ICT - PIA
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Top airlines flying Wichita Eisenhower National to Greater Peoria
Scores according to KAYAK customer reviews
Pros: "Leg room"
Cons: "The onboard crew was rude and one guy actually grabbed me which to me is unprofessional. All because I had a poster tube that wasn't in my bag they wanted it in my bag. Then I asked for a seat change due to my size hard for ne to be in the middle and the lady was snooty about it."
Cons: "Seat 33A. The audio output was bad. Could not clearly hear dialog. Restarting did not help, this issue as consistent got all media programs."
Pros: "Extremely friendly and professional. Assets to your Airline."
Cons: "I purchased a seat upgrade, so much more leg room and a relatively comfortable seat. No seat back TVs so bring your own entertainment."
Pros: "Pilot was very careful went around the storm that we could see from out flight nicely got us home safely. Great job."
Cons: "Even though I had a priority boarding I was told that I was suppose to stay with group 5. As a BA silver traveller I didn’t get the boarding priority."
Pros: "Crew was cordial. Pilot did treat during some rough turbulence."
Cons: "Late boarding, narrow seats"
Pros: "For American’s domestic fleet, this is my favourite airplane, the Airbus A321. It has the largest coach seats so no matter where you sit, you aren’t a sardine in a tin can (like those awful 737s). Cabin crew was quiet and seemingly tired, but that’s fine for an evening flight. Peaceful flight."
Cons: "While I love their A321 fleet, they need to add power outlets at each seat! Otherwise, it was was good overall."
Cons: "Poor they lost my luggage. They did not allowed me to take my suitcas whit me because the plan was too small. I never travel again whit amercan airlines"
Pros: "crew were top notch"
Cons: "plane did not connect to a jet bridge for boarding or exiting no charging area no WIFI"
Pros: "Frequent updates on lightning in the area ( causing delays). Full service on board while we were wIting for weather to clear. Very good i flight service."
Cons: "Just the weather — so nothing anyone can control"
Cons: "Cabin temperature was probably 60 degrees. Could understand if we left a 90 degree city. But not on an early morning flight with 70 degree ambient temps when we took off. I’ve been warmer in mid January flights from Chicago."
Cons: "The flight was an hour late to depart."
Pros: "On time, nice plane"
Cons: "Realized I left my iPhone in pocket of my seat as soon as I exited plane - spoke to gate agent within 1 minute of leaving plane and she Asia she would get the cleaning crew to look while I waited. Waited 20 min only to hear a bunch of lies about how they asked the flight attendant to look but she couldn’t find it - should have just walked back on plane to do it myself. Was told to “go online” and file a lost and found report. This is a small airport - TRI cities TN - absolutely zero customer focus by and American Airline employee - and I asked to sp all with a supervisor and manager with the hope I would get my phone back. Worst service and zero caring attitude I’ve dealt with - and I fly a lot. It will be Delta from here on out. I went on line and filed a complaint and lost and found report - am betting a large amount of money I hear nothing other than an automated reply."
Cons: "90 mins late leaving LA caused us to miss connection from Brisbane to Darwin now delayed additional 12 hrs. LA Qantas rep lied and said every 2 hrs there were flights from Brisbane to Darwin and not to worry. Truth is only one per day."
Pros: "The crew made a real effort to make everyone comfortable."
Pros: "The crew was excellent and most of the counter staff was good except for the one in Dallas. Actually flew on JAL partner AA"
Cons: "Delay out of Wichita and another delay out of Dallas, got into Tokyo 3 hours late. Paid $167 for upgrade to economy plus but seat assignment was in economy"
Pros: "The crew was outstanding ."
Cons: "Boarding began exceptionally early and too many people were gathered near the gate before their group was called ."
Pros: "We didn’t crash. Movies on board"
Cons: "One hateful flight attendant that would not let me move a seat even though it wasn’t premium seat or anything and the entire row was open. Seats are SUPER cramped. Like an Asian budget carrier."
Cons: "80 minute delay"
Cons: "American airlines uses old planes with no amenities. The service was poor with only 1 beverage service in 6 hr flight (due to turbulence they said ). Most food purchase options were gone by row 18..."
