Pros: "Yes first class was amazing !"
Cons: "Alaskan airlines was ten times better than American, which is what I flew for my departure flight!"
Pros: "Friendly crew Free movies helped pass the time"
Pros: "While printing boarding pass at kiosk, I was offered complimentary checking of my carry-on bag for my comfort/not having to schlep through big airports. Plane had huge amount of carry-on space. All personnel were friendly, protocols seemed efficient."
Pros: "Very well organized and polite and friendly staff."
Cons: "The airline seats were okay but there was very little personal space. They did not have video screens—you had to use your own smartphone to view videos. No meals were offered for an almost 4 hr flight. Maybe that’s normal, I don’t know. They charged $30 per suitcase — should allow 1 free."
Cons: "Connecting flight was missed"
Pros: "Flight attendants were customer service based to all the passengers. We all felt the love"
Cons: "1) The economy section needs phone/device chargers. 2) accessing the entertainment is not easy and finally when I got to the screen to select a movie, there was this window in the middle of my screen with junk running that I couldn't get rid of so I gave up on the entertainment,"
Pros: "I would like a airline ticket ."
Cons: "I didn't like that the dog was sniffing in my bag and rubbing against me"
Cons: "I will never fly Alaska airlines again."
Pros: "Crew were some of the best experienced on an American carrier"
Cons: "There wasn't any entertainment"
Pros: "On time departure arrived early"
Pros: "Crew on Alaskan Airlines was really professional and kind! Super efficient! Great flight!"
Pros: "Flight was on time."
Cons: "Unremarkable customer service. Very 'blah.'"
Pros: "Crew was very nice"
Cons: "Flight was over booked by about 15 people. Barely got a seat, and it was the middle seat in the very back of the plane. I bought the ticket and picked a seat...it shouldn’t be that hard to be able to board the plane and get a seat. Will likely not fly with them again. Don’t want to risk not being able to get home when I need to."
Pros: "I loved the mood lighting on he plane, as well as the in seat media and food ordering functionality. I’m blown away and will be flying Alaska any time I can get. Probably the most comfortable economy seat I’ve ever sat in."
Pros: "Everything was easy and normal. I felt everyone was treated well."
Cons: "Two crews at the rear side of the flight chated with each other too loudly that affected travellers' rest. One of the crew changing her shoses when she said goodbye to travellers."
Pros: "Quick and efficient. The crew was very attentive to customer needs. There was an infant on board and I saw them helping the mother with the infant."
Cons: "None at this time."
Pros: "Crew was friendly and we arrived early."
Pros: "On time"
Cons: "Late at night"
Pros: "Nice clean planes"
Cons: "No entertainment monitors"
Pros: "Great service and perks in first class."
Cons: "Entertainment tablets did not include some of the titles available with gogo wifi service. Gogo entertainment required downloading an app without play store that is generally not secure. Food was good but salad should be fresher or replaced with some winter option."
Cons: "We were delayed. Crew was rude. Then we flew to another airport just to get fuel, which further delayed us. We arrived late to the connecting airport and missed our connecting flight home. Not given food vouchers. Had to pay for 1 checked bag despite flying internationally. Overall, very dissasatisfied with Alaska Airlines and I will be sure to go out of my way not to book again with Alaska."
Pros: "Hospitality, courtesy, little touches, pilots, attendants, all great!"
Pros: "Can’t speak for anything bc didn’t get on flight."
Cons: "15 plp in Line all arrived at 723 am our flight at 730 would not board us. Subsequently went to costumer service holding a 3 yr old in my hand to hear the supervisor state it is not our problem. The reality is it is your problem. I understand things happen but it is the job of customer service to make the customer feel better. No empathy what so ever. I am a physician that gets graded on my interaction with plp daily. I am giving her a zero. Giving a voucher does not fulfill my need for compassion. I can pay for my own Starbucks thank you."
Pros: "In time, friendly check in."
