air Canada in LAS were rude and condisending. At the time of writing this, I haven't heard anything back from Air Canada on how they plan to reimburse me for the food, and travel to and from the to and from the Airport. Don't fly Air Canada! Hitch hike, it's more dependable than that trash airline"
Pros: "Dinner was ok, Breakfast and coffee were horrrible"
Cons: "Very rude staff, would not do anything I asked and responded with attitude"
Cons: "We're Not Satisfied With Our Seat From SFO TO YVR"
Pros: "Good leg room in coach"
Cons: "Flight was late leaving, the boarding process was messed up and could not understand the person doing the announcements (was speaking too fast)..."
Cons: "They changed our chosen seats so we had to sit in the middle. No complimentary food or snacks served on a 5 hour flight. It would have been good to know that ahead of time so we could have brought something to eat for lunch."
Pros: "Would have liked something other than pretzels."
Cons: "The tv in business class weren't really working... stopping the movies by it self and I had to always restart them until I gave up on watching a movie!"
Pros: "When you plan travel over the Holiday season you expect hiccups and huge crowds and a lot of grumpy people in unrealistic hurries....his the me was not like that at all. Everyone was great except for security in Calgary!!! Don't know what the deal was but they set a record for the slowest I have EVER been in. It took so s almost an hour and there were not that many people in line...it was epic"
Pros: "Alles goed"
Cons: "Over an hour delay boarding."
Cons: "Ridiculously little room on rouge flights. Sad. Choice of movies not great.food on offer mediocre. Everything else ok"
Pros: "Right on time. No problems boarding"
Cons: "No food/entertainment"
Cons: "On my flight from Toronto to Vancouver on September 15 only one earphone worked and on the flight from Calgary to Toronto in September 21 the sound was patchy"
Cons: "Flight was delayed"
Pros: "The flight was on time"
Cons: "This was an overnight flight and we had our seats changed to the back row without being told. The seats would not recline and when the seats in front of us reclined for the entire flight, the screen and chair were about a foot from our faces. This was hands down the worst flight I have ever had. The flight crew Wulf not move us as the flight was full, and despite there being more than half of the first class seats available, they would not let us sit there. I will likely not fly air canada again given this experience."
Cons: "Customer service flight rebooking"
Pros: "I didn't eat, so I really don't know about the food. However the flight attendants were very efficient and if you were wanting anything they were available early and all flight. We flew economy and I was impressed with the seat room, was a large plane though."
Cons: "The plane was very very hot."
Pros: "Flight attendant, as with all the AC flights, was great!"
Cons: "Seats were old. Not great for business but it was a smaller plane and older, so understandable. My United Frequent Flyer number was not used on this flight and the counter agent did not know how to add my number so I never got credit for the miles."
Pros: "A United Airlines employee assisted me by answering questions that I had. This same employee actually came to find me when the Air Canada ticket gate opened early and knew I was waiting to get my boarding pass. Greatly appreciated.."
Pros: "No protection from noise. Gave up watching movies."
Cons: "Better earphone"
Pros: "No food service from Toronto to LA. And when I asked for item to purchase, it was not available."
Cons: "No food service - only purchase"
Pros: "Loved the great GPS display."
Pros: "Nothing about Kayak"
Cons: "I needed to change my flight on Saturday morning to a later flight. After being on hold for 30 minutes, Air Canada said I had to go through Kayak to make changes. I called Kayak and the offices were closed. I had to buy a whole new ticket. I will only use Kayak again out of desperation. Anton Maillie"
Pros: "Crew was great.. offering my daughter snack choices when she did not like the initial offering."
Cons: "There was a 1.5 hour delay related to passenger issue that we never did hear the real details on what was going on. Understand security comes first."
Pros: "Air Canada does it all well. There is a strong sense that every piece o the process has been checked and double checked. Good value for money. Great selection of entertainment."
Cons: "In economy, the seats are small. Sigh. And the breakfast sausage was white. But otherwise, all good."
Cons: "We almost missed our connection and no concern, communication, or assistance from crew. They should allow close timed flights priority thru process."
Cons: "Seating is too tight"
Pros: "very nice people, food ok"
Cons: "Bad organization at Montreal for special passengers, plus technical pb => flight delayed 45mn"
Pros: "The crew on the flight was nice, and the entertainment was good."
