Daily cleaning, installation of cabin HEPA filters on flights from Wisconsin to Jacksonville
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Scores according to KAYAK customer reviews
Pros: "Very punctual! We arrived on the exactly time as estimated."
Cons: "Very poor snack options"
Pros: "Most humorous crew I have had in a long time. Had regular beverage service, coffee service and a water service!"
Cons: "I can’t think of a thing."
Cons: "Temperature inside airplane extremely hot."
Pros: "Good flight"
Pros: "Reliable Airline - on time - kept up to date on flight timing - Great crews. Good stuff."
Cons: "Good stuff."
Pros: "comfort plus really makes a difference"
Cons: "include at least 1 checked back with comfort plus or some kind of discount."
Pros: "Terrible seats! It keeps getting worse."
Cons: "Timing of leaving the airport! It was delayed and I missed my international flight"
Pros: "Crew was great, comfortable and clean"
Cons: "One plane didn't have TV screens on the backs of the seats, which would have been nice for the 1 hr 45 min flight"
Cons: "Unacceptable delays"
Pros: "Great landing in a real mess of a storm. We were pitching and yawing due to high gusts of winds but the crew brought it down perfectly. The Captain explained the weather situation before we left Atlanta so I was prepared for a bad weather flight and landing."
Cons: "The weather."
Pros: "Boarding was easy, plane clean, snacks good."
Cons: "Small plane but that’s not really fixable"
Cons: "Waited in the runway and then taxied forever"
Pros: "Quick flight"
Pros: "Very short flight. Not much to say"
Cons: "Not much to say"
Pros: "Staff tried to be helpful"
Cons: "Silly series of events. Maintenance problem before flight left previous city, got to us and we boarded only to deplane for more repairs. Ended up with another plane, five hours later. For a 44 min flight. Would’ve been easier to drive!"
Pros: "Original flight delayed by more than 2 hours. Rescheduled and got to Bos with a layover"
Cons: "Delta rescheduled me automatically and I woudl not have found out if I did not call their re-booking center."
Pros: "Clean plane with nice navigable entertainment."
Cons: "Crew was chatty with each other & joking with one another but almost rude about serving us. Ran out of sandwiches for purchase at lunch flight & simply threw snacks at us. Made “ exhausted” comment about getting a lime wedge for a margarita & then went to rear of plane to chat with other flight attendents. Worse, we booked with kayak, but actually the delta/ Aeromexico flight was booked with vayama. When one flight changed departure time, we no longer had our great pre-selected seats & couldn’t check in online. We had to work it out with delta & then aero Mexico t. After 30 min on the phone we got the last 3 bavk row seats near the toilets & cackling, aging flight attendants. No reclining or real food made for a lousy 3 1/2 hr lunch flight. No apologies, smiles of sympathy. Just snacks tossed our way"
Cons: "No offers of sandwiches on a 4 hour flight. Smooth flight - very good crew."
Pros: "Not much"
Cons: "Late bumby ride"
Cons: "App did not work for entertainment."
Pros: "We landed earlier than expected"
Cons: "Bathroom was very smelly"
Cons: "I never got to Cabo. It took 2 hours for Delta to de-ice the plane in Milwaukee. Because of the long delay we missed the flight to Cabo. We asked Delta to book us on another flight to get us to Cabo today, Delta reps said nothing was available. Delta gave us a discounted coupon for a hotel in Atlanta and rebooked us on a flight to Cabo tomorrow."
Pros: "Crew was friendly"
Cons: "We were delayed an hour and a half"
Pros: "The crew went out of their way to make sure they got the plane ready as quickly as possible and get us to Jacksonville as quickly as possible."
Cons: "Delta lost the plane for over an hour. After already spending 10 hours in ATL because of an earlier delay due to human error I was extremely disappointed in Delta that my flight out of Atlanta was delayed by an hour because they LOST the plane and couldn’t find it or the truck to bring it to the gate. This kind of error on Xmas eve is embarrassing. Delta didn’t do anything for the passengers affected by this. I was dumbstruck by the apathy of the Delta employees at the gate (the exception was the flight crew, who tried to get the aircraft there earlier). Because Delta did nothing but make error after error I arrived at home 11 hours later than my original flight was booked for on Christmas Eve, missing Christmas Eve Services and family traditions. When I need to get somewhere on time I’ll never rely on Delta after this experience."
Pros: "The snack was nice."
Pros: "Everyone did try to be helpful but it seems that no one at Delta really knew anything that was going on today"
Cons: "The fact that I missed yet another connection because of a Delta issue. The difference is that this time there was not another connection for me to go to and I was told I would be provided a hotel in Atlanta which was not the case. I had to transfer to a flight 2 hrs away from my home only to still be on the floor of Atl airport because they are unable to appropriately de-ice planes."
Pros: "Crew was nice."
