The food service was limited and not good. For a seven hour flight they could do better.
Left 40 mins late; we were fine on our connection but many on our flight were not.
Pros: "The crew member who is close to my seat did not even offer to help with my luggage which was very unprofessional."
Cons: "The crew members needs to be helpful, and customer service to their passengers!"
Cons: "Everything. Major delay, lost my vacation time"
Cons: "Flight was delayed, so missed connection."
Cons: "The AC was off while we were waiting to takeoff so it never felt cool in the cabin for the hour(ish) long flight we had. I don’t know if it was the size of plane that made it so we couldn’t have that on while taxiing/waiting our turn to take off or what, but it was too hot and stuffy onboard in Texas on the tarmac. Our next flight from Dallas to Huntsville, AL had the AC on the entire time we were waiting our turn/taking off- the plane was newer and slightly bigger. Not sure what the deal was but it made the flight pretty miserable."
Cons: "Check in was terrible. Took an hour waiting in line"
Pros: "Everything went smoothly."
Cons: "The flight was packed and wearing masks Was not enforced."
Pros: "the crew was nice"
Cons: "leaving on time. more than 4 hours delayed. we had to deplane the aircraft and all the time there was not a certain answer."
Cons: "If American Airlines didn’t delay 10 minutes so you miss your connecting flight twice within 1 trip"
Pros: "Very friendly crew, my flights were on time, good selection of movies. That's about it."
Cons: "Their Basic fare should be renamed "Bare-sic" – you have to pay for almost anything. Food choices can be better. I guess they can pay the Munich airport to get better treatment and not having to bus their passengers around."
Pros: "Amazing crew and boarding process (given our priority status), great food throughout the flight."
Cons: "Seat comfort"
Cons: "The communication on the actual flight could have been better. The flight from Houston to Charlotte was not very informative as in weather conditions, traffic, or the time in which we landed was not gone over."
Pros: "Boarding was quick and easy"
Cons: "The plane could have been cleaner"
Cons: "Smoke in cabin, has to return to Houston. Then they never transferred our luggage as promised."
Pros: "The flight was smooth"
Cons: "We boarded late, they were unable to seat our family all together, and the seats were uncomfortable."
Pros: "Much better the typical American cattle class. Qantas actually served real food. Cabin was spacious."
Cons: "Multiple delayed flights leading to short connection time. Despite meeting stated time, denied entry and surprises that my ticket was changed with no effort to correct said error at the gate despite adequate time prior to take off."
Cons: "Crew was very rude and the inflight food and entertainment was horrible. Food wasn’t edible and my tv didn’t work"
Pros: "Everything worked out great."
Pros: "Easy boarding, smooth takeoff"
Cons: "The loud child behind me kicking my seat and yelling"
Pros: "Late takoff"
Cons: "Late takeoff"
Pros: "Was able to sleep"
Pros: "Very little"
Cons: "Gotta fly from HOU to DFW to get anywhere ... Delays, running from gate to gate .. meanwhile AA staff and gate agents are always scowling and never helpful. In general, flying is expensive and sucks."
Pros: "I decided to travel First Class from Houston TX and that was the greatest choice I ever made. IAH requires travelers to arrive 2-3 hrs early due to traffic or weather conditions. I checked in at 2 pm and waited for my 5 pm boarding call. First class was amazing! I stored my belongings without any issues. I sipped wine and dined on pasta and watched the movie Father Figures with Owen Wilson and Ed Helms. The stewardess was polite and friendly. The food was enjoyable and the passengers were friendly. The bathroom as also immaculate, I was impressed."
Cons: "No complaints!"
Pros: "Everything was fine except..."
Cons: "The directions don’t work to connect to in flight entertainment."
Cons: "Airplane very uncomfortable!spacevery reduce to obtain more seating capacity they forgot customer comfort"
Pros: "the fly was on time"
Cons: "I don't like central seats"
Pros: "Flight attendants were nice trip was uneventful."
Cons: "Delayed. We were unable to change the flight to sit together. Staff not very helpful"
Cons: "Personnel; lack of customer service"
Pros: "I did have to speak with an attendant at the customer service area of checkin and she was great. Very helpful."
Cons: "Plane got cancelled. Missed my other flight. Spending $100 more that was unnecessary"
Cons: "My flight was cancelled and caused me to miss another connecting flight to get to my destination, and now need to purchase new tickets."
Pros: "Good pilot...smooth landing."
Cons: "snacks and lack of in-flight entertainment."
