Pros: "Crew was very pleasant. Boarding and deplaning was smooth and easy!"
Pros: "Availability of WiFi, a charging port and media options puts Delta a step (or two) ahead of their competitors. The professionalism of the crew, as well as the complimentary food/beverage options are also excellent."
Cons: "Not the airlines fault, but my 6’4” frame doesn’t fit very well in a middle main cabin seat."
Pros: "We arrived eventually."
Cons: "Flight delayed three hours. Payed extra for an earlier flight. Very disappointing."
Pros: "Flight left on time and landed on time"
Pros: "Crew."
Cons: "Getting to Venice on time. Our late arrival cost me a 90 euro shutle."
Cons: "Choice of healthier snack"
Cons: "Have rhe right to carry at least one luggage per person at no cost. Besides carry on and personal item. Tickets prices and luggage costs are extremely expensive."
Pros: "Good airframe."
Cons: "3+ hours delayed; didn't arrive until 3AM."
Cons: "Seats are so small. Flight was delayed."
Cons: "Denver airport is far too large for there to be such a small security check therefore it took forever and I missed the flight. Delta tried to charge me $1000 for another ticket to Albany and I decided to fly with another airline for half the price instead"
Cons: "The seats were in bad condition, I was surprised as Delta usually has well cared for interior and exterior airplanes."
Pros: "Professional appearance of flight staff accommodating and sincete"
Pros: "The flight attendants were all helpful and pleasant. The seats were comfortable. We were provided with plenty of liquids."
Cons: "The landing was pretty tough and we took off almost a half hour late."
Pros: "Food and entertainment was good"
Cons: "The bathroom I used was disgusting."
Pros: "Boarding, friendliness of staff"
Pros: "The staff was polite and snacks were good (healthy options)."
Cons: "Nothing was terrible, but due to the short flights I assume they don’t worry about having planes with entertainment available."
Pros: "Short flight"
Cons: "In SLC they boarded by row numbers and not zones. Weird..."
Cons: "Engine problems-2 hour delay"
Pros: "Good flight crew"
Cons: "Delayed due to mechanical issues. For 3 hours. No offers for free drink or wi fi. When we finally land we were on the runway for half hour."
Pros: "Everyone was fairly friendly"
Cons: "Cramped foot room"
Cons: "Bags never arrived at the listed baggage claim. After 45 min, I saw bags on a different claim station and I notified everyone standing around. BUT, I filed a claim with Delta and was immediately given 2500 miles, as guaranteed!"
Pros: "Great people and crew early arrival nice passengers"
Pros: "Nothing!"
Cons: "Everything"
Pros: "Flight less than 2/3 full, lots of room for comfort. On time, no need to gate check carry on."
Cons: "nothing, it was great."
Cons: "Poor Delta DEN counter agent experience. Name on ticket didnt match Delta profile name nor TSA [rofile name. Delta counter agent would do nothing, except blame TSA. Would not check ticket name vs profile name. Happened two consecutive flights. Flight tomorrow morning has no TSA Pre clearance on boarding pass. This will be three consecutive flights. Also seated me next to a person who needed 2 seats to himself. Please never seat me next to a passenger who cannot fit in their own seat. I am switching to SWA."
Pros: "On two of the legs of the trip they notice I was a tall person with long legs and upgraded me to seats with more leg room!! I didn't even ask. Thank you."
Cons: "On the way back there were open seats with extra leg room and I asked the gate attendant if it was possible to switch my seat to one with more room and they said they only could if I paid extra."
Pros: "Crew was nice."
Cons: "The Entertainment sucked. Again I was sitting in comfort class which in theory should buy you more comfort and better entertainment. There was a ton of movies from the 90s and the same movie selection from about 6 months ago when I traveled with them. Also, what is going on, with having to use your own cell phone to watch movies on the plane? Whatever happened to the screens in the backseat of the front seat? I ended up with neck pain from trying to watch a movie on my phone. Delta has become very cheap. It is going into some serious decline."
Pros: "Nothing"
Cons: "Let me just say that I’m a loyal Delta costumer until now. The flight attendants (the two women) were an absolute nightmare. They were so rude and condescending. I was carrying with me my service dog and a bag containing an expensive medication (it couldn’t go on the top bin). Despite being in the comfort class and having the seat next to me empty, we were tight for space. The flight attendants were unreasonable and forced me to put my medication on the top bin despite the fact I had told them it was extremely delicate, that it that to go upright, and that I needed to keep it with me. They did not listen and pressured me into giving them the medication. The medication could have easily gotten broken. Thankfully it didn’t but this is no way to treat a human being."
