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Cons: "JetBlue is awful. TVs don’t work. Staff isn’t friendly"

Pros: "The crew was accommodating"
Cons: "The TV did not work…"

Pros: "I got a free coffee in the terminal which was pretty cool. I definitely needed it. And I've never seen a plane with TV channels. I liked that alot."
Cons: "Nothing I can think of"

Pros: "Crew was courteous and gave constant updates in regards to any delays."
Cons: "Flight was delayed and there was congestion prior to take off. Not sure there was anything that could’ve been done."

Pros: "Tv."

Cons: "Not having a 10 hour delay/sleeping in the airport."

Pros: "The crew was ok."
Cons: "We wait too much, at least someone should have told the reasons for the waiting."

Cons: "Baby’s on board -_-"

Cons: "The tvs didn't work."

Cons: "TV wasn’t working"

Pros: "fair"
Cons: "nothing at this time"

Cons: "The wifi didn't work, and this wasn't the first time thier wifi was out. I've been flying on jetblue frequently lately and that's my only issue. Everything else was good."

Cons: "Leaving on time. We got in at 4 AM."

Cons: "6 hour delay."

Pros: "Yes"
Cons: "Boarding pass on phone text"

Pros: "Nothing"
Cons: "Awful treatment of passengers."

Pros: "The inflight crew was absolutely incredible. They were funny and helpful especially as our situation was incredibly bad."
Cons: "After waiting almost an extra hour plus for a delay, the boarding process was complete chaos. Not to the fault of the crew at LaGuardia, but just based on the annoyance and impatience of the passengers waiting to board. Once on the plane, our row was the only one with broken TVs. Unfortunately for my husband and myself, we were flying with two toddlers with whom we had solely expected to entertain with the TV."

Pros: "The flight was not completely full, so there was extra room."
Cons: "The choice of movies was poor. There were no charging stations for electronic equipment. The announcements kept on interrupting the shows. The crew did the bare minimum."

Pros: "The personnel were courteous and listen to your request ,the flight was exceptional.."
Cons: "No comments at this time."

Cons: "5h delayed"

Cons: "Everything"

Pros: "Comfortable!"

Pros: "Great service. Also loved the size of the seats and the leg room that I had."

Pros: "On time flight, roomier seat"
Cons: "Airport, IGA"

Pros: "Smooth flight, efficient pilot."
Cons: "Staff weren’t particularly welcome and didn’t have the usual Jet Blue character. Boarding was a nightmare with only one poor employee working the gate for a fully booked flight. TVs were old and signal broken most of the flight."

Pros: "Great flight with early departure; not crowded"
Cons: "Longer flight than normal due to Florence"

Pros: "On time and pleasant"

Cons: "You could hang meat in the cabin. Flight attendants just gave lip service. Not alone in my assertion. Left 93 degrees in NY and arrived in 82 degrees FLL with a runny nose and cough. Go figure."

Pros: "Efficient and kept us informed despite weather delay. Lovely flight attendants"
Cons: "Non Working tv, cramped seats"

Pros: "Nothing really."
Cons: "1. Forced to check carry on because of a pocket in the front when other passengers were allowed to bring actual suitcases which were taken right before boarding. Apparently JetBlue has a quota to meet as to how many people they charge for carry on luggage. 2. Refused to allow me to request my seat ahead of time to try and charge a $50 fee for an upgraded seat, even though by purchasing a ticket, I am guaranteed a seat on the plane. 3. Late once again. So far every flight taken by JetBlue this year has been late. My only on time flight this year has been with Delta. I do believe they are the new Spirit Airlines in disguise. This airline has been moved to the bottom of my list. I may take them once more but it depends on how many points I have with them, if it's enough to cover a free trip. If it doesn't, I will forfeit as the aggravation and nasty behaviour at the check in counter especially at LaGuardia is too much to take. They are also every discriminatory at that airport also, especially the people who work at JetBlue. I have to take responsibility for keep trying. It the same as beating a dead horse and expecting it to get up and run."

Cons: "The airline had the flight delayed due to waiting for flight attendants. Very irresponsible of the crew and members, which weren’t working on the flight"

Cons: "Flight was already delayed and then we sat on the airplane for approximately 45 minutes before take off."

Pros: "On time. Smooth flight."
Cons: "Drunk guy on plane."

