The flight staff were polite, seats were comfortable, and we reached our destinations on time. This was my first time traveling first class since the pandemic. The difference in service was dramatic and made me seriously regret having paid three times more for a first class ticket. Specifically No Sky Cap lounge - One of the main reasons I traveled first class was to use the Sky Cap lounge since we were going to have to wait for our flight for several hours at PDX. PDX Sky Cap would not allow us to enter as first class passengers. The receptionist said we needed to have their American Express Card. Further the Las Vegas Sky Cap lounge is permanently closed. Food - Our first flight was early in the morning, so I thought no need to grab breakfast in the airport, I'm traveling first class. The only food we were served or offered between LAS and PDX was Biscoff cookies. Our return trip was the same. Seems the days of being served a hot meal in first class are long gone.
Cons: "Just water and coffee. Needed some variety."
Pros: "Crew was great, very generous with snacks and beverages, and prior to boarding we were able to switch flights and seats without problem. All the Delta agents were extremely helpful, and had great customer service!"
Pros: "The agent at the bag drop was very helpful. We had two reservations and she took the extra step to call someone and helped check our luggage all the way to destination. Thanks for the wonderful service. Flight attendants were all smiling and very friendly. A very special treat that we got two snacks each which were very much appreciated as it was an early morning flight and we didn't get a chance to get breakfasts."
Pros: "Crew is always friendly"
Cons: "Aircraft broke, had to route me to an additional three stops just to get me home and through the night. Also, still unsure of where my checked baggage is."
Pros: "New plane, friendly crew."
Cons: "Departure time"
Cons: "Better choice of snacks"
Pros: "Crew and service were outstanding"
Cons: "Good taste perhaps...?"
Pros: "Clean aircraft, efficient and friendly crew. On time performance"
Pros: "The crew was polite and welcoming."
Pros: "Good snacks, comfortable flight."
Cons: "After my flight was delayed for over 3 hrs - the counter clerk was rude and unhelpful. She felt it was appropriate for her to flick the customer service phone number in front of my teenage daughters. I would say avoid Delta!"
Pros: "Inflight entertainment was great. Movies, games, moving map. Best I’ve ever seen in main cabin for free."
Cons: "The seating was too cramped. It’s extremely uncomfortable. Seems tighter both on knees and elbows."
Pros: "Pilot was super nice and informative when the flight was delayed."
Pros: "Seats were comfortable but crowded. Was nice to have the built in screen for entertainment."
Cons: "Did not like being bumped to a flight with a five hour layover in SLC. Travel day was already very long. We booked the flight originally based on the shorter layover of an hour and a half. Seemed very inconsiderate."
Cons: "The flight was delayed for hours due to a mechanical issue. I had to take a much later flight and arrived at my final destination after midnight."
Cons: "Way crowded even in comfort plus Flight very late leaving Missoula Got to SLC just as flight was boarding for LA"
Cons: "Plane left without me because they don’t know how to put gas in the plane in Jackson"
Cons: "Delta delayed the flight from LAX to SLC, which subsequently made me miss the connecting flight from SLC to ORD. Completely unacceptable"
Cons: "Flight was delayed, for unkown reasons."
Pros: "Had a great experience with Delta all around. Seating and crew were lovely, in flight entertainment was great. Overall, very pleasant experience and flight was on time."
Pros: "Excellent flight crew, flight had decent leg room. Loved the inflight entertainment. Clean plane, boarding was easy."
Pros: "Newer plane. Friendly crew. Landed safely and on time."
Pros: "The crew, the food, the amount of beverages served"
Cons: "Leg room"
Cons: "There was nothing I didn’t like."
Pros: "The chargers worked in neither airplane."
Cons: "The chargers worked in neither airplane."
Cons: "Rapid City, I could check my BAG through to PDX."
Pros: "Delta....ticket counter...gate agents....flight attendants....pilots...amazing customer service with a smile! Very attentive and everyone thanked me ( and other passengers as well for flying with Delta."
Cons: "Nothing negative to say!"
Pros: "Short flight"
Cons: "In SLC they boarded by row numbers and not zones. Weird..."
Pros: "The crew members were very friendly"
Cons: "Coach seats still a little too small. Always bump the person next to me"
Pros: "Loved the roomy seats and the upgrade wasn't terribly expensive"
Pros: "The crew"
Cons: "The delay"
Cons: "They wouldn't deal with any flight changes."
Pros: "Great people and crew early arrival nice passengers"
Cons: "Poor Delta DEN counter agent experience. Name on ticket didnt match Delta profile name nor TSA [rofile name. Delta counter agent would do nothing, except blame TSA. Would not check ticket name vs profile name. Happened two consecutive flights. Flight tomorrow morning has no TSA Pre clearance on boarding pass. This will be three consecutive flights. Also seated me next to a person who needed 2 seats to himself. Please never seat me next to a passenger who cannot fit in their own seat. I am switching to SWA."
Pros: "How they take off and land"
Cons: "The price versus other companies"
Cons: "Delta airlines has very poor costumer service. THE WORST I HAVE EXPERIENCED. I wasn't the only one feeling this way, I witness a couple people fighting on the phone like me. When my 1st flight was delayed I asked to be rebooked then and the delta employee insisted that I would make my connection. I didn't make it. This is not all. I could have gotten to a near city several hours after but on the same day, but the mediocrecy of this employes did not allow me to get there until the next day at 7 am. Happy new year to me. This two women (or one of them) on the phone, lied to me. There was an option to get me here and one of them failed to do their job right AND LIED TO MY FACE ON THE PHONE. Just unacceptable. I will sue them, I had an under age waiting for me in Cancun and a pet with me!. With no food or access to do its necessities. AND THERE WAS AN OPTION THAT "they missed" on porpuse."
