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Pros: "Yes seats were okay."

Cons: "The power outlets did not work."

Cons: "Delays on departure and arrival."

Pros: "Very well organized, smooth boarding, early arroval"

Pros: "This time within the last couple months the trip a lot better."

Pros: "Yes"

Cons: "The child not screaming the entire plane ride"

Pros: "JetBlue never disappoints. Professional through and through."
Cons: "Nothing."

Cons: "Awesome and early !"

Cons: "TVs were"

Pros: "Everything"
Cons: "Nothing else"

Cons: "Late and shifting "reasons.""

Cons: "turbulence and delay, all weather related"

Pros: "I just lost my husband and I was flying to go bury him in P.R. I told them I have been having anxiety attacks and if they can please put me in an isle sit so I wouldn't feel like I was trapped sitting between two people. So understanding and they put me in an isle sit second row of the airplane. Will never forget how kind they were to me thank you JetBlue."

Cons: "Too late"

Pros: "I love it"
Cons: "No food"

Pros: "Everything was good"

Cons: "Had to wait over 1/2 hour on runway because there gate was not available when we arrived in Austin."

Cons: "It was great. I slept and did not partake in any hospitality."

Pros: "The best company"

Pros: "All our flights with jetblue were excellent"

Pros: "I had 2 hours of napping which was very much needed."

Pros: "Professionalism"

Cons: "Not acceptable for plane to be 100 minutes for no real reason"

Pros: "Every. Thing"
Cons: "Nothing"

Cons: "Long lines at TSA..."

Cons: "Nothing"

Pros: "Non stop"
Cons: "Rough weather"

Pros: "非常好的服务 机位也宽 舒服 下次回国还会订南方航空公司的机票"

Pros: "The service, the way they all dress so professional"
Cons: "Can't think of anything"

Pros: "Lisa was great . Thank you for making my trip so pleasant"

Pros: "The staff were sweet and knowledgeable."
Cons: "N/A"

Cons: "Due to hurricane Irma, people are flooding out of Florida like rats on a sinking ship. So, the security checkpoint is an absolute mess. Meanwhile, the trains at MCO are malfunctioning badly as they chaotically try to replace them. The boarding agent acknowledged these issues as she explained to me and 5 other people that we couldn't get on the plane that wasn't scheduled to leave for 12 more minutes. Finally, thank God, a supervisor arrived and called the captain of the plane who subsequently let us board. Completely unnecessary situation. Very disappointed."

Cons: "Never got on it."

Pros: "Everythin"
Cons: "Nothing"

Pros: "Exactly as scheduled"
Cons: "Na"

Pros: "It was very nice"

Pros: "Nothing"

Cons: "The TVs didn't work for instances. Poor food (bag of snack with Coke)."

Cons: "waiting for my luggage"

Pros: "Overall"

Cons: "Some televisions were broken and headphone jacks weren't working."

Cons: "We were waiting on the taxieway for 45 min after we landed."

Pros: "Efficientcy, gracious, helpful dealing with luggage"
Cons: "Nothing much."

Pros: "JetBlue airways is always great."

Pros: "I liked the snaks and service."
Cons: "You should have more movies available."

Pros: "JetBlue is always reliable...love to fly with them!"

Pros: "Everything"

Pros: "Still not on Boston:0/"

Pros: "Quick flight. Friendly pilot"
Cons: "Perfect flight!"

Pros: "Regular"

Cons: "Boarded half hour late. No explanation. Pretty standard on Cape Air these days"

Pros: "Clean plane"
Cons: "Seat is not comfortable. It is too hard. My muscles fell asleep"

Pros: "Crew."
Cons: "Terminal."

Pros: "Chance to see the coast and internal from above"

Pros: "Professional crew"
Cons: "Leg room. New planes."

Cons: "Bumpy ride. Blame it on the wind."

Pros: "Such a small plane didn’t expect the seats to recline. Liked the view but Boy is it warm onboard"
Cons: "Not much you can change on a puddle jumper"

Pros: "I flew in from Houston, TX to visit family in Sharon, VT. The closest major airports are Boston and Manchester and both are several hours away. For a few extra bucks, I can fly to Lebanon, NH thanks to Cape Air and save my family members hours and hours of driving. Very convenient. The Cape Air staff and pilots are always super friendly!"
Cons: "The plane can be kind of loud; it is certainly a good idea to pack hearing protection."

