Pros: "Delayed almost 3 hours."
Cons: "Little delay is ok but not 3 hours."
Pros: "Great crew and smooth landing"
Cons: "Nothing all was well"
Pros: "Crew did a fantastic job"
Cons: "All was well"
Pros: "Good crew on this leg. While not always the case, they left the lights off for the entire flight and only had them dimly on when doing their final checks. It was also nice that everybody was handed water bottles that wanted one."
Cons: "Alaska Airlines doesn't have seatback screens and only limited beverage selections on these shuttle flights."
Pros: "Polite crew :)"
Cons: "Pretzels!!! Seriously, the Biscof cookies are not as good. Of course, I like salty :)"
Cons: "Better snacks premium members"
Pros: "It was on time, arrival and departure. Boarding procedure smooth"
Cons: "Flight attendant Lisa was always rude, there’s no entertainment and the sits are very uncomfortable"
Cons: "Please let us know to login to Alaska WiFi at the GATE please.. please.. because once inside cabin it’s too late to get set up for onboard entertainment."
Pros: "Toni was amazing"
Cons: "Flight was delayed 8 hours"
Pros: "Very friendly staff. Very convenient layover switch at airport."
Cons: "Little personal space in seating. No video monitors— need to use own cellphone to view videos. Need to pre-order meals if you want them."
Pros: "Friendly staff. Snack service."
Pros: "Seats were comfortable and did not feel confining. Takeoff and landing were very smooth."
Cons: "Having a male flight attendant wearing makeup was off-putting. A gluten free option for snacks would be nice."
Cons: "It is a late night/early morning 5 1/2 hour flight. Seats are not as comfortable as some airlines I have flown on such as Delta and Canada Air. No coffee offered early morning before landing which would have been nice"
Cons: "They’re amazing crews"
Pros: "Good leg room Good coffee"
Cons: "No iPad to rent or on seat tv screen"
Cons: "We were sitting in first class. My husband went to use the restroom in our cabin and the female flight attendant told him to go back behind the curtain and use the bathroom assigned to his cabinet. He is Colombian and she surely profiled him, as I saw two other passengers from coach use the first class bathroom with no concerns."
Pros: "Flight had a mechanical issue. They kept us informed, provided vouchers for food, and a discount on a future flight. We also were offered a free drink once the flight finally did take off. Crew was terrific."
Cons: "It was a 5 hour delay, however, we deplaned after about 50 minutes."
Pros: "Employees were friendly and helpful"
Cons: "Every single flight left extremely late which meant I was running through the airport to catch my connections."
Pros: "It was great we had a nice Tailwind that got us in 50 min early . Space in seating was more than adequit."
Cons: "Their wasn't anything I disliked."
Pros: "Staff was awesome"
Pros: "Had no food or entertainment"
Pros: "Excellent Crew - I flew standby, so have great gate agents and flight attendants makes all the difference when you’re hoping for a seat. In flight they are professional and personable and keep you up to date on what you need to know! Plus, I’m always happy when my flights have USB ports so I’m fully charged when I deplane."
Cons: "I always want more leg room or a little more room under the seat in front of me. But I didn’t upgrade for a roomier seat and there was more than enough overhead space, so truly can’t complain about it!"
Pros: "Flight and ground crews were great and very helpful with elderly mother"
Pros: "Everything was awesone...the airline crew were helpful and approachable."
Cons: "There was nothing that I didn't like."
Pros: "Alaska Airlines is top notch on my pole! Always been Awesome and I have flown with them for the last 20 years!"
Pros: "Everything was great. Was on schedule, not a full fligh, no crying babies, and arrived early."
Pros: "Alaska airlines has got it together, probably the best airline company out there. Customer service, punctuality, comfort, baggage department are all top notch!!! I'm so glad they're in Philadelphia so I can come back to this tightly run ship after struggling with other airlines for years!!! My experience was AWESOME!!!!"
Pros: "Dexter Alaska agent in Seattle helped get me to Portland then Medford a day late."
Cons: "Denver agents seemed not to care at all and said I could not get a hotel voucher in Seattle. Phone agent said I could get a hotel voucher because it was mechanical failure. arrived late late late into Seattle to be told there were no hotels available. I had to be insistant to get agents to make the effort to get me routed. They to me I would have no hotel and then wait until 5 pm the next day to fly to Medford. They gave no food vouchers. I had to pay for a hotel I never slept in in Medford and meals. Seems like Alaska has few flights out of Seattle and Denver and no other partner agreements to help route you. Really horrible bad experience. Not what you expect when you patly $500 plus trip insurance. Pathetic."