Pros: "Could be among the best landings ever. I felt nothing as we touched down in Salt Lake!!!"
Pros: "Short, straight-forward flight."
Pros: "Flight was on time"
Cons: "Wifi wasn't working for a while and it was a plane without screens"
Pros: "Pilot flew flawless crew kind and helpful it was a full flight and impressed helpful passengers to get on board was."
Cons: "Disappointed airplane not equipped with free movies. I bought ear buds on return flight for that purpose"
Pros: "On time. Good customer service. Easy route, no hassles."
Pros: "The interior of this Boing 757-200 was New with a great entertainment system in the seat backs in economy, and the crew was free endlessly and attentive."
Cons: "The APU was inoperative, so the flight departure was delayed 40 minutes awaiting a ground start unit to get the engines going. It took,me some time to convince my fellow passengers that the loss of the APU was not a safety-of-flight issue. Also, a humongous passenger waddled down to our row and wedged herself into the window seat just before the doors closed. She immediately wanted to raise the seat divider, claiming that it was uncomfortable. The middle seat passenger insisted that she wanted to have it down, correctly pointing out that she had paid for a whole space. Despite the seat divider, the obese person's body oozed over and below into the middle seat during the flight, cramming the middle passenger. These folks Need to buy a second seat..."
Cons: "We were delayed one hour leaving Salt Lake due to mechanical failure. Otherwise, everything was great"
Pros: "Met my cousins from Portland in SLC and killed layover time"
Cons: "Delayed 3 hrs missed connecting flight waited 3 hrs for next one"
Pros: "Delta crew are always attentive."
Cons: "Snack quantity and choices."
Very little crew service or friendliness.
No drinks service because the flight was so short, and there was no wifi either.
The food was ice cold and poorly selected. Staff was pleasant as usual
Cons: "Some of the Crew members were not covering their nose with their face masks"
Pros: "The staff was friendly, the available entertainment was good, and the seats were reasonably comfortable."
Cons: "Our final connecting flight was late because the plane and the crew had not yet arrived at our airport before we were supposed to start boarding. The airline did not announce this until we were scheduled to start boarding. We had to go to a different gate and wait nearly two more hours for our flight to depart."
Pros: "Ease of boarding."
Cons: "Flight got in late and I was unable to make my connecting flight."
Cons: "American Airlines lost our luggage and both flights were late, wife her cell phone and credit cards due to running in airport to catch our flight to Lisbon. Not impressed."
Cons: "The cabin was hot for the whole flight"
Cons: "We sat in boarding in about 90-100 degree heat for over an hour. Everyone is drenched in sweat and should have never boarded."
Pros: "Boarding was fairly quick and on time. Transfer in Phoenix was no problem. Luggage arrived OK."
Cons: "Seating is too small and too close to next rows. Unhappy with having to pay for seat assignments and checked bag while watching gate agents refuse to enforce overhead bag size limits."
Pros: "That I finally reached my destination."
Cons: "I & all passengers would have received accurate, timely information related to the 4 hour delay"
Pros: "The crew was amazing! And the seat was comfortable."
Cons: "The over weight passenegers need to keep their arms and elbows, within their seat space. And not been inconsiderate and turn a light on at night, while they are sleeping and the other person next to them, is not, because of it!!"
Cons: "Small plane, forced to valet checkin carry on luggage, no drinks or snacks :/"
Pros: "After the initial delay, the female desk agent got us on another connecting flight without a problem. Second flights attendant was also great."
Cons: "They boarded the plane, only to tell us they had to de-ice, which is understandable. However, after waiting 20 min for the de-icing that never came, they made us get back off the plane because of mechanical issues. The captain/pilot was rude to the woman working the desk over the radio, to the point where she had to leave the desk and go speak to him in person (she knew we could hear everything.) That conversation is also how the whole line of people was informed that then knew about this mechanical issue since the night before, and chose not to fix it before boarding all of us. After getting to Philadelphia later than expected, we were forced to pay for hotel food that was horrible and overpriced. Only to then have our plane be delayed AGAIN because of mechanical issues, again the pilot not giving much information to the attendant she was faced by a room of 40 angry people and had no answers. The departure time slowly crawled out longer, and the only reason I knew was because of having the American app. Information/communication on all ends was poor. I usually fly Allegiant, which is notoriously “cheap,” and I’ve never had an experience like this. Happy my boyfriend has flown with American before and knew to give us an extra day so we didn’t miss the wedding we paid $800 in airline tickets to attend. Just disappointed."
Pros: "I didn’t like anything. I was stressed the whole time because my flight was late in Abilene and was going to cause me to miss my flight in Dallas to Portland possibly and I had to run through Dallas to make it on time."
Pros: "Routine flight. No problems noted."
Cons: "No major complaints."
Pros: "the gate attendant was very nice as my husband was stuck in security line (I have Pre check) He barely made it, but the guy never made me feel uncomfortable or rushed. He was kind, calm and reassuring."
Cons: "Our flight attendant seemed to have a chip on her shoulder from the moment we stepped on the flight. I had a broken foot and it was difficult for me to fit my boot and personal item under the seat. Rather than assisting me, she barked commands and quickly walked away as I attempted to address the situation. - poor attitude - failed to ask if I wanted a biscuit but simply slapped one down on my tray table (I HAVE CELIAC DISEASE) - American really needs to catch up with the other airlines and offer a GF option to those of us who have immune disorders. - no WiFi"
Pros: "The crew was friendly"
Cons: "The staff wouldn't except my registration for my support animal!!"
Pros: "The complementary beverage was a welcomed surprise!"
Pros: "The crew was lovely. Really nice, and did a wonderful job with the cart service."
