Daily cleaning, installation of cabin HEPA filters on flights from Scranton to West Virginia
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Scores according to KAYAK customer reviews
Pros: "Fine, perfectly adequate for a tiny plane on a short flight."
Cons: "There are so many airlines in the world that refresh their fleets. This was like a trip back in time to airlines of the 1980s."
Cons: "Strange reasons for delay."
Pros: "Quick boarding"
Cons: "No leg room, uncomfortable seat and shitty WiFi kept cutting out or buffering"
Cons: "Was late"
Cons: "The touch technology for the entertainment system was not user friendly and rarely responded immediately to the touch. It discouraged me from using the entertainment system."
Pros: "I didn’t die."
Cons: "I researched United’s, FAA, and my car seat company website before trying to board with it. I was told by flight attendant that I could only bring the car seat on board if it had a sticker? I don’t know what sticker she was referring to and it’s tough to keep a toddler safe with just a lap belt"
Pros: "Flight was ok"
Cons: "Flight delayed 3 1/2 hours because there was no hydraulic fluid available and had to be driven up from Phoenix."
Pros: "I was asleep for most of the flight so I missed any food & did not use the internet. I consider an uneventful flight as a great experience :)"
Cons: "At 1 am, SEA TAC had a 20 minute delay for air traffic!"
Pros: "Jet Plane"
Cons: "No entertainment. No charging point for personal device in today's age. Seats that can't get any smaller, yet, still does. Seats that barely recline and yet have to be brought upright during take-off and landing. Maybe common theme between airlines, but, it stands out. Salty pretzels probably the poorest choice for free handout snacks. No choice of course."
Cons: "Waiting in the airport for 8 hours."
Pros: "Pleasant flight w pleasant attendant."
Cons: "Tight tight seating! Yuck."
Pros: "Smooth flight, friendly crew"
Cons: "I can’t rate the food as this flight didn’t offer any."
Pros: "Aircraft was very nice...seats good, clean"
Cons: "Way too hot on the plane, Service was poor. No wifi working. many people had to go to desk...seat assignments stamped see at gate."
Cons: "flight was delayed"
Pros: "Very smooth fligh and very friendly and helpful staff"
Cons: "The seats were extremely crammed and there were no movies or shows without purchase"
Cons: "Plane hot and crowded"
Pros: "I liked that the suitcase was stowed"
Cons: "Waiting 11 hours for a flight to Portland"
Cons: "My flight was delayed at avp so I would miss my flight in jersey. Had to re-book flight for today. So I miss a days pay at work plus it cost me a nite for a hotel. I am not happy. My flight cost increased $750+ due to flight delay"
Cons: "They should board the plane from the back to front, it just makes sense to do it this way, less people out if place and it would board faster"
Cons: "Stuck in last row by bathroom no head or leg room. Had picked seats on exit roe and agent moved us without asking. Weather delayed flt 3x ! Very turbulent and choppy, crew was great handled it like pros even when same person threw up repeatedly on the plane, and people kept getting up when told not too."
Cons: "Having to pay for my luggage."
Pros: "Delay, delays delayed !!!"
Cons: "Definitely delayed"
Cons: "There was a lack of information the whole trip. We couldn't hear the announcements of the crew or pilot so we didn't know what was going on. When. The landing gear malfunctioned it took a very long time to hear what was going on. Then, upon deplaning, there was only one single gate agent waiting to help the flight. Very poor service!"
Cons: "That there was no one at gate to direct us to customer service being that most of us missed our flight due to equipment repair and hold up from Newark. I fly delta most of my trips. When this happens with them. They have a rep at the gate to help you. Also. There were only two people at the customer service desk for all of us. You should have had all four stations available to expedite the process of reschedualling. Everyone one agreed that united just did not care. So sad. We had a very tired infant with us. What should have been a short twenty minute flight turned into two hours."
Cons: "Narrower 777 seats noticiable when eating."
Cons: "It was delayed a day"
Pros: "Good price for flight to SFO"
Cons: "No food service. Stale snacks and paltry beverage service"
Pros: "The crews and staff were competent and helpful."
Cons: "The seat pitch and width isn't worth the price of the flight. Some passengers winced some when they saw where they would be seatied in the cramped cabin. For the plane type, I would think not much can be done for the width, but the tight seat pitch is very tight for most of the people that fly."
Pros: "I was nursing a cold and the staff was offering me drinks and blanket."
