Quick friendly service from crew and captain.
First class seat was broken was reclined and super uncomfortable the whole flight the plane was super outdated and old.
adjustable head rest is great - being given a pillow is great - the plane was not too cold to sleep either (as they often are)
Normal too squished conditions.
i liked the aircraft and the fact that you could watch movies on your phone!
you couldn't hear the staff when they started boarding the plane
Being on time.
Flight on time.
I miss friendly Southwest. Even the assigned seat is kit enough for me to use AA again. People smile at Southwest and seem to enjoy their job.
The process of boarding, baggage check, etc
I did like that "new plane" smell. Good pretzels.
Plane was too new; computer system hadn't been set right. Left 45 minutes late, though made up some lost time in the air. Very rude passengers (obviously not the airline's fault, I know). Everyone thinks they should be the first to get off the plane!
CRJ900 is a small plane. no WiFi
Good crew on board
Poor communication, continued delays of flight. Poor on ground staff at dca
Wichita Eisenhower National (ICT) United States
Washington Dulles Intl (IAD) United States
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