Daily cleaning, installation of cabin HEPA filters on flights from Wisconsin to Grenada
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Scores according to KAYAK customer reviews
Cons: "The past two times flying with American out of Dallas my girlfriend and I have been separated on the flight. The first time we were able to be placed with each other but this time the attendant at the counter basically told everyone that because the flight was booked and there were so many people who had the issue that she could not move anyone around to be with their families. That on top of being rude to many of the flyers just makes the DFW experience with American feel like they don’t care about you."
Cons: "Some of the Crew members were not covering their nose with their face masks"
Pros: "Good range of entertainment, comfortable seats."
Cons: "Some dinner choices had become unavailable by the time I ordered."
Cons: "The cabin was hot for the whole flight"
Cons: "We sat in boarding in about 90-100 degree heat for over an hour. Everyone is drenched in sweat and should have never boarded."
Pros: "Boarding was fairly quick and on time. Transfer in Phoenix was no problem. Luggage arrived OK."
Cons: "Seating is too small and too close to next rows. Unhappy with having to pay for seat assignments and checked bag while watching gate agents refuse to enforce overhead bag size limits."
Pros: "Nice gate agent was holding the plane for some of us who were running from International connections"
Cons: "Wish the plane was a little cooler while passengers were boarding"
Cons: "baggage was not transported from BA flight to London to the BA flight to Glasgow"
Cons: "Has been sitting in hot airplane on runway for over an hour with no reasonable updates when we finally get out"
Cons: "Small plane, forced to valet checkin carry on luggage, no drinks or snacks :/"
Pros: "entertaining system"
Cons: "food could be better, not bad though"
Pros: "After the initial delay, the female desk agent got us on another connecting flight without a problem. Second flights attendant was also great."
Cons: "They boarded the plane, only to tell us they had to de-ice, which is understandable. However, after waiting 20 min for the de-icing that never came, they made us get back off the plane because of mechanical issues. The captain/pilot was rude to the woman working the desk over the radio, to the point where she had to leave the desk and go speak to him in person (she knew we could hear everything.) That conversation is also how the whole line of people was informed that then knew about this mechanical issue since the night before, and chose not to fix it before boarding all of us. After getting to Philadelphia later than expected, we were forced to pay for hotel food that was horrible and overpriced. Only to then have our plane be delayed AGAIN because of mechanical issues, again the pilot not giving much information to the attendant she was faced by a room of 40 angry people and had no answers. The departure time slowly crawled out longer, and the only reason I knew was because of having the American app. Information/communication on all ends was poor. I usually fly Allegiant, which is notoriously “cheap,” and I’ve never had an experience like this. Happy my boyfriend has flown with American before and knew to give us an extra day so we didn’t miss the wedding we paid $800 in airline tickets to attend. Just disappointed."
Pros: "Greets you nicely, on time, caring staffs"
Pros: "Routine flight. No problems noted."
Cons: "No major complaints."
Pros: "the gate attendant was very nice as my husband was stuck in security line (I have Pre check) He barely made it, but the guy never made me feel uncomfortable or rushed. He was kind, calm and reassuring."
Cons: "Our flight attendant seemed to have a chip on her shoulder from the moment we stepped on the flight. I had a broken foot and it was difficult for me to fit my boot and personal item under the seat. Rather than assisting me, she barked commands and quickly walked away as I attempted to address the situation. - poor attitude - failed to ask if I wanted a biscuit but simply slapped one down on my tray table (I HAVE CELIAC DISEASE) - American really needs to catch up with the other airlines and offer a GF option to those of us who have immune disorders. - no WiFi"
Pros: "Free in-flight entertainment. Like that in-flight entertainment is available on users device, rather than screens in headrests. Staff were courteous and friendly."
Cons: "Flight delayed d/t computer glitches and problems in NC. Once we eventually boarded, we were forced to check our carryon luggage d/t lack of space."
Pros: "The crew was friendly"
Cons: "The staff wouldn't except my registration for my support animal!!"
Pros: "The complementary beverage was a welcomed surprise!"
Pros: "The crew was lovely. Really nice, and did a wonderful job with the cart service."
Cons: "We ended up being deleyed about 30 minutes, in damp weather. It's not like it was snowing. Not sure why it took so long. B/c of baggage charges now everyone brings a carry on. This seems to slow the process of boarding as know passengers are asked multiple times to check baggage (for free, which is the one nice thing) before boarding b/c the overheads will be too full. Group 6 which I was in seemed like it was just the rest of the plane. Super busy, took me forever to get to my seat all the way in the back. Why don't airlines reverse board? People sitting in the back should board first. I feel like this would save so much time."