Pros: "All around high quality airline, very professional and friendly flight attendants"
Cons: "They need a better selection of snacks, and seats with built in monitors to watch tv instead of the hand held tablets available for rent. The tablets can also sit on the tray but it's not comfortable on my neck."
Pros: "the seats were much more comfortable and the fans worked. I had a way better flight."
Cons: "My luggage was off loaded in Juneau and staff was not very helpful in providing information on claims etc....Very disappointed with Alaska Airlines."
Pros: "After a long delay the captain did his best to get us to Anchorage as quickly as possible. That was appreciated."
Cons: "We were delayed 2 hours due to the fact that the scheduled captain could not fly anymore due to hours. We had to wait to get another pilot. This caused some problems for some who had schedules to meet, and rides to be notified. The airline needs to see this possibility sooner so long waits are avoided as much as possible. The 737 was not as comfortable as the regional jet on our first leg of this trip."
Pros: "The service was great, everyone was very friendly!"
Cons: "The change from virgin airlines to Alaska was a bit confusing. I was told conflicting things and was not told that I would have to pic up my checked bag to re-check it. There needs to be more clear instructions on what someone needs to do if they are flying with both airlines."
Pros: "The flight attendants were nice and efficient. The seats were comfortable, but my wive got squeezed by a large person next to her. I rated the food as 3 * because the snacks they give out are cookies (which I am sure most people appreciate) but I am only eating healthy things. Some salty nuts would have worked for us. Drink wise there were multiple sugar free options, which I appreciate,. I had a Seltzer and orange tea."
Cons: "Nothing to complain about. I rated the food as 3 * because the snacks they give out are cookies (which I am sure most people appreciate) but I am only eating healthy things. Some salty nuts would have worked for us. Drink wise there were multiple sugar free options, which I appreciate,. I had a Seltzer and orange tea."
Pros: "Seats were comfortable but they need to recline or have foot rest. When I missed the flight your CS was excellent her name was Whitney and she was in Seattle.."
Cons: "Should not charge for WIFI service in the air"
Cons: "delays resulted in being on the plane four hours. Food consisted of cookies. Seated in back of plane where three flight attendants were chatting at the top of their lungs for the *entire* GODDAM flight. oh, it was a 10 pm - 12:10 AM flight. How considerate."
Pros: "• Quick to board plane and take off • Flight arrived sooner than expected • built in plugs so you can charge your computer or phone."
Cons: "They have a 20 minute policy for baggage claim. At the 19 minute mark they sent up about 20 bags and stoped. It took them another 30 minutes to start sending more bags. One of the airline attendants spelt a fruit package on the floor in front of me. The juice from the package got all over my bag below the seat in front of me, getting important military paperwork damaged and she didn't even apologize."
Pros: "It was a beautiful flight. Everyone was kind and accomodating."
Pros: "Fruit and cheese platter was perfect."
Cons: "Felt very cramped. Kept getting bumped by passenger next to me and by the stewardess every single time she went up and down the isle."
Pros: "On board service was terrific."
Cons: "Flight was over an hour delayed and then there was no gate available upon arrival!"
Cons: "Boarded early because of disability, crew unable to assist in placing carry-on in overhead bin (bad back, medical reason or other excuses). Intermittent "rough flight" Lavatory - not flushed when entered, reported to crew. Problem ?"
Pros: "Mostly smooth flight and good service."
Cons: "Didn't use provided entertainment service."
Cons: "My wife cleaned the seat headrest with a disinfectant wipe and it was very dirty."
Pros: "Finally got to Anchorage"
Cons: "Bypassed by crew members for drinks two times and delayed arrival by nearly 3 hrs from originally scheduled."
Pros: "They were very friendly and accommodating."
Cons: "That you have to purchase entertainment on a 6 hour flight."
Pros: "The crew was wonderful! Everything else was perfect."
Cons: "These seats are $50 extra, and yet the entire row doesn't recline. I feel like this should be clearly stated before allowing people to upgrade to "premier" seating. Our flight was a red eye and it was the worst sleep I've ever tried to have."
Pros: "Crew was very pleasant. Boarding and deplaning was smooth and easy!"