Cons: "Departure was delayed by an hour."
Cons: "Fly on AA"
Pros: "Fantastic minus the fact this flight was canceled without any notification."
Cons: "I wasn't notified that my flight was cancelled until I tried to check in online a few hours before. Then I was booked on a terrible next day combination. I had to book with another carrier for $400. I missed out on time and money."
Pros: "The flight and cabin crew were awesome!!"
Cons: "Snack was really gross"
Pros: "On time bags on time"
Cons: "Long wait on the tarmac on the short flight"
Cons: "The flight was cancelled 3 times before 9am..... me like me any passengers arrived really really early to FWA & they cancelled flight because of mechanical issues. Which is fine but the airline had no backup plan.... meanwhile planes just leaving out of FWA & all we kept getting was updates on a cancelled fligyt AGAIN.... now im in a cab traveling 2 1/2 hours to IND to hopefully get on a flight to EWR.... but honestly I am lacking confidence it will happen"
Pros: "Like the treatment,very gentil personal and the attention whit the passengers,like the way to precede my boarding pass, luggage,i like that way to explain process of emergency situation does tips save life's iam happy Great very satisfied services."
Cons: "No coments"
Cons: "I do not like this survey. Where can I answer that I did not experienced the entertainment? I have no idea if it was any good"
Pros: "Perfect, the service is great !!"
Cons: "The flight was delayed about 4 hours but United did not tell us it was delayed even at the ticket office. We ran into the gate and found out that the flight was not even came from the US. There were many people (especially elderly people) who need to transfer another flight in DC. I think they did not make it."
Cons: "Wifi didn't work. Horrible leg room"
Cons: "The plane got changed so I lost my seat then later that evening (hours before leaving for the airport) my flight got cancelled."
Cons: "Self boarding is really a mess. some staff members were barely speaking english. entertainment system can be upgraded ( larger screens)"
Pros: "The flight crew and flight was perfectly smooth and crew was very nice and appologetic about the delay etc. even gave me a separate snack due to food allergy."
Cons: "Delays are never fun and unfortunately our flight was delayed, but more importantly the pre-boarding staff and crew were rediculously rude. They yelled at one lady bc she didn't speak English. They were stressed I am sure with delays and working the gate that has like 5 flights leaving at once, but they could be a bit better at their job by being polite to us the customers! They were so frazzled bc of what was going on that they acted like it was our fault, which of course it isn't! Additionally, our flight was overbooked by 6 people! And had standby of 4 and the staff kept announcing they were going to kick 6 people off and we wouldn't know until we were boarding and it was going to be by whoever paid the lowest price per ticket which btw is not the policy. The United policy says that it goes by class of ticket, which probably goes hand in hand, but hey really need to get thier staff on board with the policies. It makes you feel pretty crappy sitting there waiting to see if just bc you bought your ticket on a Tuesday at a good rate that you are not going to make it home to see your family! And the people making the announcements could be a bit more chipper also, we the customers didn't overbook the flight and we surely do not want to miss said flight so don't announce over PA system in threatening way bc United is trying to make more money by overbooking flights! This might never be read, but I hope that kayak can pass along this information to the Dullus United team to try and make the flights more enjoyable in the future"
Pros: "Seats were spacious, we were on time."
Pros: "Our flight attendant Lei was absolutely fantastic on this flight. After having to run nearly a mile through the Denver airport to catch the connection to Helena after a delay in DSM, I was very warmly greeted by Lei. She regularly checked to see how I was doing through the flight and made sure I was well hydrated. She was a highlight of the entire trip!"
Pros: "The crew was friendly."
Cons: "Boarding 3 times. Had to deplane two times because of maintenance. Sat on tarmac for an hour before deplaning the second time."
Cons: "The airplane had a engine issue I believe and the flight got delayed and I lost my connection.."
Cons: "Nothing. Overall best airline decent price"
Pros: "Best direct flight to Japan for the price. The crew was amazing."
Cons: "The inflight entertainment could have been better."
Airlines flying from Scranton to West Virginia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Scranton to West Virginia
Masks required on board, masks provided on flights from Scranton to West Virginia
Social distancing seating
Middle seats unavailable to book on flights from Scranton to West Virginia
Testing for antibodies, testing for symptoms for flights from Scranton to West Virginia
Waiving of change fees. Search flexible flights from Scranton to West Virginia