Cons: "The Entertainment sucked. Again I was sitting in comfort class which in theory should buy you more comfort and better entertainment. There was a ton of movies from the 90s and the same movie selection from about 6 months ago when I traveled with them. Also, what is going on, with having to use your own cell phone to watch movies on the plane? Whatever happened to the screens in the backseat of the front seat? I ended up with neck pain from trying to watch a movie on my phone. Delta has become very cheap. It is going into some serious decline."
Pros: "Flight crew was friendly."
Cons: "Flight delays due to maint crew not being onsite for 2 hours. Overbooked flights for both sides of trip"
Pros: "Online app to watch movies made the trip fly by. Pun intended"
Pros: "Crew and landing were fantastic"
Pros: "Boarding was good, crew was friendly and we were on time."
Pros: "Loved the safety presentation made by the live stewardess!!"
Pros: "The baby"
Pros: "I LOVED the 2 seater plane, so comfortable traveling with a companion and not having the third person."
Cons: "Boarding. It seems that it would be smarter to board from the back forward. I didn't have any food so I rated that wrong. Maybe add an N/A to the survey."
Pros: "Nice plane, smooth flight, flight was on time in spite of the disaster in Houston."
Cons: "There was food listed in the book but it was never offered. On a 4 hour flight, this is too long! Wifi was broken...I bought a $20 pair of earbuds in the airport specifically to watch movies and was never able to use them."
Pros: "Polite and thoughtful crew took care of our needs. Beverage service came through at least twice. Crew persevered through difficulties with the in-flight entertainment system and finally got it to work for us. :)"
Pros: "It was quick and on time relatively smooth flights with little turbulance."
Cons: "Economy seats are too small you literally can't move your elbow without hitting the person next to you. And there was no point at which we weren't all touching legs."
Pros: "On Time"
Pros: "The plane was not so new or good"
Cons: "The plane and the atention"
Cons: "Late taking off"
Pros: "Quick, efficient boarding. Good crew. Comfortable seats. On schedule."
Cons: "Board the back of the plane first"
Pros: "On board crew was helpful and polite considwring our circumstances."
Cons: "Our flight was delayed 3xs (non weather) they said we would miss our connection (I didn't think we would) THEY rebooked a later flight. Of course we landed in time for our original flight. They refused to let us back on our original flight. Put me in touch w/ the help desk who after talking in circles admitted it was their mistake but he had no authority to help. FINAlly & only because others missed their flight we were given the option to go. Crew misplaced our luggage and sent it on a flight we were never supposed to be on, and the bad experience with delays of hours on end continued coming home. (Mechanimal non weather) WE WILL NEVER FLY DELTA AGAIN!"
Cons: "See above."
Cons: "Was never able to get on flight. The plane lost a windshield wiper and didn't have any spare parts."
Pros: "The crew, as always, were fantastic."
Cons: "Being delayed for hours because of bad weather 5 days ago is unfathomable. Delta needs to fix the IT scheduling issues causing the frequent delays."
Pros: "Ease in finding another connecting flight get to Miami when our connection was delayed."
Cons: "Time between connection should be 2+ hours"
Pros: "Entertainment selection. Flight was short and pretty comfortable"
Cons: "Flight was too packed. Limited restrictions with COVID."
Pros: "The crew was kind."
Cons: "The cabin was way too cold and no blankets were provided due to COVID. No blankets I get, but the cabin temperature made 3 1/2 hours seem like 5."
Pros: "Flight was great"
Cons: "The AA crew at DFW are always rude"
Pros: "All 4 legs of our flight were right on time, and the planes appeared to be clean."
Cons: "Paying first class fare buys a couple of additional inches of space, but nothing more. There's nothing really first class about it."
Pros: "Crew was absolutely delightful! I love that hand sanitizer wipes. Great flights out."
Cons: "I wasn't offered any type of sanitation wipes like I was on my way departure. The airport in Mississippi disnt offer any type of sanitation such as hand sanitizer or a reputable substitute. Sure their were bathrooms, but that's very inconvenient to have to use every time you touch something."
Cons: "I’m tall. And there is no room to put my legs or my arms."
Cons: "Faster baggage pickup at DFW"
Pros: "Nothing Not happy with the airline Canceled this reservation less than a week after I booked it Would not refund me"
Cons: "Leg room was too small, food was awful, no taste. Bathroom smelled even from take off."
Pros: "Missed our connection flight. Time to close terminal to far away. Ran to gate closed as we got there."
Cons: "Spending night in Chicago O'hare airport where we rerouted."
Pros: "Great crew."
Pros: "The crew on the plane were great but even better was the women at the counter in terminal. She was amazing at getting everyone rerouted to their destinations"
Cons: "The WiFi was broken. the plane needed to be inspected and it took 2 attempts to get paperwork right and there was no inspector on the ground. 3 hours later after sitting on the plane for an hour with no food or drinks. If people have waited that long for one of your flights, give them a little food"
Pros: "The flight attendant gave me a whole can of Diet Coke (I didn’t ask for it)"
Cons: "Seat number is crazy. ACDF. How about ABCD..."