Pros: "Availability of WiFi, a charging port and media options puts Delta a step (or two) ahead of their competitors. The professionalism of the crew, as well as the complimentary food/beverage options are also excellent."
Cons: "Not the airlines fault, but my 6’4” frame doesn’t fit very well in a middle main cabin seat."
Pros: "We arrived eventually."
Cons: "Flight delayed three hours. Payed extra for an earlier flight. Very disappointing."
Pros: "Use my built up miles for the SEA-ANC leg of our trip, as to physically price it out as one ticket usually increases the fare by 300-600 u$d depending upon time of year. As it was the tail end of an already long journey (OKA-ICN/ICN-SEA), booked the First Class Cabin. Every mile was worth it."
Pros: "Flight left on time and landed on time"
Cons: "Getting to Venice on time. Our late arrival cost me a 90 euro shutle."
Cons: "Choice of healthier snack"
Cons: "Have rhe right to carry at least one luggage per person at no cost. Besides carry on and personal item. Tickets prices and luggage costs are extremely expensive."
Pros: "Good airframe."
Cons: "3+ hours delayed; didn't arrive until 3AM."
Cons: "Seats are so small. Flight was delayed."
Cons: "Denver airport is far too large for there to be such a small security check therefore it took forever and I missed the flight. Delta tried to charge me $1000 for another ticket to Albany and I decided to fly with another airline for half the price instead"
Cons: "The seats were in bad condition, I was surprised as Delta usually has well cared for interior and exterior airplanes."
Pros: "Professional appearance of flight staff accommodating and sincete"
Pros: "The flight attendants were all helpful and pleasant. The seats were comfortable. We were provided with plenty of liquids."
Cons: "The landing was pretty tough and we took off almost a half hour late."
Pros: "Food and entertainment was good"
Cons: "The bathroom I used was disgusting."
Pros: "Boarding, friendliness of staff"
Pros: "The staff was polite and snacks were good (healthy options)."
Cons: "Nothing was terrible, but due to the short flights I assume they don’t worry about having planes with entertainment available."
Pros: "Short flight"
Cons: "In SLC they boarded by row numbers and not zones. Weird..."
Cons: "Engine problems-2 hour delay"
Pros: "Good flight crew"
Cons: "Delayed due to mechanical issues. For 3 hours. No offers for free drink or wi fi. When we finally land we were on the runway for half hour."
Pros: "Everyone was fairly friendly"
Cons: "Cramped foot room"
Pros: "Great people and crew early arrival nice passengers"
Pros: "Alaska Airlines is way overpriced and way less comfortable than Delta. I’m a Delta loyalist forever now!"
Cons: "Poor Delta DEN counter agent experience. Name on ticket didnt match Delta profile name nor TSA [rofile name. Delta counter agent would do nothing, except blame TSA. Would not check ticket name vs profile name. Happened two consecutive flights. Flight tomorrow morning has no TSA Pre clearance on boarding pass. This will be three consecutive flights. Also seated me next to a person who needed 2 seats to himself. Please never seat me next to a passenger who cannot fit in their own seat. I am switching to SWA."
Pros: "On two of the legs of the trip they notice I was a tall person with long legs and upgraded me to seats with more leg room!! I didn't even ask. Thank you."
Cons: "On the way back there were open seats with extra leg room and I asked the gate attendant if it was possible to switch my seat to one with more room and they said they only could if I paid extra."
Pros: "Crew was nice."
Cons: "The Entertainment sucked. Again I was sitting in comfort class which in theory should buy you more comfort and better entertainment. There was a ton of movies from the 90s and the same movie selection from about 6 months ago when I traveled with them. Also, what is going on, with having to use your own cell phone to watch movies on the plane? Whatever happened to the screens in the backseat of the front seat? I ended up with neck pain from trying to watch a movie on my phone. Delta has become very cheap. It is going into some serious decline."
Cons: "Let me just say that I’m a loyal Delta costumer until now. The flight attendants (the two women) were an absolute nightmare. They were so rude and condescending. I was carrying with me my service dog and a bag containing an expensive medication (it couldn’t go on the top bin). Despite being in the comfort class and having the seat next to me empty, we were tight for space. The flight attendants were unreasonable and forced me to put my medication on the top bin despite the fact I had told them it was extremely delicate, that it that to go upright, and that I needed to keep it with me. They did not listen and pressured me into giving them the medication. The medication could have easily gotten broken. Thankfully it didn’t but this is no way to treat a human being."