Cons: "We ended up being deleyed about 30 minutes, in damp weather. It's not like it was snowing. Not sure why it took so long. B/c of baggage charges now everyone brings a carry on. This seems to slow the process of boarding as know passengers are asked multiple times to check baggage (for free, which is the one nice thing) before boarding b/c the overheads will be too full. Group 6 which I was in seemed like it was just the rest of the plane. Super busy, took me forever to get to my seat all the way in the back. Why don't airlines reverse board? People sitting in the back should board first. I feel like this would save so much time."
Pros: "We were up and down and I’m happy there was a direct flight to St George from Phoenix. But the price was higher than going to Salt Lake ."
Cons: "Plane was very old and we had to walk a loooong way to board."
Pros: "Nothing to like. If I could give them 0 stars I would"
Cons: "Tight connection from our previous flight yet the counter folks were rude and rushed us. My daughter is obviously 7 months pregnant. Because our connecting flight left milwaukee over an hour late, we had no time to even grab a sandwich, no problem we will buy food on the plane. Wrong! The food is was gone so quickly that by the time they got to us, they were out of everything. Oh did I mention we also had 3 children ages 2, 7, and 9. Oh yes and the entertainment? Small screens mounted on the ceiling of the plane. How about updating your equipment?? Plane was old. No USB to charge your phone and stream from their App. Terrible. We own a 2nd home in Maui and travel there twice per year. Looking at other options."
Pros: "No complaints. A smooth flight. Met my expectations. Would fly American again."
Cons: "I really did not like that I was unaware why I could not check in on my phone and then I get to the airport and the Alaska desk is closed. My phone just says the plane is sky west, me and the other workers at the airport had no idea what this meant. Very frustrating experience trying to check in, finally walker talkie a guy that new it was American. Frustrating I thought I would miss my flight, why not clearly state it's not an Alaska flight."
Pros: "Efficient boarding, smooth flying, arrived on time"
Cons: "Inflight entertainment could have been more user friendly"
Cons: "The tsa in chicago was very unorganized. The tsa workers were extremely rude."
Cons: "delay, then no sandwiches available for purchase onboard during a 3-hr evening flight"
Cons: "Rude staff, they changed our flight 2 times and did not offer a drink or food"
Pros: "The Space And Comfort Of The Plane Was Very Pleasant."
Cons: "The Snacks Could Be Better And They Could Have A Better Entertainment."
Pros: "Captain did his best to make up time"
Cons: "Flight was initially delayed an hour, then bumped to 30 minutes late."
Pros: "I like that on American you still get a complimentary cup of coffee, a bag of pretzels, and a normal sized seat. I'm OK paying for that after trying some of the budget airlines!"
Cons: "Wish they had a gluten free snack, still that's really not a big deal at all!"
Pros: "Liked the little compartment above the tray for electronic devices and the outlet below helped keep my grandsons tablet charged for the flight! Liked the headrest - had flaps that folded out for support if you needed a nap."
Cons: "Will never fly American again"
Cons: "I was trying to check two bags, and I get three free bags. My one bag was my wife's bike in a case and it as 60 pounds and the other was a suitcase that was only 20. They made us take stuff out of the bike case and move it to the suitcase to get it below 50 pounds. Ridiculously nitpicky. It's the same overall weight..."
Pros: "Nice new seats"
Cons: "Crew came by once with drinks, never came back through with food/snacks. Never came through with water, as they usually do later in this flight. They spent most of the time chatting in the galley."
Pros: "Movies and on time departure and arrival"
Cons: "Crazy uncontrolled child in row across from us."
Pros: "Except for comments under what I didn't like. AA experience was O.K."
Cons: "The restrooms needed cleaned better. Big airplane lots of people, needs cleaned before, during, and after. Had to pay for the Wi-Fi, that I used for 30 min, basically for E-Mail."
Pros: "The crew was very apologetic"
Cons: "The fact that we were an hour and 45 minutes late leaving. I know they say weather was the cause and not their control, but every time...yes, every time I fly American there's a delay. Every time I've flown United I arrive early."
Pros: "- approachable staff - plane was insulated enough where I wasn't too cold - ample food options on flight"
Cons: "- plane was older and less comfortable - limited film selection - films only played at certain times so you had to wait in queue until the next showing started"
Pros: "I was happy that my bag arrived on the same flight."
Cons: "Paying for first checked luggage, 30 min. delay leaving PHX, small seats in coach"
Cons: "Delays and no communication on transfer options"
Pros: "Great Workers, and Super nice staff."
Pros: "Taking off and landing."
Cons: "Boarding was slow. Seating was cramped."
Pros: "I missed my previous flight, and even before that my day was going pretty bad. I was quickly routed to the desk to get a replacement ticket, and even though the flight was oversold, they had me wait around until the plane was ready to take off. A couple minutes after they shut the door of the boarding bridge, I was called and told to follow one of them. It turns out a couple of people were headed to the right city in the wrong country."
Cons: "Turbulence was horrible That there is no internet"
Cons: "The flight needed to be changed because of technical issues. We arrived much later."
Pros: "Efficient flight. Male flight attendants were welcoming and warm."
Cons: "My entertainment video was not working. Plane was nice and roomy."
Cons: "The lady at baggage check-in was rude and persistent on not letting me board due to a slight fold in my passport. Other coworkers did not agree, and allowed me to proceed. She also spent 20 minutes in back searching for information while I waited and the line filled up. My luggage was also lost (the last to handle the luggage was this lady) and I needed to retrieve it 3 hours after my flight arrived."
Pros: "The flight attendants were not only exceedingly courteous, but they also knew how to put their guests in a good mood. They had fun with their job, which put me in a much better mood than I would have otherwise been in. Also, flight was efficient."
Cons: "Not much to dislike, good all around. We left the runway a bit late, but I'm guessing that wasn't anything the crew could control."