Pros: "Did not go to seattle"
Pros: "boarding, staff"
Cons: "all good"
Pros: "On time"
Cons: "Uncomfortable seats"
Pros: "Fairly comfortable and clean. Roomy carry-on overheads. Clear communication when flight was delayed - due to air traffic control issues, not the airlines."
Cons: "Don't give you entire can of soda. I and seatmate asked for the same soda - attendant opened a can, filled up hers and then poured the rest in my glass so I had significantly less. Tired of these cheap tactics."
Pros: "They're the best airline out there. Affordable, friendly and respectful with fair prices."
Pros: "Everything else was standard"
Cons: "The jumbled mess of a line getting on the plane. I would much prefer an organized line without crowding"
Pros: "A complimentary drink."
Cons: "The flight was delayed at least an hour leaving billings due to not having a gate in Seattle. Would like to see a higher quality snack. Organic nuts? Instead of cheesezits. I won't eat that junk."
Pros: "Everyone was very nice. The check in at Milwaukee was great. They were very pleasant even at that time of day. Janet Kelly"
Pros: "Loved that the captain/flight attendants updated us with the location of significant places we were flying over. I always wind what I'm looking at. Thank you."
Cons: "It was fine"
Pros: "It was a little confusing beacause your brochure said I would have free Wifi so I didn't rent your tablets. A half hour later I realized the wifi doesn't actually work, so I missed out on renting your tablets to watch something. I think there should be a less confusing system. This is more of an Alaska Airlines gripe though."
Pros: "The flight left on time and arrived early. The crew was friendly and offered drinks on an hourly basis. The egg scramble breakfast was pretty tasty; surprisingly it was made with real ingredients not an ounce of foam egg insight."
Cons: "Nothing worth complaining about."
Cons: "I expect Alaska Air has made a tidy sum from passengers who have to rebook when they depart the gate early."
Pros: "Movie selection."
Cons: "Could have used more snacks."
Pros: "From reservations to the actual flight and crew of the airline was great. I enjoy flying Alaska and recommend flying with them."
Cons: "almost 5 hr delay, Really!"
Pros: "The price of my flight was pretty awesome I am very happy with Alaska airline. I wish the chairs were a tad bit more comfortable for 4 hour trips but the service made up for it."
Cons: "I wish the chairs were a tad bit more comfortable for 4 hour trips but the service made up for it."
Cons: "Nothing it was great. I rather enjoyed my trips and the airline had the facebook messager on there wifi for free. Made it 2000% better."
Cons: "Barely any free snacks, aside from water. Everything either needed to be paid for or was advertised in a way that eventually got annoying and overwhelming. I felt less like I was on an airplane and more at one of those promotion things where you have to sit in an uncomfortable chair for three hours listening to a guy in a suit talk about boats before you can get a free fast pass ticket to a ride at Disneyland."
Cons: "I was sent to the wrong city making my flight time more tiring and longer from Washington D.C. to Seattle to Portland to Honolulu. I was told I would get a $25.00 waiver and did not. Mean while the representative never asked me for id. On the return home I explained to the representative what had happened she kindly apologized for the rep not asking for my id and also saying she would give me a waiver that did not happen so the rep waived my baggage fee on my departure back. Unfortunately I ended up loosing my wallet during my layover because I was overwhelmed with going to a city that was never a part of my itinerary. On the way back to Washington D.C there was massive turbulence but the staff at Alaska airline did not make an announcement or serve any kind of drink for the first four hours. Finally the last hour and twenty minutes people finally came around. Overall I am turned off with the customer service I received,"
Pros: "Boarding was quick, we took off early as soon as everyone was settled, and arrived half an hour early. Arriving early? Unheard of! Seats were comfortable, my legs weren't cramped even around my bag under the seat, and i was able to read comfortably all the way home."
Pros: "Smooth flight and service --easy boarding and pleasant and professional flight crew. Alaska is a fabulous airline. New plane with extra legroom (free until January!)."
