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Top 5 airlines serving from Wisconsin to the Dominican Republic
Scores according to KAYAK customer reviews
Pros: "Crew was great, flight in general was okay"
Cons: "The plane itself and seating was filthy, some unknown substance fell on me from the vent above, there was a bunch of crumbs in the seat buckle that fell out all over my lap when I fastened it. I'm not sure the tray table was wiped down, or at least not very well. The in-flight tracker was completely incorrect, I was on a 4-hour flight and it read 14 hours and counting throughout."
Pros: "Very punctual! We arrived on the exactly time as estimated."
Cons: "Very poor snack options"
Pros: "Most humorous crew I have had in a long time. Had regular beverage service, coffee service and a water service!"
Cons: "I can’t think of a thing."
Cons: "long delay in boarding"
Pros: "Good flight"
Pros: "Nothing I couldn’t get this flight because of the delay of the previous one"
Cons: "The company could have hold it knowing there were travellers on connection. If not, knowing that they were no flight before the next day they could have prepare hotel booking for us because all hotels were full at midnight when we finally could get there."
Pros: "Reliable Airline - on time - kept up to date on flight timing - Great crews. Good stuff."
Cons: "Good stuff."
Pros: "comfort plus really makes a difference"
Cons: "include at least 1 checked back with comfort plus or some kind of discount."
Pros: "Empty row!"
Cons: "Movie selection More new releases"
Pros: "Crew was great, comfortable and clean"
Cons: "One plane didn't have TV screens on the backs of the seats, which would have been nice for the 1 hr 45 min flight"
Cons: "Unacceptable delays"
Pros: "Great service from boarding to landing"
Pros: "Boarding was easy, plane clean, snacks good."
Cons: "Small plane but that’s not really fixable"
Pros: "Boarding was smooth, attendants were nice and informative, and everything was on time"
Cons: "Waited in the runway and then taxied forever"
Pros: "Quick flight"
Cons: "Nothing worked. Charging station. Tv. They charge for everything. Customer service is poor. I get Way more for my money flying a budget airline!"
Pros: "Very short flight. Not much to say"
Cons: "Not much to say"
Pros: "Crew was ok"
Cons: "Plane boarded late, took off late, arrived late. Boarding was confusing and slow."
Cons: "Wifi didn't work the entire flight"
Pros: "Original flight delayed by more than 2 hours. Rescheduled and got to Bos with a layover"
Cons: "Delta rescheduled me automatically and I woudl not have found out if I did not call their re-booking center."
Pros: "Clean plane with nice navigable entertainment."
Cons: "Crew was chatty with each other & joking with one another but almost rude about serving us. Ran out of sandwiches for purchase at lunch flight & simply threw snacks at us. Made “ exhausted” comment about getting a lime wedge for a margarita & then went to rear of plane to chat with other flight attendents. Worse, we booked with kayak, but actually the delta/ Aeromexico flight was booked with vayama. When one flight changed departure time, we no longer had our great pre-selected seats & couldn’t check in online. We had to work it out with delta & then aero Mexico t. After 30 min on the phone we got the last 3 bavk row seats near the toilets & cackling, aging flight attendants. No reclining or real food made for a lousy 3 1/2 hr lunch flight. No apologies, smiles of sympathy. Just snacks tossed our way"
Pros: "The flight was good, Boarding was smooth and fast"
Cons: "I asked one of the crew members to help me to get a better seat as I was very tired and wanted to sleep better during the flight and he didnt pay attention to me. I realized there were emthy seats available during the flight"
Cons: "No offers of sandwiches on a 4 hour flight. Smooth flight - very good crew."
Pros: "The flight was operated by Delta."
Cons: "I waited too late to upgrade my seats, but there were no negatives."
Cons: "App did not work for entertainment."
Cons: "I never got to Cabo. It took 2 hours for Delta to de-ice the plane in Milwaukee. Because of the long delay we missed the flight to Cabo. We asked Delta to book us on another flight to get us to Cabo today, Delta reps said nothing was available. Delta gave us a discounted coupon for a hotel in Atlanta and rebooked us on a flight to Cabo tomorrow."
Pros: "The attention, kindness and never tiring helpful attitude of the personnel."
Cons: "None of the 7 screens I ried had the audio working. I had to result to sleeping when I could have easily enjoyed 3 movies and what not. It would also be helpful to have charging outlets on long-haul/international flights."
Pros: "The snack was nice."
Pros: "Everyone did try to be helpful but it seems that no one at Delta really knew anything that was going on today"
Cons: "The fact that I missed yet another connection because of a Delta issue. The difference is that this time there was not another connection for me to go to and I was told I would be provided a hotel in Atlanta which was not the case. I had to transfer to a flight 2 hrs away from my home only to still be on the floor of Atl airport because they are unable to appropriately de-ice planes."
Pros: "Online app to watch movies made the trip fly by. Pun intended"
Pros: "Boarding was good, crew was friendly and we were on time."
Pros: "The baby"
Pros: "I LOVED the 2 seater plane, so comfortable traveling with a companion and not having the third person."