Pros: "Entertainment system is awesome and similar to what I usually see only on international flights."
Pros: "Ran smoothly, typical flight, everything was as to be expected. Everyone was polite and courteous."
Cons: "Tight seats, boarding process was a bit lengthy, and we hit some turbulence (obviously beyond anyone's control). The pilot and crew handled it well."
Pros: "What a city.. Unique for hell sure..."
Pros: "Crew was the best!"
Cons: "I really dislike the snack boxes. Snacks need to be more like a small sandwich or grapes, cheese and nuts. Not all that packaged stuff."
Pros: "Excellent crew and comfortable flight"
Cons: "The air conditioning was broken so it was sweltering the whole time. Staff didn't even mention it or apologize. No leg room. Bags took longer than 20 minutes to arrive but we didn't make a fuss since we were just glad to be finished with Delta. I'll never fly Delta again even if it costs me more."
Pros: "Great,I loved it!"
Cons: "I fly Delta quite often, and am usually pleased with their service, but the morning of June 23 was terrible. I got to the airport in Denver at 5:30 am for a 7:30 am flight to Atlanta, and the line to check a bag was about 40 people long. I waited 55minutes to check my bag, as they kept moving the ski priority people, and people in danger of missing their flight, to the head of the line. There were obviously not enough Delta workers on staff to process all the flights at that time."
Pros: "The moviea"
Cons: "The time of night"
Pros: "Friendly staff/ comfortable seating."
Pros: "The flight attendants were so nice and accomadating. Even came by to refill our waters! I've never been on a flight with such friendly flight attendants!"
Pros: "The flight crew was great"
Cons: "Seats too close - I'm not that tall and my knees were jammed against the seat in front of me."
Pros: "Plane was clean and staff were friendly"
Cons: "The snack options were quite average"
Pros: "Flight attendants were lovely"
Pros: "Excellent customer service. That doesn't seem to happen too often with airlines. Delta has been outstanding."
Cons: "No complaints."
Pros: "Flight took off on time and arrived about 30 minutes early."
Pros: "on time travel care in treating my visitors from Kenya Africa"
Pros: "The flights back to anchorage were much better than the flights out of anchorage. They were on time and everyone was very helpful."
Flight was delayed nearly 4 hours after we boarded at the gate. The bigger issue wasn’t that it was delayed but that the updates during that delay as to what was happening and how long is was going to take we’re few and far between. It started as a minor mechanical item to be checked which should take a few minutes and ended up with nearly a 4 hour delay. I do understand these things can happen but additional updates with better ETAs were needed.
Quick flight. Cookies and soda. Not knocking it. Just okay.
Comment - could have been better: The breakfast of egg salad could have been more salad less croissant. Or a warm croissant along with egg salad. There was another dish I’m just not sure what it was. The fruit was good. Like: an option to upgrade that was reasonable. We nJoyed it
Cons: "No fuel available"
Cons: "Departed 1 hour late."
Cons: "This was the most uncomfortable flight of my life. We were packed in like sardines during COVID. This was the least amount of legroom I've ever had on a flight."
Pros: "Crew was great"
Cons: "Not operating in any way like there is a pandemic going on. Both overbooked flights. Put everybody too close together and then spouted a bunch of social distancing. All words no action. No sanitizer or wipes offered. No amenities."
Pros: "Flight left on time."
Cons: "No charging points at seat and armrest headphone jacks did not work."
Pros: "crew was miserable, they should retire, seems as if they do not like working with people, do not like their job. I have had many many flights with aa to know the difference"
Cons: "aa needs to have less flights departing, thus, having shorter take off wait time. get attendants that want to work and like their job."
Cons: "There was no place to charge my electronics"
Cons: "The aadvantage app kept crashing so we couldnt watch movies during our overall 8+ hrs travel, on both legs"
Cons: "boarding time, delayed for 3 hours"
Cons: "Flight delayed three hours."
Cons: "Circled for too long and had no updates from the captain on what was happening."
Pros: "Boarding was very smooth because the fligh had a lot of Sears availabke"
Cons: "Make AA a real earline to serve passengers not profits"
Pros: "Purser Rockland Albrecht and his crew went out of their way to make our over night flight BA as comfortable as possible. Found us better seats and checked in to see that all was well on a busy flight. Service has certainly improved!"
