I think the airline wanted to avoid saying the flight was delayed. We waited 30 minutes while Lined up at the gate for the crew to arrive and get on the plane, then have us bird the plane. Then we were delayed because there was a “problem with the numbers” which appeared to refer to not knowing how many people got on board. That took over twenty minutes with us sitting at the gate before leaving. When we arrived in Denver nearly an hour late, the captain said our “gate is occupied.” And we waited another twenty minutes on the plane, parked, waiting again. Wish they were more transparent. Not the worst thing in the world, but the flight attendants could have been nicer considering the circumstances. But they were frustrated too it seemed. Love southwest, but when this review was asked it comes after a tough flight the night before with three kids and a planned layover that got extended without being clear about it. The flight status was always “on time.”
Pros: "Amazing crew"
Cons: "The service wasn’t great and it was not a great experience"
Pros: "Stewardess bought me a second drink when I asked without rolling her eyes"
Cons: "Seating is always a pain"
Pros: "Great company, customer service is great and price is decent."
Cons: "The seat leg room was not comfortable. The boarding process took way too long b/c the plane was filled with parents with kids and there could of had a better system of letting them go first instead of making everyone stand up and wait."
Cons: "I was able to connect to internet and watch movie Thank you"
Pros: "The crew was engaging and entertaining."
Cons: "Nothing. Smooth flight, friendly crew, and early arrival. Can’t be beat!"
Cons: "I was supposed to go to a wedding in Chicago, and leave on thursday. They cancelled my thursday flight and did not get me to Chicago until Saturday, so I missed the wedding. They strung the whole thing out by scheduling me on new flights, only to cancel those later. Total mess!"
Pros: "on time! quick, free, baggage! free snacks and drinks"
Cons: "i literally think I got frostbite on the plane, it was so obnoxiously cold."
Pros: "Crew was great and boarding process was so smooth."
Cons: "Flight was delayed 45 min."
Cons: "Loading PAS feels like a cattle car"
Cons: "The flight was delayed"
Cons: "If the plane had wifi"
Cons: "Seats too narrow. Too many large bags carried on"
Pros: "Arrived on time, courteous crew, smooth flight, good value ."
Cons: "Healthier snacks, real milk for the coffee, more audible announcements over the PA, provide instructions and announcements via smart phones and tablets for those who have them. One passenger clearly was hacking from a cold or flu virus. Another trashed a seat and floor with nut shells and tissues."
Pros: "Crew was good. On boarding was smooth"
Cons: "It’s a 4 hours flight. Snack has to be better."
Pros: "One of the best crews we’ve flown with."
Pros: "The crew was nice and friendly. They came around multiple times offering us drinks."
Cons: "Nice flight semi full. Crew was awesome and accommodating."
Pros: "Their sense of humor and safety first."
Cons: "My suitcase was soaked like it had been left out in the rain but my other one was dry. Delayed due to mechanical error for three hours then had to taxi back to gate for weather advisory. I was so tired that I couldn’t relax."
Cons: "Long. Delay at landing waiting for a gate"
Pros: "Crew was great"
Cons: "Delayed, uncomforted seats and no entertainment."
Pros: "Generally went well"
Cons: "Flight delayed"
Cons: "Did not like the long delay but couldn't be helped. Toilets had a problem but they found us another plane, which was good."
Pros: "Friendly staff"
Cons: "Broken bathrooms Plane delay Over crowded and no room for bags"
Cons: "A passenger got up to use the restroom while we were taxing and the crew did not stop him!!"
Cons: "The crowds, the rude people, the feeling like you've flown into a public restroom. I've never felt more crowded in an airport than in the terminal at Midway."
Cons: "That we left late from Las Vegas by 25 mins. When we arrived to Chicago there was a police car sitting at the gate with made us wait 15 minutes to find the cop that left car sitting in a no park zone. When we landed at DCA there was a plane at our gate and we had to wait 29 mins for it leave to pull into the gate m.... at 1150 at night that was fun"
Pros: "On time, two bags and service"
Pros: "Special thanks to Southwest's crew, as I was traveling with a knee scooter for the first time in my life! They were super helpful, and the scooter came out each time without a scratch!"
Pros: "On time. Fun crew."
Pros: "Everyone is helpful and friendly and sometimes entertaining :) Flight was on time and smooth from beginning to end. Absolutely no complaints."
Pros: "You don't have to pay extra to check a bag."
Cons: "Due to Southwest's policy you don't get a seat assigned, so its not great if you are traveling with someone. My boyfriend and I did not get to sit together."
Pros: "That we made it home eventually"
Cons: "SW lack of communication and empathy towards myself as a 20 year customer"
Pros: "Awesome crew comfy seats, leg room galore"
Pros: "Easy, efficient and friendly crew! Arrived 15 min early."