Cons: "Boarding. It seems that it would be smarter to board from the back forward. I didn't have any food so I rated that wrong. Maybe add an N/A to the survey."
Pros: "Nice plane, smooth flight, flight was on time in spite of the disaster in Houston."
Cons: "There was food listed in the book but it was never offered. On a 4 hour flight, this is too long! Wifi was broken...I bought a $20 pair of earbuds in the airport specifically to watch movies and was never able to use them."
Cons: "requirement to wait for seat assignment until at the gate"
Pros: "It was quick and on time relatively smooth flights with little turbulance."
Cons: "Economy seats are too small you literally can't move your elbow without hitting the person next to you. And there was no point at which we weren't all touching legs."
Pros: "On Time"
Pros: "The plane was not so new or good"
Cons: "The plane and the atention"
Cons: "Late taking off"
Pros: "Quick, efficient boarding. Good crew. Comfortable seats. On schedule."
Cons: "Board the back of the plane first"
Pros: "On board crew was helpful and polite considwring our circumstances."
Cons: "Our flight was delayed 3xs (non weather) they said we would miss our connection (I didn't think we would) THEY rebooked a later flight. Of course we landed in time for our original flight. They refused to let us back on our original flight. Put me in touch w/ the help desk who after talking in circles admitted it was their mistake but he had no authority to help. FINAlly & only because others missed their flight we were given the option to go. Crew misplaced our luggage and sent it on a flight we were never supposed to be on, and the bad experience with delays of hours on end continued coming home. (Mechanimal non weather) WE WILL NEVER FLY DELTA AGAIN!"
Pros: "Comfortable seats, pleasant crew, excellent entertainment, all good great but burrito snack."
Pros: "The crew, as always, were fantastic."
Cons: "Being delayed for hours because of bad weather 5 days ago is unfathomable. Delta needs to fix the IT scheduling issues causing the frequent delays."
Pros: "Ease in finding another connecting flight get to Miami when our connection was delayed."
Cons: "Time between connection should be 2+ hours"
Pros: "Crew was very nice"
Cons: "The flight was delayed leaving and arriving, but that's the nature of the beast"
Pros: "I made it safely to my destination."
Cons: "Accommodation for my flight being over two hours late."
Cons: "Sat in the plane for 90 minutes due to door issue. No snacks offered."
Pros: "Nonstop flight."
Cons: "Seats are a little tight."
Pros: "Everything was perfect, staff was friendly and helpful"
Cons: "I wish there was an option for WiFi"
Pros: "On time. Crew was very good"
Cons: "Legroom bad for tall guy."
Cons: "Waiting 15 minutes after landing to get off the plane and another 25-30 minutes for our luggage-ugh."
Pros: "The flight was on time."
Cons: "The seats are way to close together! No lag room for a person 5 feet 11 inches. I was uncomfortable during the entire flight! They served one beverage and that was it. They charged $6 per person to reserve a specific seat in advance! I think I will drive next time, because Sun Country treats their customers like cattle in a stall! (Crammed seating)"
Pros: "Stewardess Alisa was very attentive. She realized my disability and did all she could do to accommodate me."
Cons: "Seats too small."
Cons: "Instant coffee? Really? Hate the way they hide the baggage fees very bumpy landing but weather appeared to be very calm."
Pros: "Pilot immediately informed passengers about why our plane was unable to land at the last minute. This helped relieve some anxiety about the situation."
Cons: "SC recently changed their baggage policy and the line at 6:00a to check a bag was from one end of the terminal to the other. I’m sure they’ll get it figured out at some point but they had to pull people on flights leaving within the next hour from the lines in order to get flights out on time. Terrible experience, no apology, no explanation."
Pros: "Some of the flight attendants were nice but the other half were crabby."
Cons: "Paying that much for a plane ticket and traveling that far without being able to watch a movie was too long of a trip as they said they ran out of them on the way there but had none to offer on the way back except for first class."
Pros: "Easy check-in and boarding."
Cons: "Seat was cramped (even though I'm only 5'10 and relatively trim)."
Pros: "The crew on the ground and sky were amazing. Everyone i talked to was kind and understanding while dealing with a difficult situation."
Cons: "Ultimately, sun country could of communicated better all around. Was not informed that the flight was delayed until I checked into airport/ even though we were told that the airline knew that the plane was late “all day.” Arrived for a 3:50 flight and did not take off till after 9. Furthermore, there was limited communication regarding when we would actually take off. Checking-in I was informed boarding would start at “6:40” and then we did not board until 830-9."
Pros: "Timely boarding, politely attendants, cleanly"
Pros: "They were up front about the plane change and gave plenty of warning."
Pros: "Flying in and out of terminal 2 in Minneapolis"
Cons: "Charge for entertainment device"
Pros: "Window seat, slept all the way."
Cons: "Too many large carryons. Slow everything down."
Pros: "Fast boarding. Comfortable flight in the air due to the pilots."
Cons: "No food. Had to pay for it. Had to pay for entertainment as there were no t.v. s. It was very uncomfortable in the plane as it was very hot..."