Cons: "Late and delayed arrival. No seed assign until I was at the gate"
Cons: "Delay No direction help for the gate Bad seats"
Cons: "They lost our baggage and communication was terrible"
Pros: "Easy to book. Reasonable price. 10/10 would book again."
Pros: "Free beverage"
Cons: "Was told I couldn't get on earlier flight because I hate checked a bag. That bag ended up on earlier flight and sat in Rochester for 5 hours. Was delayed due to "maintenance" and the inability to find flight attendant. Ended up changing gates and then forgotten for 45 minutes before manager asked someone if we were headed to Rochester. Once aboard second plane waited for another 45 minutes for fuel. Never flying American again.Was told I couldn't get on earlier flight because I hate checked a bag. That bag ended up on earlier flight and sat in Rochester for 5 hours. Was delayed due to "maintenance" and the inability to find flight attendant. Ended up changing gates and then forgotten for 45 minutes before manager asked someone if we were headed to Rochester. Once aboard second plane waited for another 45 minutes for fuel. Never flying American again."
Pros: "I sat next to my wife"
Cons: "Paying extra for seating"
Cons: "I feel as though I should receive some kind of courtesy credit for the poor condition of the plane, friendliness of the staff, efficiency of the staff, and finally for being 3 hours late because failure to adequately fuel the plane. I was skipped for receiving refreshments, the plane had interior panels falling off. The second flight didn't have enough fuel for a 40 minute flight. The pilot told us that we were delayed for rain for 10 minutes but we did not have enough fuel to circle around. As a result we came back to Philadelphia. I missed a graduation party as a result. I had a poor experience. The flight attendants did not greet me on entrance or exit."
Pros: "A two hour ride on an airplane without having to drive."
Cons: "The seats are extremely uncomfortable on this pane."
Pros: "The flight was excellent and the price was right"
Cons: "No complaints"
Cons: "Airplane temperature was freezing"
Cons: "Wifi only worked for a half hour, we paid extra to bring carry on bag, and the're was no space in the plane, had to send it in the cargo."
Pros: "Crew was very nice!!"
Cons: "Space on seat not comfortable for tall people"
Pros: "Crew was great. Plane was nice."
Cons: "No charger at seat."
Cons: "The fight was fine. however on the flight to Houston they loaded one of my suitcases onto another flight. It arrived to late for me to get it before the ship left. Their customer service is horrible!!! They continually lied about where my luggage was. Never again!!!!!"
Pros: "The seat was very comfortable"
Cons: "Wasn't expecting to have to run all the entertainment through my mobile device. I'd that's what you're gonna do, we're should get free wi-fi"
Pros: "The greeting and smiles I received from the crew members as I was boarding. The plane had entertainment and alcoholic beverages."
Cons: "The only thing I can complain about is the weather causing the aircraft to shake"
Cons: "In both flights the in flight entertainment don’t work, you need to pay for a service that is free in other airlines"
Cons: "They skipped me for drinks"
Cons: "The bathroom gets messed ( wet paper towels on floor) by irresponsible passengers, stays yucky ."
Pros: "Everything was fine and normal except the crew."
Cons: "My flight was a later one in the evening but all the crew showed was that they were ready to go home."
Cons: "Zero entertainment. Too cramped"
Cons: "My email is not linked to my phone, so I got no warning notices of two gate changes waiting for my connecting flight home. I waited at the original gate (C39) from arrival time (2:30 pm) til boarding time (5:40 pm). When I saw no change to my destination, I checked the United App to find that the gate had been changed C33). Rushing to C33 I found another flight boarding at that location with one United Representative who could not stop to answer questions. Seeing two unoccupied Representatives at the next gate (C32), I asked if they could help me with the confusion, they said I should check with gate C33 - which I told them that she was too busy with other passengers. I searched for a Departure Board and discovered that gate C33 was still the gate, but "aircraft maintenance" had delayed the flight until after 8:20. After having to check my carry-on because of lack of space in the overheads, my departure from the airport was further delayed another 30 minutes. Upon returning home and checking my email, I found notifications of two different gate changes (C33 & C44). Announcements should have been made at both gate C39 about the changing of the gate and at C33 explaining the problem. The captain's lame excuse about air conditioning and Phoenix's hot weather was lame to say the least."
Cons: "No assistance at all for handicap person, try to ask for help and was told grab a wheelchair and have your family push you or wait till 530 which my flight would be boardiat that time."