Cons: "Gross coffee --get some Philz !"
Pros: "Great service Enjoyed the spacious seating on sea to mke flight. Very helpful and understanding with our 40 year old disabled son."
I gate checked my carry on bag. Upon deboarding the luggage was on the top shelf of a cart since we didn't have a jet way. I asked the man standing by the cart if he could help me get it off. He told me that i could get it off myself. I'm 72 yrs old. A little help would of been appreciated.
Cons: "I think all was very good"
Pros: "Very punctual! We arrived on the exactly time as estimated."
Cons: "Very poor snack options"
Pros: "Most humorous crew I have had in a long time. Had regular beverage service, coffee service and a water service!"
Cons: "I can’t think of a thing."
Pros: "Kind staff, comfortable seats, movies, easy flight - pretty much everything was great!"
Cons: "Nothing- it went very smoothly."
Cons: "Employee was slow getting to the booth to check us in along with baggage;"
Pros: "Standard boarding The plane was on time"
Cons: "Better boarding process.Such as the one used by Southwest"
Pros: "Reliable Airline - on time - kept up to date on flight timing - Great crews. Good stuff."
Cons: "Good stuff."
Pros: "comfort plus really makes a difference"
Cons: "include at least 1 checked back with comfort plus or some kind of discount."
Pros: "Crew was great, comfortable and clean"
Cons: "One plane didn't have TV screens on the backs of the seats, which would have been nice for the 1 hr 45 min flight"
Cons: "Unacceptable delays"
Pros: "Boarding was easy, plane clean, snacks good."
Cons: "Small plane but that’s not really fixable"
Cons: "Waited in the runway and then taxied forever"
Pros: "Quick flight"
Pros: "Very short flight. Not much to say"
Cons: "Not much to say"
Pros: "On time boarding, quick, friendly staff, extremely helpful"
Cons: "Gate should be bigger to seat all passengers patiently waiting. Was a mess of people sitting all over the floor"
Pros: "Original flight delayed by more than 2 hours. Rescheduled and got to Bos with a layover"
Cons: "Delta rescheduled me automatically and I woudl not have found out if I did not call their re-booking center."
Pros: "Great overall flight, as expected in Delta’s first class."
Cons: "Boarding was a little confused. Crew was excellent as usual, but seemed to stop service in the last hour. Food was good, but they ran out of my preferred option. No screen entertainment, but access to entertainment was available via the WiFi."
Pros: "Clean plane with nice navigable entertainment."
Cons: "Crew was chatty with each other & joking with one another but almost rude about serving us. Ran out of sandwiches for purchase at lunch flight & simply threw snacks at us. Made “ exhausted” comment about getting a lime wedge for a margarita & then went to rear of plane to chat with other flight attendents. Worse, we booked with kayak, but actually the delta/ Aeromexico flight was booked with vayama. When one flight changed departure time, we no longer had our great pre-selected seats & couldn’t check in online. We had to work it out with delta & then aero Mexico t. After 30 min on the phone we got the last 3 bavk row seats near the toilets & cackling, aging flight attendants. No reclining or real food made for a lousy 3 1/2 hr lunch flight. No apologies, smiles of sympathy. Just snacks tossed our way"
Cons: "No offers of sandwiches on a 4 hour flight. Smooth flight - very good crew."
Cons: "App did not work for entertainment."
Pros: "That I had room to accommodate my at the time disability and the crew members amazing"
Cons: "No Tv at all."
Cons: "I never got to Cabo. It took 2 hours for Delta to de-ice the plane in Milwaukee. Because of the long delay we missed the flight to Cabo. We asked Delta to book us on another flight to get us to Cabo today, Delta reps said nothing was available. Delta gave us a discounted coupon for a hotel in Atlanta and rebooked us on a flight to Cabo tomorrow."
Pros: "The snack was nice."
