Everything was excellent. Nice legroom, wonderful food for Asian Vegetarian. For entertainment, I wish there was some South Indian options. Another minor thing for the connection flight from Bangkok to Ko Samai, my meal preference didn’t carry over and they provided only non-vegetarian food which I could not eat because I am a vegetarian.
I believe the Japan airline was very prejudice against me and some other Mexican passengers they let other Japanese people board but not us. I had my 48 hour test but they turned us away and I paid over $1,600 for that ticket and I got turned away in Los Angeles. I haven’t had a chance to complain. I made it to the Philippines a month later. But I really hate Japan and Japan airlines. I will never think about using them again. And I tell all my friends the story Unthinkable all that money and all you can say is we’re sorry Clinton Dow
Food should be better. The service was good. The seat is comfortable.
Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
All the Japan airlines staff from the checkin agents to the air hostess were all very courteous and helpful.
I am request a total refund and suffering. Fight JL7519 from Miami to Los Angeles on June 9. I paid my Covid test $300usd (antigen then PCR). I also booked three Hong Kong Hotels. W's Hotel, then Homy inn North point. The last Hotel was with Japan agent, he said Regal Hong Kong is "fine" but after I booked and paid the Hotel. Then the Japan airlines said "no". I lost my non-refundable hotel money and didn't get the ticket to go to Hong Kong. Please refund my money. 435-363-9297. firstname.lastname@example.org fly from Miami to Hong Kong kyle Au. stopped in Los Angeles.
Delayed on boarding and take off NRT-MNL, affecting my transportation in MNL. Work on boarding earlier and meeting or exceeding scheduled take off times.
Crew had been helpful all the time
Short flight with minimal services. I have no complaints. The staff were very, very good.
I really JAL! Will use again. KAYAK is excellent as well.
Pros: "Food, service,"
Cons: "Some crazy flight itinerary they should not sell at all! At first I thought layover was same location only to find out it was another airport across of time. Flew into ITM and flew out KIX and boarding ticket it says only OSAKA so I didnt know. I barely made the flight....if they had accommodate the transportation I would understand. But they tell you, you have to make it there on your own. Another CRAZY information is that I thought at the very least the baggage will be transferred. But nope! You have to pick up the baggage and ride the train across town to the other station. Whoever made this itinerary should be really fired and no longer work at this company. You take a great airline and make the experience so bad."
Pros: "crew was professional, attentive and polite"
Pros: "Seat was spacious. Crew was nice."
Cons: "Lack of individual air vent make the flight uncomfortable. I was too warm and unable to sleep even though it was an overnight flight."
Pros: "Two choices of meal, friendlier staff, better head cushion. Props to JAL."
Pros: "Service was very goood"
Cons: "Food was not great and entertainment was average"
Pros: "Food was amazing. But Yoshinoya wasn't a good idea, I do not eat beef."
Pros: "Nice seats. Ample leg room."
Pros: "Friendly, clean. Great movie selection."
Cons: "I wasn't allowed to reserve a seat - apparently they don't allow Kayak customers to reserve seats now. I was forced into a middle seat and was uncomfortable and dehydrated the majority of the trip. Nice girl at baggage check said she'd ask a manager to move me, and to let them know at the gate, but the people at the gate said no. I felt discriminated against because I didn't book through them and/or I'm not Japanese. They historically love to put mushrooms in their food, like a fetish. This left me with one choice for the entree - some version of oyakodon - eggs and chicken. In my box there were two enormous chunks of fat/skin and another unidentifiable part of the chicken, and about the amount of edible chicken as 1 1/2 nuggets from Chick-Fil-A. There was more lotus root than chicken, so basically I had a box of rice and scrambled eggs with garnish. For the second meal, it was the Yoshinoya gyudon - a small serving of thinly sliced beef with rice. If I bought this fresh at a Yoshinoya restaurant, it would cost about $3. It's the rough equivalent of serving you a McDouble - cheap and filling and a coin toss if you get stomach pains. I lost that coin toss. Unless there is a big fare difference or I find out that their reserved seat policies are changed, I will choose ANA or another carrier. I used to enjoy JAL, but I cannot abide by idiotic decisions that seemed designed to punish people for using 3rd-party booking sites or who are not Japanese."