Cons: "The fact my luggage didn’t arrive with me in Detroit and that we were 30 min late and couldn’t get off the plane because of lighting like come on!!"
Cons: "Another passenger was extremely rude to me. Causing me to have to move seats mid flight. Crew did not try to resolve the issue with the man behind me and put me in a worse seat. Horrible."
Pros: "Flight was smooth, attendants were great."
Cons: "I was so uncomfortable in my tiny seat. They are small and awful."
Cons: "Short flight, so no food or entertainment."
Pros: "Nice trip!"
Cons: "This was a connecting flight and they were at the opposite ends of airport so had to run to catch this flight!"
Cons: "Never made it and had to go yet to another desk because it was a united flight this was the worst i have ever experienced"
Cons: "The food options are poor at best and it's really sad that they don't offer anything for free. My ticket wasn't cheap so I can't imagine they're saving me money on my ticket by not offering better food on that long of a flight."
Pros: "Easy, no probs. Clean & on time."
Cons: "Nuttin. All good."
Pros: "Ordered the Protein Box, it was ok.. crew members nice."
Cons: "The Smell on the flight was unacceptable, I was sitting about a couple rows across the middle bathroom, and it smelled horrible, I had never had an experience like this on any other flight, I fly United many times a year, and this had me really uncomfortable for almost 5 hours, since the flight was delayed almost 1.5 hours while we sat onboard the aircraft at the gate, that had me miss dinner plans too in San Francisco as well. I really hope they can fix that, For the good of the passengers, felt like I was going to be nauseous all the time, and I'm really not someone that complains or takes time to review badly."
Pros: "Best united flight I've been on in a very long time!"
Cons: "That the flight was delayed."
Cons: "Having to pay for entertainment."
Cons: "I didn't like the fact I was unable to reschedule my flight due to medical reasons. The ticket I purchased was nonrefundable. I wasn't asking for a refund, I was asking to reschedule due to medical reasons of which I have a letter from my Cardiologist as proof of my condition. I saw my Cardiologist Baxter D. Montgomery, M.D. phone: 713.599.1144 on June 9th and was treated for uncontrolled Blood Pressure. I was advised to reschedule my flight after a follow-up appointment on June 23rd. On June 10th I Called United to reschedule my June 11th flight and was referred to Lowestfare.com at 800.678.0998. I spoke to Albert and explained my situation and was told that I couldn't reschedule. I asked to speak to a manager and spoke to Jane who only confirmed that I couldn't reschedule and nothing could be done. Not allowing customers with verifiable medical excuses to reschedule their flight is a shameful business practice."
Pros: "Friendly staff. More leg room on United express"
Cons: "Snack options not good. Wi-Fi connection not good for United app and the free movies didn't work."
Pros: "Pilot communication was great"
Cons: "Gate and customer service agents are not helpful and not on the same page."
Cons: "Flight attendant was really not very nice at all. I felt like I was in trouble for even taking the flight. 'Move your feet. Bags have to be moved under seat. I need to see your seat belts.' She was curt, unfriendly & really made me upset with her bad attitude. Maybe she was having a bad day but I paid good hard earned money for my trip. I at least deserved courteousy & mutual respect."
Pros: "The flight attendant was one of the best ever - super sweet, funny, and accomodating. Also, the pilot nailed a super sweet landing at the end."
Cons: "Everything else. The only redeeming feature of the flight experience was the great flight attendant onboard and the fact that we actually landed at my destination. The coffee maker onboard had been broken for a long time and the airline couldn't be bothered to fix it. If I were the flight crew, I would have gone on strike. No leg (or arm) room on the express jet really punctuated a 34 hour itinerary with a sour note. I could barely walk off the plane in the end. Less comfortable than a cheap rental truck for the same amount of time. I likely won't fly again with United. I'd almost rather walk next time to be completely honest. At least it would be healthier!"
Cons: "Thr boarding process was a mess, a lot of people didn't even have seats assigned."
Pros: "I actually got bumped from this flight to one that went directly to my final destination of San Fransisco. What a great experience!"
Pros: "Getting to Houston fast"
Cons: "The plane was hot! And flight attendant was kinda over it."