Cons: "On the outbound flight there were to many carry on bags that were allowed on board. Crew should have taged and checked these bags before the passengers boarded the flight. Added 15 min delay"
Pros: "Fast flight"
Cons: "Rough landing"
Pros: "On time; quick boarding, easy landing"
Pros: "Got to the layover in just the nick of time to run to the next Southwest gate to catch my flight home."
Cons: "Zero entertainment; zero meals (snacks only); cup of soda; couldn't sit with family because boarding pass was at the end of the "Bs." Very uncomfortable."
Cons: "No charging ports on airplane"
Pros: "The crew was very polite under the circumstances with delay."
Cons: "The fact that they boarded us push back from gate then sat for on the tarmac for a 1/2 hr."
Cons: "I would have appreciated to be able to change onto a same day set of flights for $50 like on jetblue, or even $75 like united. I was disappointed about not getting any consideration on my last two flights after two solid weeks of travel that had me on 12 flights in 14 days. So much for that legendary southwest customer service."
Cons: "The flight was very good with nice crew and comfortable but the landing was quite hard"
Pros: "The process was smooth and uneventful as is the case with most Southwest flights I take out of DTW."
Cons: "There wasn't anything I found disagreeable about the flight experience."
Pros: "We got home, but after flight was canceled"
Cons: "Our flight was canceled and our family was split up amongst 2 flights."
Excellent crew service and attitude. Excellent in flight facilities
Delays really ruin days, excitement, the overall experience of traveling. Having inaccurate times and poor communication sucks.
All staff very friendly and accommodating
Pros: "Being upgraded was a GREAT surprise !"
Pros: "The space between passengers."
Cons: "Nothing it was perfect."
Cons: "People wiping down their seats during the flight .... how silly"
Pros: "The crew did a great job and I enjoyed the movies."
Cons: "Cramped seats, rude flight attendant"
Pros: "The staff handled the situation very well."
Cons: "The delays put me arriving at 4am. Missed a half day of work, and was practically useless the last half of the day. I understand things go wrong, but they blamed the weather and the other airlines were getting planes in and out just fine. Even Frontier Airlines at least offers a meal voucher for del"
Pros: "Nothing exceptional stands out"
Cons: "Flight was not on time"
Pros: "Food was so good. Crew was also very nice."
Pros: "The crew was professional and courteous, one of the best crews we had experienced onboard Delta."
Cons: "Cleaner bathroom"
Cons: "We were already very delayed, the flight crew was not nice"
Cons: "Don't call it "food." the meals were terrible. Also stop creating so much single use plastic."
Pros: "I like how friendly the crew was"
Cons: "Our flight was delayed by an hour and we had a connecting flight IN ATL that we had to get to in :30 minutes. By the time we got off the plane we had :15 minutes to get to our connecting flight. We barely made it. They were about to close the door on us. Didnt really appreciate that."
Pros: "I liked that military boarded first."
Cons: "I think disabled US Veterans should board with active duty and retired military"
Cons: "The bathrooms on the plane were soooooo tiny, and the logos on the bathroom doors didn't work well."
Pros: "Although we ended up being stuck on the plane for 2 hours prior to take off due to high volume, weather and as the pilot put it, "possible military activity" the crew kept us informed every step of the way. There was one flight attendant in particular who was so full of energy and made the unfortunate circumstances not so bad. She entertained us and kept us in the loop the entire time as did the pilots. It made the 2 hours not feel so bad which was appreciated."
Cons: "That we were delayed on the plane for two hours on a small plane but I know it was out of their control."
Pros: "We landed"
Cons: "They need to raise the temp on these planes. Give free blankets or put a warning on the boarding pass saying that you will freeze."
Cons: "Platinum member. Flying with gold colleague. He was upgraded. I was 1 on the list, wirh 3 openings. Asked gate agent, and she said just take my seat. Asked attendant, she said same. So spent flight in last seat in back next to bathroom, while 2 comfort + seats were empty. Did not feel like a valued customer."
Pros: "Thanks for being so kind to me and my musical instrument. It’s how I make a living and your staff allowed me to keep it safe! I’m a huge fan!!"
Cons: "I didn’t like this question!! You guys are great!!"
Pros: "Great free movie selection"
Cons: "Flight delayed"
Cons: "Flight delayed 2 hrs"
Pros: "After almost every airline cancelled. Delta still took me to where I needed to go with not one single problem. That pilot was amazing. I forget his name. But the plane didn't slide or anything during take off. Amazing."
Cons: "What was there not to like. We were a little bit late but I wasn't in a rush. I planned well ahead. Delta moved my flight from 10 a.m. to 6 a.m. and that was perfectly fine with me."
Pros: "Smooth quick flight."
Cons: "I had to rebook as opposed to it being done by Delta. Cancelation was due to equipment."