Pros: "Everyone did try to be helpful but it seems that no one at Delta really knew anything that was going on today"
Cons: "The fact that I missed yet another connection because of a Delta issue. The difference is that this time there was not another connection for me to go to and I was told I would be provided a hotel in Atlanta which was not the case. I had to transfer to a flight 2 hrs away from my home only to still be on the floor of Atl airport because they are unable to appropriately de-ice planes."
Pros: "Friendly cabin crew"
Pros: "The flight was on time and very smooth flight .. felt like you was on a private jet"
Cons: "Smaller seats for bigger guys .. not fat but bigger person.. the crew was rough around there corners .. but in all very nice people.. they have to deal with jerks who think they are king or queen and don’t have to obey any rules .."
Pros: "The flight was good. It crashed zero times. I was pleased not to check my carry-on bags. They were attentive in calling for wheelchair assistance for me."
Cons: "Seats are consistently too small."
Pros: "Online app to watch movies made the trip fly by. Pun intended"
Pros: "Boarding was good, crew was friendly and we were on time."
Pros: "I LOVED the 2 seater plane, so comfortable traveling with a companion and not having the third person."
Cons: "Boarding. It seems that it would be smarter to board from the back forward. I didn't have any food so I rated that wrong. Maybe add an N/A to the survey."
Pros: "Nice plane, smooth flight, flight was on time in spite of the disaster in Houston."
Cons: "There was food listed in the book but it was never offered. On a 4 hour flight, this is too long! Wifi was broken...I bought a $20 pair of earbuds in the airport specifically to watch movies and was never able to use them."
Pros: "It was quick and on time relatively smooth flights with little turbulance."
Cons: "Economy seats are too small you literally can't move your elbow without hitting the person next to you. And there was no point at which we weren't all touching legs."
Cons: "Flight delayed which is understandable but with uncomfortable seat and water dripping from air conditioning made for a less than desiresble flight"
Pros: "The plane was not so new or good"
Cons: "The plane and the atention"
Pros: "Quick, efficient boarding. Good crew. Comfortable seats. On schedule."
Cons: "Board the back of the plane first"
Pros: "On board crew was helpful and polite considwring our circumstances."
Cons: "Our flight was delayed 3xs (non weather) they said we would miss our connection (I didn't think we would) THEY rebooked a later flight. Of course we landed in time for our original flight. They refused to let us back on our original flight. Put me in touch w/ the help desk who after talking in circles admitted it was their mistake but he had no authority to help. FINAlly & only because others missed their flight we were given the option to go. Crew misplaced our luggage and sent it on a flight we were never supposed to be on, and the bad experience with delays of hours on end continued coming home. (Mechanimal non weather) WE WILL NEVER FLY DELTA AGAIN!"
Pros: "Smooth ride. Delta got everything right from takeoff to landing."
Pros: "The crew, as always, were fantastic."
Cons: "Being delayed for hours because of bad weather 5 days ago is unfathomable. Delta needs to fix the IT scheduling issues causing the frequent delays."
Pros: "Ease in finding another connecting flight get to Miami when our connection was delayed."
Cons: "Time between connection should be 2+ hours"
The food was ice cold and poorly selected. Staff was pleasant as usual
No he salido de Miami no puedo dar ningún comentario.
Pros: "Flight crew very friendly"
Cons: "Can’t think of anything"
Cons: "Flight was delayed due to weather. That is understandable. However the crew was not helpful in sharing any information with customers about changes to connecting flights. Much time was wasted and I had to reschedule my flight. The staff members that booked my hotel and my new flight were short and brief and not very helpful or accommodating or informative. Overall I didn’t not feel like a welcomed guest and I do not feel enough compensation was offered for such an inconvenience. Not being able to have my bag overnight was a hassle. I had no clean clothes and had to throw out my contacts because I had no solution. I also couldn’t use the meal voucher they gave me because everywhere in the airport was closed by that time. No stipend was given for toiletries or food delivery. Very unimpressed."