Pros: "Crew was great. Courteous and efficient."
Cons: "For a long flight the entertainment options were pathetic. Also the flight was 2 hours late. And there were no chargers at the seats so that also limited the entertainment options. The food was too salty and fatty."
Pros: "Very nice and genuinely friendly flight attendants and ground personnel. Flight arrived early, perfect landing and take off."
Cons: "Kayak/webjet sent me the wrong check in code for the wrong airline operating my flight. I inserted it on the online form multiple times until I was blocked from doing so, and there was no link to communicate online in real time with anyone who could solve the problem. This was extremely stressful and unnecessary, as well as time consuming. It was not how I wanted to spend my final night in Italy. Furthermore, I had to wake up at 4 am to get a very early bus to the airport in order to check in early enough in person. NOT cool. The food was mediocre. The entertainment options were about the worst I've ever seen. My seat hardly went back at all."
Pros: "The crew was nice."
Cons: "The plane was from 1970 and I mean that. A 10 hour flight with only main cabin tvs, no wifi or outlets? Atleast hand out ipads. The food was also absolutely disgusting. I know it's airplane food, but what a horrible first impression to anyone coming over to the US for the first time and they eat BBQ chicken that tastes like dirt."
Pros: "The crew and planes were excellent."
Cons: "When we booked our flights the web site did not show us all the possibilities for return flights. When inn Puerto Maldanado we checked on line and discovered we did not have to have the 18 hour and 19 hour lay overs. We rebooked and were hammered with the $400 charges. We will not book future flights with your organization because of this deceptive practice."
Pros: "The flight was on time"
Cons: "The food was so so nothing special"
Cons: "No tv. Small aircraft."
Cons: "Had almost a 4 hour delay !!!!!"
Pros: "Online boarding passes a great idea"
Cons: "Don't like to pay extra to reserve seats. Seating is overcrowded - poor leg room."
Cons: "Passengers too crammed in closer together."
Pros: "My daughter liked the movie Gifted on the flight. Only decent experience in 2 days of travel"
Cons: "Worst experience with an airline ever. Never going to fly AA again. They lost 3 valued customers."
Pros: "flight was on time. Very friendly attendants. Plane was only 1 month old and was absolutely amazing. The personal entertainment system made a 9 hour flight actually enjoyable! Loved the recline of the seats!"
Cons: "healthier options for food."
Pros: "Fast boarding."
Cons: "Slow on return of gate checked bags. A little late in getting off the ground."
Cons: "AA used a ground hold in ICT. Was told connection to Flint would not be a problem. When I got off of plane in Chicago the flight Flint had already pushed back. Could either wait for the next Flint flight that would get in at about midnight and risk not having a rental car or take an earlier flight to Detroit and pay $85 for dropping rental car off at Flint."
Pros: "Food. There was dinner (and wine) and breakfast. Check-in was quick, flight departure was on time."
Pros: "flight left on time and went smoothly. Flight crew was very nice."
Cons: "person next to me did not fit in their seat and spilled over into mine. Could not even put armrest down - so i was sitting in less than a full seat.."
Cons: "No wifi or any video"
Pros: "The flight was painfully uncomfortable for me, as a tall and not particularly small person. I should have known better than to take the window seat (Orlando to DC was painfully uncomfortable because I just don't fit in those seats). The in-flight service was good, but I was glad when this flight was over."
Cons: "Mentioned above"
Pros: "The friendliness of the crew"
Pros: "On time departures. Friendly crew."
Cons: "Sticking me in the middle row"
Pros: "Everything went well. No problems."
Cons: "Had to cancel my flight and call the company. Was talking to a computer for 30 min before I finally talked to someone. It cost me in fees to basically cancel my flight which ended up being just as much as my entire flight ticket. Got refunded a total of $12 to use towards my next flight. Never flying or booking a flight with American Airlines at all. Kayak couldn't even help with accommodations. Southwest is the only company that will actually hold those credits for you. Everywhere else is just trying to scam you."