Pros: "Quick flight. Excellent service."
Cons: "None."

Pros: "Flight from Havre to Billings was fine, from check in through security and to the flight. Smoke from CA, OR, NV fires really limited the view, but CapeAir did fine with their service"
Cons: "Seats are a little small, but that is to be expected in such a small plane. Other than that, the flight was great."

Pros: "Staff were great - courteous, professional and friendly. Plane was a fun experience as always."
Cons: "Not Cape Air’s fault, but the smoky haze (from fires in CA, OR, NV) diminished some of the long views - vistas were not quite as beautiful as on past flights."

Pros: "Got to sit next to the pilot!"
Cons: "Nothing, it was an absolutely breath taking flight!!"

Cons: "Connection booked too close. Missed flight, new flight delayed. Kayak booking does not leave enough time to transfer."

Pros: "Being the co-pilot"

Pros: "Crew was pilot and helpful in explaining the situation to me."
Cons: "Got bumped from a flight to make way for a pilot in training. The fact that this happened on christmas eve made it even worse. Had to wait until boarding to find out that was being bumped and was told I shouldn't have been allowed to check in."

Pros: "small plane soft landing"
Cons: "pilote acts like army general single pilote only air vent poor in plane"

Pros: "I was pleasantly surprised by everything! It was easy staff was friendly and the piolet was great! What more can be said! Planning on using Cape Air again!"

Cons: "We were left waiting after the flight we were booked on took off full. Had to wait another 45min to have a private flight with no copilot."

Pros: "The ease of changing flights."
Cons: "Of the three women at the gate one was rude to everyone. The two others seemed ditzy and clueless. The announcements they made were incomprehensible to many in the passenger audience. There was substantial eye-rolling."

Pros: "You see there was a terrible storm that closed the EIS Beef Island Airport. But because I booked through ya'll I was totally screwed. The individual Airlines are not permitted to rebook my ticket because you are a third party carrier. and You would not rebook because the airline could not change the flight status on the first plane from Mayaguez to San Juan - that flight was not cancelled due to the closure but because I would be stuck in San Juan for possibly 2 days with no money and no where to sleep, well you get the point. So InterCaribbean and Cape Air came to the rescue and after a 4-5 hour ordeal and having to travel to Mayaguez airport I am now rebooked."
Cons: "Y'all and will never ever ever book through a third party again."

Pros: "Shirt flight no food, but bumpy. I almost threw up on a 25 minute flight"

Pros: "Hate crew diligently kept me informed of my bag connecting from my 45 minute late "on time" united flight."

Pros: "Still Stuck in Nantucket. Cape Air cancelled my flight and then didn't put me in another. I'm still stuck in Nantucket."

Pros: "The flight itself was nice"
Cons: "Being delayed and the process of dealing with the delays was a real headache"

Pros: "I sat in the copilot seat since plane was so small."
Cons: "Delayed so I missed my connection in Boston. I ran to catch it but the door was closed and they wouldn't let me on, even though plan was still sitting at the gate. I had 8 min to spare."

Pros: "Flying over the traffic heading to Hyannis where you take the ferry to Hyannis. Experienced pilot who told us the stewardess would be passing out food after we were airborne. Good sense of humor in a 9 passenger plane."

Pros: "I love the small planes and the overall friendliness of the pilot and the other employees - reservationists, ground crew, and others in the terminal. Once I landed in Nantucket, I had a 1 1/2 hour layover to Hyannis. When I went to check in with the reservationist, she asked if I wanted to get to Hyannis faster or if I had business on the island. I said I would like to get to Hyannis as quickly as I could, so she put me on the next flight which left within 15 minutes. After a long flight from LA to Boston, then to Nantucket, and then to Hyannis, it was nice to get home earlier than expected. I live on the Cape, and I love that I can fly into Hyannis. Then I only have a 25 minute ride home."
Cons: "No complaints"

Pros: "Easy, painless and on time!"
Cons: "Everything was great!"

Cons: "My flight from Rutland to Boston was unexpectedly cancelled with very little notice. I could not reschedule my trip because I needed to catch a separate flight from Boston. My alternative was to drive there and stay the night in a hotel, which was expensive and frustrating. I will be calling for a refund."