Cons: "Some of the Crew members were not covering their nose with their face masks"
Pros: "It was difficult to find something to like."
Cons: "Everything could have been better. The terminal out of Charlotte looked like a bus terminal, unacceptable for AA since it is one of their hubs. I understand it was a busy holiday weekend, but the airline should have been better prepared for our arrival. While the pilot did an excellent job in getting us in NY on time after airport delays on departure, AA must have not had enough staff working when we arrived. Customers waited over 30 minutes for bags to arrive, which arrived at a different belt than what had been originally scheduled. There were no AA staff in sight when we arrived in NY either. I will do my best not to fly AA again."
Pros: "Once we took off the flight was quick and smooth"
Cons: "Our flight was delayed from 11:55 am take off to a 1:30 pm take off."
Pros: "Lots of space"
Cons: "Better movie selections They lost one of our bags :("
Cons: "The cabin was hot for the whole flight"
Cons: "Damaged one baggage, and delayed arrival of other baggage for 2 days that forced me to cancel a following trip."
Pros: "Friend service"
Cons: "Food, seat comfort."
Cons: "We sat in boarding in about 90-100 degree heat for over an hour. Everyone is drenched in sweat and should have never boarded."
Pros: "Boarding was fairly quick and on time. Transfer in Phoenix was no problem. Luggage arrived OK."
Cons: "Seating is too small and too close to next rows. Unhappy with having to pay for seat assignments and checked bag while watching gate agents refuse to enforce overhead bag size limits."
Cons: "Small plane, forced to valet checkin carry on luggage, no drinks or snacks :/"
Pros: "Plane was comfortable"
Cons: "I was in row 11 had to put my bag at row 28"
Pros: "After the initial delay, the female desk agent got us on another connecting flight without a problem. Second flights attendant was also great."
Cons: "They boarded the plane, only to tell us they had to de-ice, which is understandable. However, after waiting 20 min for the de-icing that never came, they made us get back off the plane because of mechanical issues. The captain/pilot was rude to the woman working the desk over the radio, to the point where she had to leave the desk and go speak to him in person (she knew we could hear everything.) That conversation is also how the whole line of people was informed that then knew about this mechanical issue since the night before, and chose not to fix it before boarding all of us. After getting to Philadelphia later than expected, we were forced to pay for hotel food that was horrible and overpriced. Only to then have our plane be delayed AGAIN because of mechanical issues, again the pilot not giving much information to the attendant she was faced by a room of 40 angry people and had no answers. The departure time slowly crawled out longer, and the only reason I knew was because of having the American app. Information/communication on all ends was poor. I usually fly Allegiant, which is notoriously “cheap,” and I’ve never had an experience like this. Happy my boyfriend has flown with American before and knew to give us an extra day so we didn’t miss the wedding we paid $800 in airline tickets to attend. Just disappointed."
Pros: "The TVs and free movies!"
Pros: "One of the few non-stop flights between Seattle and Philadelphia. Timing is perfect if you can sleep on a red-eye flight. Fairly empty flight. enough empty seats to move and stretch out."
Cons: "No entertainment center built-in to the seats. On board WiFi can be used to access movies and other entertainment on the your own device but make sure your battery is charged and you have an external battery also since the seats don't have power. I tried to sleep but it is not easy for me to fall sleep when the seat back reclines only 3 inches so I didn't have luck taking a nap. Conclusion: I am not taking this flight any more. I will go back to taking will switch back to flying Delta even though there are no direct flights."
Pros: "the crew was very friendlily and the flight was great and confortable."
Pros: "Newer plane. Ceiling light. Pilot’s skills!"
Pros: "Routine flight. No problems noted."
Cons: "No major complaints."
Pros: "Great crew, comfortable flight."