Cons: "Tickets were in the wrong name and the company that issued them refused to fix the problem. I ended up buying a second ticket directly from the airlines."
Pros: "Sitting in my seat I felt that I had wiggle room for my feet and my arms/elbows. Usually on American flights, I feel like a sardine packed in a can. Even though I was in economy I had plenty of space and was very comfortable during 9 hour flight from BKK to Tokyo."
Cons: "Choices were few by the time the cart got to us and the food was... airplane food. Nothing terrible but nothing to write home about nor anything a picky child would eat. :/"
Pros: "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
Pros: "Crew was polite and courteous, spoke multiple languages, they came around multiple times to offer beverages, pilot/staff kept us informed about reason for delay to gate, arrived earlier than expected, usb charging available, bathroom was cleaned multiple times during flight, clean bathroom, and there were toothbrushes/sanitary pads available in the bathroom, and enjoyed that they had Haagen Daaz ice cream."
Cons: "The pocket in front had no room to put a drink/bottle. Food was relatively better compared to other airlines but okay. Movie selection was good but compared to other airlines has less."
Pros: "Seat spacing good for economy food was good"
Cons: "Movie Selection"
Pros: "The food was good. Seats were as comfortable as any flight is."
Cons: "There were no diet soft drinks available on the flight."
Pros: "Great service. Great in flight entertainment. Served a meal. Had USB charge port. Spacious even though I was in the last row."
Cons: "Wish they offered a vegetarian meal, however the food was great and I still was satisfied with the parts I could eat."
Pros: "We were numb from a long flight over the ocean. Pleasant flight with helpful crew, and it helped that some of them knew English."
Pros: "The flight was normal and without problems. As a frequent traveler throughout Asia that is always welcomed."
Pros: "Great flight, great staff. The food wasn't bad either."
Pros: "The flight attendants were very kind and attentive."
Cons: "A bit hard to get in and out of my seat 8A. But the seat and bed itself were comfortable."
Pros: "Boarding was orderly and crew was nice and polite."
Cons: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Pros: "The crew was very nice and solicitous and helpful. This is my third trip with JAL and I. Happy about it."
Pros: "Seats in cos are comfortable and plenty of leg room compare to US airlines. Food selection is very good as well as the service. Flight Attendants were very friendly and attentive. Will fly JAL again!"
Pros: "Staffs areattentive"
Cons: "Chair space so limited"
Pros: "Comfortable and spacious for economy class. Very helpful staff."
Cons: "If I have to be picky the movie selection didn't seem great."
Pros: "Great staff and washlet toilets on board."
Cons: "I ended boarding last not one of the first as other airlines."
Cons: "I never like flying into Narita - each time I have to have my boarding pass reissued and baggage rechecked. I like the YVR process where you just put your bags on a conveyor after clearing customs."
Pros: "Everything was on time. Crew was outstanding."
Pros: "Cathay and JAL Provided excellent customer service throughout the the flight. Everyone did an excellent job and went out of their way to make sure I made flights and had what I needed."
Pros: "Professional and kind service. Leg room. In-service TV/movies. Toothbrushes. Food. Everything was outstanding."
Cons: "Absolutely nothing."
Pros: "Our flight from Tokyo to Beijing was very pleasant. The flight attendants were very polite and helpful. There was a lot more leg room than most American/European airlines we have taken. The food was quite good and we even got Häagen-Dazs ice cream."
Cons: "I wish they had a larger movie selection, but they had most "New Releases"."
Pros: "checking in at chicago ohare ord was a nightmare.there were only 12 of us in line yet the wait exceeded 1 hour , we watched as the airlines next to us processed well over 150 passenger's while the japan airline moved slower than snail sex. it was painfully beyond slow."
Pros: "great service and help with everything!!"
Pros: "The crew were the only enjoyable part of this flight. They were helpful and nice."