Cons: "Seats are small but I understand why just dont like it."
Pros: "Good crew, good service, good captain."
Cons: "If I did not have to check my carry-on to baggage claim. The flight was delayed and landed late (high winds)"
Cons: "My flight from Madison to Chicago got cancelled and I had to drive for three hors to get to o’ Hare."
Cons: "Waites in line on the tarmac for 35 mins to take off in a hot plane."
Pros: "Great surprise at the end of a long travel day. New plane, great crew."
Cons: "The flight from Charlotte to Jacksonville denied 4 passengers boarding due to a weight restriction being met during the boarding process. There were no more same day flights available and staff was confused about how to resolve the issue."
Pros: "Very efficient attendant who compensated for hot jet"
Cons: "My wife’s air vent was not working so we had to share. This flight was the worst of 3 during our trans-Atlantic travels despite being the shortest. I wish the previous pax had closed the shades to keep the a/c cool."
Pros: "Boarding was a breeze and crew was friendly."
Cons: "Seats didn’t recline, TVs didn’t work, and no WiFi available."
Pros: "This plane had more legroom than our international flight which was strange but at least it was better."
Cons: "See prior response"
Pros: "The on-board attendants were personable and efficient."
Cons: "The lack of overhead storage was not noted at the gate so about half the passengers had to have their hand luggage tagged on the plane itself, involving wheeling to the back to be tagged. Then once everyone was seated, the attendant wheeled them by and passengers had to call out when they saw their bag go by so that they could be issued the corresponding luggage claim ticket. The seat width and pitch was sad compared to 'low cost' airlines like JetBlue."
Pros: "The flight was too short for food or drink"
Pros: "Lucked out with extra legroom seat. Seat was broken though."
Cons: "The whole customs process is a seemingly endless mess."
Cons: "Attendant took too long to hand out drinks, then ran out of water for the back of the plane. By the time we got water it was almost time to land."
Pros: "Flight was delayed an hour in LAX due to mechanical issues. Entertainment system was great."
Cons: "Flight Delay"
Pros: "Arrived on time."
Cons: "Seat space is bad. Food is all for a fee."
Pros: "Made my connection on time"
Cons: "Customs is unorganized. I used Kosik & still had to wait in line twice. Once before i got my luggage and again after i got my luggage. Whew! Be sure you schedule two or three hours between connections or you will miss your flight.I had to wait at carresol for luggage, then drag to drop off point. Take train to gate, quite stressful"
Pros: "The flight personnel was upbeat and friendly and we were on time. I was very glad I made the connection"
Cons: "That we were not offered even water. I was very thirsty from my run from gates B 13 to Gate E25"
Cons: "Have to pay for wifi use. Entertainment used to be included in flights and was apart of your airfare."
Cons: "The a.c didn't work and it was really hott in the aircraft."
Pros: "Crew was great, boarding went well, smooth flight."
Cons: "On a 5+ hour flight, they only served soft drinks and a small biscotti. What happened to an actual meal??"
Pros: "Boarding lasted over an hour"
Cons: "I regret flying with American. They have consistent problems with every flight from seating to delayed flights"
Pros: "this flight only takes an hour so really nothing is an issue. again, there was plenty of overhead storage so nothing ended up under the seat."
Cons: "There was a problem with the plane and we were stuck with very warm conditions for 2 hours and 40 minutes before we took flight."
Pros: "Once we got on the plane, everything was pretty standard"
Cons: "Flight was delayed 5 hours."
Cons: "Plane interior was really dirty"
Pros: "We boarded the flight pretty quickly"
Cons: "This elderly woman took long to put her baggage above so someone that was sitting a row behind my seat decided to take all of the overhead bin space, he definitely did not have a carry on size luggage and I feel that would have never happened if tsa would have noticed his carry on was too big"
Pros: "Well organised and even arrived early! The flight crew were kind and efficient."
Cons: "No free food"
Pros: "Have a great trip without any problems."
Pros: "Very quick curbside check-in. TSA check went quickly and gate was easy to get to."
Pros: "The crew did a well trained job. All were very pleasant they made our flight a happy experience. N"
Cons: "No complaints."
Pros: "Direct flight"
Cons: "Delayed 2 hours, gate changed, no free food"
Cons: "We were stuck from 11 pm to 9am at the airport without food (nothing at the airport was open and nothing was nearby). We did not get the hotel promised. The plane was very small and uncomfortable. I felt sick."
Cons: "Layover was over an hour."
Airlines flying from Wisconsin to Jacksonville have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Wisconsin to Jacksonville
Masks required on board, masks provided on flights from Wisconsin to Jacksonville
Social distancing seating
Middle seats unavailable to book on flights from Wisconsin to Jacksonville
Testing for antibodies, testing for symptoms for flights from Wisconsin to Jacksonville
Waiving of change fees. Search flexible flights from Wisconsin to Jacksonville