Cons: "I payed for my flight about a month prior and for some reason still did not have a guaranteed seat on the flight and almost got left behind"
Cons: "They only had enough to food for the front of the plane , me and everyone in back was left hungry, I have never been so disrespected"
Pros: "It was awesome, I could travel on Gold gropu for a chrap pice! Simply great"
Cons: "Flight got cancelled after being delayed for over 2 hours for mechanical issues. Gate agent was not overwhelmingly helpful or understanding to people's frustrations during the delay and didn't go out of her way to try to help. Customer Service was helpful and able to rebook and provide overnight hotel accommodations, but it was a very slow process that clearly frustrated some customers even more. Clearly not anyone's fault, but still frustrating and not a great flying experience."
Cons: "I cannot boo up to wifi so was unable to enjoy any entertainment."
Pros: "guess that the only thing I liked is that there was no problem during the flight."
Cons: "When we landed un Houston it took forever to get off the plane. It was unclear where to get my luggage. I had to leave it to pass through TSA to run and try to catch my flight from Houston to Chicago. When I arrived at my gate I got there just in time because they were starting to board the plane. I was uconfortable sitting between two men. I traveled alone. When we landed in Chicago, took forever to get to the gate so we can get off the plane. There was no entertainment, at least for me. My phone was way low in battery and ai couldn't watch anything."
Pros: "Easy flight , no fuss no muss . Great snacks ."
Cons: "More seating area in the airport near the gate , flight itself was great ."
Pros: "The only thing I have to say that is positive is that it was relatively easy to change my flight date and time in the United app once my original flight had been cancelled. The app was the only thing that helped me understand what was going on during the constant time and gait changes throughout the day."
Cons: "This airline is terrible. First we were told that the flight would be delayed 1 hour and 40 minutes. We were supposed to leave at 2139 from IAH to PHX. They changed the departure to 2309 due to "mechanical failure" of one of the aircrafts. We were told a plane was coming and that we were just waiting for another flight to Albuquerque that was delayed before us to leave the gait. Long after that first delayed flight left passengers for PHX were delayed 3 more times which ended in the final tenative departure time being 0145. We were told at 0115 to sit tight and wait because the plane was now here but the crew was still in route. Shortly after this promise, the crew showed up and everything seemed to be ready for us to board. Another 30 minutes went by and they announced that the flight was cancelled. United airlines had used up over 4 hours of changing gaits and times only to end up cancelling the entire flight. They did not offer any explanation for this nor were they the least sympathetic to the travelers who have all paid to be on that flight. The customer service was disgraceful and did not offer any type of help on reimbursement, hotel, cabs, or compensation for this."
Pros: "It was good to be in Houston for a brief moment!!"
Pros: "Crew were awesome, helpful when filling out documents for customs. it was nice to be on a less crowded plane for once."
Cons: "The plane advertized itself as having wifi, which didn't work once airborne. Why offer it if it doesn't work? Also, the plane looked like it was in rough shape, not very reassuring."
Cons: "The service was good, and the food tasty, but not very much. Also, the guy next to me couldn't sit still, but that is not the fault of the airline."
Pros: "Again friendly"
Cons: "Rough flight and technical problems then had to wait another 45 mins on runway to get to the door"
Cons: "Our flight was delayed, even when we landed our piolet was told to find another gate, when we got to our next flight the sign said boarding but they would not let us on, made us stay in Houston over night"
Cons: "The KAYAK APP sucks i selected annother date And time And missed the flight as a no show. I selected the date for next thursday And the APP moved it And booked it for the same day. impossible to take it was Erich And not the date i wanted. I reeboked it in UNITED direct payed 75 USD and fixed kayak mistake. Never use this sh...t again"
Pros: "Flight not full so with empty seat beside me I had lots of room to sprawl!"
Cons: "I still think it's wrong for airlines to charge for food so I didn't buy any. Couldn't get United app to work so no in-flight entertainment except what I brought."
Pros: "It was ok, male flifht attendant super friendly"
Cons: "The seats weren't that comfortable for my husband due to his height."
Cons: "Would have been nice to be able to recline the seat a bit. To straight up"
Pros: "Everything !!! Everything was perfect as usually!!!"
Pros: "Just the flight price"
Cons: "Spirit airlines works at Internatiinal Airports but any employee speaks more than one language (only english), No free food. The seats are uncomfortable. The customer service are not good ( no smiles, orientations etc.) baggage fee too expensive! We have to paid for everything."
Pros: "The price of the ticke."
Cons: "The seat space and the employees attitude could you some improvement but you get what you pay for."
Cons: "Seats are small n too close together"
Pros: "Stewardess announced we were on a flight to Cincinnati and many people were concerned until she corrected it with humor."
Cons: "Stewardess announced we were on a flight to Cincinnati and many people were concerned until she corrected it with humor."