Cons: "the food. they tasted like left over of left over."
Pros: "Staff was nice and got me a bulk head seat as I am very tall. This meant a lot to me. Thanks!"
Cons: "Old entertainment system, terrible food"
The crew are excellent! Always smiling and ready to help when needed! Smooth flying thanks to the pilot. All in all great experience my new favorite airline ❤️
Pros: "The crew was awesome. They went above and beyond."
Pros: "Again, the crew was extremely polite and accomodating. I’d fly with them again!"
Pros: "Everything was great. The crew was nice and the food was pretty good."
Cons: "Everything was great."
Pros: "Crew is responsive to requests, and very polite."
Cons: "Cabin temperature was 81F during the night, making it too hot to sleep."
Pros: "ANA is nothing but amazing. Great customer service and pleasant ambiance."
Pros: "Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!"
Pros: "empty flight, foods tasted good."
Cons: "The seat was uncomfortable. Entertainment choices were limited."
Cons: "If flight wasn’t delayed."
Pros: "Food is the best of any airline service"
Pros: "Service, crew, seats, punctuality"
Cons: "Bad food, cold coffee and tea."
Pros: "The flight attendents were very attentive. I started to havecan upset stomach on decent and the attendent checked in on me to see if I needed any help, she got me a botte of water and checked in on me again once we had fully landed. I really appreciated the concern and care they showed."
Pros: "Premium economy is the way to go! Comfy seats with plenty of room; preflight lounge access."
Cons: "Unfortunately, premium economy is the only way to go, because economy class seats are very cramped and "locked" in the upright position (for a 10+ hour flight), and it's a bit pricey."
Pros: "Clean and comfortable"
Pros: "I liked how much leg room we had. I also liked the movie selection and the food."
Cons: "It would have been nice to have water more frequently during the flight."
Pros: "Staff were very helpful and very foamy and comfortable seat"
Cons: "No boarding zone number called in economy"
Cons: "Enjoy the free money, cause I didn't go on my flight. Work had me cancel my vacation a month ago. I tried to cancel, but it wouldn't let me. I tried cancelling through the insurance I purchased on it and they said they couldn't either (even though cancellation was covered in full)."
Cons: "Great staff and food for a plane."
Pros: "Service, staff, and food were all above-average as compared to other companies with whom I've flown"
Cons: "Spacing was a little bit cramped, and side-to-side leg-room was so cramped that my neighbor fell asleep, spread his legs and suddenly had no where to escape. Made sleeping difficult/impossible."
Pros: "Service and the fact that flight was not full provided for a better experience. Staff was super friendly and attentive. The films were new and tv was big! Food was ok."
Pros: "Economy premium was very comfortable. Best service I’ve had on an airplane since Pan American days."
Cons: "I didn’t like the boarding process one long line. However, it moved quickly and unlike American airlines there was plenty of overhead space. They let you check 2 bags free. Of course, it is an international flight."
Pros: "easy check in."
Cons: "can't choose my own seats."
Pros: "The airline offer a lot of food on the plane including Hagen Daz ice cream. The service was excellent, flight attendances were polite and always smile. The seat was very comfortable!"
Cons: "Coming from Kulalampur to Japan I missed flight from Japan to Chicago Ground crew refused to rebook me to next flight and then argument only booked up to Chicago and I had to call USA and my daughter to help There should be ground crew at gate for people who has short time to catch to facilitate There was no body and I was couple mts late In international flights they should rebook and give hotel I was traveling business class Poor in help Comfort and flight was ok Food not much choices"
Pros: "My wife had injured her knee before our trip and was having difficulty walking. Air Canada provided wheelchair assistance every part of our airport transfers between Atlanta and Japan. Thanks so much !"
Pros: "Food, comfort, service. Good comfort for an economy ticket. No complaints. Movies worked great, blankets and pillows provided. I thought good leg room, but I am only 5’4”. But I still get crowded on domestic flights—seems the seats get smaller and closer together on short flights every year. ANA was good service to Japan. Business class and first class looked awesome. Maybe someday."