Pros: "The crew was helpful accommodating, the flight was smooth and it was just a very pleasant experience overall"
Cons: "Seats are REALLY small"
Pros: "Boarded on time in challenging weather in Chicago. Got to Orlando on a day we could well have had problems getting a plane with the weather."
Cons: "The seat was the usual uncomfortable coach seat."
Pros: "efficient, punctual"
Pros: "Nothing...I missed this flight due to negligence, miscommunication, and incompetence by the front desk agents."
Cons: "proverbially poor United service, this time compounded by weather-related flight delay. when gate agents are nowhere to be found and all the information one gets is terse departure update via the app, one knows that flight should have booked on a different airline."
Pros: "We landed 45 minutes early!"
Cons: "The fight was fine. however on the flight to Houston they loaded one of my suitcases onto another flight. It arrived to late for me to get it before the ship left. Their customer service is horrible!!! They continually lied about where my luggage was. Never again!!!!!"
Pros: "The ease of boarding."
Cons: "The air conditioner went out and it was quite warm."
Cons: "I never got there."
Pros: "On time."
Cons: "Flight attendants were dis-engaged. No smiles. Not pleasant. RUDE to those wairing for bathroom. Not polite nor particularly helpful. Could not understand pilot at all. No one could dicipher his message. NO emtertainment without extra cost... on 4 1/2 hour flight!! Shame on you United! BOOO. Hardly anyone paid for entertainment. Very boring and hard flight. Will give another airline my $500 next time. Everyone who buys a cross-country ticket should get free entertainment. NO food except one cookie on 4 1/2 hour flight. Are you kidding?? I was starving! A small snack-meal was expected for the high cost we pay for ticket. BOO UNITED. UNTIL UNITED PUTS CUSTOMER SERVICE AND COMFORT FIRST... I and my family will be flying another airline. Very very disappointed."
Pros: "United and American Airlines are subpar at best. I had a poor experience with rude staff and the seats were VERY uncomfortable."
Cons: "United and American Airlines are subpar at best. I had a poor experience with rude staff and the seats were VERY uncomfortable. Definitely not worth the cost. Especially cause EVERY little thing costs way more. They don’t even offer free carryons. Lame."
Pros: "The small plane, all seats were good seats"
Cons: "The guy that was farting on the plane"
Pros: "That they put my luggage on the wrong flight but at least they got it to me quickly when I got home"
Cons: "That I put my luggage on the wrong flight"
Pros: "The actual crew on the flight was lovely and apologetic, did everything they could to help us despite the delays. At least that's something."
Cons: "Delayed for over an hour but not notified of the length of the delay in a fashion which would allow me to drive the 2 hours to Chicago in order to make my connection. Repeatedly told the connecting flight was the last one out of the entire airport to my final destination. Heard other travelers discussing that they had been rebooked onto an alternate airline and then found a later flight on Kayak, walked up to podium and asked to be rebooked on that specific flight, which they grudgingly did. Of note, I was repeatedly reassured that they were "sure" I would make my connection without a problem and to stop worrying so much. My flight left out of Madison 2 minutes after my connection departed Chicago. I usually fly a different airline, whose flights out of Madison were all on time that day, and will do so in the future despite more expensive ticket. The actual crew on the flight was lovely and apologetic, did everything they could to help us despite the delays. At least that's something."
Pros: "Service was outstanding"
Cons: "no food, no entertainment, tiny squished seats"
Cons: "Flight was late, at the end they told people to hurry up so they can be on their way with the next destination"
Pros: "I arrived safely at my destination."
Cons: "We were delayed leaving IAD. We sat on the tarmac for 20 - 25 minutes waiting for a gate at SLC. The flight attendant neglected to look my way when picking up discarded trash, (I raised it up when she passed me - she was looking the other way and raced up the aisle), so I sat with my trash during the final 30 minutes of flight (and additional 20-25 minutes waiting for gate)"
Pros: "Everything was fine."
Cons: "Everything was fine."
Cons: "Delays. Miscommunication."
Cons: "I never made it to Newark"
Pros: "Pretty good crew but much less communication regarding flight and connection times."
Cons: "I wish the pilot would have told us what we were flying over!"
Pros: "Cute nice attendant."
Cons: "Pretty sad their old planes are way more comfortable than their new ones. Overall flights to get home were much better than flights out of town. Overall though, hoping to never fly United again."
Cons: "Seat room was terrible, ridiculous."
Pros: "The crews are nice"
Cons: "The plane was shaking that made me sick"
Cons: "I think a whole can of soda is the least that should be provided for any flight."
Pros: "The gate person was rude gave me a boarding pass to somewhere else under someone else's name and then told me she couldn't help me."
Pros: "I took 4 different flights and all the crews seemed to all be moody."
Cons: "I had problems my flight"
Pros: "They were always very attentive to let you know about gate changes or seat changes. Which to me personally is very important. I have had very bad experiences with other airlines in the past because they did not communicate properly their gate change and I missed my flight and missed events I was flying for. Excellent job to United for communicating gate changes very well! They did not break any of my luggage and the seats were fairly comfortable. The employees were also very attentive and willing to answer any questions."
Cons: "It was a bit confusing gate wise. I did have to ask an employee what was going on but they cleared up the confusion pretty quick. I flew on a jet verses a regular plane, and it was very loud. I had my movie turned up all the way with headphones and I still could barely hear it. It wasn't the fact that I couldn't hear my movie but in general it just hurt my ears. I was sitting towards the back of the jet though so I'm assuming if I was closer to the front it wouldn't have been as bad? Overall it was still a great experience"
Pros: "Extra leg room, larger plane"
Pros: "On time..nice staff"
Cons: "We got moved from United to American Airlines because United overbooked out first flight. We finally landed in SLC 8 hours later than we were supposed to only to be told that they had left out luggage in Chicago. It is now a week later and I still don't have my luggage! This has been the worst travel experience I have ever had!"