Pros: "Having just exited the AeroMexico flight that came across as unprofessional, it was refreshing to get on a Delta flight. It was not really exceptional, but it met my expectations. The Delta agent on the telephone on the day before our flight WAS exceptional, as she tried valiantly to get us checked in to a flight that had been changed (by Aeromexico) several times. Delta was also exceptional in helping us retrieve our luggage after AeroMexico lost it."
Cons: "The noise by the engines in the back section on the Delta flight was rather unbelievable. As a physician, I think it was likely physically damaging to our hearing. If this interior aircraft noise can’t be avoided, I think earplugs should be offered to passengers in those seats."
Pros: "Was initially hoping to fly a US airline but will now look for Aeromexico first. Exceeded my expectations!"
Cons: "The layover in Mexico City was a bit long and the airport was not so great"
Pros: "Boarding, checking in etc. The usual stuff, nothign spectacular."
Cons: "Seats are getting too crowded!"
Pros: "The crew was beyond friendly and courteous. Lots of leg room."
Cons: "I was an older plane, it was louder than our flight down to Atlanta. Nothing they could do about it, but a slight annoyance."
Cons: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."
Pros: "On time service &no damaged luggage!"
Pros: "The smootheness of the flight."
Cons: "The fact that the passenger behind me is was kicking the back of my seat. And it wasn't even a child!"
Pros: "Friendly and informative flight attendants kept the passengers in reasonable spirit."
Cons: "Left nearly an hour late after confusion related to oversold seats and upgrades. The gate agent entered the plane multiple times. The landing was rough, the brakes were loud."
Pros: "the staff"
Cons: "your seating is ridiculous, to the point of dangerous! People could never get out of the seat rows let alone the isles. I will seriously avoid flying Delta again as there is no concern for safety or comfort. It is obvious they are more concerned with money than costumer service!"
Pros: "This was a first! The flight attendant (sorry I didn't catch his name) was very attentive and assisted us in first class as needed. He actually addressed us by our name and that made me feel like I was not just a passenger!"
Pros: "New plane, nice comfort seat"
Cons: "The snack selection...pretzels or cookies!"
Pros: "The crew was friendly and accommodating, and service was good"
Cons: "I purchased a basic economy ticket and upon checking in, my Delta app said my seat was unassigned and I had to get my boarding pass at the airport. I checked back later and the app had me as number 7 on the standby list. I called Delta (wait time 3+ hours... my flight was in 3), and then the Delta app support where I was able to get through to someone. She told me that the ticket I purchased over a month in advance did not guarantee me a seat on the plane (???). She said that if I was bumped from the flight they would reschedule me for the next morning. She was pretty rude and made it seem like I had a 50/50 shot of getting on this plane. I rushed to the airport in hopes that I would be the first from Standby there, and the gate agent told me that I was fine and would board right after first class and be assigned a seat then. Great. Once I got my seat assignment, I board to find out there is someone else sitting in my seat...... They eventually called the desk and had her moved, but it was the weirdest boarding experience I've had.. and I've flown Spirit. These planes that Delta fly's are SO OLD. Both times I have flown Delta the "turbulence" has been so bad and cold air was blowing right on my the whole flight with no option to turn it off (it wasn't from one of the vents, but from the side). Someone close to me works for Delta and I know for a fact that some of their engines blow mid-flight.. and they tell the passengers that it's turbulence.. so that doesn't make me feel very safe. I won't fly Delta again if there is another comparable option."
Cons: "Flight attendants were a little snobby and didn't treat all passengers equally, in my humble opinion (note: I was sitting in 1st class)."
Pros: "The ramp agents and crew were excellent and they were professional."
Cons: "Flying in first class and watching all the economy passengers dragging multiple carry ons to save a baggage fee"
Pros: "Always have great experience with Delta flight attendants and staff. The entertainment on mobile phone was a really nice add-on, I had never seen before."
Cons: "Flight was delayed in taking off, waiting for connecting passengers. Plane was old, which is most Delta planes, but this one showed it. The tray table looked like it was from the 70s or 80s. Flying into Midway instead of O'hare was anticlimactic."
Pros: "I definitely like the variety of entertainment that was given throughout the flight."
Cons: "The flight attendant was so rude to others including myself. I'm not one to be to needy but when i was about to ask the lady if I can switch seats to the fair back where there was two empty seats she gladly let the other person but not me. She said no that if I wanted to sit back I needed to set with the other person. Our flight was from NYC to PR 5hour long and in between those hours she let a couple sit together on the other empty rows while I was feeling supper sick. Other passengers notice and had told me that they felt sorry for me. I was Embarressed. I was debating on venting on Twitter just yet and also on this review because what difference does it make. What matters the most is that we all got to our destination safely."
Pros: "I didn't fly from LA to Indianapolis"