Pros: "Entertainment system is awesome and similar to what I usually see only on international flights."
Pros: "Short flight so no food, drink or entertainment."
Pros: "Ran smoothly, typical flight, everything was as to be expected. Everyone was polite and courteous."
Cons: "Tight seats, boarding process was a bit lengthy, and we hit some turbulence (obviously beyond anyone's control). The pilot and crew handled it well."
Pros: "What a city.. Unique for hell sure..."
Cons: "Nothing"
Pros: "Crew was the best!"
Cons: "I really dislike the snack boxes. Snacks need to be more like a small sandwich or grapes, cheese and nuts. Not all that packaged stuff."
Pros: "Loved the safety presentation made by the live stewardess!!"
Pros: "Excellent crew and comfortable flight"
Pros: "Great,I loved it!"
Cons: "I fly Delta quite often, and am usually pleased with their service, but the morning of June 23 was terrible. I got to the airport in Denver at 5:30 am for a 7:30 am flight to Atlanta, and the line to check a bag was about 40 people long. I waited 55minutes to check my bag, as they kept moving the ski priority people, and people in danger of missing their flight, to the head of the line. There were obviously not enough Delta workers on staff to process all the flights at that time."
Pros: "The moviea"
Cons: "The time of night"
Pros: "The flight attendants were so nice and accomadating. Even came by to refill our waters! I've never been on a flight with such friendly flight attendants!"
Pros: "The flight crew was great"
Cons: "Seats too close - I'm not that tall and my knees were jammed against the seat in front of me."
Pros: "Plane was clean and staff were friendly"
Cons: "The snack options were quite average"
Pros: "Flight attendants were lovely"
Cons: "Nothing"
Pros: "Excellent customer service. That doesn't seem to happen too often with airlines. Delta has been outstanding."
Cons: "No complaints."
Pros: "Flight took off on time and arrived about 30 minutes early."
Pros: "on time travel care in treating my visitors from Kenya Africa"
Pros: "Flight was short"
Cons: "Could have not delayed the flight 3 times."
Pros: "Quiet , comfortable cabin and crew was quick to board everyone"
Cons: "We did not board until 2 hours after original schedule"
Cons: "Everything AA did nothing right."
Cons: "Crew was not attentive. Temperature was cold."
Cons: "You were out of earphones"
Cons: "I never made it... I had a trip interruption and got stuck in Chicago and would of had to wait another full 24hrs to take the flight to Denver. tired and nauseated after being all day at the airport that at midnight, i knew that I couldn't hold off till the next evening, took the next flight back."
Cons: "The flight was delayed which caused us to miss our flight in London our family was delayed for 12 hours"
Pros: "Big jet not typical going into Knoxville."
Cons: "Flight was late. Boarding had every zone called essentially at once so we could all stand."
Pros: "Good, cheap flight that gets the job done. No issues boarding, seats were fine. Cannot comment on most things as I fell asleep almost immediately."
Cons: "Would've been nice to have had an eye mask / blankets on a red eye flight..."
Pros: "Not much"
Cons: "Seats that worked"
Pros: "The crew is good and attention"
Cons: "They need to prevent to inconvenience or un conformity towards to the people or customers becouse they don't give information in time"
Cons: "Flight time was changed twice"
Pros: "on-time, courteous flight staff"
Pros: "Older style cabin, but still a comfortable flight. Crew was friendly."
Pros: "Flight was delayed by approximately 90 minutes. Attendant was friendly."
Cons: "Two hour delay out of Denver, no crew."
Cons: "The crew was a little late"
Cons: "Seats are cramped"
Pros: "Nothing!"
Cons: "Almost everything!"
Pros: "Everyone was courteous. Flight was on-time."
Pros: "Great service and smooth flight. Love American!!"
Cons: "Everything was outstanding!!"
Pros: "Crew was nice and friendly. Pilots flew great. We arrived a few mins early as well."
Cons: "On the way to Denver from Miami we were on a nice new AA plane with TV entertainment, movies, power, and comfortable seats. On the way from Denver to Miami we were on an old plane with no entertainment and old uncomfortable seats. If this is going to be the case, charge me less up front as well. My daughter had a terrible time for a 4 hour flight."
Pros: "On time. Good crew."
Cons: "Flight was over sold and announcements about it at the gate had a threatening tone."