Cons: "More of an movie selection. Maybe up date movie ever 2-3 weeks as they become available for the company"
Pros: "Excellent food. Very nice service."
Cons: "Connecting flight from Narita to Washington. Please consider giving enough time for passenger to check in. Security line is so long and very slow."
Pros: "Everything was fantastic (except that I didn’t watch or listen to any of the entertainment"
Pros: "Crew are nice, helpful and polite"
Cons: "Airport problems turned it into a very long flight. We circled around Narita for hours"
Pros: "Customer service and food!"
Cons: "Good food, clean toilet rooms. Good seating space with foot rest.goo"
Pros: "The meals were delicious. Japanese option was a seafood bento and breakfast grilled whitefish. Tasted fantastic and well presented."
Cons: "The premium economy seat was about average. Comfort okay but not the best for sleep."
Pros: "Generous for portions. Crew were awesome. The interface was easy and had lots of options"
Cons: "Main food dish was combinations of flavors I would never put together. Lack of leg room."
Pros: "ANA is always on time and the crew is always attentive."
Cons: "The plane used for this flight was small for me. I am 6-4 and there's not as much leg room as in the larger planes. I always have to order fruit because the meals are only Asian style dishes. I would be happy with a sandwich."
Cons: "Limited number of movies"
Pros: "Very friendly staff, happy to explain and let us try the lemonade drink"
Cons: "would have preferred more asian food options"
Pros: "Crew and service awesome"
Cons: "Not enogh choices for entertainment"
Cons: "Could not fall asleep as the chair would not recline enough"
Pros: "Clean cabin. Courteous and friendly attendants. Inflight amenities were excellent. Meals were perfectly portioned and delicious!!!"
Pros: "The food. the personable flight attendants. The whole experience is amazing."
Cons: "Lack of English movies on the ife. Mediocre headphones in business class."
Cons: "It was very warm on the plane."
Pros: "The service is first rate even in economy seating. Attentive flight crew. Excellent airline."
Cons: "Flight attendants didn't speak English; no amenities provided (toothbrush, eye kit, etc.) like Etihad and Qatar provide in economy. There weren't a lot of meal options. There should be double the movies and music offered given that you can go through all of the offerings in one or two legs of a trip. I had four. BBC news didn't work on any leg of the trip and the Japanese news was in Japanese only, no English."
Pros: "Not overcrowded"
Cons: "Short flight, needed to purchase food"
Pros: "Snacks, Timings, beverages, entertainment."
Cons: "Space, main course food"
Pros: "Once again friendly and very helpful"
Pros: "Overall everything was good... Good food, comfortable and new plane"
They ran out of the bibimbap in economy
boarding by bus(riding about 10 mins)
Pros: "Super friendly and accommodating flight attendants. Nice touch with free snacks onboard."
Cons: "Seats get very uncomfortable over time. More leg room."
Pros: "Boarding for Any KA flight is excellent. They actually tell the crowders to sit down, which makes it easier to figure out if you're supposed to be in line or not."
Cons: "This flight was a Delta flight, with Delta crew on a Delta plane. Delta is great for domestic, but this crew was definitely not a Korean Air crew. The result is a lower quality of service, with more than half of the flight attendants not being nearly as cordial as they should have been."
Pros: "I always love Korean Air crew, you do have 5-star staff!"
Cons: "I can’t think of anything for now! Overall I had a great flight."
Pros: "Fast boarding sequence and take off."
Cons: "Cabin crew should have smile more, serious faces make request so unconfortable. Food could have been better."
Pros: "Very comfortable seats. Ability to pre-order meals to meet dietary restrictions."
Cons: "Another protein choice to go with fruit tray. More offers of water and other drinks throughout the flight."
Pros: "Free food, 2 hot meals, including special kids meal that can be preorder. Free entertainment, blanket, hood service."
Cons: "My son's entertainment console had some issue."
Cons: "The seat were not very comfortable."
Pros: "Very clean and polite flight crew."