Cons: "The the fight was 2 hours late"

Pros: "It's comfortable and the staff is friendly"
Cons: "The delay"

Cons: "Delayed"

Pros: "Lots of leg room! Flew with Delta on the way up. My 6'5" son and I (5/10") were extremely cramped on the Delta flight, having to sit side ways in the seat for almost 3 hours. Won't do that again. Jet Blue had plenty of room to spare - over 5" to seat in front of us! No comparison!! Thanks, Jet Blue."
Cons: "Lots of hassles at NY airport. Staff did not agree with each other as to what should or should not be scanned...confusing to say the least."

Cons: "Everything was good !!! Thank you for the flying"

Pros: "Seems like spacing between the seats is greater on JetBlue than with some other airlines. Really like that."

Cons: "The boarding was a shitshow because nothing was done to prevent people from taking all of the overhead compartment room, so by the time my group boarded, there was no room. But, people were still trying and so that backed the line way up from 1/2 way into the plane all the way out the plane and IN SPITE OF MY REPEATED ATTEMPTS TO GET THE FLIGHT CREW TO ASSIST AND CLEAN UP THIS PILE OF HUMANITY, THEY DID NOTHING!!! They forced me to gate checked my carry on bag (no checked bag) and did not tell me I would not get it back AT the plane and had to go out through security to get it at the baggage claim and come back in through security and because of that incompetence I MISSED MY CONNECTION AND WAS STRANDED IN FLL OVERNIGHT. After the front desk continuously trying to explain to me how it was my fault some how, I HAD TO PURCHASE A SEPARATE TICKET ON A DIFFERENT AIRLINE OUT OF MIA AT 5AM TO MAKE THE WEDDING!!!! This is beyond unacceptable and as someone that travels for work and stays roughly 100 nights a year in hotels, I WILL NEVER ALLOW YOUR COMPANY TO BE ABLE TO PUT ME IN THIS SITUATION AGAIN!!!!"

Pros: "The terminal"

Pros: "Comfort"

Pros: "I like the fact that Jetblue handled the on boarding ot the passengers fast and efficiently starting with preferred riders, then going from the rear of the plane and moving forward. They also realized the plane was full so offered customers the free option of checking a bag in cargo. I would have preferred if they advised customers before checking through security of this option as I would have taken it rather than discard with some bottled products. The entertainment video was great on board, they offered free beverages and snacks. The crew moved through the aisle fast and efficiently when dispersing the food, and again when collect the refuse. While we had a little turbulence, the flight was uneventful and the pilot handled the landing very well. Departing the plane was also fast and efficient, although takes time because the plane was full. Overall, I was impressed with JetBlue, and their flight team."
Cons: "I thought that although comfortable, the chairs and fabric were obviously well worn and definitely needed upgrading. I also noticed that the chair head area didn't have a removable sanitary cover, which I thought should be there considering the number and frequency of change overs per seat on these flights. This is necessary to promote sanitary and comfortable conditions."

Pros: "Everything."

Pros: "The best part of this trip was checking in.. it was a breeze.. I must say the Orlando landing was the best touchdown I've ever experienced..Smooth.."
Cons: "Let's start with getting on the airplane was like herding sheep.. When I finally got to my seat someone was in it.. And I had no place to put my carry on.. The flight was suppose to leave 9:00pm.. we didn't leave til 9:40.. The safety announcement was awful. We cudnt hear most of it.. The turbulence was scary and the noise made me put on headphones to sleep. Once it landed in Orlando the airplane traveled around the entire airport .. It took forever to get off the plane but I was so happy to get off"

Pros: "Everything went very smoothly!"
Cons: "Voice of female announcer at gate--too loud and did not speak clearly=just annoying, not informational."

Pros: "I like that i got there safe and fast"
Cons: "A person was on the plane with there dog and they didnt have a pass for the dog and crew escorted everyone off the plane just to get the person off."

Pros: "Great non stop flight from NY to Boston. It was quick and smooth and I got good entertainment and got to watch tennis. I will definitely use Jet Blue more often."

Pros: "They had little televisions screens for entertainment which was unique that it had tv rather than movies. I liked it."
Cons: "No phone chargers which was a little flaw."

Pros: "All good."

Pros: "Great pilot! Awesome experience. Very safe. Pilot was diligent"
Cons: "Nothing!"

Cons: "Boarded half hour late. No explanation. Pretty standard on Cape Air these days"

Pros: "Amazing view"
Cons: "Warning about what to take from carry-on, since it wasn't available during flight"

Pros: "Professional crew"
Cons: "Leg room. New planes."

Pros: "I had the opportunity to sit in the co-pilots seat! What an amazing experience.. Flight departed on time too."
Cons: "Nothing at all.."