Pros: "It wasn’t overcrowded"
Cons: "It took 3 planes to get us out of DFW. The first 2 had mechanical problems. The third got us to Amsterdam 4 hr late. None of the overhead ser lights functioned properly. We will never Fly American again."
Pros: "The food was good and there was a great entertainment selection."
Cons: "The one calling out the group numbers was unnecessarily rude. Then when I couldn't pull up my boarding pass to see my seat number the woman at plane's door acted like they was nothing she could do to find out my seat. Luckily another flight attendant actually knew how to do something and cared about me getting to my seat. For the flight, the air quality in the plane wasn't good and they seats felt like small prisons."
Pros: "On time, nice airplane"
Cons: "No entertainment OB, no food OB,"
Pros: "Premium economy is the way to go for a long haul flight. We were comfortable and able to get some sleep."
Cons: "The crew on the way to Sydney was a little more present. There was always someone milling in the galley between the business class and premium economy cabin. The crew returning came through the cabin often and were attentive if you asked for them but you had to seek them out."
Pros: "Nice crew"
Cons: "I booked a LATAM flight for a 10.5 hour flight specifically because they have better in flight entertainment. I arrived at the airport and found it it was operated by AA. 10.5 hours with zero in flight entertainment. HORRIBLE EXPERIENCE."
Pros: "Fast boarding"
Cons: "Uncomfortable seats, no entertainment at all, no even TV."
Pros: "Free water and entertainment"
Cons: "No vegan meal options"
Pros: "The airplane was nice and comfortable"
Pros: "Entertainment was good"
Cons: "Flight was late, seats was small, all time something smelled so much."
Pros: "The newer plane is the only nice thing."
Cons: "This service is terrible. We had to run and practically knock people over to get to this flight. After being stuck in Dallas at the beginning of our trip. There is nothing organized about this company. And no concern for their customers. We heard different things from every single employee we talked to."
Pros: "Very dirty and unconfortable Airport Environment."
Cons: "Combination of Business Class and Economy Class ticket sold by British Airways, although offered as Business Class. Hat a lot of Trouble with British Airways."
Cons: "we had to wait for the 4th flight attendant for almost 3h in la. The Crew at the gate wasn't even able to make proper announcements. The plane didn't provide charging stations for your devices, I would expect for a flight like this that you either have screens on each seat or you're be able to charge your devices"
Pros: "Clean and new airplane. Crew was very nice"
Cons: "People in front of us were reclining the entire time and our seats right behind them were tight. Did not like having to pay extra for seats"
Pros: "Everything about the flight itself was excellent"
Cons: "Could mother on an online boarding pass from BA (ticked on) or AA ( flight operator)"
Pros: "The food, in flight entertainment and attention to detail by the Flight Attendants was very good."
Cons: "The personnel handling the front desk at check in gave myself and others bad information about how to check a bag. Which resulted in me being called to the desk at the gate about 30 minutes prior to boarding and being told I screwed up checking my bag when I was just following the instructions given to me. Was then told I had to leave the secure area of the airport, go back to the front to check my bag all within 30 minutes of boarding. when I returned thru the TSA checkpoint they were rude, obviously, but more importantly the flight was boarding early. So you could've 1. told me what the actual procedure is for checking my bag instead of telling me "just leave it by the green lit up check mark then 2. told me at the gate that not only do i need to go fix your mistakes for you but that youd also board my flight early thereby putting me in jeopardy of missing my flight. all i got was a very insincere apology when I complained up front and at the gate about the airline's screw up. i get that you're all human like me and make mistakes but the customer is always right. there was a time in this country when customer appreciation and service were important standards and qualities businesses thrived on. Don't know what happened to those days... Also i should not need to be a first class passenger to get a meal during a flight. whatever happened to meals for everyone? you (all airlines in the US) charge way too much money and provide poor service compared to pre-9-11 days. I dont see how one event can justify the loss in service but the increase in ticket price. you should all get back to what flying should be about: fun and time saving."
Pros: "Got there safe"
Cons: "We were cattle attendants cowboys"
Pros: "Liked having an exit row seat, appreciated being given a full can of soda, and loved the in-flight entertainment options as I was able to watch two recently released movies."
Cons: "Leg and knee space stink for basic economy, especially as a big guy (6'4")."