Cons: "I wasn’t able to choose my seat at 24hr check in so I was stuck in the middle and getting out was awkward as I would have to wait for person in aisle seat to eat, wake up or get up themselves."
Pros: "The Koreans are masters at whatever they do, super clean, polite and attentive. Always a smile. I'd fly with them anytime."
Cons: "They tend to keep the plane a tad warm and no individual "fresh air" control over head."
Pros: "How often i was fed"
Cons: "I wanted to upgrade and they said no even rhough it wasnt full"
Cons: "A long delay for weather, adding 2hrs to our trip. If traveling in the winter be prepared for delays."
Pros: "The flight was smooth though there's a bit delay from Seoul because of the snow."
Cons: "There should be more selection on the food served in the plain."
Pros: "Reliable, quick boarding, Incheon is a nice airport"
Pros: "Was very far but the crew was very helpful and attentive all the way here. We had an infant with us and the crew did everything to make him comfortable when he was fuzzy."
Cons: "Delayed for 2 hours. Otherwise staff and service was good"
Pros: "All. The best airline."
Pros: "Great service, very clean"
Cons: "Flight was delayed"
Cons: "Flight was delayed for 2 hours from Seoul to SGN. The boarding gate was changed a couple of time, it was very confusing & chaotic. The airplane was very old & the seats were not comfortable."
Pros: "Landed safe"
Cons: "2 hours on tarmac waiting....terrible. Didn't eat the food"
Pros: "Everything was very clean, on time, very efficient, staff was very polite."
Pros: "-KE accommodated an unexpected date change very professionally -plane was clean and crew courteous"
Cons: "- food portions were very small -no between meal snacks -economy seat pitch was decent, but seats were hard -music selection was poor/unimaginative"
Pros: "Most people sleep as this is a connection from other long flights."
Pros: "Crew is rather polite and courteous."
Cons: "On-board entertainment system wasn't working until 5min into the air."
Pros: "Polite and courteous crew. Good movies on the flight back."
Cons: "I think the announcements were too long and took up about the first 15 minutes of the flight...so kept turning your movie off. Should be a way to override that from your seat."
Pros: "Cabin crews are very kind."
Cons: "Flight delayed 6h Terrible"
Pros: "Very courteous staff, great food, entertainment, bathrooms are spotless with lotions and face mist, toothbrush and toothpaste, slippers, very spacious economy seats with plenty of room to recline and stretch legs."
Cons: "Lights in cabin too bright while serving meals. Could turn it down a notch"
Pros: "Staff great"
Cons: "Food selection"
Cons: "The delay of 2 1/2 hours was difficult Arrived at 2 a.m. and not 1045 pm. No reason given for the delay"
Pros: "International flight should be Two luggage check in, all other flights I used they are two luggage to be check in, and one carry on, but not this Korean Air, for sure I wouldn't be using again.,"
Pros: "I've flown all over the world and it literally was the best flight I've ever had."
Pros: "The food, available movies, and crew were all very good. The crew did a wonderful job."
Cons: "The flight was late for take off and I was disappointed that there was only one Japanese movie available for the flight."
Pros: "The boarding was efficient and the crew was nice, polite, and mostly spoke English, which is a huge benefit. The crew provided a pillow+blanket combination, headphones, a toothbrush, two meals, several snacks, and lots of drinks including wine. As for entertainment, the flight includes several movies, tv shows, music, and games for free. I would definitely recommend Korean Air to a friend, but I would recommend that friend to bring a custom neck pillow."
Cons: "Although the crew dimmed the lights during the flight, I could never get comfortable enough in my chair to sleep. The chairs do not support the human body, they only offer rollercoaster type padding. There is no neck support, and the pillow handed out by the crew is too big to be used as a back or neck support. Even lying back, the chairs are uncomfortable. The food could have had some warning labels in English on them. Since I'm lactose intolerant and unable to read Hangul, it's difficult for me to pick food I can eat without problems."
Cons: "The plane did not have individual air vents, so at times I was too warm but could do nothing about it."