Cons: "Our first Air Canada flight was 2hr delayed due to mechanical error. After a 2hr delay, we finally flew for 1hr, had awful turbulence on the way down, and got to Toronto only to find out there was no customer service desk. We missed our connection with Luftanza and had to fly Air Canada again. First off, we couldn't get on another flight until the next morning. Then the desk never called the hotel they gave us the voucher for, so when we showed up at midnight the hotel was fully booked and had no room for us. We had to fly into Heathrow instead of Gatwick (final destination was Brighton for an international conference). We missed the entire first day of the meeting and had to rent a car for 65 pounds each to take us to Brighton from Heathrow, finally arriving at our hotel by midnight. The customer service was non-existent for Air Canada. We literally are going to have to email them."
Pros: "Great female flight attendant. So sweet."
Cons: "I watched the Big Short, which kept shorting. I had to stop the video about 15 times to get to the end. And one slice of cake is not adequate breakfast."
Pros: "Staff was friendly and accomodating"
Cons: "Return flight was delayed a couple hours, customs was "full" at Pearson causing more delays"
Pros: "The crew was responsive and very friendly."
Pros: "Staff found us two seats together. Food was good."
Cons: "Email telling us about pre airport arrival check in and seat selection."
Pros: "The crew was kind and smiling (not like the worst crew I’ve ever had Brussels Airlines)"
Cons: "The food"
Pros: "Crew had a good sense of humor"
Cons: "Don’t lose the luggage."
Cons: "Missed my connecting flight. Had to pay my suitcase extra (60 dollars)."
Pros: "crew was great, seating perfect!"
Pros: "Crew was working hard and fast and very attentive. Seats were OK."
Cons: "i would have liked a better selection of music, especially classical."
Cons: "i ordered a vegetarian meal and didn't get one."
Pros: "The staff was great but we hade one hour delay bording went very slow"
Cons: "My seat could not move and the antertainment system dident work"
Cons: "Did not actually get a Polaris type cabin layout. The plane had not yet been converted."
Pros: "The flight was short."
Cons: "The last seat didn’t have a window so if felt like you were crammed into a tiny space and had no idea what was happening."
Pros: "Boarding, no surprises, flight: comfortable take off, flight, landing, coffee, on-time, carry-on baggage"
Cons: "WiFi didn’t work at all (had it connected but it was too slow)"
Pros: "Aircrew great along with gate agents."
Cons: "First class flying is gone. No lounge access in the US. No meal (boarding at 1720 and arriving 2100) Beverage service the same in front as in back. Need to go back to Asia to get what you pay for."
Pros: "Comfortable. Good entertainment and good service. Crew was nice"
Cons: "Missed our flight from Brussels to Zurich. United said we were booked on next flight six hours later. Gave us vouchers and that was it. Went to check in and the carrier said sorry you can’t board United did not book you. The voucher just has prior info and this flight time. So we missed getting on that flight 3 total hours on the phone with United and they did nothing but put us on hold. Thank you to Brussels air who finally after many years and frustration helped us so we could leave. More than 10 hours later than we should have. Horrible experience and we lost a day of vacation and pre paid plans for the evening I will never use kayak again for international flights. As that was part of the problem per United (probably BS but won’t ever risk it again) and will never use United airlines again as their customer service and lack of caring showed that companies true colors. I hope the rest of this dream vacation is better than this nightmare was."
Pros: "We were surprised to find ourselves assigned to the bulkhead seats where we had extra legroom and great access to the restrooms."
Cons: "Checking was chaotic with non working terminals and insufficient staff Plane was real old (4” scree...even my phone has bigger screen) Onboard drinks were exorbitantly priced (paid 8.99$ for gin and tonic where I got only half can of tonic) Food was ok"
Pros: "The price, the mango sorbet, short flight into Belgium, the coffee, the water being offered often"
Cons: "The tray was very dirty and obviously had not been disinfected from the previous flight. So I brought it to the attention of one of the crew members, and I felt like she made fun of me in front of other passengers for not liking my tray dirty; and she got a little paper towel for serving, wet it with a bottled water, and wiped my tray quickly. Not hygienic at all and not a word of apology. AIR FRANCE is so much better when it comes to customer service! Also I did not like the constant interruption on the speakers, very loud in my headsets and difficult to watch a movie on tiny screens. The crew members seemed very bossy and uncaring, if not actually rude."
Pros: "Crew was very pleasant and worked well together."
Cons: "Small delay before takeoff."
Pros: "I was put up in a hotel"
Cons: "I never received my luggage. I waited hours and Swissport never filed a report. I did see the Brussels flight I should have gone on did depart late. But as I was waiting for luggage and they gave me a hotel room I hadn’t checked the screen. I was most concerned of the person travelling to pick me up in Bordeaux as it is a journey for them as well"
Pros: "Loved the hindu vegetarian food. Incredibly tasty and I didn't expect it. No delays. All went smoothly."