Pros: "Comfortable seats, good legroom."
Cons: "Not enough coffee for breakfast."
Pros: "Seats were comfortable enough"
Cons: "They force you to get to the airport really early."
Pros: "Food and entertainment were great"
Pros: "The crew was awesome."
Cons: "You guys lost our luggage!"
Cons: "Too cold, even with air off above me."
Pros: "All good, except poor prep on food"
Cons: "As above"
Cons: "No entertainment options"
Pros: "I like that American offers free movies thru their app but there was a glitch and I couldn't get it to work!"
Cons: "Couldn't get the entertainment app to work"
Pros: "Everything"
Cons: "Nothing"
Pros: "Quick and easy boarding"
Cons: "Uncomfortable seats"
Pros: "Nothing"
Cons: "Everything"
Cons: "Delayed flight due to crew."
Pros: "No surveys"
Cons: "No surveys"
Pros: "El problema es que el vuelo estaba sobrevendido y han cerrado las puertas antes con lo cual me he quedado abajo sin pode abordar. En el aeropuerto de Denver habia solo dos personas en el securty check por lo cual la demora fue involuntaria en mi caso. Cuando estoy haciendo la fila para ingresar al avion (esyando en la misma cola antes de ingresar) me informanque no podre embarcar..(claro ya habia designado mi billete a otras personas. pesima atencion y pesimna experiencia con los empleados de ese vuelo. Denver a Miami"
Pros: "The Denver airport is beautiful"
Cons: "I will never fly AA again - see below"
Pros: "Overall great flight and great service. No complaints!"
Cons: "Late departure. Seats were double booked. Had to delay again to sort it out."
Cons: "I had to leaves Denver early due to my granddaughter needing help. To sees switch returns my ticket it would cost me me $200.00 but it could get a retire ticket for that day for $40.00. Why couldn't that dollar amount come of my ticket . That was just crazy"
Pros: "On time. Good crew and nicer flight."
Cons: "Actually no complaints."
Cons: "Small narrow seats"
Pros: "Friendly service"
Cons: "Snacks"
Pros: "The flight was fine"
Cons: "Both flights each way where delayed significantly"
Pros: "Space security manners"
I did not go on my trip. I requested a refund and still have not received it.
Pros: "Frustrated with one of the crew members because I was told my bag was too big. This is ridiculous because it was the same one I got on with and the plane was about half full."
Cons: "Him not worrying about my bag."
Pros: "Everything (except the minimal seats)"
Cons: "Cushioned seats"
Cons: "Seemed understaffed at the airport, never anyone around to answer questions about why our plane wasn't even there until 20 minutes after we were supposed to have boarded. They finally showed up, but didn't mention that we'd be delayed (which I eventually found out thanks to a KAYAK alert). Kept telling us the flight would be 62 minutes, but it ended up taking forever. Probably not Allegiant's fault, but they acted like they wanted to hide the fact, rather than own up to it and apologize for the inconvenience as if they valued all of us as passengers."
Pros: "They sat my family together and the crew was amazing."
Cons: "The seats are really uncomfortable and the flight was really packed with all this covid stuff."
Pros: "Price"
Cons: "Communication is always my #1 complaint with Allegiant. They delay flights regularly but there’s never any additional information...they just send you a text or email saying your flight is delayed, never tell you why, but they want you at the gate at the regular time...so you sit there for hours with No further communication and the gate agents never come to the gate to let you know what’s going on or what to expect because corporate has gotten stingy with regard to compensating folks even when THEY are to blame for the delay. Two trips in a row, two weeks apart, they’ve done the same thing to us. I appreciate the low fares, but I’ve just about decided I’d rather pay more for good customer service because theirs just sucks."
Cons: "Reclining seats would be great!!"
Pros: "Quick flight, arrived ahead of schedule"
Cons: "The smell"
Pros: "Cost"
Cons: "OMG, miffed and aggravated right now!! Currently on Allegiant Flight 1355. PIE to CVG A non-eating flight. These POSs MFers decide to have a friggen pizza party in the middle of the flight"
Pros: "Crew nice. Seat okay"
Cons: "Entertainment"
Pros: "Cheap and direct no frills"
Pros: "Crew was friendly, boarding process was easy, and the aisles are spacious"
Cons: "The seats do not recline and are not comfortable. Drinks and snacks are not complimentary."
Cons: "Built in headrests on the seats."
Pros: "The actual flight was comfortable and the crew was good."