Cons: "The airline overbooked the flight,so even though I had a ticket and was NOT standby, I almost didn't make it on even though there were seats available (after two people forfeited their seats) bc they were worried about over-weighting the plane. Then they packed us like sardines into the back row of the plane."
Cons: "Seat reassignment"
Pros: "Absolutely nothing"
Cons: "This airline was extremely disrespectful and treated us like animals after cancelling our flight ..."
Pros: "People jice"
Cons: "Flights were late, even had to reschedule and leave next day"
Pros: "My husband is in the service and they took very good care of us from baggage all the way to upgrading our seats to first class."
Pros: "The crew was responsive and very friendly."
Cons: "Flight left 2.5 hrs late. Had to wait on tarmac 45 minutes then had to change planes and run to other end of Chicago airport. My friend was in a wheelchair so extremely inconvenient."
Pros: "The staff was impeccable. Boarding was great. My seat was not comfortable, but what can we say?"
Cons: "There was no entertainment on board. That was not cool. We had to download the app, but WiFi was not included."
Pros: "Nice & quick! Made me feel safe even though it was icy!"
Cons: "Nothing really."
Cons: "after boarding, we sat on at the gate for nearly 30 minutes without any explanation given. When announcements were made the person's language skills were greatly lacking - we could not understand anything that was said. there is no food, drink, or entertainment... unless you consider the man behind me playing with is cat .... and yes I'm very allergic :( landing crew didn't know where our luggage was to be returned (bottom of the gate or top of the gate). After a considerable time, we were told all luggage was delivered to the baggage concourse."
Pros: "Boarding, no surprises, flight: comfortable take off, flight, landing, coffee, on-time, carry-on baggage"
Cons: "WiFi didn’t work at all (had it connected but it was too slow)"
Pros: "Aircrew great along with gate agents."
Cons: "First class flying is gone. No lounge access in the US. No meal (boarding at 1720 and arriving 2100) Beverage service the same in front as in back. Need to go back to Asia to get what you pay for."
Pros: "Polaris Club in Houston is great"
Cons: "food quality on plan was soso seat back entertainment is cumbersome to navigate"
Pros: "made it home safe"
Cons: "Boarding protocol. we were traveling together and were placed on opposite ends of the aircraft. very cramped seats. would prefer not to fly them again."
Cons: "Rebooking through united was a nightmare"
Pros: "Crew was very pleasant and worked well together."
Cons: "Small delay before takeoff."
Pros: "Landed safely. The stewardess was very nice and engaging."
Cons: "My plane took off late from Wichita, and missed departure to LA in Denver by five minutes. Despite their being several of us, they didn't hold the plane. It's 7:39 before I'm guaranteed a make up flight because I'm told by customer service that united flies fewer flights during holidays periods despite being the busiest season of the year. United did nothing to make up for the night with family they have taken from me on vacation."
Pros: "Very little"
Cons: "Crowded planes, problems with efforts to upgrade, no room in the seat"
Pros: "short uneventful flight"
Cons: "no services provided"
Pros: "Staff were very polite and courteous. Friendly and kind. The flight was on time and smooth. I really enjoyed my time and the stewardesses were awesome."
Cons: "I really don't have any response to this question. I didn't have any food or entertainment due to my choice so I really appreciate the crews overall performance."
Cons: "A 1 hr Flight was delayed 2 Hours! Missed a special event because of it. Will never fly United again!"
Pros: "Helpful agent who rebooked. Food vouchers but didn't nearly cover the cost of airport food."
Cons: "Getting to airport early only to find at the last moment the plane was delayed causing us to miss our connecting flight. Had to rebook and spent the entire day in airports arriving at our destination very late at night. Wasted a day of vacation."
Pros: "Crew was proficient."
Cons: "Seating was compact, reminded me of the buses that run from Mexico to the US. "Let's see how many we can fit in there?" Rubbing elbows the entire time."
Pros: "Very quick ride"
Cons: "The seats don't sit back that much but it wasn't bad because of the short flight."
Cons: "Delayed. Missed connection. Happens too often. Moving my business to southwest."
