Original flight was canceled & we received no notification... Not from either airline nor from kayak.com. We showed up early at the airport and were told we weren't anywhere in the system, and that flight didn't exist. American Airlines blamed British Airways, and vice versa, and both blamed us for buying through kayak. We were in lines for 2 hours just trying to get someone to own the problem. A BA rep finally walked us to the AA desk and got them to acknowledge that they needed to work the issue and get us home. They did get us onto the one other flight that they had that day, so we did finally get home, but it was not a good experience, and neither AA or BA expressed much regret. For the most part, they alternated between blaming the other carrier and blaming us for buying through kayak.com. We do know that we don't ever again plan to fly on BA or AA, or buy or tickets through kayak. It's not worth the risk of getting stuck in that situation again.
Virtually empty plane (15 passengers?) Curiously, there were very few seats to choose from when booking? Flight was shorter than expected.
The plane was very very cold! No need to be that cold!
Aside from the 5-6 texts for the flight changing the flight was pretty comfortable
Pros: "Nice and easy flight"
Pros: "The crew was awesome"
Cons: "Every time I fly out of Scranton I’m delayed horribly this time it was so bad I’m stuck in a hotel for the night."
Pros: "Crew was great."
Pros: "Flight was great"
Cons: "The AA crew at DFW are always rude"
Pros: "The employees were friendly and helpful."
Cons: "We haven't made it to Rochester as intended. It is covid time and our flight had mechanical difficulties. The airlines has provided vouchers for hotel and dinner."
Cons: "When there’s a 30 minute delay on the tarmac, explain why."
Pros: "Left on time or a tad bit early, arrived early."
Cons: "When I checked in, it indicated a smaller plane. I thought I was going to be in a window seat, instead middle. I also wasn't able to carry on my bag, had to check, and then wait at baggage terminal."
Pros: "Plane was newer than I expected. Had tv monitors on the back of seat headrests."
Cons: "The flight was delayed an hour because the flight crew was late."
Pros: "Video screens at each seat"
Pros: "It was on time and efficient. Easy flight and I liked the announcements."
Cons: "Nothing everything was great!"
Cons: "Delayed flight. Seat didn't recline."
Pros: "Booked week ago, expensive but seating was comfortable, crew first class, in economy."
Pros: "The crew was so friendly compared to other airlines, and the pilots seemed more skilled as well. Very smooth landings in spite of turbulence."
Cons: "Try to be on time!"
Pros: "The crew was unpolished in the aspects of customer service. That being said they did respond fully to medical emergency, sought aid and landed us safely even if they panicked the entire time."
Cons: "The on board wifi didnt work and there were no seat back screens so the only entertainment was watching the flight attendants pull everyone with emergency response training out.of their seats to assist a distressed passenger"
Pros: "The crew was fantastic and our seats were exit row which was comfortable. We had terrible weather and the pilots crafted an exceptional and safe landing. The flight attendant was hilarious!!"
Cons: "Nothing. It was great"
Cons: "Crew disrespectful, with passengers. He was a chubby guy late 40"
Pros: "Flight Attendants professionalism"
Cons: "Due to AA delaying my flight I missed my connection; I'm a AA frequent flyer and I could say that have missed my connections about 50% of the time during my trips with the company during the last year. We were stuck next to the jet bridge for about 20 minutes because there was no one to operate it; as a result, I arrived late to get on my next flight. They close the flight even though there were about six passengers having connection delays because of American, the company refused to let us in the airplane even though the flight was in the ramp for about one more hour for unknown reasons."
Cons: "The flight attendant was awful. She didn’t even serve me drink and snack."
Pros: "The flight was pleasant"
Cons: "American Airlines lost my bags and my wife’s bag and give almost zero resolution to the problem. I was told multiple times that it would be at our hotel the next day only to never show up. We Continued to be lied to about our bags."
Pros: "food, alcohol very good, pleasant flight"
Pros: "This was an American Airlines plane. The crew was disgruntled, but the seats were fantastic compared to British Airways."