Cons: "Flight time was pushed back a few weeks ago. Slow boarding process so we landed about 30 min late."
Pros: "Price and timeliness"
Cons: "Airline broke the stroller we had. That could have gone better."
Pros: "Great fares even for last minute booking."
Cons: "Services and comfort as expected for the price."
Pros: "The crew was great. We left on time and arrived on time."
Cons: "I wish water was free. That is the only thing I don't like. I understand it's a cheap airline so everything cost extra, which is fine. But come on, water should be free."
Pros: "was not able to go,"
Cons: "information in the reservation part of this app could have been better, my layover was 22 hours long. the 1st time i looked at this flight it was 30 mins long."
Pros: "Nothing"
Cons: "Still in Reno. Aircraft broke down"
Cons: "it was very hard to hear the stewardess"
Cons: "I cancelled this flight and somehow it doesn’t show in your records and now I cant find the cancellation.. I am not in Orlando.. last time I will use Kayak."
Pros: "Price and direct flights to popular destinations."
Cons: "No frills. Charging $5 for a printed boarding pass seems a bit excessive"
Pros: "Timing and ease of travel"
Cons: "Nothing"
Pros: "Early out and early in."
Pros: "Nothing"
Cons: "Being stranded for 6 hours in the airport for no weather reason, with no compensation."
Pros: "The flight left on time and was fine."
Cons: "This flight was at a small airport and we waited in line for security longer than at a large airport. There were 5 flights going through security at the same time with nothing scheduled later. Why not spread them out a bit and save everyone some time?"
Pros: "Going in & out of small airports."
Cons: "We arrived late. Pricing system."
Pros: "We were delayed on takeoff, but pilot made up a lot of the time I. air"
Cons: "So many charges at every step. $5 for boarding passes?"
Pros: "direct flight"
Cons: "EVERYTHING is extra payment, even a small carry-on; water $2!!!; seating is extremely cramped"
Pros: "Nice having assigned seat. Boarding pass can be obtained through mobile app."
Cons: "Seats do not recline, so not real comfortable."
Pros: "After the delay, we were treated to complimentary soft drinks and snack mix. This was after sitting in the plane for over an hour, though."
Cons: "We spent two hours of the delay in the airport and then eventually boarded. However, another problem with the plane developed and we waited for at least an hour more in the incredibly cramped plane. The seats are bearable for a short flight, but they’re hard to endure with multiple delays. The boarding was also disorganized. There were two announcements: one for people who needed extra time to board and another for the final call. Nothing in between."
Pros: "Keep the free snacks and drinks, NA or soda, I really just miss the legroom (nearly 6’ tall) and cushions, a chair that can ease back a bit. All airlines do this but you are worse than frontier, the major carriers have skimped but not like this."
Cons: "3 hour torture chamber. When she said it was their goal to make us comfortable, but more importantly to keep us safe I snorted laughter. It was a bit better and a lot shorter than the dark passage"
Cons: "Our flight was delayed 4-5 times before it was cancelled all together and rescheduled for the following day. I lost over $200 in hotel charges and valuable time with family. A 3 day trip was decreased to a 2 day trip. Extremely disappointed. After sharing our experience with others we heard the same thing happened them."
Pros: "Didn't mind paying for bags, seat, snacks, drinks,.....but a 10hour delay!!!! UNEXCEPTABLE Will NEVER use this airline again!!!"
Cons: "10hour delay!!! No weather problem.."
Pros: "More room in seats. Low prices Nice staff."
Cons: "NO DRINKS!! not even water is complementary!! NO SNACKS!! Not even pretzels!! WOW! You have to pay for your carry ons. You have to pay for your checked bag ($50!) You are only allowed 40# in your checked in without an additional fee."
Cons: "First they delayed the flight and then they cancelled the day of and I had to book a whole new flight for the day which was costly. I will never recommend that airline to anyone and I wanted to like it since I looked at their website and it looked very military friendly, but it was just disappointing"
Pros: "Very comfortable; flight crew very professional."
Cons: "Getting off late - but this was due to a storm, so I am happy that the decision was made not to take off on time."
Pros: "Everything was good"
Cons: "Could of had more selections on the flight for snacks"
Cons: "Bad service. Long waits. No directions at airport from the airline and counter service slow"
Cons: "Our flight was delayed dor 10 hours."
Pros: "Flight itself was low in cost. Also, crew member on departure from Fwb was a real sweetheart. E-boarding pass was nice."