Pros: "Pilot did a great job, flight was as smooth as glass for the 7 of us passengers!"

Pros: "Such a small plane didn’t expect the seats to recline. Liked the view but Boy is it warm onboard"
Cons: "Not much you can change on a puddle jumper"

Pros: "Fun flight to the cape. Awesome pilot"

Pros: "Considering I was a bit scared flying on a small plane my pilot was excellent. I enjoyed this flight so much. It was spectacular!"

Pros: "Flight from Havre to Billings was fine, from check in through security and to the flight. Smoke from CA, OR, NV fires really limited the view, but CapeAir did fine with their service"
Cons: "Seats are a little small, but that is to be expected in such a small plane. Other than that, the flight was great."

Pros: "Excellent woman taking care of a delayed flight. Handled passenger and boarding process as well as check in beautifully and so kind and efficiently!!"
Cons: "The delay due to mechanical problems"

Pros: "Staff were great - courteous, professional and friendly. Plane was a fun experience as always."
Cons: "Not Cape Air’s fault, but the smoky haze (from fires in CA, OR, NV) diminished some of the long views - vistas were not quite as beautiful as on past flights."

Pros: "Smooth flight. Nice option to fly to small airport closer to home."

Pros: "Got to sit next to the pilot!"
Cons: "Nothing, it was an absolutely breath taking flight!!"

Cons: "Connection booked too close. Missed flight, new flight delayed. Kayak booking does not leave enough time to transfer."

Pros: "Good people quick flight"
Cons: "I'm a big guy and it's a really small plane."

Pros: "Crew was pilot and helpful in explaining the situation to me."
Cons: "Got bumped from a flight to make way for a pilot in training. The fact that this happened on christmas eve made it even worse. Had to wait until boarding to find out that was being bumped and was told I shouldn't have been allowed to check in."

Pros: "I was pleasantly surprised by everything! It was easy staff was friendly and the piolet was great! What more can be said! Planning on using Cape Air again!"

Pros: "The ease of changing flights."
Cons: "Of the three women at the gate one was rude to everyone. The two others seemed ditzy and clueless. The announcements they made were incomprehensible to many in the passenger audience. There was substantial eye-rolling."

Pros: "You see there was a terrible storm that closed the EIS Beef Island Airport. But because I booked through ya'll I was totally screwed. The individual Airlines are not permitted to rebook my ticket because you are a third party carrier. and You would not rebook because the airline could not change the flight status on the first plane from Mayaguez to San Juan - that flight was not cancelled due to the closure but because I would be stuck in San Juan for possibly 2 days with no money and no where to sleep, well you get the point. So InterCaribbean and Cape Air came to the rescue and after a 4-5 hour ordeal and having to travel to Mayaguez airport I am now rebooked."
Cons: "Y'all and will never ever ever book through a third party again."

Pros: "Friendly & informative pilot, smooth efficient ground crew: they didn't bang up my vintage Levi's back pack..."
Cons: "No complaints...A+"

Pros: "My first time on a such small plane and the ride and the landing were very smooth with great views!!"

Pros: "Hate crew diligently kept me informed of my bag connecting from my 45 minute late "on time" united flight."

Pros: "I sat in the copilot seat since plane was so small."
Cons: "Delayed so I missed my connection in Boston. I ran to catch it but the door was closed and they wouldn't let me on, even though plan was still sitting at the gate. I had 8 min to spare."

Pros: "Ride was smooth."
Cons: "No information nor staff at counter, so one was uncertain when flight would depart."

Pros: "Flying over the traffic heading to Hyannis where you take the ferry to Hyannis. Experienced pilot who told us the stewardess would be passing out food after we were airborne. Good sense of humor in a 9 passenger plane."

Pros: "I love the small planes and the overall friendliness of the pilot and the other employees - reservationists, ground crew, and others in the terminal. Once I landed in Nantucket, I had a 1 1/2 hour layover to Hyannis. When I went to check in with the reservationist, she asked if I wanted to get to Hyannis faster or if I had business on the island. I said I would like to get to Hyannis as quickly as I could, so she put me on the next flight which left within 15 minutes. After a long flight from LA to Boston, then to Nantucket, and then to Hyannis, it was nice to get home earlier than expected. I live on the Cape, and I love that I can fly into Hyannis. Then I only have a 25 minute ride home."
Cons: "No complaints"

Cons: "Landing crew in Boston was rude, bossy, and repetitively sciolding, just because I touched the door of the plane. No instructions nor to or warnings were posted, but he kept harassing me and the other passengers.about "our safety"."