Pros: "Sun country has shittier plains but is an order of magnitude better than united."
Cons: "I was next to the window. It was so cold I could not get comfortable. I was never offered a drink, I think they thought I was sleeping. We sat on the runway at JFK for 45 minutes before taking off."
Pros: "Crew was friendly and accomodating!"
Pros: "Thanks for participating in the Pre-TSA program. Although I thought I was running late (LAX traffic) I presented my mobile pre-check w/my Pre TSA number, it was a breeze and took less than 10 mins for security check"
Pros: "The flight attendants were fantastic the captain kept us updated"
Cons: "Row 11 not reclining was a bit uncomfortable I ordered a prosecco it was warm. I like the fact I got a whole can of pop not just a glass"
Cons: "I was one of the last ones to check in on a flight I had already purchased a ticket for in economy seats but had to pay $15 extra at check in for an economy seat. Paying extra should be if I want to upgrade a seat and not for a seat in an area that I already paid for. This was definitely not an upgraded seat. I will avoid flying Sun Country in the future."
Pros: "No frills, cheap, staff were good / friendly"
Cons: "No onboard WiFi"
Pros: "Crew kept passengers informed about delays and why they were happening."
Cons: "Weather delayed flight by 2 1/2 hours."
Cons: "It was a cluster"
Pros: "All the passengers were incredibly tired and the staff was super sweet, they turned the lights off and got off the ground a quickly as possible."
Cons: "Our flight was delayed by 3 hours which wasn't their fault but certainly made the travel more exhausting."
Pros: "On time and very nice flight"
Cons: "Didn't try any food or entertainment"
Cons: "Sun Country: Departure 30 minutes late due to maintenance problem. TSA Minneapolis was unnecessarily rude and discourteous."
Pros: "Everything went well."
Cons: "We didn't have food in flight."
Pros: "Palm Springs airport is amazingly user friendly !!!"
Pros: "we liked the wonderfully happy and nice captain of the aircraft on our flight home to mpls. from cab san jose on new years eve. also on both of our flights to and from cabo we were offered the exit row seats which were of great help to me......with a knee problem..... although i dont think the flight attendents knew that. !!!!!!!!!! very nice crew and planes. thanx. joyce price clear lake , iowa"
Pros: "Boarding was smooth and fast. The pilot informed us from time to time where the plane was and how far each spot was from the destination."
Cons: "Two of the three crew members on board ignored me and a passenger next to me when serving water/beverage. We had to call to get it!"
Pros: "They had good beer and were really nice"
Pros: "Great price and availability of flights."
Cons: "I would have liked to have a snack on the flight."
Pros: "larger seating. Overall"
Cons: "not enogh professionalism in same crew members"
Pros: "Pleasant experience"
Cons: "Some form of comfort, complimentary pillows/blankets, etc. would be nice for a redeye flight. Its very difficult to rest in coach."
Cons: "Despite booking a window seat I got stuck in the aisle next to lavatory. Flight attendants made me feel uncomfortable."
Pros: "Overall flight was good once we boarded."
Cons: "Flight was delayed 2 hours due to other delays."
Pros: "Friendly staff"
Cons: "Food options were poor"
Pros: "Everything was quick and simple"
Pros: "Everything was expeditious, staff was courteous and the flight went smooth. Thanks Sun Country Air!"
Pros: "food was good"
Cons: "the seat was very uncomfortable"
Pros: "Comfortable flight. Good on flight crew"
Cons: "Check in and boarding were late and unorganized"
Pros: "$285 round trip MSP-SEA - make it doable to visit family out there."
Cons: "No free snacks - minor concern"
Pros: "The price ............"
Cons: "Fake smiles and discrimination............"
Pros: "Staff was friedly"
Cons: "For flights that are more than 3 hours, there should be snacks offered to passengers free of charge. I've traveled on many airlines (low/normal/higher costs) around the world, and all offered snacks on longer flights. I was not prepared to not have any food during the flight and got light headed 4 hours into the flight"
Cons: "Some of the Crew members were not covering their nose with their face masks"
Cons: "We boarded on time then Pilot announced that they were working in the plane so we sat at the gate 90 minutes with no air conditioning. I would have much preferred to have been in terminal while waiting for maintenance to repair aircraft"
Pros: "Slight delay in leaving"
Cons: "Baggage claim took 30-45 minutes after deplaning"
Pros: "It was a safe flight back to the Phoenix thank you."
Cons: "More ethical vegan options."
Pros: "The flight and crew were very nice"
Cons: "The cabin was hot for the whole flight"
Cons: "We sat in boarding in about 90-100 degree heat for over an hour. Everyone is drenched in sweat and should have never boarded."
Pros: "Very nice crew."
Pros: "Boarding was fairly quick and on time. Transfer in Phoenix was no problem. Luggage arrived OK."
Cons: "Seating is too small and too close to next rows. Unhappy with having to pay for seat assignments and checked bag while watching gate agents refuse to enforce overhead bag size limits."
Cons: "Small plane, forced to valet checkin carry on luggage, no drinks or snacks :/"
Pros: "After the initial delay, the female desk agent got us on another connecting flight without a problem. Second flights attendant was also great."