Pros: "The pilots were really friendly, the plane was comfortable, and the trip was short. Nice take off and landing. Very smooth."
Cons: "The lady behind me kept showing my seat around and pulling on my hair. Apparently she didn't have enough room or something because it lasted the whole 45 minutes. We hit some turbulence which was pretty rough but not terrible. would have been nice to have arm rests. Also boarding and take off was late and which made me late to my appointments."

Cons: "Convenience"

Pros: "Nothing!"
Cons: "The flight was cancelled because of engine trouble. As a result we miss our connecting flight to our final destination."

Pros: "Great pilots Flies where other airlines don't Quick check in"
Cons: "Booked a 8:30 AM flight VQS->SJU. At 10AM the night before received an email stating the flight "may have been cancelled." Called cape air, they confirmed cancellation but couldn't rebook me on another flight; went on their website and paid for another flight (10:04). The next morning for way of explanation told that "the plane broke." Got to the airport, initially the replacement flight was delayed till 10:30, then at 11:00 we were told that flight was also cancelled. Since we did not have a connecting flight we were placed at the end of the line. They did get us out later in the day, although i suppose because we were just squeezed in I was sitting in the back where I had to sit cross-legged as i only had about 4 inches of legroom. So 2 cancellations and poor communications on a round trip ticket = mediocre review. If I don't get my money back on the first flight I'll revise this to 1/5."

Pros: "They plain didn't crash although it sounded like that was likely when we were taking off."
Cons: "The lack of ear protection to cancel out some of the loudness of the small aircraft would have been REALLY nice."

Pros: "It was a smooth ride. Best flight I haven't had in a long time"

Cons: "The flight was delayed for over an hour. Nothing was said by anyone at cape air until i asked the attendant at the desk, which led to an announcement being made 45 mins into delay."

Pros: "It was my first solo flight, as well as first flight in a small plane. Quick, easy check in and boarding in Mayaguez, PR. In San Juan, exiting and meeting family was not easy, due to terminal design. Overall, great experience."

Pros: "It's great having the convenience of these flights."
Cons: "People know there is a security process to go through. Make it clear what you need in advance. There is no need to be rude in any way."

Cons: "Due to weight issue we made it safely to Cuelbra but our bags did not. Hopefully they arrive today or we will be going 2 days without them. No fun"

Pros: "Everything"

Pros: "Good, efficient flight to Bar Harbor from Boston!"

Pros: "Great pilot!"

Pros: "There was no food or entertainment so you should include a column in the survey that reads: N/A Otherwise excellent pilot!"

Cons: "AIRPORT SHUT DOWN TO EARLY AND NO AVAILABLE CAR RENTAL WITH DEBIT CARD. I BECAME STUCK WITH USING TAXI CAB."

Cons: "Was very disappointed. I missed my next flight in Boston because this one was cancelled 15 mins before we were supposed to take off- leaving little to no time to make other arrangements. When I first checked in I was told there was a slight delay due to 'wildlife management' then we got word that it is cancelled because of ice in Boston- it was 46 degrees. There was no compensation because the cancellation was due to weather. However, we were later informed that it was due more to lack of equipment. I have lost my faith in cape air"

Pros: "Great flight Albany to BOS. Cessna turbo prop. Super flight crew. Sure beats driving to Boston."

Pros: "Our pilot, Danielle, was very professional and friendly. The flight was absolutely beautiful. The flight was 22 min in a Cessna, so no food or entertainment needed."

Pros: "*No security (skip TSA) *Private, intimate experience with just 6 other passengers (but without the luxury of a charter since the tiny plane has no amenities, entertainment, food, or even water)"
Cons: "*UNSAFE -- you better hope your pilot doesn't have a heart attack or seizure or even arm cramp mid-air as the shaky, ratchety little 8-seater doesn't have a second pilot. Airline unconcerned w/liability. *Pilot (Captain Darryl) was a jerk, which the ground crew warned us about - unlike Air Sunshine and Seaborne (which we flew to other islands during the same trip), he didn't allow you to take pictures w/your phone in airplane mode. *Price was much costlier than Seaborne and Air Sunshine flights; when I learned of competitors and tried to switch, no cancellation (even within a day of booking). *Customer service almost impossible to reach; long hold times, limited hours. *They commit consumer fraud by charging for carry-on luggage in addition to checked baggage without ever disclosing that prior to the flight (and the normal airline baggage policy doesn't apply). *With much better and cheaper options, NEVER fly this airline for your own safety, cost consciousness, and well-being."