Pros: "the gate attendant was very nice as my husband was stuck in security line (I have Pre check) He barely made it, but the guy never made me feel uncomfortable or rushed. He was kind, calm and reassuring."
Cons: "Our flight attendant seemed to have a chip on her shoulder from the moment we stepped on the flight. I had a broken foot and it was difficult for me to fit my boot and personal item under the seat. Rather than assisting me, she barked commands and quickly walked away as I attempted to address the situation. - poor attitude - failed to ask if I wanted a biscuit but simply slapped one down on my tray table (I HAVE CELIAC DISEASE) - American really needs to catch up with the other airlines and offer a GF option to those of us who have immune disorders. - no WiFi"
Pros: "No major delays. Boarding and exiting was smooth. Got assigned a window seat near front"
Cons: "Small delay of 25 minutes"
Pros: "The crew was friendly"
Cons: "The staff wouldn't except my registration for my support animal!!"
Pros: "The complementary beverage was a welcomed surprise!"
Pros: "Just a normal flight in a cramped airplane"
Cons: "Just a normal flight in a cramped airplane, BUT almost 4 hours late, entailing a hotel stay."
Pros: "The crew was lovely. Really nice, and did a wonderful job with the cart service."
Cons: "We ended up being deleyed about 30 minutes, in damp weather. It's not like it was snowing. Not sure why it took so long. B/c of baggage charges now everyone brings a carry on. This seems to slow the process of boarding as know passengers are asked multiple times to check baggage (for free, which is the one nice thing) before boarding b/c the overheads will be too full. Group 6 which I was in seemed like it was just the rest of the plane. Super busy, took me forever to get to my seat all the way in the back. Why don't airlines reverse board? People sitting in the back should board first. I feel like this would save so much time."
Pros: "The crew was very friendly and accommodating. The food as usual just snack type food for purchase as expected. The entertainment system malfunctioned and we could not watch the movie they offered. However one flight attendant was very nice and gave my kids special cookies. Nice touch!"
Pros: "Nothing to like. If I could give them 0 stars I would"
Cons: "Tight connection from our previous flight yet the counter folks were rude and rushed us. My daughter is obviously 7 months pregnant. Because our connecting flight left milwaukee over an hour late, we had no time to even grab a sandwich, no problem we will buy food on the plane. Wrong! The food is was gone so quickly that by the time they got to us, they were out of everything. Oh did I mention we also had 3 children ages 2, 7, and 9. Oh yes and the entertainment? Small screens mounted on the ceiling of the plane. How about updating your equipment?? Plane was old. No USB to charge your phone and stream from their App. Terrible. We own a 2nd home in Maui and travel there twice per year. Looking at other options."
Cons: "I really did not like that I was unaware why I could not check in on my phone and then I get to the airport and the Alaska desk is closed. My phone just says the plane is sky west, me and the other workers at the airport had no idea what this meant. Very frustrating experience trying to check in, finally walker talkie a guy that new it was American. Frustrating I thought I would miss my flight, why not clearly state it's not an Alaska flight."
Cons: "The tsa in chicago was very unorganized. The tsa workers were extremely rude."
Cons: "delay, then no sandwiches available for purchase onboard during a 3-hr evening flight"
Cons: "Rude staff, they changed our flight 2 times and did not offer a drink or food"
Pros: "Captain did his best to make up time"
Cons: "Flight was initially delayed an hour, then bumped to 30 minutes late."
Pros: "I like that on American you still get a complimentary cup of coffee, a bag of pretzels, and a normal sized seat. I'm OK paying for that after trying some of the budget airlines!"
Cons: "Wish they had a gluten free snack, still that's really not a big deal at all!"
Pros: "Liked the little compartment above the tray for electronic devices and the outlet below helped keep my grandsons tablet charged for the flight! Liked the headrest - had flaps that folded out for support if you needed a nap."