Pros: "Tsa stopped all in my party for private screening to run us very late.."
Pros: "Left on time and arrived on time. Flight attendant has a rock star!! Did her job above and beyond what I have seen in the past."
Cons: "She missed this flight due to her first flight from Little Rock getting cancelled."
Cons: "The fact that the tv is on constantly without the option to turn it off is annoying. The viewing length to passenger is too short to really enjoy (Probably not your fault). PLEASE permit us to turn it off."
Pros: "The price, fact it was a direct flight"
Cons: "Both flights had mechanical problems, causing delays, the wait for luggage back in New York, over25 minutes"
Cons: "I HAVENT EVEN GOTTEN THERE YET!"
Pros: "Boarding was quick once it happened"
Cons: "Both of my united flights were delayed due to crew issues, one they were stuck in traffic, we'll they should leave early like we do. The next they were late for some clearance issues. The seats on this air craft were very thin and uncomfortable, you could feel the metal."
Cons: "We paid for first class seats from Houston to Salt Lake City, thinking it would be provide us more than a regular seat. It did not. We received one drink and were allowed to pick from a basket of snacks (packaged pretzels and cookies), but that was it. No additional food, no entertainment options on our plane, no blanket, no pillows, no hot towels. We basically paid all that extra money for a little bigger seat. It was not worth it. This was our first time flying with United in a while and it will definitely be our last."
Pros: "Got to check 2 carry on pieces for free because too many people had carry on bags. We had paid to check one bag and would have to pick it up anyway, so checking extra pieces was not a problem and actually was very much appreciated."
Cons: "15 minutes late in taking off because an airline associate failed to close out a screen on the computer. It took too long to figure out the problem."
Cons: "New plane but uncomfortable seats that don't lean back... There was only one attendant for the entire business and economy class cabin... The first class had an attendant but only one for the rest of the ENTIRE plane! There was a TON of turbulence and we never heard ONCE anything from the attendants or the pilots about the bad weather! Scared and uncomfortable the entire flight!"
Pros: "Boarding went quickly. We were ahead of schedule. The crew was very nice."
Cons: "At 5 ft tall I still felt like a sardine smushed in a tin can."
Pros: "So please tell me how it is you publish on your reader board need to park time and then you leave before that without indicating it to anyone"
Pros: "Everything went smoothly and on time."
Cons: "Seats are not comfortable and under seat storage is smaller than other airlines so get kicked by person behind you."
Pros: "The price is great, and the staff are great too."
Cons: "Delays (it is what it is) but people tell me they’re notorious for delays. Bartender at airport told me they’re shocked if no delays from them occur. Lol... refreshments are not complimentary but I expected that. Would I fly frontier again? I probably would. Great price, staff, and wasn’t bad spacing in the seats. If you’re a tall person, won’t be comfortable."
Pros: "Very friendly crew. Very affordable. Awesome customer service. Clean plane."
Cons: "Late flight"
Pros: "Fast. 20 minutes early"
Cons: "Didn't see how to decline my seat. Oh well"
Cons: "Frontier fraudulently bumped us off our connection at Dulles and rebooked us on a connection 4 hours later. On arriving at Denver we found that the Frontier flight that we were originally booked on was still on the ground and had been held back. Frontier gate agent Sonia for the SLC flight was extremely rude. Lodged a complaint with the manager Rema who was not helpful either. Had to go through Security and rechecking in of baggage all over again, not to mention the time that we were robbed of."
Cons: "Never got any notice that our flight was cancelled. Had to stay in the airport for a few hours. No customer service people were there. Tried to call frontier and couldn’t get a real person on the phone. Horrible. Wasted our day in the airport."
Pros: "uncrowded, non-stop flight to someplace warm for a low price... how can you go wrong?"
Cons: "just some bad weather out of MKE which delayed us, but that's not the airlines fault"
Cons: "Delayed an hour..while boarded. Happened on flight in too"
Pros: "Great flight from start to finish. Had boarding passes, so easy, Quick luggage checkin, easy boarding, and easy, Quick luggage retrieval at end of flight."
Pros: "The crew was great. Boarding was pretty easy, but I couldnt hear which zones were loading. The pilots got us in safe."
Cons: "My seat didn't recline. No free snacks/drinks. Very small seatback pockets. Very very small tray table. Not Frontier's fault, but the plane was bumpy and late due to weather."
Pros: "The searing as well the customer service. The schedule and time management of the flight was also very good"
Cons: "No free snacks but it's alright, no big deal"
Pros: "I arrived at my destinations safe on both occasions."
Cons: "The seats are hard as granite rocks, no leg room at all & they don't recline back at all, oh except if you want to pay for an emergency exit where you have to sign your life away to have a better seat. No complimentary beverages besides tap water. It's like we're doing your Airlines a favor by flying with you. I would never board an aircraft with the name Frontier on it again. Plus you charge a ridiculous rate for a checked bag. Never again & I bet you can guess what I will tell everyone I come across."
Cons: "Didn't like much of anything. Its always recommend to arrive two hours early but found no one working the ticketing desk so i had to wait two and a half hours for an employee to arrive just to check one bag.Seating was crowded uncomfortable did not recline. The flight attendants were ok but made the passengers feel rushed"
Cons: "Carry on bags charge is rediculosly high."
Pros: "2.5 hours is long enough to get thirsty, a cup of water would have been nice."
Cons: "There were no snacks, not one drink was free, and the seats did not even recline. I will not be purchasing any further trips with Frontier no matter the price."