Pros: "Great flight till we landed......."
Cons: "Got here a half hr early but sitting here not going to terminal cause they say ppl can’t be walking to bathroom. But everyone is seated for 20 min and we still are NOT moving!! So when they report they got u here early it’s a bunch of BS!!!"
Cons: "i lost my spirit they got me once i will not be bite again by them. i will have a smile on my face when they go ouut of business, do not send me information that includes spirit airlines again !"
Pros: "Nice crew"
Cons: "Every time I've flown with spirit there's been long delays. I understand it's a cheaper flight but they should still respect people's time a little bit more than they do. At least compensate us with something for the time we lose."
Pros: "Flight was smooth especially considering the fact that it was raining and we flew in the clouds for 45 minutes"
Cons: "Besides the fact that I had to pay to reserve my seat I was charged 2 different amounts for the same seat and the flights were similar in length. Not sure why the difference."
Cons: "Flight crew was rude to passengers, and during the overnight flight had a three hour long very loud conversation about their personal lives. Any passenger that approached them was treated poorly. The airplane floor and seats were dirty upon arrival. As with any low budget airline, the seats were uncomfortable and there were no entertainment options. Check in was a nightmare with insane lines and passengers barely getting their bags and check-in figured out before rushing to the gate. Recommend arriving three hours early if you don't want to wonder if you're about to miss your flight through the checkin and bag drop process."
Pros: "flight was just fine"
Cons: "I paid for a seat upgrade I did not get... looked like first 2 rows were the large seats I was in row 8..."
Pros: "The low initial ticket price"
Cons: "Having to pay for a seat and baggage after buying a ticket. I got an earlier standby Delta flight on Friday so I skipped the first Spirit flight (which ended up being delayed anyway). On my flight back to Denver today, I found out in the terminal that my entire trip was cancelled because I missed my original outgoing flight. I was never notified of this cancellation through email or phone call. I was then asked to pay another $200 for a one way ticket back to Denver. Luckily I was able to fly standby on Delta again instead. Never flying Spirit again. Terrible customer service as well."
Pros: "No entertainment on the flight and we didn't have any food. Flight was a direct flight. Everything went smoothly. Actually arrived a little earlier than scheduled. Didn't have to wait too long for our luggage."
Cons: "They cancelled flight with no help with an alternative same day arrangement"
Cons: "Worst airline ever"
Pros: "The boarding was wuick and easy"
Cons: "Unexpected luggage prices. All food and drink had to be purchased with a debit or credit card. Flight crew was rude to the passengers."
Pros: "The professionalism and kindnesses of the crew."
Cons: "Al-la-cart pricing and sardine seating is ruining the air travel experience."
Cons: "I couldn't make that flight and called ahead the airlines to let them know. But a day after found out my return flight has been canceled as well. Terrible terrible experience. Had to buy a return flight again."
Pros: "Nothing special."
Cons: "I didn't know I'd have to pay for my carry on."
Pros: "Smooth without delays"
Cons: "3 dollars for a Coke"
Cons: "Seats arms are constricting on sides. Doesn't allow much movement to turn comfortably too one side."
Pros: "Everything!! FLIGHT was perfect.."
Pros: "They refunded my ticket"
Cons: "Had to find another flight"
Cons: "it was awful - I can't believe how narrow the rows are. I'm 5'5" and my knees touched the seat in front of me. A third of my personal item (a backpack) stuck out from below the seat in front of me. I've never been more uncomfortable on a plane. But it was cheap, so...worth it?"
Pros: "Boarding was quick. Deboarding only slightly less so. The flying was smooth."
Cons: "I'm glad my plane tickets were gifted to me because it was not worth the price. I'd found flights around the same price range that include carry-on luggage and sometimes even a checked bag, reclining seats, and complimentary non-alcoholic beverages. Spirit bombards you with ads about how every inconvenience supposedly saves us money. It doesn't. It's hidden costs. 99% of people are going to need more than a backpack when they fly across the country. And it doesn't go towards service either. Check-in kiosks didn't open until an hour before the early morning flights, despite the instructions we receive. Deboarding is chaotic. Flight attendants zoom by before I can throw away my trash or ask a question, and they don't help customers with overhead storage."
Pros: "Newer plane from Detroit to Ft. Lauderdale."
Cons: "passenger behind me constantly allowed the tray table to fall, they were really tall and their knees were constantly banging into the back of my chair. I wanted to switch seats with the person behind them so that passenger could feel how they were treating me"
Pros: "The crew was friendly. Our pilot was awesome, told jokes and had a great sense of humor. We left on time and arrived early. Would definitely fly Spirit again."