Pros: "Nothing to like. If I could give them 0 stars I would"
Cons: "Tight connection from our previous flight yet the counter folks were rude and rushed us. My daughter is obviously 7 months pregnant. Because our connecting flight left milwaukee over an hour late, we had no time to even grab a sandwich, no problem we will buy food on the plane. Wrong! The food is was gone so quickly that by the time they got to us, they were out of everything. Oh did I mention we also had 3 children ages 2, 7, and 9. Oh yes and the entertainment? Small screens mounted on the ceiling of the plane. How about updating your equipment?? Plane was old. No USB to charge your phone and stream from their App. Terrible. We own a 2nd home in Maui and travel there twice per year. Looking at other options."
Cons: "The food was horrendous. I am pretty sure the folks at AA responsible for selecting, preparing, and delivering to the passengers do not eat this food. I am a million mile flyer with AA, I had the same status on NW, and high mileage on Lufthansa, and other international carriers. At the height of my career I was a 100% road warrior flying internationally weekly The food on this flight was the worst I have ever been presented with."
Pros: "Comfortable and food was great So was the service"
Cons: "No complaints"
Cons: "I really did not like that I was unaware why I could not check in on my phone and then I get to the airport and the Alaska desk is closed. My phone just says the plane is sky west, me and the other workers at the airport had no idea what this meant. Very frustrating experience trying to check in, finally walker talkie a guy that new it was American. Frustrating I thought I would miss my flight, why not clearly state it's not an Alaska flight."
Pros: "Super smooth flight that arrived on time. Nice crew."
Pros: "The newer plane is the only nice thing."
Cons: "This service is terrible. We had to run and practically knock people over to get to this flight. After being stuck in Dallas at the beginning of our trip. There is nothing organized about this company. And no concern for their customers. We heard different things from every single employee we talked to."
Cons: "Horrible long delays."
Cons: "The tsa in chicago was very unorganized. The tsa workers were extremely rude."
Pros: "It's convenient that was next to a laboratory."
Cons: "It's convenient that my seat by a laboratory but since the way to laboratory is narrow the crews kept bumping my seat by the catering carts that kept woke me up while resting..."
Cons: "delay, then no sandwiches available for purchase onboard during a 3-hr evening flight"
Pros: "Crew came round regularly with water and snacks and were very helpful."
Cons: "The flight was late boarding and leaving but there was no message from the ground staff telling us why the flight was delayed."
Cons: "Rude staff, they changed our flight 2 times and did not offer a drink or food"
Pros: "Captain did his best to make up time"
Cons: "Flight was initially delayed an hour, then bumped to 30 minutes late."
Pros: "I like that on American you still get a complimentary cup of coffee, a bag of pretzels, and a normal sized seat. I'm OK paying for that after trying some of the budget airlines!"
Cons: "Wish they had a gluten free snack, still that's really not a big deal at all!"
Pros: "Liked the little compartment above the tray for electronic devices and the outlet below helped keep my grandsons tablet charged for the flight! Liked the headrest - had flaps that folded out for support if you needed a nap."
Cons: "Will never fly American again"
Pros: "Food was good and boarding was smooth."
Cons: "Some of the crew were not friendly. They almost seemed irritated when asked a question. I felt extremely bad for the foreign passengers because they were asking about customs and the forms and some of the crew were just rude to them. Imagine being in a foreign country and people not being helpful- embarrassment to USA. Entertainment was ok- old movies were shown rather than a little more current."
Pros: "Slept very well in business. Great crew!"
Pros: "Everythinf was great, First time flying with them and I would do it again."
Pros: "Nice new seats"
Cons: "Crew came by once with drinks, never came back through with food/snacks. Never came through with water, as they usually do later in this flight. They spent most of the time chatting in the galley."
Pros: "Movies and on time departure and arrival"
Cons: "Crazy uncontrolled child in row across from us."
Pros: "The crew was very apologetic"
Cons: "The fact that we were an hour and 45 minutes late leaving. I know they say weather was the cause and not their control, but every time...yes, every time I fly American there's a delay. Every time I've flown United I arrive early."
Pros: "Crew friendly and efficient."
Cons: "Flatbed width tight"
Pros: "The crew were very kind and helpful."
Cons: "On the return flight the media equipment did not work."
Cons: "Delays and no communication on transfer options"
Pros: "Great Workers, and Super nice staff."