Cons: "They charged for everything! Seats, luggage and small snacks. Good thing you can bring your own."
Pros: "First time flyer on this airline... I loved that it was a DIRECT flight halfway across the country."
Cons: "Where to start... i guess for starters EVERYTHING is an upcharge. I was suprissed the seatbelts were included! Less legroom than a Cesna 152 and surrounded by 159 of my closest friends. And i mean SURROUNDED. That cabin is SO tight! So tight in fact the seats are a blow mold plastic with roughly 1.5" of foam and fabric. Think go-cart bucket seat with some foam rubber and pleather. Then there's luggage... My carry on bag (that I've used for 15yrs) was too big for the jig at the counter so got to check it for an additional $10 (above the $30 i had to pay to bring it) and they charged me $40 for my original check bag. The hitch is that they only allow 40lbs ($1/lb) for that check bag when the rest of the industry says 50lbs is the norm. Oops, gotta pay for that too! And wait for it... sodas are $2 in flight!"
Pros: "No Frills Business Travel Good price No hassle Everything on-time and efficient. A choice if I want extras including baggage, seat assignments, etc. Airport convenience"
Pros: "Staff was extremely helpful and friendly. Plane was very clean and more spacious than any other airline coach seats. We departed on time and arrived 15 minutes early at our destination. Flight price was hundreds of dollars cheaper and the only airline which offered non-stop service from nyc to Knoxville, TN."
Cons: "Honestly i have no complaints."
Pros: "The Bacardi"
Cons: "How small the bottles are."
Pros: "Staff was wonderful!!"
Pros: "Fast boarding and getting out of plain."
Cons: "The stewardesses were not very professional, but it's ok since you pay so little. Also you can not adjust seat, it's the same position all flight"
Cons: "Clear checkin needs to have better coordination with TSA agents."
Pros: "efficient, punctual"
Pros: "Great crew. Excellent service."
Cons: "Seats were a little uncomfortable. Could be more softer."
Pros: "The crew was great and the landing into Denver was very smooth."
Pros: "What did I like? Nothing. It was United Airlines, and it has been a long time since there was ANYTHING to like about United. Usually, the best one can hope for is that there is plenty to TOLERATE. Unfortunately, this trip did not rise to that standard."
Cons: "UA to Denver cancelled due to maint, issue. Re-booked thru LAX on Delta. Arrived 12 AM vs. planned 6 PM (w/ 7 AM meeting the next day). Delta is 6-block walk outdoors from United at LAX. TSA pre-check didn't show on the Delta ticket issued by United, leading to another hassle at Security."
Pros: "Crew was good"
Cons: "No tv in seats"
Pros: "The people were nice and helpful. And the aircraft did not feel cramped. I again did not use the entertainment or anything like that."
Pros: "Free WiFi with movies"
Pros: "Smooth landing!"
Cons: "Late 30”"
Pros: "Seats were pretty comfortable"
Cons: "In-flight entertainment depended on the Wi-Fi working. It did not work the whole flight."
Pros: "The app promoted me to check in on my phone and would not allow me to check in. So I assumed the time on the ticket would be my boarding time. I was late for my flight."
Cons: "Had to wait on wheel chair upon arrival"
Pros: "I purchased a ticket for my 18 year old dog $ 125.00 each way to fly with me to Kalispell and back. She is so old that she can not SEE, HEAR, or BARK any longer. I understood she needed to be under the seat for take off and landing but I was told by the ticket agent and flight attendants on my first flight that she could sit on my lap during the flight. Everything was great on the way there. On the returning flight,.... the flight attendant was so RUDE to me. She saw that after we were airborne and at a steady altitude, I brought my dog "Kacey" up into my lap. She immediately raised her voice and stated the dog needed to remain on the ground. I politely explained her condition BUT she refused to listen to anything. I put my poor old dog back under the seat. After approx 20 min I could hear her patting very loud. I lifted her again and asked a different flight attendant for some water. She was very hot on the floor. Or course, the flight attendant saw my little chihuahua drinking the water and said that after she drinks a little more, she must remain under the seat. By now, my husband is getting annoyed. He tried explaining to the flight attendant the medical needs that my dog has " she's on protein shakes" which were approved their security. and how fragile she is. She can't BARK, SEE, or HEAR. Yes, we will be putting her down soon but we took her to Montana for my daughter to say her GOODBYES!! Sorry to say, but that flight attendant has turned me away from UNITED AIR LINES forever. Feel free to call me 352-804-8344. You may send this to UNITED AIRLINES too!! Thanks Karen Hope"
Pros: "I enjoyed my interaction with the other passengers."