Pros: "Everything was very good. I really enjoyed the korean music on the entertainment device."
Pros: "same as above"
Cons: "long wait for our baggage to be released to the conveyors after we had arrived"
Pros: "Great service by all. Very friendly and helpful staff. Thank you for an enjoyable and smooth flight!"
Pros: "Great service and entertainment"
Cons: "Food was no good"
Pros: "The crew went above and beyond."
Pros: "Service was attentive, food was appetizing and it was a good experience overall."
Cons: "There was no wine available"
Ground staff at bangalore are very helpful
Total flight experience was amazing
Could organize boarding better
Loved the movies we could watch. Really took my mind off of being packed like sardines. Being 6’4, it wasn’t a pleasant sitting session that lasted over 10 hours. Fortunately, my flight from Doha to Chicago wasn’t as overbooked, there was an empty seat between me and my fellow passenger on that flight.
Pros: "Amazing trip Qatar airline is great"
Pros: "The crew was great."
Cons: "Food wasn't that great."
Pros: "Sevaral bathrooms available. Flight attendant wotj good attitude"
Cons: "Boarding process"
Pros: "The A330, despite being an old plane, had really good recline."
Cons: "The entertainment was very outdated."
Pros: "Seat was comfortable and entertainment selection was good."
Cons: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Pros: "So many carriers have cut back on so many things, our flight on Qatar Airlines felt like a throwback to the days when flying was enjoyable. Everything about our flight was better than we have come to expect from most other airlines. To highlight one surprise - the in-flight meals were high quality."
Pros: "Crew was friendly."
Cons: "Quatar is the best"
Pros: "I like that they deliver me safe and sound to Vietnam"
Cons: "I would prefer no interruptions while I am watching my movie"
Pros: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Pros: "Great crew and front desk"
Pros: "Staff, service,"
Cons: "Legroom, seat comfort, very long flight"
Pros: "They are the best"
Cons: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Pros: "Good service and smooth flight"
Cons: "One hour delay and no entertainment in the airplane and small plane"
Pros: "The check-in for my first flight was great in Philadelphia."
Cons: "There are no lounges in Philadelphia that accepted my Priority Pass. Your economy passengers deserve options, which I have paid for. Movie options were not as good as expected."
Pros: "US airlines should model Qatar. New plans with exceeding long courtious staff who are happy to make your flight as comfortable and pleasant as possible."
Cons: "The food was actually very good, nothing was an extra charge and the flight attendants were wonderful. US airlines should really do a better job!"
Pros: "The crew was very polite. Being able to track flight path. Assortment of videos. Plain was very clean. Blankets, pillow, headphones, and all beverages free of charge."
Cons: "The food was not good. Not very much leg room. Did not like the 15 lbs. carry on weight limit."
Pros: "business cabin nearly empty. comfortable seats"
Cons: "Expensive WiFi"
Pros: "They do their job well"
Cons: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Pros: "Plane was excellent"
Cons: "Original schedule was changed from Sunday departure to Saturday without notifying us resulting in a 12 hour stay at Philadelphia and a one day loss of our scheduled trip. So far no explanation from webjet."
Pros: "Hosted services"
Pros: "Very nice staff."
Cons: "Lack of diversity with the area crew. It would be good to have some Black area crew staff."
Pros: "I actually loved everything about the entire flight experience. Everything was awesome (Minus a 1-hour airport delay that was out of control of the airlines)."
Cons: "Nothing. Seriously. Tasty food, good movie selection, plenty of legroom, pleasant flight attendants, comfortable seats... good stuff. :)"
Cons: "There's not food which was on menu I did not eat"
Pros: "The convenience because it goes to Nagpur directly"
Cons: "A very long flight. It was very tiring. Security check in Doha was unnecessary, because we already had it in nagpur"
Pros: "Great food, great help when travelling with baby, affordable price. Entertainment system was a bit annoying with unusable unresponsive touchscreen and unintuitive menu."
Pros: "Excellent service from the crew. Flight on time."