Cons: "They boarded the plane, only to tell us they had to de-ice, which is understandable. However, after waiting 20 min for the de-icing that never came, they made us get back off the plane because of mechanical issues. The captain/pilot was rude to the woman working the desk over the radio, to the point where she had to leave the desk and go speak to him in person (she knew we could hear everything.) That conversation is also how the whole line of people was informed that then knew about this mechanical issue since the night before, and chose not to fix it before boarding all of us. After getting to Philadelphia later than expected, we were forced to pay for hotel food that was horrible and overpriced. Only to then have our plane be delayed AGAIN because of mechanical issues, again the pilot not giving much information to the attendant she was faced by a room of 40 angry people and had no answers. The departure time slowly crawled out longer, and the only reason I knew was because of having the American app. Information/communication on all ends was poor. I usually fly Allegiant, which is notoriously “cheap,” and I’ve never had an experience like this. Happy my boyfriend has flown with American before and knew to give us an extra day so we didn’t miss the wedding we paid $800 in airline tickets to attend. Just disappointed."
Pros: "Crew was super nice The plane was clean with a lot of power outlets, good WiFi, etc"
Cons: "We were almost an hour late"
Pros: "Routine flight. No problems noted."
Cons: "No major complaints."
Cons: "Checked into flight 1.5 hrs before the departure and luggage did not arrive!? At least 1/3 of passengers ended up w/o a luggage!"
Pros: "the gate attendant was very nice as my husband was stuck in security line (I have Pre check) He barely made it, but the guy never made me feel uncomfortable or rushed. He was kind, calm and reassuring."
Cons: "Our flight attendant seemed to have a chip on her shoulder from the moment we stepped on the flight. I had a broken foot and it was difficult for me to fit my boot and personal item under the seat. Rather than assisting me, she barked commands and quickly walked away as I attempted to address the situation. - poor attitude - failed to ask if I wanted a biscuit but simply slapped one down on my tray table (I HAVE CELIAC DISEASE) - American really needs to catch up with the other airlines and offer a GF option to those of us who have immune disorders. - no WiFi"
Pros: "The crew was friendly"
Cons: "The staff wouldn't except my registration for my support animal!!"
Pros: "Great crew. Boarding was easy."
Cons: "No snack options. No individual screens on an international flight!"
Pros: "The complementary beverage was a welcomed surprise!"
Cons: "Sat on runway for 30 minutes before the announcement was made that the First Officer had called out. Deplaned. Then once we reboarded an 1.5 hours later, we sat on the runway for over 2 hours waiting to be deiced, then waiting to take off with absolutely NO TRANSPARENCY from the crew or the pilot. We were updated ONCE every HOUR. I missed a day of my vacation because a crew member didn't arrive on time. UNACCEPTABLE."
Pros: "The crew was lovely. Really nice, and did a wonderful job with the cart service."
Cons: "We ended up being deleyed about 30 minutes, in damp weather. It's not like it was snowing. Not sure why it took so long. B/c of baggage charges now everyone brings a carry on. This seems to slow the process of boarding as know passengers are asked multiple times to check baggage (for free, which is the one nice thing) before boarding b/c the overheads will be too full. Group 6 which I was in seemed like it was just the rest of the plane. Super busy, took me forever to get to my seat all the way in the back. Why don't airlines reverse board? People sitting in the back should board first. I feel like this would save so much time."
Pros: "Nothing to like. If I could give them 0 stars I would"
Cons: "Tight connection from our previous flight yet the counter folks were rude and rushed us. My daughter is obviously 7 months pregnant. Because our connecting flight left milwaukee over an hour late, we had no time to even grab a sandwich, no problem we will buy food on the plane. Wrong! The food is was gone so quickly that by the time they got to us, they were out of everything. Oh did I mention we also had 3 children ages 2, 7, and 9. Oh yes and the entertainment? Small screens mounted on the ceiling of the plane. How about updating your equipment?? Plane was old. No USB to charge your phone and stream from their App. Terrible. We own a 2nd home in Maui and travel there twice per year. Looking at other options."
Pros: "The only decent point was the food. Not great but at least edible."
Cons: "Since check in in São Paulo was a complete chaos. There were only 2 people helping on check in (in machines) and these people were still not helping people (like me) with questions about on how to do check in in those machines. On the other hand to dispatch the bags there were almost 8 attendants to receive the bags. Ridiculous! I’ve tried calling American Airlines and Latam several times to assign a seat for me and they swore there were only middle seats but I know how airlines work to make extra money on these seats. At the end, they only gave me a middle seat option and I had to take I.t of course. On the plane I realized there were dozens of empty seats and yet they made sure not give them to me or anyone else. Unbelievable! Unfortunately I still have to use AA on my way back to Brazil. After this, I’ll chose another airlines for sure. Also, the 3,4,3 arrangement is ridiculous: there’s no corridor space making people touching you everything someone passes by your seat. And boy! Those seats are so uncomfortable and there’s no way to incline the chair so you can even have a little rest (because it’s impossible to even sleep on those seats). The crew were simply doing their jobs! No pleasure! No smile! No engaging with anyone unfortunately! They looked miserable and I asked for water and the flight attendant NEVER brought me anything. Seriously! Water is free!"