Cons: "Several delays compounded to make trip a lot longer and far less comfortable than it needed to be."
Cons: "No tv Flight delayed"
Pros: "Excellent crew."
Cons: "Tight quarters."
Pros: "Plane was very comfortable"
Cons: "Long line wait in corridor"
Pros: "That the flight was earlier then Expected"
Cons: "Bag fee"
Cons: "The air did not work on this plane and it was hot and uncomfortable! Usually once you take off the plane cools down. We sat on runway for 15 minutes due to weather(which the airline cannot control). However once we took off the air still did not work and the plane was uncomfortably warm with little air movement."
Pros: "There was plenty of space on the plane even tho it was completely full"
Pros: "The flight attendant was nice."
Cons: "The boarding process was a nightmare there were 4 flights boarding at the same time from gate 57-61. People were coming in line from every direction and it took forever to walk a few feet to get my boarding pass scanned. Then about 1hr into flight it's was freezing in the front of the plane, I was in row 5 and the only solution given to several of those who inquired about it was to "take a walk to the back, it's warmer back there". We were dressed for the winter up front and people in the back were comfortable. It was ridiculous. Mind you this was a tiny plane 1 seat on the right and 2 on the left so not a lot of room to stand and move around."
Cons: "Did' agree with decision of Ua air to include unannounced stop at Rapid City to drop off crew as it was not a part of my scheduling ticket. A bit confusing at the gate w/ looking for flight to Fargo. Had to ask other passengers at gate what was going on."
Pros: "Short flight"
Cons: "Chilly in the cabin"
Pros: "Nice employees."
Cons: "Mechanical delay in fargo caused me to miss my connecting flight to Eugene by 5 minutes. Got to Denver airport asked the gate guy to call my connecting flight gate to see if they could hold the door for me, he said you got 10 mins go. I ran 30 gates and the door just closed and missed my flight. I am 25 weeks preg so my running time is slower then normal. Then they rebooked me on a flight that had an additional connect and arrived 4 hours later then expected. By the time I got to my new flight gate- it was delayed so would miss my next connecting flight. Long story short it's 3 hours past when I was suppose to leave and settled for s flight to PDX tonight getting in at midnight. My friend From eugue is picking me up in Portland tomorrow. It has been an unsuccessful flight. Almost cancelled and went home......"
Pros: "On time. Comfortable"
Pros: "Nothing was positive"
Cons: "Whole experience was terrible"
Cons: "Flight Attendant was REALLY late. We had to delay boarding to wait for her. 15 minutes. then it took longer to wait for gate check -- green tag bag - than if I had checked the bag. when we finally got the gate check bags and headed through customs the checked bags were all on the carousel. And I have Nexus. So Customs was 3 minutes. NOT a good process. Figure it out YYC international terminal!!!"
Pros: "It got me to where I was going."
Cons: "Had to pay extra for entertainment."
Pros: "The call center that i was forwarded to that did nothing to help at all or the agent who hung up on me while i was trying to get an explanation of why they keft me stranded in the airport."
Cons: "Kayak.com"
Pros: "The crew was very helpful and polite"
Cons: "Anything but water was for extra. We weren't even offered a small snack for the price of the flight. My flight was changed three times and it was very cramped. They said there would be entertainment, but it cost as much as a movie ticket. They also managed to lose my bags for the third time in a row."
Pros: "Good flight overall would book again"
Pros: "On time, good service"
Cons: "Power outlets worn out and won't hold a plug so they are unusable"
Pros: "Good communication and polite."
Cons: "Delays"
Cons: "I went on this trip as an veterinary humanitarian out reach. I was also guardian to one high school student so that she might have an experience of such to guild her future. Her flight was missed booked to leave after mine, I attempted to rebook my flight with Luthansia but they would not let me me even partial rebook. I attempted a number of times to rebook the flight but their solution was extreme financial gain for them when more reasonable alternative could have been arranged. They canceled my entire return flight and left me stranded. I had to piece together a return flight on a shoe string budget. Thankfully American Airlines was understanding for it appears Luthansia and United are not."
Cons: "Crew was not particularly friendly. One man was brusque when I asked for water to fill my small bottle. Rare since most crew members I've experienced have been very pleasant. Snacks were pretty paltry. Ned to serve some biscotti."