Cons: "Will never fly American again"
Pros: "Nice new seats"
Cons: "Crew came by once with drinks, never came back through with food/snacks. Never came through with water, as they usually do later in this flight. They spent most of the time chatting in the galley."
Pros: "Movies and on time departure and arrival"
Cons: "Crazy uncontrolled child in row across from us."
Pros: "The crew was very apologetic"
Cons: "The fact that we were an hour and 45 minutes late leaving. I know they say weather was the cause and not their control, but every time...yes, every time I fly American there's a delay. Every time I've flown United I arrive early."
Pros: "Fast boarding and left gate on time on a holiday"
Cons: "Felt cramped in like cattle"
Cons: "Delays and no communication on transfer options"
Pros: "Great Workers, and Super nice staff."
Pros: "Taking off and landing."
Cons: "Boarding was slow. Seating was cramped."
Pros: "Crew was friendly and hospitable."
Cons: "I didn't like how small the seat was on this flight. I'm used to flying JetBlue and getting extra comfort. Also, my television wasn't working properly. I would start a show and then it would play for a couple minutes then the screen would go out, but the sound still on. This happened with every show I tried. Overall I was disappointed in the new American plane even for just a short flight. I can't imagine flying that for a long distance."
Cons: "Turbulence was horrible That there is no internet"
Cons: "The lady at baggage check-in was rude and persistent on not letting me board due to a slight fold in my passport. Other coworkers did not agree, and allowed me to proceed. She also spent 20 minutes in back searching for information while I waited and the line filled up. My luggage was also lost (the last to handle the luggage was this lady) and I needed to retrieve it 3 hours after my flight arrived."
Pros: "crew was good"
Cons: "very little room and my flight from charlete NC to augusta GA was a slob next to me (didn't even fit in the seat) Row 4, was chewing tobacco and spitting in a bottle. It was extremely disgusting, I wanted to vomit the whole flight"
Pros: "Great service from everyone."
Cons: "We barely made our flight. Upon boarding (first class) I was searching for a place to Stowe my bag and offered no assistance. Prior to the doors shutting, a flight attendant boarded our plane to catch a ride to Pittsburgh and the attendant for our flight immediately greeted them, rearranged an overhead compartment for them and stowed their bag. This while I was struggling still to cram mine under a seat"
Pros: "Very pleasant crew and accommodating"
Cons: "The cabin was so hot it was miserable!"
Pros: "The airplane"
Cons: "The departure was delayed because of weather in Houston. If the Houston flight to SJC would have waited than we could have avoided other delays"
Cons: "Crew was really inattentive and service was poor to say the least. Very disappointing business class experience."
Pros: "Even though we boarded late, things moved along and we got out just a few minutes late."
Cons: "We boarded late because they told us they were cleaning the plane from the previous flight, but when we finally got on, the floor under my seat was still dirty, so I don’t know what they were doing...."
Pros: "Comfortable and efficient"
Cons: "No vegan food options left"
Cons: "Small seats but part of traveling.."
Cons: "Unprofessional rude United staff"
Pros: "Improved and smooth kiosk at check in, especially for basic economy ticket holder like me who is not allowed to do early online check in. Smooth and speedy security check point, and clear signs for me to find the terminal. Good amount Of reataurants and snack stores. Onboard wifi is great, especially I can use my points to purchase wifi."
Cons: "The check in kiosks during rush hours - there should be more staff on standby to help and coordinate the use of kiosks, like checkout line during the busy holiday retail store. This will speed up the check in and"
Cons: "The flight was delayed for 2 hours... One of my bags was on another plane had to find the bag at 1:00 am ... No Fun"
Pros: "The plane had a nose problem so we had to wait for maintenance when we are a seated. Only took about 15 minutes for the okay and paperwork. That was amazing."
Cons: "Passengers bringing their luggage on the plane when I had to pay $25.00 to check my bag. That is backwards. It also slows down on and off time."