Pros: "It is always a pleasure to fly with Cape Air. The staff especially in Owls Head are phenomenally nice and helpful."

Pros: "The view from PR to St Thomas was amazing!"
Cons: "The departure was late for no apparent reason that complicated my meeting with family members in St Thomas."

Pros: "The flight was on time and it was a great flight on a nice sunny day! We arrived earlier than informed at the time of takeoff."

Cons: "Too expensive. 399 for a 40 minute plane ride? Really?"

Pros: "Great timing"

Pros: "Great pilots Flies where other airlines don't Quick check in"
Cons: "Booked a 8:30 AM flight VQS->SJU. At 10AM the night before received an email stating the flight "may have been cancelled." Called cape air, they confirmed cancellation but couldn't rebook me on another flight; went on their website and paid for another flight (10:04). The next morning for way of explanation told that "the plane broke." Got to the airport, initially the replacement flight was delayed till 10:30, then at 11:00 we were told that flight was also cancelled. Since we did not have a connecting flight we were placed at the end of the line. They did get us out later in the day, although i suppose because we were just squeezed in I was sitting in the back where I had to sit cross-legged as i only had about 4 inches of legroom. So 2 cancellations and poor communications on a round trip ticket = mediocre review. If I don't get my money back on the first flight I'll revise this to 1/5."

Pros: "They plain didn't crash although it sounded like that was likely when we were taking off."
Cons: "The lack of ear protection to cancel out some of the loudness of the small aircraft would have been REALLY nice."

Pros: "Everything! Staff, captain, plane, efficiency, intimacy of the small plane. I don't love flying - it's a means to an end. But, this flight was fun. No food, but it was a 30 minute flight, so no refreshment needed."

Pros: "Great service and quick flight from Lebanon to White Plains. Super convenient and the crew was very friendly."

Cons: "The flight was delayed for over an hour. Nothing was said by anyone at cape air until i asked the attendant at the desk, which led to an announcement being made 45 mins into delay."

Cons: "They have a bad rap in the Caribbean for bad service and unreliability, as I found out after my bad experiences. I was left stranded in St Croix because even though they charged me for the flight "my name didn't appear on their seat list." And they were like oops nothing we can do sorry. This time, they left me stranded in Puerto Rico. For three days they couldn't rebook me. Flight was cancelled on xmas weekend because the "pilot was over his hours." After they rebooked everyone else on the flight including my boyfriend, their computer wouldn't rebook me for some reason so I had to purchase a ticket to be able to leave. They assured me they would refund me but of course I've been emailing with Cape Air for a week and still no refund. Never flying with them again obviously, and recommend you avoid them if you have connections or need to get somewhere guaranteed. Maybe they have better service on the east coast but they should do a total overhaul of their service in the Caribbean."

Pros: "But it came on the next flight to Rutland and was delivered to my house that evening."

Cons: "Due to weight issue we made it safely to Cuelbra but our bags did not. Hopefully they arrive today or we will be going 2 days without them. No fun"

Pros: "Good, efficient flight to Bar Harbor from Boston!"

Pros: "Great pilot!"

Pros: "There was no food or entertainment so you should include a column in the survey that reads: N/A Otherwise excellent pilot!"

Pros: "Great. But you have to not be scared of small planes. The plane only seats 8 people. You can high five the pilot."
Cons: "Very small. I'm 6'4" very tight fit"

Cons: "AIRPORT SHUT DOWN TO EARLY AND NO AVAILABLE CAR RENTAL WITH DEBIT CARD. I BECAME STUCK WITH USING TAXI CAB."

Pros: "Crew is very friendly and the views are beautiful."
Cons: "This plane is an 8-seater, so no food, no drinks, no entertainment and no lavatory. Short flight, though, so not a big deal."

Cons: "Was very disappointed. I missed my next flight in Boston because this one was cancelled 15 mins before we were supposed to take off- leaving little to no time to make other arrangements. When I first checked in I was told there was a slight delay due to 'wildlife management' then we got word that it is cancelled because of ice in Boston- it was 46 degrees. There was no compensation because the cancellation was due to weather. However, we were later informed that it was due more to lack of equipment. I have lost my faith in cape air"

Pros: "Our pilot, Danielle, was very professional and friendly. The flight was absolutely beautiful. The flight was 22 min in a Cessna, so no food or entertainment needed."