Pros: "Well the flight itself was good overall. Seats were tight but i imagine all flights like that."
Cons: "Wellbi hated all the fees. For a checked bag, 35 dollars, to select your own seat 11-25 dollars, carry on 40 dollars, and nothing really special about the flight. Thought i was flying sheaper but i spent as much in bag fees as i did with the actual ticket price."
Pros: "Crew members were very nice."
Cons: "3 hrs late because there was not a crew to fly the plane. No apologies, no compensation."
Pros: "Cheap rate but hidden fees."
Cons: "They charge for both carry on and checked in luggage. And it's even more for carry on than for checked luggage. No recline whatsoever in seats. If you want a soda or snack, you have to pay extra for it."
Pros: "The seat was roomy enough for me."
Cons: "Charging $45 for a carry on bag is ridiculous and piracy!"
Pros: "At least I did not have to wait on the tarmac for 4.5 hours like I did in Denver."
Cons: "the aft steward was a power-hungry tyrant. He kept telling me to get into my seat which was occupied. When that could not be resolved, he told me to get out of the aisle so others could board. I was in the penultimate row and the people in my row needed to move to the last row. So who was I blocking from boarding? Also, the flight was extremely turbulent and not one seat in the last 4 rows had barf bags. As I deplaned, it looked as if 10-12 others did not have them either - - good luck cleaning that plane. The seats are sized for 5-yr olds. And lastly - you stick it to passengers with all the non-disclosed fees."
Cons: "Cancelled flight due to "weather""
Pros: "It was cheap. Although in the end I would have paid much more for a flight that actually got me somewhere."
Cons: "Flight was delayed from 4pm to 10:13 pm. Then boarding it too slow and we get in the plane at 10:45. Then, we wait at the gate for various reasons (?????) until 12:30, at which point the crew informs us that the crew has exceeded their time limit and we're returning to the gate. 8 hours of exhaustion and no flight,"
Cons: "After flight delayed 2 hours due to seagull getting sucked into engine on landing (not Frontier's fault) I was stuffed into 7E, the smallest middle seat I've ever experienced, and I was in pain most of the flight. I am 6 feet, 190, not that big, and I couldn't bend down to reach the floor due to my head hitting the seat in front. Seat on first leg (also a seat-me-anywhere middle seat) was passable."
Pros: "Flight attendants were friendly, greeted us with a smile."
Cons: "Boarding process was a pain waiting for luggage again. Having to pay for drinks and carry-ons, even though there was plenty of overhead space, still having to pay and extra fee making it more expensive than most other airlines."
Pros: "Cabin was relatively clean and crew were friendly"
Cons: "Took a long time to board and we pushed back late, then on arrival we had to wait a half hour for a gate. I guess you get what you pay for."
Cons: "Will never fly frontier again! Not only did I buy my flight. Then when I went to check in I had to pay for my seat, carry on then pay carry on again on my way home that had gone up in price!"
Pros: "crew outstanding both flights"
Pros: "Easy boarding for handicapped passenger. Wheelchair was there immediately upon arrival in jetway."
Cons: "Small child cried much of the flight. Male, possible parent, did not comfort or try to quiet child. Charging for seating is ridiculous."
Pros: "see previous review"
Cons: "see previous review"
Pros: "Nice people work at Frontier for most part. Very affordable flights due to cost cutting all over. As long as you just want a basic flight to and from, Frontier is solid."
Cons: "Try to charge ya for a coke, guess that's why they are so cheap, no freebies. Seats remind me of luxurious greyhound seats. Can tell Frontier cuts corners left and right to lower ticket cost. Delayed an hour, probably due to Ohare Airport."
Pros: "Everything went very smoothly. I have no complaints."
Cons: "No dislikes for this flight."
Cons: "it's was delayed and made me miss work. very disappointed."
Pros: "The plane didn't crash"
Cons: "Being in the second to last row, we heard the stewardess talk NONSTOP for an hour. Bear in mind this was a 7am flight. Also, it seemed that the taxiing on arrival took a long time"
Pros: "The trip was simple, quik & inexpensive."
Cons: "Seats were tight, snug"
Pros: "There wasn't anything worth mentioning for this flight. It was terrible."
Cons: "It is not uncommon for a flight to be delayed, however, when most flights are delayed for over two hours most airlines try to make their customers more comfortable. I didn't have any feeling that the crew or the company cared that we were being held up for over two hours. This was the worst flight I have ever been on and am extremely disappointed with Frontier Airlines."
Pros: "The rate of the flight. It's a little bit cheaper than Delta and American flights."
Cons: "No entertainment on the flight. It cost extra to change seats. All the snacks cost money. And the bag fee is 40$"
Pros: "I was sent the wrong boarding code which caused me to miss my flight. No one from the airline will look at this computer glich."
Pros: "I didn't like anything"
Cons: "Pricing seemed good until you get to the gate and find out they charge for Carry on, $60!!!! That is a horrible hidden charge, I have flown with almost every airline and have NEVER paid for a carry on. Then the flight was delayed 3 hours due to the pilot not being there, the plane was sitting there in front of us for those 3 hours. I honestly won't be flying Frontier ever again"
Pros: "On time flight. Easy booking"
Cons: "There was no where in the booking process that indicated I needed to pay for a carry on. I was charged at the gate which was totally unexpected."
Cons: "I vowed never to fly Frontier again but I had to go to a funeral last minute and they were all I could afford. Our flight was delayed 2 hours after we had already boarded. They offered no options for finding us another flight or anything. All the stores in the airport were closed because it was late and they offered us no food or drinks. Seats were unbelievably uncomfortable and didn't recline. Never flying with them again."
Pros: "I liked that it was a low price."
Cons: "I didnt like that you had to pay for everything and that they were really trying to shove the credit card down your throat"
Cons: "My bag that clearly fit as a carry on was held hostage at boarding until I paid $60!!!!"