Pros: "Arrived safely and captain had good communication."
Cons: "Gate agent closed door and left the gate at least 15 minutes before departure, so when myself and other passengers arrived no one was there to board us, then she got upset at us. Tray table in 11F was broken. Catering delayed the flight, and never showed."
Pros: "The flight was quick and everyone was nice."
Cons: "No entertainment but it was only and hour flight."
Pros: "Airline upgrades were great!"
Pros: "Same as above "loved everything" excellent flight!!!"
Cons: "Lengthy delay due to a broken seat. Missed connection then the next plane had an equipment issue. Had to deplane after 40 min and wait on a new plane. Every flight has had an equipment issue causing a major delay. I'll never fly American Airlines again."
Cons: "Having to pay $50 to check bags when if I had been able to to Ak Air check in they would have been free"
Cons: "Terminal at LAX requires a bus."
Pros: "On time departure and arrival. Plane was clean and seating was not uncomfortable althouth they didn't recline very much. Short flight so it was o.k."
Pros: "Lots of free movies."
Cons: "No free food."
Pros: "The rebooking services provided by Tawanna, who was very pleasant and helpful in a stressful time."
Cons: "Not getting home."
Pros: "I reached my destination safely"
Cons: "The 5 hour delay!!"
Pros: "Having free entertainment again is very nice!!"
Cons: "Delayed once again, at least it was only about 30 minutes and I didn't have a connecting flight to worry about. Leg room was absolutely horrendous!!! Newer model plane and zero room for my legs."
Cons: "Connecting flight between LAX-PHX and PHX-STL cut it pretty close. I had to run across the airport at PHX which is a little hard considering how big the airport is."
Cons: "They overcrowded a flight in the middle of a global pandemic which shows they do NOT prioritize the health and safety of their customers."
Pros: "Love this airport. It’s clean and comfortable!"
Cons: "I had been told there was a restaurant and there was one tiny coffee bar with little to no food. Most likely covid related but still probably one of the best airports I’ve been to"
Cons: "The remote on the arm rests werent working correctly for the inflight entertainment. My menu button didn't work. It was stuck on ESPN. The armrest is really an awkward set up. I don't want to keep shifting and possibly nudging my neighbor. Wish they touch screen like Delta, American, Air Canada,etc."
Pros: "Fast and friendly"
Pros: "The crew was amazing as always with United."
Cons: "I believe that the food would had been better."
Pros: "The view."
Cons: "Landed early by a bit. Made to wait on runway 30 minutes before we could park at gate. Figure it out United - maybe if you worked with your airport partners better they’d help you the 1 or 2 times you’re actually early."
Pros: "Comfortable plane. I love United Express."
Pros: "Good time made in 4.5 hours coast to coast"
Cons: "I hoped to sleep on this red eye, but no chance. Cramped, narrow seats and seat 24A the entertainment screen would not turn off."
Cons: "Seats were super small, people kept bumping us, and so did the crew, without even say sorry"
Pros: "The crew was professional, courteous and accommodating."
Cons: "Didn’t like the food. Couldn’t eat stale eggs and there was not enough chocolate crepe for all requested. The flight departed 45 mins after the schedule. The landing was bumpy and few times really scary."
Pros: "Free streaming IFE is nice. Crew was friendly."
Cons: "3 independent instrument failures made us 2 hours late and I missed my connection."
Pros: "Service, space, and staff of course!"
Cons: "Entertainment is boring and tired, United use to offer better free shows and movies!"
Pros: "Repairs caused a long delay, they kept us informed but it was a hurry up and wait forever"
Cons: "Long delays in both trips. 6 hours stuck in Munich & 24 hours in Luxembourg. Asked to get on earlier flight-was told not possible even though 27 seats open. Not possible to check in online and chose seats."
Cons: "Flight was already scheduled to get in late--around midnight. Didn't get in until ~2 am."
Pros: "A FUN HAPPY TIME AS THE CHAPS WHO SAT EITHER SIDE OF ME WERE CHATTY AND HUMOROUS - THEY WERE HAPPY THAT COLUMBUS DAY WAS TO BE CELEBRATED THIS PAST MONDAY AND WHEN I TOLD THEM I WAS TO CELEBRATE CANADIAN THANKSGIVING WITH MY SON AND HIS AMERICAN WIFE AND THEIR 2 CHILDREN - WELL LET'S JUST SAY THE 3 HOURS OF THE FLIGHT FLEW BY. SMILE"
Pros: "One of the staff guys was nice"
Pros: "No food or entertainment. Crew very friendly. Tony plane"
Cons: "Lost my luggage, ruining my trip."