Cons: "I really did not like that I was unaware why I could not check in on my phone and then I get to the airport and the Alaska desk is closed. My phone just says the plane is sky west, me and the other workers at the airport had no idea what this meant. Very frustrating experience trying to check in, finally walker talkie a guy that new it was American. Frustrating I thought I would miss my flight, why not clearly state it's not an Alaska flight."
Cons: "The breakfast, no hot meal just sugary food."
Cons: "Too tight, seat was uncomfortable, food was bland"
Pros: "Arrived early, friendly crew, good exit row seat."
Cons: "No wifi or chargers or seatback entertainment"
Cons: "The tsa in chicago was very unorganized. The tsa workers were extremely rude."
Cons: "delay, then no sandwiches available for purchase onboard during a 3-hr evening flight"
Cons: "Rude staff, they changed our flight 2 times and did not offer a drink or food"
Pros: "Captain did his best to make up time"
Cons: "Flight was initially delayed an hour, then bumped to 30 minutes late."
Pros: "I like that on American you still get a complimentary cup of coffee, a bag of pretzels, and a normal sized seat. I'm OK paying for that after trying some of the budget airlines!"
Cons: "Wish they had a gluten free snack, still that's really not a big deal at all!"
Pros: "Liked the little compartment above the tray for electronic devices and the outlet below helped keep my grandsons tablet charged for the flight! Liked the headrest - had flaps that folded out for support if you needed a nap."
Cons: "Will never fly American again"
Pros: "Nice new seats"
Cons: "Crew came by once with drinks, never came back through with food/snacks. Never came through with water, as they usually do later in this flight. They spent most of the time chatting in the galley."
Pros: "Movies and on time departure and arrival"
Cons: "Crazy uncontrolled child in row across from us."
Pros: "The crew was very apologetic"
Cons: "The fact that we were an hour and 45 minutes late leaving. I know they say weather was the cause and not their control, but every time...yes, every time I fly American there's a delay. Every time I've flown United I arrive early."
Cons: "Terrible transit to terminal in LAX with shuttle and stairs"
Cons: "Delays and no communication on transfer options"
Pros: "Madrid to Charlotte personal was very good but Charlotte to Atlanta was completely the opposite."
Cons: "The Charlotte - Atlanta portion! Flight attendance were like doing a favor... very bad service."
Pros: "On time"
Cons: "They didnt tell us that emergency seats do not recling"
Pros: "Great Workers, and Super nice staff."
Pros: "Taking off and landing."
Cons: "Boarding was slow. Seating was cramped."
Cons: "No entertainment"
Pros: "Friendly crew"
Cons: "Having to pay extra $$ for seating and not enough together"
Cons: "Turbulence was horrible That there is no internet"
Cons: "The lady at baggage check-in was rude and persistent on not letting me board due to a slight fold in my passport. Other coworkers did not agree, and allowed me to proceed. She also spent 20 minutes in back searching for information while I waited and the line filled up. My luggage was also lost (the last to handle the luggage was this lady) and I needed to retrieve it 3 hours after my flight arrived."
Pros: "The other flight attendant, blonde, tall skinny with glasses very comforting."
Cons: "One of the flight attendants, wasn't as accommodating as expected. She wasn't rude. Just not what I expected out of a flight attendant."
Pros: "The plane actually left without a cancellation"
Cons: "Every flight on this trip was delayed"
Pros: "Staff was friendly"
Cons: "The seats were sooooooooo small and it felt like it was a really old plane, it shook a lot."
Pros: "The pilot tried to make up lost time in the air."
Cons: "Due to regulations, our crew had to delay our flight 39 min. This was done the night before. There was no way we were going to make our connecting flight, but no one from United seemed to care. The crew from milwaukee to Houston was rude and unhelpful."
Pros: "Nothing - missed flight because of bad info from Kayal"
Cons: "Loss of day's vacation - hotel bill, rental car cost and missed concert - all in about $400 lost."
Pros: "Best united flight I've been on in a very long time!"
Cons: "La persona que me atendió para abordar y segundo avión con destino a Puerto Rico era una mujer desagradable mal educada trataba mal a toda persona que le estába. Verificando el boarding pass Verguenza me dio que fuera boricua"
Pros: "The crew went above and beyond on this flight. They were continously carrying around juice for us and constantly making sure we were all comfortable. The movies and TV shows were free if you had the united app.overall it was a amazing flight!"
Cons: "Couldn't get direct tv yo work"
Pros: "It was a pleasant flight - nothing too exciting. The staff was lovely."
Pros: "Everyone was so very helpful."
Pros: "Nothing. Horrible experience all around. Didn't get home till midnight"
Cons: "Kayak sent me a push notification saying flight was delayed. Arrived at airport, it was scheduled for on time. Airline wouldn't let me or my bag on the flight meaning I had to wait in the airport for 4 hours until the next flight out."