Pros: "That they were able to upgrade me"
Cons: "Wouldn't change a thing"
Pros: "We were upgraded to first class and we made the flight, though we had to run."
Cons: "Running for the flight because the gate was at the end."
Pros: "Our flight attendant Lei was absolutely fantastic on this flight. After having to run nearly a mile through the Denver airport to catch the connection to Helena after a delay in DSM, I was very warmly greeted by Lei. She regularly checked to see how I was doing through the flight and made sure I was well hydrated. She was a highlight of the entire trip!"
Pros: "Attended to us constantly"
Cons: "Everything was Great!"
Pros: "The service was great and the staff were very accommodating and understanding of my dads needs."
Cons: "The arm rest would not come down on his seat and it was very hard to get him seated."
Pros: "The professional services"
Cons: "Cramped leg space"
Pros: "Enjoyed the new legroom"
Cons: "No snacks"
Pros: "Same from above"
Cons: "Same from above"
Pros: "Sitting in first class made the trip a breeze. The seats were extremely comfortable and the snacks were great!"
Cons: "I had an infant with me and mind you he's an amazing traveler but I still seemed to get dirty looks from the flight attendants. The wifi wasn't working and they had to reset everything."
Pros: "I liked the computer screen on the seats in front of us."
Cons: "The select button would not work after it took my card. Tried it several times. The other thing is I was given 50 dollar Egoft card from United but my husband he was with me they said no proof he was there, we are not planning on flying United Airlines."
Pros: "This was a 4 hour flight. A TV would have been nice."
Pros: "The flight attendants were very awesome, fun and professional, and super friendly.... My only negative was this plane didn't offer wifi... If there is going to be an extra charge for the WiFi through United Airlines, then EVERY plane should offer it. Otherwise their should not be a charge."
Pros: "The flight crew was great. helpful and nice"
Cons: "The plane seat was not at all comfortable."
Pros: "Nice attentive crew."
Cons: "Uncomfortable seats. Plane was delayed by 45 min"
Pros: "For the price it's a good option. Just be aware of uncomfortable seats and cramped conditions ahead of a long flight."
Pros: "On time- organized boarding Friendly staff"
Pros: "Cheap flight for business travel"
Cons: "10 1/2 hour layover. Kills my productivity"
Pros: "pricepoint"
Cons: "little communication regarding delay"
Cons: "I was a passenger on a Frontier flight from DIA to TMA on 5/13/2018. My luggage was checked and a tag indicating the bag was to go all the way to the final destination (there was a stop in St. Paul, Minnesota) was securely placed on the suitcase. However when I arrived at the Trenton airport my bag did not. There were no Frontier airlines agents on duty so I filled out a form given to me by one of the airport staff. When I checked the Frontier website today it said to fill out a Frontier Lost and Found report. Upon doing so I received an email saying finding a lost bag could take weeks and that after a month they consider the bag permanently lost. No offer or process was provided for compensation for lost bag or the items within. This is unacceptable! I had prescription medication in my bag that's not easily refilled."
Pros: "Great crew, easy boarding."
Cons: "Zero entertainment (no TVs, WiFi, inflight magazines or electrical outlets), very small tray tables, pretty uncomfortable seats"
Pros: "Great flight from start to finish. Had boarding passes, so easy, Quick luggage checkin, easy boarding, and easy, Quick luggage retrieval at end of flight."
Pros: "The direct flight was perfect."
Cons: "The seats are about the least comfortable of any airline."
Pros: "great flight crew the crew on the flight out to Denver was funny and kept even the safety instructions entertaining"
Cons: "no complaints"
Cons: "Hidden fees, broken planes, and cheap motel vouchers. Lowest class airline I've ever been on."
Pros: "The flight from San Diego to Denver was great, the members of the crew were very friendly and helpful."
Cons: "The flight from Denver to Detroit was extremely late causing a huge delay in the entire process. Once we finally got ready to takeoff, we had to pull in yet again because there were passengers on the plan that weren't scheduled to go to Detroit.. all of these problems are somewhat understandable, but the crew FAILED TO EMPATHIZE WITH US AT ALL. They even made smart remarks about people going to the bathroom when we pulled back in... I feel some of them acted extremely unprofessional and I truly never want to fly with this company again."
Pros: "Nonstop flight. Crew was pleasant"
Cons: "Late boarding, got hot, you have to pay for a beverage except water"
Pros: "Nice crew."