Cons: "Noisy intrusive kids-clueless parents no help from crew"
Pros: "Lots of beverages offered. Boarding was fine"
Cons: "Lack of food choices and cramped seating"
Pros: "I liked that we didn't crash into snowy mountains. I like that we landed."
Cons: "OMG. First class seat "broken" - wasn't really able to lean back because it went "too far" into row behind me. Nope - that's actually how the chair is designed. Was asked to sit upright the entire 7 hour flight. IFE spotty at best. It kept rebooting and kicking me and others out. I guess food was "okay" as I honestly don't remember it at all. This is my last of 10 years at 1K with United. Moving airlines this year."
Cons: "Flight was cancelled rerouted with Delta"
Pros: "Boarding and crew attendants were courteous and helpful. Flight left on time and arrived early. Luggage arrived and my time inChicago was short."
Cons: "Seats crowded but I was fortunate to not have a person in middle seat. Implied tv was free but system kept asking for my credit card."
Pros: "The boarding process went well."
Cons: "The plane clearly had not been cleaned, not even superficially. There were stains and crumbs on the tray, there was garbage in the small seat pocket and the seat was damp. Very unpleasant."
Cons: "Getting bk to anchorage @midnight instead of the origibal time of 2:00 due to not having a fuckin pilot in new orleans"
Pros: "I'll always contact kayak for my up coming flights"
Pros: "Crew was very pleasant under the adverse situation"
Pros: "United delivered us to Anchorage so late that we missed the very last flight out of Anchorage to Homer. We had to pay for a hotel room and full price tickets to fly the very next morning. Because United delivered us to Anchorage so late, we had to spend so much money on the hotel and next day flights. Until this point I have always been happy with United but I don't think we can go with United anymore after this."
Pros: "The flight crew on this route is one of the best that ive ever had the pleasure to have been served by. The ladies were extremely helpful and were always out helping serve the people"
Cons: "The cost of the entertainment and that it didn't work all the way. Lost like the last two hours of the flight, not very good especially having to pay for it"
Cons: "Missed it due to delays"
Pros: "The boarding and take off was on time to the minute. I thought the gate crew handled the bag tags very well."
Cons: "I didn't think the selection of entertainment was good. I'm not a fan of the boxed bistro combinations."
Cons: "I was traveling with someone and the tickets were purchased at the same time but we weren't seated together."
Pros: "stewards left me alonee to sleep"
Cons: "Over crowded back half of the plane... With the first 10 rows basically completely empty (only 8 people in the front 60 seats) That flight to anchorage arrived an hour early which is awesome, but we had to wait 45 min on the plane "for an empty gate" they said. There were at least 4 empty gates I could see from my window in the sand terminal we ended up deboarding at. Very frustrating"
Cons: "Seating is just cramped!"
Pros: "It was clean, the flight attendants were very polite"
Pros: "Customer service was excellent,very friendly."
Cons: "Delay of the plane and every show you have to pay for even the flight map, that was very disappointing."
Cons: "Bad snacks. Need biscotti"
Pros: "On time and great crew."
Cons: "Boarding group"
Pros: "The seat was comfortable, leg room, no one hitting me when I was sleeping"
Pros: "Because of our incident in LV, This flight was out of Denver. The flight attendants were fantastic! The staff was very helpful, and was able to get seats together."
Cons: "They had issues with the wifi, so there was no entertainment."
Cons: "The fact that the tv is on constantly without the option to turn it off is annoying. The viewing length to passenger is too short to really enjoy (Probably not your fault). PLEASE permit us to turn it off. The constant repeating of the Dish commercials while in dead air space is so annoying I will never consider Dish as a provider.! Please play more than one entertaining video than repeating the one about alligators (crocodiles?)."
Pros: "Smiles and service"
Cons: "Limited leg room"
Cons: "It was a very packed flight and I feel like the boarding process could've gone smoother."
Cons: "No leg room at all and I'm not that tall"
Pros: "I liked that your beverages are complimentary"
Cons: "1 ply toilet paper is unexeptable"
Cons: "Their plane broke down, no assigned gates ,"