Cons: "Crusty crew. Never heard flight attendants complain so much, so openly in front of customers."
Pros: "Flt on time crew and staff very polite"
Cons: "Announcements were way too loud and they kept trying to sell us their new credit card. Bad enough being crammed into a tiny seat, but then you don't get any peace and quiet."
Pros: "It was a really fast flight. Twenty minutes from wheels-up to wheels-down."
Cons: "Plane is more suitable for passengers under 5'11". At 6'7", I wasn't an ideal passenger!"
Cons: "Delays again. Can American. Ever be on time?"
Pros: "I appreciated the early military boarding"
Cons: "There was a bit of a walk to the reassigned gate for mechanical issues"
Cons: "No online updates or warning about flights for inexperienced flyers"
Pros: "Very comfy and much to entertain you with"
Cons: "Had to wait 4 hours inside a tiny plane while taxing in DCA before taking off. Crew offered water just once during this 4 hr delay inside a plane. The flight was supposed to be 45 min so most of the passengers weren't prepared for it. Terrible. Most of the people on the plane lost their connections."
Pros: "There’s nothing better than a non-stop."
Cons: "Oy, they offered an $800 credit if I let them bump me. But they had no way to get me to my destination! I guess instead of asking for volunteers, they should have asked for people who really didn’t want to go. Then the flight attendant announced, “we’re really low on food”. Really? This is a SEVEN hour flight!"
Pros: "Easy and efficient boarding for a busy flight. Efficient, attentive and intuitive cabin crew. Good in-flight entertainment and facilities."
Cons: "The aircraft was extremely cold throughout the duration of the flight. Of all of the long haul airlines I've flown with, I find that American Airlines offers the least leg room."
Cons: "horrible plane for international travel. it was small cramped. Food was horrible. Not even a good full meal. Just snacks."
Pros: "Loved the individual TV & ability to charge my cell phones"
Cons: "Very tight leg room, no food to purchase, no snacks."
Pros: "Everything was great on the flight from the boarding to the service of all the staff before during and after the flight. The only major issue I had was once I arrived in Honolulu my luggage was damaged. I should’ve filed a claim while at the airport at the time but didn’t realize it until I got to the hotel."
Cons: "I would highly suggest that you do a better job of luggage and baggage handling. This is the second time I’ve had luggage damage on American Airlines flight."
Pros: "We boarded quickly, the crew were friendly, the movies were great, we were on time leaving and arriving."
Cons: "The only complaint, it was hot on the aircraft when boarding."
Cons: "I arrived at the airport and my flight was cancelled. I waited in lines for over three hours and was to finally able to book a flight with United. American Airlines refused to give me any explanation why the flight was cancelled."
Pros: "Accommodation of letting me and my kids sit together."
Cons: "I despise Heathrow. I'll only go there or use an airline there as a last resort."
Cons: "My flight was cancelled, then rebooked three times, when I finally was able to fly almost 24 hours later, the flight was delayed by over an hour. Not acceptable service at all. Not interested in ever flying with American again."
Pros: "The crew for the most part were friendly. Boarding was easy enough"
Cons: "The one thing that stood out was that the flight attendants weren't offering water outside of the regular beverage service. I've never been on an international flight where there wasn't almost a constant flow of water. I was so parched after 8 hours. It seemed unusual. Also the seats are so small. I'm only 130 and 5'7" and it was a tough ride"
Pros: "Entertainment package at your seat was easy to use and had a wide variety of movies, music, etc. to please anyone. Plane was new and everything worked. Arrived early!!! Captain was best attribute of the crew."
Cons: "Crew seemed to be robotic, no personality, just doing a job. Food was just OK, nothing special, but at least it was somewhat tasty."
Pros: "The crew were as nice and accommodating as they could be considering the situation."
Cons: "Three planes with "maintenance" issues and not able to fly? Including flights that weren't ours. Boarding, re-boarding, leaving four hours late and waiting an hour for bags in Denver."
Cons: "Live Tv CNN did not work"