Pros: "Taking off and landing."
Cons: "Boarding was slow. Seating was cramped."
Cons: "Turbulence was horrible That there is no internet"
Cons: "Aircarft could of had mor a/c"
Pros: "Meal/drink service excellent, friendly crew."
Cons: "Boarding process confusing as groups 3-6 all lined up together. No air at seats."
Pros: "Ability to plug into a movie or music and go to sleep"
Cons: "Not being woke up to find out if I want something to eat or drink. Aisle seat and i was being knocked a lot. I had been up over 30 hours and was exhausted."
Pros: "The Air Canada Rouge crew was young, efficient & courteous; seats were good; and it was the only direct flight that I can get that day, at a convenient time during the daytime."
Cons: "Better entertainment ( u can only get them streamed to your own device), and maybe a bit better food."
Pros: "Not a thing"
Cons: "The fact I didn't even make it to my destination. Not one person working for Air Canada gave me the impression they knew what was going on. They certainly didn't apologize for ruining my vacation and they did not try to do a single thing to help us make our flight or make the disappointment of missing it any better."
Pros: "On time...."
Cons: "seats cramped..."
Pros: "It was on time, both going and return."
Cons: "Food was terrible, the worst I had in flying with air Canada."
Pros: "The flight was short . Food was pretty good"
Cons: "That we were waiting to take off and the explanation of the technical delay was not too clear and forthcoming"
Pros: "LITERALLY NOTHING Trashiest airline in the world"
Cons: "Customer service, boarding, check in desk, LITERALLY EVERYTHING WAS 3rd CLASS WILL NEVER FLY WITH THIS AIRLINE EVER AGAIN EVEN IF THE TICKE IS FREE WORST EXPERIENCE OF MY LIFE AND I WILL TELL EVERYONE"
Cons: "We were delayed for several hours. I could’ve and should’ve driven to Toronto because I would’ve made it there a lot quicker. The crew members were rude and clearly unhappy to be working. None of them were accommodating. It was a very unpleasant way to start my trip."
Cons: "Flight was delayed 33hrs and no accommodations were provided to us; no vouchers nothing! They didn’t even have a rep at their desk at the airport to answer any questions; just a sign with a number to call."
Cons: "smaller aircraft with very limited overhead bag storage. Constantly have to announce volunteers for bag check in. Happen both ways. Atl to Toronto and Toronto to Atl."
Pros: "Flight pretty much on time"
Cons: "Food was terrible seats are small"
Cons: "Because of the delayed flight out of Lisbon I missed this flight and was rerouted to Vancouver. I had to go through customs and re enter the airport going through security to board the Vancouver fligh. Slept in a hotel for four hours, paid for by Air Canada, went back to the airport through security again and flew to Portland."
Pros: "Calgary airport first and foremost went above and beyond for me. The flight then after was the same, friendly attendants, great smooth flight. 5 stars for staff."
Cons: "The headphones are bad, i had my own headphones so it was fine. I did go w the air canada ones first just out of convenience, but they were fuzzy, probably would have ruined the movies."
Cons: "For non-U.S. Citizens the transiting in Canada is inconvenient and expensive. I wouldn't travel through Canada by plane again."
Pros: "There was good food and entertainment"
Cons: "I'd like better vegetarian options for food though"
Cons: "My bag was delayed and I end up paying to buy a pant from sports chek and now when I am trying to connect with Air Canada flight to make a claim, they are not even responding to my request."
Pros: "Dinner was ok, Breakfast and coffee were horrrible"
Cons: "Very rude staff, would not do anything I asked and responded with attitude"
Pros: "Overall service & friendliness"
Pros: "They took 20 people off the plane. We left 1 hour plus late and took an extra hour to reach LA. Had a sandwich that was inedible. Crew not friendly."
Cons: "At first, due to condensation issue, a lot of water was dripping from ceiling to passenger seats and crews were just passing tissues and saying its natural and they cannot avoid this issue... I fly a lot through out the year and never seen this happening before. Okay, this can happen but how crews dealt with the issue was so unprofessional. Also, on my way back from ICN-YVR, my seat was right beside the washroom and the door of this washroom was not fully closed when it was not in use. Therefore, it lighted up all the time and smelled all the time as well. I complained this to one of crews and told her to close the door at least whenever she was passing by. She didn't do at all haha. Cannot believe this is one of Canada's major flight companies..."