Cons: "Movie selection was weak."
Pros: "Very good flight, good service and good night of rest."
Pros: "Staff were very polite and courteous. Friendly and kind. The flight was on time and smooth. I really enjoyed my time and the stewardesses were awesome."
Cons: "I really don't have any response to this question. I didn't have any food or entertainment due to my choice so I really appreciate the crews overall performance."
Cons: "space between seats!"
Pros: "There was a good entertainment system with a lot of new options."
Cons: "My itinerary said I fly on Brussels Airlines on a specific flight number. I went to the international terminal to discover it is not there. I then asked multiple aiport staff members if they heard of Brussels Airlines and they said they did not. One person said it may be terminal 1, so I went there based on very little information and with hopes it would be there. I got to terminal 1 to discover there is no Brussels Airlines. I walked to Lufthansa because my return flight is through them, but it was not there either. At this point I have 45 min to make it through security and board, and no one can tell me where Brussels Airlines is. The good news is the flight was delayed, and I got an email from United Airlines with the flight status. This is the first time I was contacted by United and there was a completly different flight number than the itinerary. United should be more clear on the airline and terminal information for international flights!"
Pros: "Great crew and flight attendants, kept us informed of everything, very helpful and prompt on all questions and requests. Movie selection was impressive. Boarding was efficient and flight even left early. Surprisingly pleasant experience in economy for a long flight."
Pros: "Not u til lDr momie"
Pros: "1. We booked seats together then when I checked in they had moved my seat and we were no longer sitting together. And then I couldnt get the window seat I had paI'd for :( 2. No boarding announcement and the "gate" was under construction so was a madhouse to board. 3. The crew member put her sweater in my food and pushed the coffee so hard to the person next to me it spilled all over him. To be fair she did apologize for throwing coffee on him. 4. The TV screens were so old you had to push the "touch" screen so your headrest kept moving if the person behind you couldn't decided what to watch... and then hard to watch anything yourself. The food was nasty."
Cons: "See above. I didn't like anything, this might have been the worst flight I've ever had to Brussels. I thought I booked a European carrier, but ugh it was actually United. They only care about business class and first class."
Pros: "not much"
Cons: "Food was awful. earplugs terrible"
Pros: "Nice food, good crew"
Pros: "The crew was awesome!!!! You did a great job"
Pros: "The flight was fine. No issues at all"
Cons: "My experience would be fine except when I went through security and they checked my luggage, they opened my suitcase in front of everyone and riffled through my clothes out in the open. I don't care that they needed to go through my bag, I care that there was no concern for privacy."
Pros: "Just about everything was perfect. lots of leg room in economy plus, seat next to me stayed empty, the meals were very taste. And the crew members were extremely professional. It was just a perfect experience."
Pros: "Good selection of entertainment."
Pros: "It was without any trouble and comfortable"
Cons: "Nothing to dislike"
Pros: "Everyone was great helped me make my flight on time and great service."
Cons: "Flight attendant, LaToya, was the rudest I've ever encountered on United. Didn't greet anyone, basically slammed drinks down on the tray tables, didn't say goodbye to us when departing, and was overall very unpleasant. Could tell she didn't want to be there."
Cons: "See above comments."
Pros: "Everything smooth and on time."
Cons: "we have been sitting in the cabin for over an hour while they have feuled the plain as they forgot to complete it"
Pros: "I liked how new and clean the plane was, and how orderly all aspects of the flight were."
Cons: "It has always seem really counterproductive to load the front of the plane first. All five of us said the same thing. Really dumb, so what....... if we were to have paid more money for first class. It would be faster. No need to wait for someone to get their bag in the overhead for so long."
Pros: "Good food, nice movies. I set in the second line so there was no place to put personal things on the seat before me."
Cons: "The flight was over booked... To many people in the gate."
Pros: "Friendly crew"
Cons: "Crew did not get all passengers drink"
Cons: "Ac didn't work on ground. Not tall enough."
Cons: "Most uncomfortable seats I've ever sat in."
Cons: "Too warm in flight. Did not run Ac enough."
Pros: "Great tasting food, excellent customer service, and free wine and beer! Couldnt be happier!"
Cons: "Arrived SIX hours late, did have luggage which was nice."
Pros: "Everyone at the Wichita airport were very friendly - especially the TSA personnel. Everything moved quickly and efficiently. Plus the airport itself is so beautiful and easy to get around in. Took us less than 30 minutes from parking in shuttle parking lot to going through security to getting to our gate!"