Cons: "I was scheduled for the Sunday night flight. I was at the airport earlier the the one and a half hour that they recommend. The flight attendant never announced boarding the plane. When other passengers saw it was almost time to board they got in a line, and she started the check in process... and never announced the flight. She also never made any attempt to call my name over the loud speaker. On Monday night after being rescheduled, my flight was 3 hours late on departing because Frontier did not schedule a crew to be there. We were not compensated in any way, we were scheduled to arrive in MKE at 4:05 am and did not actually get to MKE until 7:35 am"
Cons: "Packed in like sadines. Seats that did not recline at all, for a 4 hour flight, that is ridiculous! !!"
Pros: "Flight staff were very hospitable and kind. Plane was clean and seats were comfortable."
Cons: "They seemed to charge for everything. Even carry ons! $40/carry on! So much for packing light to save money and help the airlines with fuel savings. Checked bags are $30 carry ons were $40!!!! Crazy! Also, there was a charge for a beverage or snack onboard. Insane."
Pros: "We were on time and staff was great"
Cons: "Comfort was awful and paying for seats are ridiculous why not add it to price makes more sense"
Pros: "The price."
Cons: "The seats are the most uncomfortable I've ever sat in! and You can't lay them back either!"
Pros: "Free seat upgrade at gate - Alex was very accommodating"
Cons: "Seats very uncomfortable, multiple delays for takeoff"
Pros: "A BLIZZARD IN DENVER"
Cons: "ADVERTISED PRICE WAS BILLED AS "LOWEST FARE" AT $269.00 IT WAS THE LOWEST 1 WAY FLIGHT WITH A 41/2 LAY OVER IN DENVER TOTAL PRICE= SAME AND MORE THAN OTHER COMPANIES EXCEPT THAT OTHER COMPANIES WERE MORE HONEST ABOUT THEIR PRICES. FLIGHT BEING CANCELED DUE TO BLIZZARD WAS NOT FRONTIER'S FAULT, BUT SNEAKY HIDDEN CHARGES ARE! A BITTER-SWEET BLESSING! i GOT A REFUND FOR MY FLIGHT AND WILL TRAVEL NON STOP TO SLC ON ANOTHER AIRLINE AT LESS THAN HALF THE COST! LESSON LEARNED, CROSS FRONTIER AIRLINES OFF THE LIST!!!"
Flight was delayed due to NO PILOT! Wtf!
This airline nickle and dimes you to the point it’s shameful, on top of that they changed my departing and returning flights with 1 days notice. Avoid them at all costs
They didn't take my mobile boarding pass for some reason, but that didn't delay things for too long luckily. The seats are totally fine, but it would be a lot better if you bring a travel pillow.
Left 1.5 hours late and where over wieght had to have 15 people get off flight to take off .
Paid for the seat package upgrade that also included a free carry-on bag. Then when I checked the reservation later there was no carry-on bag included. call customer service and they said I didn't get that package when I did select that package. So I had to pay 128.00 more to get a carry-on bag included when I had already paid for that with the seat package.
The flight was on time and they were pleasant! There was a tissue in the seat next to me that I do believe was left behind from the previous flight. Maybe make sure it’s cleaned a little better.
The children on the flight were extremely unruly, kicking seats and screaming and making multiple groups uncomfortable
I really appreciate spirit and their simple approach to flying. I usually travel light, so it’s great when I need a quick getaway. The staff is always down to earth (as opposed to other flight attendants who act superior.). Very excited to make this my first choice when flying.
Make the armrests flush with the seat so that when i lie down they don’t gouge my back. There were only 30 people on the flight so there was plenty of room to sleep but the armrests raised were very uncomfortable.
Pros: "The flight was smooth"
Cons: "I do not feel like the plane was even cleaned prior to boarding let alone sanitized. There were crumbs in the seats and hair. No social distancing was observed at all. Instead of calling rows to deplane, the crew “suggested waiting until the row in front of you deplaned.” My flight to LAX was much more organized and ran more professionally."
Cons: "Just a cheap outfit. Inexpensive is one thing, arousing price gouging as a la carte is another. Will never fly Spirit again."
Pros: "Reasonable fares friendly staff"
Cons: "Try to charge my daughter an outrageous amount to check in her luggage, ended up having to leave her luggage and have it shipped. Claim a pocket book is a carry on. No other airline does this. We save on the flight but then ends up the same or more with baggage."
Cons: "31/2 hour delay. Small seat with. Pitch was terrible. NO legroom"
Cons: "The pilot was late and because of this our flight was delayed, causing a great amount of stress for me and my husband. Passengers were boarded, ready to go, and then unboarded again to wait in the lobby. Since the flight was delayed I was unable to go home on time and rest before working in the evening. Very displeasing! On top of this the take off, flight, and landing were extremely shaky, which I have never experienced on any prior flight."
Pros: "On time. No delays. Uneventful."
Cons: "Lots of kids and inexperienced fliers going to Orlando. Think you can get off a plane from the middle before the front?"
Pros: "The price was all right. I did, however, later (2 days) find a better price with another airline..."
Cons: "I do not like the carry-on luggage policy. Even with the change in the "carry on" size, I was still "hit up" for another luggage fee; which the amount is robbery for such a small bag. Also, the seating space is just too darn small. I'm an average size woman and I felt squeezed and restricted in my seat."
Pros: "Great price and its very short flight so no need for extras. Will use again"
Pros: "Cheap flight"
Cons: "That they were not very specific with their baggage allowed. And I was charged a lot more for a single carry on."
Pros: "Buyer beware! You will spend more money in th he ling run and the whole company culture is just toxic!!"