Cons: "The flight from Sao Paulo to Doha was canceled which delayed our travel by 24 hrs. With the baggage being mis-labeled from Rio we almost lost our bags. the crew was not communicative and the entire experience terribly stressful."
Pros: "The flight got delayed for 4.5 hours. We didnt receive any call, sms or email informing us about the delay. We went to the airport for checkin only to discover that it was delayed! No justification or any reason were given to us. We are travelling with a baby. We had to get a taxi to return to our home and return back to the airport after 4.5 hours. Called qatar airways and send them a xomplaint email. No one cared to answer. The worst flight ever. Will never go with qatar airways anymore"
Cons: "Delayed for 4.5 hours. Extremely bad customer service"
Pros: "Our meals were luke warm at best while the bread was still semi frozen. Food quality has always been low on Qatar flights but this time was the absolute worst. I fly with Qatar for work everything 4 months and that's solely due to convenience."
Pros: "Smoothe landing"
Cons: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Cons: "The airport did not have air conditioning, which was very annoying given the temperature outside was 30C."
Pros: "The seats recline far enough tonsleep good Good movie selection Good tv selection although more episodes would be nice"
Pros: "A couple more inches leg room than most airlines was welcome, They airline and crew were very good and the Doha airport very nice."
Pros: "Staff were friendly, food was good, and the plane was nice."
Cons: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Pros: "Everything was good!"
Cons: "More movies, no wifi, better food"
Pros: "It was not a full flight. It was ok."
Cons: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Boarding was relatively fast and easy and the crew was attentive throughout.
We flew into Miami avoiding the incoming storm and they did a wonderful job of bringing us home safely!
Two hour delay for no reason
we book with Kayak and this flight never schedule and no body inform about the flight and we stuck in Milan and we have to buy another ticket and ask for help and no body help. please do not confirm the flight for senior people and never inform. my name is Thakor Patel and my booking KD3D6A3. PLEASE DO NOT DO THIS TO OTHER CUSTOMER.
Hour delay taking off due to missing crew member
5 hours is delays without any resolution.
My flight was delayed over 30 minutes and almost missed next flight the staffing was so short
Communication and updates and leaving on time.
Pros: "On time/ early arrival Careful about cleaning"
Pros: "Crew did the best they could under the circumstances. All of us had to wait for the plane due to weather. Once onboard everything went as well as it could."
Pros: "All 4 legs of our flight were right on time, and the planes appeared to be clean."
Cons: "Paying first class fare buys a couple of additional inches of space, but nothing more. There's nothing really first class about it."
Pros: "Not much"
Cons: "Our flights got delayed from Belize city and lost all connections. Had to sleep in the airport. Very disappointed with American Airlines. Will avoid in the future."
Cons: "I’m tall. And there is no room to put my legs or my arms."
Cons: "Faster baggage pickup at DFW"
Cons: "i was on a commuter jet for 2 1/2 hours which was cramped and uncomfortable. no wifi or any entertainment. we sat on the tarmac when we landed for approximately 10 minutes even though we were not early."
Pros: "Food options were good. We got 3 meals."
Cons: "I paid $70 for what I thought was Updating my seat to bulkhead section and it ended up being for me just selecting my seat. Epic fail."
Pros: "The crew on the plane were great but even better was the women at the counter in terminal. She was amazing at getting everyone rerouted to their destinations"
Cons: "The WiFi was broken. the plane needed to be inspected and it took 2 attempts to get paperwork right and there was no inspector on the ground. 3 hours later after sitting on the plane for an hour with no food or drinks. If people have waited that long for one of your flights, give them a little food"
Pros: "It was on time and efficient. Easy flight and I liked the announcements."
Cons: "Nothing everything was great!"
Pros: "The flight was mainly smooth, it was a bit delayed, but made the time up in the air so we got in on time."
Cons: "I still don't know how to connect to the Wi-Fi on board. It's odd, I'm a web developer and that's my job."
Pros: "The flight attendant gave me a whole can of Diet Coke (I didn’t ask for it)"
Cons: "Seat number is crazy. ACDF. How about ABCD..."