Pros: "The planes appeared to be newer."
Cons: "We had very little leg room and my husband had a sore back after the flights."
Cons: "We reserved wheelchair assistance prior to the flight. We had to wait an extended amount of time to actually get the wheelchair assistance with 5 kids 7 and under. Due to the wait we almost missed our flight, we were literally the last to board the plane. We were hoping to grab some breakfast for the kids as we had a long flight and did not have time to do so because of this delay. This is why we called ahead to reserve the wheelchair. The people checking in did not seem to care about the delay and only told us to be patient. Sad, unfortunate experience with accessibility issues."
Pros: "I really liked the price for the exact time I wanted to travel!"
Cons: "A bit cramped."
Pros: "Food in the airplane and the quickness of the arrival."
Cons: "They left us at the gate waiting for a long time without an assigned seat. They didn't announce boarding time, we were waiting for so long and the crew saw us sitting down and didn't call us. The flight almost left us. The lady at the airport was extremely rude, I asked her her name and she refused to give it to us. The delay was absurd."
Pros: "The airplane crew"
Cons: "They left us waiting for hours at the gate without assigning us a seat. When I finally made the line for the third time, the rude lady gave us a seat. Then they didn't call for by groups and we were about to be left on boarding time."
Cons: "Bumpy plane"
Pros: "Our Stewart on way was nice. Pilet was informative. Let us know what the weather was like and when to expect turbulence. Pointed out land marks as we flew over them."
Cons: "Seating was uncomfortable. Very little leg room and I am short. Can't imagine what it would b like if I were 6 foot instead of 5 foot"
Cons: "Flight from mke to Chicago was delayed so long I missed my connecting flight to charlotte. U had to spend the night in ohare airport. Very unhappy with United airlines."
Pros: "I got a window seat"
Cons: "Chair didnt recline"
Cons: "It was cancelled no email no text no call thanks"
Pros: "I got a fair price ticket and plane wasn't dirty ."
Cons: "I was delayed for 6 hrs"
Pros: "Very friendly and kept us up to date with the issues we had with off-loading about ever 15 minutes."
Cons: "It took 50 minutes after we landed to park and get off the plane."
Pros: "Although it was s bit bumpy bcs of the weather, we had the wind with us and we arrived about 30 minutes early."
Pros: "Fast boarding. Flights were on time."
Cons: "Very cramped seating in the back of the plane."
Pros: "I like the United check in person in Milwaukee / kind- helpful- informed. All United personal were polite and professional in spite of many delays , cancellations and upsets."
Cons: "Out going flight to Denver never made it to salt lake . Rebooking barely got us to connecting flights.... but made it we ran to connecting flight and did make connection. Returning, our first flight also never appeared ... two hours and 15 mins of standing in line to rebook We boarded another flight. In Chicago we stood in another line to rebook . Eventua"
Cons: "Less than friendly staff at the desk. The gate was changed on us and again no United app updates or texts until much later."
Cons: "United would not put my bags on despite being at the counter 40 minutes before the flight. Then they put me on stand by for 6 hours during which time they lost my bags and ultimately not having a seat for me."
Cons: "Need water offered free"
Cons: "Plane 2.5 hours late"
Pros: "Flight itself was fine"
Cons: "3 hour delay taking off"
Pros: "Everything , great service , very attentive , smooth flight ."
Pros: "The flight was on time."
Pros: "On time. Early."
Cons: "Nothing was fine"
Cons: "Emergency landing with no power in flightn"
Pros: "This plane was pretty small (70 people) and not full, so boarding was fast. The crew was good, friendly and helpful. The pretzel snack things were good and unexpected for such a short flight."
Cons: "The plane was very loud and it was impossible to hear the crew and my partner. There was no entertainment which was fine because I brought my own."
Pros: "Agents checking baggage were unbelievably slow. Good thing there wasn't a long line."
Pros: "Every thing was ok"
Pros: "The crew was great. I don't know how to make the stars increase."
Cons: "Arrival times were accurate. Crew friendly and helpful. Freight was good."
Pros: "The Flight attendant and pilot were beyond helpful and apologetic about the delay, The customer service rep in Denver was great."
Cons: "Because of a 2+ hour delay in Milwaukee we missed our connecting flight in Denver to Medford and had to stay overnight. Sitting in isle 1 was uncomfortable and it was a pain not having immediate access to my purse because I had to stow it for take off and landing."
Pros: "Awesome flight , great crew, couldn't ask for better"
Pros: "Very smooth and speedy flight, arrived early!"
Pros: "The timing of the flight for Tuesday night was right I don't have that much delays !!!"
Pros: "I was informed all the time"
Cons: "The plain was delayed for too long"
Cons: "Flight attendant was over worked. Flight was delayed. Small carry-on compartments"
Pros: "Flight was smooth and in time."
Cons: "Staff at General Mitchell airport (MKE) United counter were not knowledgeable and the check in process was very frustrating. There were not many people at the check in counter, but it took us 30 minutes to check in once we were at the counter working with the check in clerk."