Cons: "Lufthansa canceled the flights and blamed united airlines. The united airlines would not help and finally ended up having to stay in Frankfurt and now have to leave for Lisbon tomorrow and then onwards."
Cons: "Attendant was not friendly"
Pros: "Comfortable seat, nice crew."
Cons: "Personal entertainment did not work. Most first and business class airlines have a screen to see the movies."
Pros: "Everything !!"
Cons: "Not applicable ........................................... ..............."
Pros: "Notices of changes before anyone else got them like gate changes."
Cons: "Running through Ohare to catch my connection"
Pros: "Exceptional service by the flight attendants."
Pros: "On time and nice attendants"
Cons: "No snacks!"
Cons: "Being stuck in plane on tarmac was horrifying. Knowing I was going to miss my connection and that I couldn't do anything was awful. May never use United Airlines again."
Cons: "12 hours delayed because they didn't start the safety check until just before departure despite the fact that the plane had been on the ground for 2 hours. We missed curfew and had to fly out the next day. The seats were TINY and uncomfortable. Despite an almost empty flight, we weren't allowed to move to more spacious seats."
Pros: "Captain... smooth landing"
Cons: "Gate attendants were crabby and not very helpful."
Pros: "On time from Checking In and Departure"
Pros: "Staff and easy boarding"
Cons: "Just give free wi fi already"
Pros: "The flight attendant was willing to give me 2 bags of pretzels for the two hour delay...that was nice"
Cons: "The two hour delay caused by overloading the plane with cargo and not fixing the sink in one of the coach restrooms caused dozens to miss their flights and my 9 dollar train ride home turned into a 65 dollar cab fare."
Pros: "The crew was helpful! Boarding went well."
Cons: "The fact that my husband was seated 18 rows behind us."
Pros: "Flight crew and ground crew are very professional."
Cons: "No complaints."
Pros: "Standard 2 hour flight. Efficient with no frills."
Cons: "Standard 2 hour flight. Efficient with no frills."
Cons: "Both flights were delayed /"
Pros: "The crew"
Cons: "The fact that I was stuck in airport for one hour overtime and also that I was on the plane for 2 hours not moving."
Cons: "We sat on the tarmack for three hours and when finally got to springfield, my luggage was not there."
Pros: "This flight was On Time.."
Pros: "Seat to myself"
Cons: "Lil bumpy but there were a lot of clouds"
Cons: "Flight was canceled"
Cons: "We couldn't board because flight member was late showing up. In fact never did show. This was flight from SF to PS."
Cons: "Seats were uncomfortable, no TVS & food was horrible"
Pros: "Efficient service"
Cons: "It was the tiniest, most uncomfortable plane I have ever been on. The inflight entertainment was horrible, everything needed their app, which you can only download with internet and there is no notification about this prior to take off. Seat was horrible, tiny, I was in pain after the flight...never again"
Pros: "Crew was great and quiet flight"
Cons: "No wifi or video system on plane"
Cons: "Flight cancelled due to weather at ohare despite the fact that many other flights were still going. First delayed, sat around for hours, then cancelled almost 3 hours post scheduled departure time. No hotel voucher provided. Rebooked, but not done correctly so when I tried to check in, it was discovered that I didn't actually have a rebooking, requiring additional calls and second rebooking."
Pros: "Nothing t"
Cons: "I don't like the fact that we sat on the plane for over 2hours!"
Pros: "The crew was great."
Cons: "A bit less leg room."
Cons: "The airline should be abolished with all its crew members and employees"
Pros: "The Mexican service always is so kind, excellent pilot, the trip was so windy, and I felt secure. You were beyond my expectations, we arrived a half hour before, thank you so much."
Pros: "The flight was 15 minutes late arriving in Springfield, and we then were forced to sit on the tarmack for an additional 10-15 minutes because the arrival gates were over were occupied by two, TWO, idle aircraft. The pilot announced that "no ground crew was available to prepare a gate" for us."
Cons: "See comments."