Cons: "Ground staff allowed drunbk woman to board, air crew didn't want to take her.. eventually she had to be thrown off before takeoff and that delayed us another hour."
Pros: "Great price, easy transitions and connecting flights. No complaints here!"
Pros: "Flight crews were great."
Cons: "Ground crews and Air Canada's booking system caused no end of trouble. Weather started the problem but human error meant an incredibly stressful rebooking, requiring three agents at ticketing plus the IT help desk just to figure out what the agent I had reached over the phone had done. In Quebec City not nearly enough agents to check bags; huge lines, people being shunted to the front so they wouldn't miss their flights."
Cons: "Lost suitcase"
Pros: "Everything was fine. It was a very short flight."
Pros: "I liked the overall experience of flying with air canada this was my first time using air canada before this I used westjet a lot a friend of my suggested air canada so I gave it a try and happy to have doNE it"
Cons: "The only issue that I have is the fact of the charge for the charge of the suitcase and the carryon as so much that when we get to the plane there is not enough room for all of the carryons"
Cons: "Only told after tickets purchased, that a visa was needed to change planes in Canada! This information needs to be provided prior to purchase. I paid one-third the cost of the ticket to cancel it and then had to book another ticket closer to departure which was more expensive. Have never heard of such a thing. I live overseas and but had a valid U.S. visa for my travel, but couldn't change planes without applying tor a temporary resident visa which takes longer to obtain than the time before I needed to fly. Very upset and disappointed. Will certainly avoid purchasing from Air Canada again."
Pros: "Quick easy, I hate that I have to go through sercurity again... but oh well."
Cons: "Refer to last one."
Cons: "The space between the row seat has become too narrow."
Cons: "Very bumpy ride"
Pros: "No issues with flight. Went as expected."
Cons: "Online checkin the night before the flight. The Web app has some major problems. Entering/selection of dates did not work well. Took much trial and error to get data entered/selected."
Pros: "The staff was very friendly. The flight attendants were attentive and very nice."
Cons: "There wasn't much to like. They left an hour late with no explanation and forced us to run through the airport to catch our connection, they lost my baggage, the in flight entertainment was awful. The Rouge Player had no current movies or TV and the food portions were very small for a 9 hour flight."
Cons: "Did not realize that the person behind me had two cats sitting under my seat and the seat next to me. Felt horrible about a hour into the flight and didn't know why. I do not believe this should ever be allowed without notification, do to extreme allergic reactions that can occur. Luckily I just had a miserable flight that I will get over. If this had been my daughter, most likely she would have ended up in the hospital."
Cons: "And I paid for the preferred upgrade"
Pros: "Good service"
Cons: "Nothing much for breakfast"
Pros: "The crew"
Cons: "The fact that you will have to travel almost 10 hours with absolutely no entertainment tv music etc. Not even a video on an era when Airlines should offer this as a standard. That was bad. Really bad"
Pros: "Same as first leg of journey...."
Pros: "Lots of leg room"
Cons: "Absolute joke of an airline with zero customer service. I would never travel with them again and would recommend anyone else not too."
Pros: "Lots of entertainment options Not totally booked so everyone had a little space to relax on such a long flight Food was nice"
Cons: "5 hours late with no info"
Pros: "The fact that the plane landed safely"
Cons: "The service was horrible. They kept changing boarding gates on us. Luggage didn't arrive. A little delay. The service was poor as well"
Cons: "Baggage misplaced"
Cons: "Mechanical problems and missed flight to Milan. Then next day flight to Milan delayed. Air canada put us up in cheep hotel with minimal food vouchers."
Pros: "These were the reason I booked this flight"
Cons: "Temperature in cabin, I froze, thank god I planned ahead"
Pros: "Left on time. Friendly staff, Great flight"
Pros: "Not much can go wrong on a flight shorter than 90 minutes."
Cons: "3 delays that added up to 1 hr, but counter personnel kept us informed."
Pros: "Really liked the crew and entertainment options and the fact that all seats had tvs even for a relatively short flight."
Cons: "I find it really strange that you can't wear over ear headphones during boarding/takeoff/landing. Didn't like that. Everything else was great."
Airlines flying from Wisconsin to Grenada have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Wisconsin to Grenada
Masks required on board, masks provided on flights from Wisconsin to Grenada
Social distancing seating
Middle seats unavailable to book on flights from Wisconsin to Grenada
Testing for antibodies, testing for symptoms for flights from Wisconsin to Grenada
Waiving of change fees. Search flexible flights from Wisconsin to Grenada