Cons: "They had us wait in the runway for almost an hour not good when you have arrived airport not organozed"
Cons: "The delays and poor customer service."
Pros: "Got to my destination very fast. Thumbs up"
Pros: "It was so hot I thought I was going to pass out. They said they couldn't do anything about the heat. Other customers were complaint about it too"
Cons: "The flight was fully booked during Covid. I just flew the other weekend with another airline and felt safe. I can not believe how gross and I safe I felt on this flight. I will never fly Frontier again."
Cons: "Flight was delayed. Showed up to destination airport and now gate was assigned so we sat in runway for over 30 min"
Cons: "Ground staff not able to help with cancellations- no notification about the delay - please provide better training"
Pros: "Boarding went very quick."
Pros: "Flight attendants provided exceptional service - Sharon in particular was fantastic and went above and beyond."
Cons: "This was my second flight in a row with Frontier that has been delayed. The first time caused me to almost miss an important appointment I had."
Cons: "Mechanical issues before flight delayed flight. Also don't tell me that there are mechanical issues right before takeoff, it freaked me out."
Pros: "Affordable fare, reasonable luggage fee."
Cons: "No food or in-flight entertainment on this no frills airline. Seats were adequate, but not especially comfortable."
Pros: "Pretty much smooth flight"
Cons: "Have to pay $2.99 for can of soda"
Cons: "It’s keep delay us 3 times . At first our flight supposed to be 8:50 delayed until 10:47 , and delay 11:10 and go back to 10;15 we had to drive from all the way from flattvile make it there at 10 . The airplane left early right at 10 . We have to reschedule can’t leave until Thursday. I miss my work and I have my kids with me . We have to drive back to flattvile doe another one hour and half. That’s horrible"
Cons: "too costly for baggage fees, seat assignment, and beverage"
Pros: "Politeness of staff"
Cons: "Delay after delay after delay....Not just a plane malfunction but a company malfunction. Poor communication & poor understanding from the check in to the end. Would not recommend not fly Frontier again unless under duress...."
Pros: "Was charged for a carry on bag in Madison for a bag that fit into the box marked "personal item size", showed the counter person that charged me that it easily fit, she then told me " a credit would be placed back on to my credit card", this has yet to appear. My next move is to go back to the counter at the airport here in madison and inquire into this matter."
Cons: "See above"
Cons: "No free soft drinks. Took too long to claim baggage"
Pros: "The flight was short and the adjacent passengers were polite and friendly"
Cons: "The $115 charge for my bag because it was 8lbs overwieght and the check-in personnel were very unhelpful and demanding, on the phone the frontier representative was also unhelpful, just out to rip-off customers as much as they can."
Pros: "Friendly crew."
Cons: "Not offered beverage. Flight departedate."
Pros: "Friendly crew members"
Cons: "Carry on bag fee too high. Not much leg room. Plane was dirty."
Pros: "Assigned seats is the only positive"
Cons: "i was never even offered water the stewardess served those around me. I couldn't get her attention at all. With no room to move the hard seat was unbearable. Charging for carry-on is ludicrous. I thought the huge layover time tolerable given initial ticket price. That was until I was charged for everything but the air I breathed. Frontier is no longer the premier airline it once was"
Pros: "Staff was great"
Cons: "Seats are very hard and the fact that you have to pay for a simple glass of water"
Pros: "I really liked the crew. They kept us entertained and the pilot was very comical."
Cons: "The seats were a little uncomfortable"
Pros: "The crew was friendly, that was the only positive thing. Had to wait on the plane for 45 minutes before deboarding. My luggage was specified "oversized" and set aside without my knowledge. The seats were horribly uncomfortable and would not recline. Baggage fees are ridiculous. I'm avoiding Frontier at all costs in the future."
Cons: "2 hour delay"
Pros: "The price was great"
Pros: "We arrived 40 minutes early. Flight attendants were friendly."
Pros: "Arrived early but then had to sit on tamark to wait for open gate. When able to check in at terminal desk, was able to go through TS-Pre check when I got my ticket."
Cons: "Seats too close together. Crew didn't come through cabin very often to check on passengers or pick up trash. Don't like use card for few dollars of drinks or food. Terminal desk wasn't open when I went to check in 2 hours early. Had difficult time with kiosk. Paying $40 each for carry on both ways and more for a window seat. Flight was delayed from Denver to Madison."
Pros: "I liked the process of my ticket, at first. The flight attendants were kind."
Cons: "I didn't like that theyou had not been serviced by provisioning before we departed from Denver. There was plenty of time to service the aircraft and to not provision it is beyond me. The prices for food and beverage were high and to add tax on after the fact is a joke. To pay for your seat AFTER you had purchased your ticket was another surprise. Im honestly surprised I was not charged to use the restroom."
Cons: "It took me an hour to check in and check my bag in Denver. Crew in Denver was not friendly, helpful or quick. Will never fly Frontier again"
Pros: "I got where I needed to be safely."
Cons: "Extra charges for baggage; late; cramped."
Pros: "Friendly flight staff."