Cons: "Bait and switch tactics, horrible customer service, dirty planes and very inflexible. Go to any other site."
Pros: "Trip was cancelled last minute. Still to this date I have not received an email or notification of the flight being cancelled. Found out on my own while doing the online check-in"
Cons: "The way the company handled the cancelation"
Pros: "Do delay or cancellation."
Cons: "Spirit nickel and dimes you for everything. They come off as less expensive,but everything adds up. In the end,they are no less expensive than other airlines. Charging $40 for one bag is outrageous. If you don't pay or a seat,they put you where they please."
Cons: "I missed my connection thanks to Spirit."
Pros: "Seriously! Delayed flight departure for one hour at LAX then, one hour before the original departure time they cancelled the flight. Not weather-related. Bad bad bad."
Pros: "The Crew was awesome! I was assisted very well every time I had a query no matter how silly to someone else the question may have seemed."
Cons: "The natives of St. Thomas which has nothing to do with the airline or its crew was extremely "ghetto" loud and annoying. It's definitely a turn off when flying and for this reason i will be choosing another airline when traveling USA"
Cons: "What should have ended as a blissful trip to Cancun ended as a disaster in Fort Lauderdale. Even though the flight attendants knew that the NY flight had been cancelled, they did not notify any of the passengers. There was plenty of time for this announcement, since the plane was on the tarmac for at least half an hour. Following this ordeal, the rebooking ticket line and phone service lasted for four hours. We were told that the first available flight out was three days from today. This is horrible customer service and we will not be flying with Spirit airlines in the future."
Cons: "Will never use the servvices of Spirit airline again. I will notify all of my associates of their abysmal service."
Pros: "Getting a seat assignment the day before my flight."
Cons: "That I had to pay for water."
Pros: "Got an upgrade through auto seat assign"
Cons: "Wasn't exactly cheap considering that fact that I had to pay $55 to carry on a light bag with my laptop bag. It was extremely frustrating."
Pros: "Flight was delayed for seven hours before they canceled it"
Cons: "less leg room"
Cons: "Cramped and filthy Things left behind on seats and in pouches, and grease marks everywhere."
Pros: "Just flew Spirit Air for the first time and loved it.... Great service and was early on both flights...."
Cons: "I choose the upgrade to the big seat and I think that's the way to go my friend flew regular and said it was a little tight"
Cons: "I was on line for20 minutes and when I got to the front I was told that I couldn't get on my flight"
Cons: "Horrible that the flight actually left 15 minutes early.. Walked away for a bit and the plane left without me.. The plane actually left 15 minute early.. B.S."
Pros: "It was on time and good leg room"
Cons: "No wifi"
Pros: "Fare of ticket. Flight arrived on time."
Cons: "No water, almost died of dehydration. I don't understand why it is so hard to provide your passengers with something as simple as water. The seats were really close to each other and had hardly any leg room. The seats did not recline back. There was no entertainment or power outlets. The boarding was done late as well."
Pros: "Friendly and understanding staff"
Cons: "Absurd checking in process. Poorly scheduled and coordinated for hundreds of passengers"
Pros: "It didn't feel unsafe"
Cons: "No entertainment whatsoever - no complimentary water service"
Pros: "Getting off the plane will never fly spirit again"
Cons: "Crazy delays not worth the money saved flight crew was uneducated at best just horrible"
Pros: "Spirit is known as an ultra low cost carrier. I did not know this when I purchased the tickets, so the fares we paid were a little less than that of competitors. The pros end there."
Cons: "For the amount of harassment one goes through to fly with Spirit, the slightly lower fares are not worth it. Frankly, it seems like a ploy to hook people and subsequently squeeze three nickels out of every dime for anything else on the flight. The boarding process was delayed by over an hour. The attendant speaking from the gate was rude, hostile, and obnoxious. Those boarding were practically interrogated to make sure the water bottle they were holding might not be an extra personal item. (You have to pay $55 for a carry-on but are allowed one personal item on Spirit. If you are caught carrying extra onto the plane without paying, it's a $100 fine. One which they are on the prowl for!) Once on the flight, there is no entertainment. There is no complimentary anything. You can buy food or drink with credit cards only. The seats do not even have a tilt function to them, so you can only sit upright. My personal favorite part of the flight was watching the fight that ensued between female passengers deboarding and the attendants that did nothing about it. Something about the ultra low cost carrier makes people crazed to get off the plane. At the end of a flight, everyone wants off a plane, but I have never seen such disorganized chaos and blatantly rude disregard for the deboarding process as on this flight. Next time I travel, I'll spend the extra $100 to fly with another airline. Lesson learned."
Cons: "This flight was cancelled 2 hours before flight time and the staff was very unhelpful in re-routing me and my family. We were stuck in O'hare all day. I will never fly Spirit again."
Pros: "Spirit gave the Detroit plane to Orlando. After sitting for 4 1/2 hours the flight was czncelled."
Cons: "Seats are horrible with no leg room! I'm 5'10" and I was so uncomfortable and I had to pay $10 for it above the ticket price!"
Pros: "They canceled the flight with no notification or any further explanation both ways, weather was good ! The next available flight was 24 hours later and with extra stop and wait time 6 hours. They also charge extra for your luggage, you are allow to take only small handbag everything ales is extra charge. They canceled flights both ways, a trip from hell thanks to Spirit airlines. They have worst costumer service ever and will not do anything to accommodate their costumers, all they can say is "sorry but there is nothing we can do." We ask for a supervisor after they change our flight on the way back as well from 12:05 am to 8:25 am and than again to 1:45 pm, supervisor said that "she is is truly sorry, but unfortunately there is nothing she can do" !!!??? I suggest that they send notification to their costumers in reasonable time before the flight departure about any travel changes, not once you are already at the airport."