Pros: "I was able to sleep comfortably, even in the middle seat."
Cons: "Not been in a middle seat"
Cons: "Seats are small but I understand why just dont like it."
Pros: "The boarding process was quick, seats were comfy, staff was very nice."
Cons: "My flight from Madison to Chicago got cancelled and I had to drive for three hors to get to o’ Hare."
Pros: "Not expecting high end services but not even mediocre service was done."
Cons: "Flight was delayed 2+ hrs, unorganized, seats uncomfortable, over crowded. Almost missed my layover flight."
Pros: "Good overall service level of AA"
Cons: "USB-, and Audio plugs are misplaced in the AA Premium Economy seats. Acrobatic skills required to connect/disconnect devices"
Pros: "Th flight was a few minutes late boarding but we landed on time. It was a nice smooth flight!"
Pros: "The crew was awesome, very attentive and helpful."
Cons: "The plain was very old meaning no screens, outlets, pretty much no entertainment what so ever. Seats are cramped."
Pros: "Flight cancelled after multiple delays. Huge line with single agent to rebook everyone"
Pros: "Nice crew"
Cons: "Flight was 55 minutes late leaving making me miss my connection home. Awesome."
Pros: "Nothing at all"
Cons: "Well I missed my cousin wedding because of the delay in NY, Chicago and AZ how is that even possible American Airline"
Pros: "I fflew Delta last Nov. Had meals movies dinner inks etc. American I am serv d beverages no meals and no movies. Getting ridiculous"
Cons: "Awful boarding and baggage policies"
Pros: "I had a connection flight to JFK I came before the time about 15 min and crew saw me but she told me, sorry someone took your seats I lost around 4000$. This happened at Dallas airport."
Pros: "The flight was on time and the plane was not full."
Cons: "The food was terrible, it’s getting worse every year. It’s worse than hospital food. One extra luggage was 80,00 Euros which I find expressly pricy when usually it doesn’t cost more than $50.00 US dollars"
Pros: "Everything seemed to go as normal. We were able to get 5 seats together."
Cons: "Wasn't a dislike, but would have liked to board a little earlier with kids of age 5, 7, and 9. However, all was fine and staff were pleasant."
Pros: "the fly was on time"
Cons: "I don't like central seats"
Pros: "Smooth direct flight to BCN, good captain & flight crew. Comfortable seats complete with usb charger port; excellent entertainment choices on personal screen. Tasty dinner & snacks."
Cons: "Our bag was never transferred to the continuing flight. Then it took a week to catch up with us. When we complained to American they just passed the buck to the final carrier, but I think the mistake was theirs."
Pros: "Good meals"
Cons: "Could not get seats together with my husband"
Cons: "Overbooked Long lines Lost bag for my son Rude agents Absude EU 33 charge to book a seat. Bad website. Not a decent customer service. End this airline"
Pros: "The checkin kiosk, the crew, the food, the seat, the pilot, the cleanliness."
Cons: "The announcement systems was not good at the boarding groom. I couldn't hear sitting at the other end of the boarding room. Luckily other passengers were helpful."
Cons: "Airline refused to honor ticket purchased through vayama. Kayak. American seems to be in some kind of work slowdown and they tried to make as many people as possible miss their flights. It was awful. I will never fly american again. Awful."
Pros: "Pleasant staff. Easy on/off."
Pros: "- approachable staff - plane was insulated enough where I wasn't too cold - ample food options on flight"
Cons: "- plane was older and less comfortable - limited film selection - films only played at certain times so you had to wait in queue until the next showing started"
Pros: "Crew was friendly, food remarkably good for coach."
Cons: "Seats were comfortable bu"
Pros: "The curticity of the staff"
Cons: "Not enough leg room my seat was 7a not comfortable and an upgrade was to expensive. Also need more options when booking a flight online"
Pros: "Flights were first class. I liked knowing the reputation of Avianca and that it is not known for cancelling flights. One of the best landings ever and in a challenging place!"
Cons: "The snack was basic, however it is a 1-hour flight"