Cons: "When we got to Denver, our gate wasn't ready and we had to sit on the plane for an HOUR AND A HALF before we were able to exit the aircraft. Here's the thing - don't train the staff to keep saying 'just a couple more minutes.' Don't placate, just be real. Prepare us for the wait."
Pros: "One of the stewards cracked a joke about my fiance's Green Bay Packers shirt, but was kind of awkward about it."
Cons: "Frontier is the new bottom-of-the-barrel in air travel. Bag fees for carry-ons? Who does that anymore? Especially when they all go on the same plane anyway. Seats are plastic buckets with no recline (which to be honest is great from the tall guy sitting behind you) covered in a very thin layer of pad and leather. No headrests, which means if you're taller than 6 foot, good luck being comfortable. Tray "tables" are a joke, it can barely accommodate a glass of water. Oh, and water? That's the only thing free with Frontier. Glass of OJ, Sprite, maybe Bloody Mary mix? Nah, you can pay for that. Brought headphones to plug in and watch a movie? Too bad, there's only the gray plastic in front of you. Basically, don't fly Frontier if you can afford not to."
Cons: "Poor customer service. Not a smooth operation."
Pros: "Orderly, polite and well done."
Cons: "I'd sure like a free small snack."
Pros: "Everything up to the landing was fine. The pilot and crew were very transparent."
Cons: "We landed on time but had to wait on the tarmac for almost an hour for a crew to be available to park our plane even though we had a gate. It is unfortunate that Frontier cannot staff appropriately to manage incoming flights."
Cons: "FLIGHT TO MADISON DELAYED CAUSING ME NOT TO MAKE MY FLIGHT CONNECTION IN DENVER. No accommodations were made therefore I had a 9 hour lay over."
Cons: "Hidden fees edit everything-difficult for work justification. Poor option for business travel where expenses need to be tracked & justified."
Pros: "We waited 45 minutes to unload. When a child is sing ok ng at the top of her lungs for half an hour would it not be appropriate to ask her t o be quiet. It was an even I n b flight. I understand that babies will cry and some people talk loud but it is rude to sing loud we hen it is a late flight. You cannot count on parents to have common sense."
Cons: "They did ask that you wait for the people that needed to make connections to go girst."
Pros: "Except the animals. I still like the animals. Honestly, the only reason I ever fly frontier now is when it happens to be the cheapest. I do like direct flights, but I don't mind two hops if I can actually sleep on the plane because the seats are comfier on other airlines."
Cons: "Seats don't recline at all (they used to!), and they are much harder than they were before. Which makes it more difficult to sleep on the plane. When we landed, we were about to be ahead of schedule, but either due to some disorganization on the part of your staff, or due to not having enough Frontier gates in DEN, we had to wait at least 30 minutes to actually get off the plane, which made us very late to what was already going to be a long, late drive. You just made it worse and made us more tired. Also, not a huge deal, but what happened to the inflight entertainment? It seems like when you changed out the seats, the entertainment went away too."
Pros: "Not much."
Cons: "The seats were small & of cheap quality. Leg room was poor. Everything had an extra price."
Pros: "Nothing better than a non-stop flight. Flying isn't my favorite thing to do but this flight was pretty excellent as far as flights go."
Pros: "On time!!"
Cons: "Charged to choose a seat at airport"
Pros: "Getting to my destination"
Cons: "Stiff non tilt seating shells very uncomfortable on a longer flight - anything over an hour"
Pros: "Boarding went smoothly."
Cons: "One of the flight attendants was rude when I was taking my seat. She was rushing me to sit down and put on my seat belt, when I had my own row and no one else was affected by this. Then, as we were landing, the turbulence was bad and we were descending extremely quickly. The plane then pulled up and started ascending back into the air and did a lap around the airport. I wasn't sure we were going to make it back to the ground in one piece. Not the most comfortable experience. Overall poor flight."
Pros: "Price is right"
Cons: "Charges for carry-on and checked baggage"
Pros: "It's cheaper"
Cons: "No service whatsoever"
Pros: "Flight was on time."
Cons: "Dirty seat next to me. Flight crew in back chatting away while I cleaned it. Seat only average comfort. Had to tip for purchase of a drink. Cost of checked bag is exhorbitent!"
Pros: "Quick, we were on time"
Cons: "Lack of communication, expensive fare for the quality"
Pros: "The basic fare was O K until you add baggage"
Cons: "Baggage fees were uncalled for. $110 for baggage next airline please. New seat design sucks."
Pros: "The flight was on time despite the Chicago snows. The gate staff and onboard flight staff were friendly and professional."
Cons: "Absolutely miserable. Seats are uncomfortable, they charge for EVERYTHING (seriously, $40 for a carry on?!) and then after waiting for a 4 hour layover they cancel the flight but give very few details other than "be back here tomorrow." One of the worst flying experiences I've ever had."
Pros: "I liked that I did not have to pay for my carry on luggage. The airline industry has gone too far with fees."
Cons: "Paying for water, coffee."
Pros: "Price. Online. On time. Clean. Efficient."
Cons: "Paying for seat. Paying for luggage."