Pros: "The crew was awesome!!!! You did a great job"
Pros: "Our flight attendant on 4789 was exceptional. She was funny entertaining. Nice lady"
Pros: "The flight was fine. No issues at all"
Cons: "My experience would be fine except when I went through security and they checked my luggage, they opened my suitcase in front of everyone and riffled through my clothes out in the open. I don't care that they needed to go through my bag, I care that there was no concern for privacy."
Cons: "I selected my seats day I purchase. I didn't get the seats I had selected. I prechek in online. I ended up the very back in a single row against the toilet which made me throw up 3 times. I don't get sick on flights. But the smell was so bad!,"
Cons: "It hasn't left yet and I should be home by now."
Pros: "It was without any trouble and comfortable"
Cons: "Nothing to dislike"
Pros: "Everyone was great helped me make my flight on time and great service."
Cons: "Flight attendant, LaToya, was the rudest I've ever encountered on United. Didn't greet anyone, basically slammed drinks down on the tray tables, didn't say goodbye to us when departing, and was overall very unpleasant. Could tell she didn't want to be there."
Pros: "Great, friendly crew. Handled switching plane situation quickly"
Pros: "Everything smooth and on time."
Pros: "I liked how new and clean the plane was, and how orderly all aspects of the flight were."
Cons: "It has always seem really counterproductive to load the front of the plane first. All five of us said the same thing. Really dumb, so what....... if we were to have paid more money for first class. It would be faster. No need to wait for someone to get their bag in the overhead for so long."
Cons: "O'Hare airport. Bad signage to economy parking."
Pros: "I loved how helpful and kind the staff was. I had never used a kiosk to check my bag before and they helped me when I was lost."
Cons: "The seats were uncomfortable when sitting for long periods and the seatbelts could have been a little bigger."
Cons: "without notice, plane made significant shift ..about 70 degrees..... Passengers began to scream. after about 5-10 minutes, pilot announces we were 10 miles away from plane in front of us and got caught in its tail wind. I was never so frightened on an airplane as this flight."
Cons: "Ac didn't work on ground. Not tall enough."
Pros: "The crew kept us up to date on the ATC delay."
Cons: "Weather in the DEN area and Eastern Colorado generated a ground stop in DEN delaying our departure from ICT for about 2 hours. Even with the overall delay in DEN my SMF flight was long gone putting me on a late flight into SMF. This of course lead to a short night's rest...just another day of travel on the airlines."
Cons: "Lost my bag"
Pros: "It's always worth the extra money to fly United! I love this airline."
Cons: "Too warm in flight. Did not run Ac enough."
Pros: "The plane was clean. Boarding was great at Wichita."
Cons: "All flights should have free wifi and power hookups. Greyhound does this, why shouldn't united."
Cons: "Arrived SIX hours late, did have luggage which was nice."
Pros: "Everyone at the Wichita airport were very friendly - especially the TSA personnel. Everything moved quickly and efficiently. Plus the airport itself is so beautiful and easy to get around in. Took us less than 30 minutes from parking in shuttle parking lot to going through security to getting to our gate!"
Pros: "Still deciding"
Cons: "All flights were late."
Pros: "Was a very good service; thanks to all"
Pros: "Good, courteous service -- on-time performance"
Cons: "Heating and cooling systems were not working well, and my outlet had no power during the flight."
Cons: "Our flight was delayed. I was traveling with a baby and there was no gate agent anywhere to be found to help us get re-routed after the delay caused us to miss our connection. Terrible experience with United."
Pros: "ease of ordering by phone"
Pros: "Was fast and smooth"
Cons: "I was told that despite weather delays I would definitely make my connection on time and to "stop wasting the agent's time" with my questions. Of course I missed it, spent Christmas night in the Houston airport, and nearly lost my job for missing work the next day. I would never fly United again."
Pros: "That I got bumped to first class on my flight the next day."
Cons: "I had a 47 minute layover scheduled. I had an hour delay on my first flight and they didn't hold anyone's connecting flight, which ended up being the last flights out for the night. By the time we got hotel vouchers, our bags and a shuttle to the hotel there was less than 4 hours to actually sleep. If I had known how slow the process was I would have opted to sleep in the airport so I got more than 3 hours of sleep."