Cons: "Size limit for personal item is too small. I could have easily fit my "oversized" personal item under the seat in front of me."
Cons: "I DON'T LIKE BEING CHARGED $65.00 FOR A CARRY ON BAG THAT TWO MONTHS EARLIER WAS FREE. IF YOU WANT THE EXTRA MONEY, WHY NOT JUST PUT IT IN THE PRICE OF THE TICKET AND QUIT PRETENDING HOW INEXPENSIVE YOUR AIR FARES ARE."
Cons: "Spirit should not be allowed to advertise their "ticket price" as such on these websites, since for any round trip carryon baggage starts at $90 additional, as well as additional charges for most seats that offer any comfort at all, since the seats do not recline and the tray table support cross-bar pushes into the back of the passenger on front of it. This is only the beginning of my complaints"
Pros: "I liked that the flight was one time and the crew were very friendly."
Cons: "We're were not aware of what was and was not included in the flight ticket price, such as luggage and food. we were not aware that we had to pay extra for carry on luggage, and we were not aware that the weight of the luggage was decreased."
Cons: "Wouldn't let me board my flight even though I got the almost an hour before take off then told me I had to pay $100 to catch the next flight. I will never got with spirit airlines again."
Pros: "It was a much better flight than my 8/11 flight#922 to Detroit. Aside from the costly carry-on charges re: both, the six-hour delay on#922 was poorly handled and the reasons for the delays effectively communicated. The lack of available and informedcounter staff was a big problem. You lost future customers. This flight was on time and easy."
Cons: "I think I covered it above."
Pros: "The sits for me very comfortable"
Cons: "Delay for 5 hours..really terrible..this is my first time flight with spirit and definitely the last time"
Cons: "Flight left an hour late, I am 6'5" tall and there was no option to upgrade to a seat with more leg room both of my knees are bruised from the constant rubbing of the seat in front of me on my knee caps. You have to pay for any food water snacks that you'd like. The flight was way oversold as well"
Cons: "Charging $90 for round trip carry-on case that I am putting myself into/out overhead compartment is preposterous. First being one hour late to takeoff then flying like maniacs and arriving only to sit in the field for another half-hr, waiting to be allowed into the port - is not professional. The only function the crew performed, in both directions, was to push their outrageously priced merchandise and credit card. No other service was offered. Chairs are instrument of torture - the knees of the passenger behind me were kicking my back through the fabric, way in and out. Don't fly Spirit Airlines!"
Cons: "NOT BEING ABLE TO PUT MY CARRY ON BAG IN THE OVERHEAD WITHOUT BEING CHARGED. WHAT'S NEXT, PAY TOILETS?"
Pros: "A cheap flight that got us to our destination safely and on time."
Cons: "Bring back a free soda and snack. It's the least you can do."
Cons: "I arrived 45 minutes before my flight departing at 4:13Pm from detroit, making it just in time after having a flat tire. Before I even opened my mouth the desk person, Betty, said "I can see you're in a rush and I don't rush for anyone." I missed my flight. They couldn't reschedule me until the next morning. I went to the Delta desk, they got me on a 5:36 flight. I will never, ever book a flight on spirit again. And I will tell everyone who will listen not to fly them. You are THE WORST AIRLINE and your employees are JERKS. Thanks for nothing."
Cons: "There was no flight from Detroit to NYC, it was cancelled and in the end 7 of us got together and rented a van to drive there. The cabin staff and ground staff were terribly unhelpful and generally seemed to not have the training to deal with a situation like this. Not a single person felt compensated or helped out in any way. Worst flying experience of my life and will never fly Spirit again....neither will anyone else I know."
Pros: "the seats"
Cons: "The delay for defueling. It was delayed almost an hour. And when we got to LaGuardia had to wait 20 minutes or so for a gate"
Pros: "Purchasing my ticket from Kayak was easy and quick! But actually flying Spirit was a horrible experience. There was a delay without explanation regarding my return flight. The planes were old and during take offs and landings seemed to be on the verge of falling apart. The staff was rude and seemed like they were not confident in the planes abilities either. Overall, as a first time Spirit flyer I have no plans of flying with them again. Similarly, now I know why people always fly Delta!"
Pros: "* Cost * Being on-time (no delays to and fro)"
Cons: "A complimentary soda and snack would be nice."