Cons: "Our flight was supposed to leave at 6:40 PM but was bumped back until after 8 PM due to storms in the landing city however two other airlines in the same airport heading to the same city left on time."
Pros: "Our agent was very helpful. Could have charged us the max rate for luggage, but she didn't. Arrived ahead of time on both flights. Knoxville made us sit on the runway for some time, even though bays were open."
Cons: "Charging for one piece of luggage and carryon -Really!!! I had put on the website what luggage I had and when we got to the airport it wasn't in our info. We had to pay extra because it didn't come through on the website."
Cons: "When you have to check in to get a lower baggage fee than if you check in at the ticket counter is totally unfair and a very poor business practice. If a friend hadn't told me that I needed to check in online, I would have preferred to check in at the counter. Not knowing what baggage prior to packing, I needed to change my carry-on to a checked bag. So I looked on the Internet for a customer service telephone number, which I found, but it's the wrong number.... Very frustrating!!!! At that point, I wished that I didn't book my flight with Frontier Airlines. Then I had to pay extra money to choose a seat, pay $2.00 for a drink . I definitely know that your customer service is bare bones, and the low price for a flight comes with annoying high price to pay. I will certainly think twice before flying with Frontier Airlines again."
Cons: "Frontier's customer service is god awful. The space they have in Phx sky harbor is one of the worst gates with awful service. We were removed from our flight without warning due to a mechanical problem on there end causing us to miss our next flight. So instead of rebooking us they just kicked us off and we were left to fend for ourselves over the telephone where we were told we can't be rebooked. They also didn't want to give us a refund but travel credit instead!!!! Yea right!!!! NEVER flying again with Frontier. THEY SUCK."
Pros: "Nothing."
Cons: "The four hour delay caused by a hydronic leak that couldn't be fixed on-site, the wait for a new plane, then sitting on the Tarmac for 20 minutes after being pushed away from the gate. Also, the check-in line was really long and slow because Frontier didn't have enough personnel to handle the job efficiently. The gate personnel need training in talking into the Mike, so that passengers can understand what they are saying."
Pros: "The price. Nothing super bad."
Cons: "Delay leaving due to a door sensor. Got in an hour late, which was annoying. Limited, expensive menu anyway, but was out of what I wanted (jerky). Biggest complaint is the seats not reclining-that's really uncomfortable for a 3 hour flight.2nd biggest complaint is that having to pay for my seat and 1 carry on feels like a bait and switch over the ticket price."
Pros: "Super professional, courteous, and helpful flight staff. Seat was uncomfortable, but it was a short flight, so I had a weird plastic bottle of wine and cared less."
Pros: "Both flights landed early and the pilot flew very smoothly (I tend to get air sick so I appreciated this). Easy to get on and off plane, no fuss. Great price ($250) to fly from DC to Denver, nonstop. Can't complain."
Cons: "The seats are very thin and feel like school bus seats, so it was a pretty uncomfortable couple of hours. Also, the check in at the kiosk is confusing and misleading. We were very prepared and did everything ahead of time (paid for our checked bag, knew that we'd have to pay for a cary on bag, etc.) but then when we checked in it asked us if we had a checked bag we needed to pay for. We doubted ourselves for a moment and almost paid for our bag, AGAIN, even though we had already done it. This payment should have shown up on our account and we should not have been asked about paying for our bag, that is confusing and misleading."
Cons: "You have to pay for hot tea, coffee when every other airline it's complimentary. Along with paying for carry on bags. Ridiculous!"
Pros: "check in crew were very pleasant and helpful, making the check in process very smooth despite multiple people, skis,etc. You are getting nickeled-and died- but I planned for that in advance, and despite that it was still a value compared to other airlines."
Cons: "seats are uncomfortable. If flights get cancelled (mine were not!), you are screwed because Frontier does not partner with other "sister" airlines, so you will have to wait a long time for a rescheduled flight or change airlines on your own dime"
Pros: "At least I did not have to wait on the tarmac for 4.5 hours like I did in Denver."
Cons: "the aft steward was a power-hungry tyrant. He kept telling me to get into my seat which was occupied. When that could not be resolved, he told me to get out of the aisle so others could board. I was in the penultimate row and the people in my row needed to move to the last row. So who was I blocking from boarding? Also, the flight was extremely turbulent and not one seat in the last 4 rows had barf bags. As I deplaned, it looked as if 10-12 others did not have them either - - good luck cleaning that plane. The seats are sized for 5-yr olds. And lastly - you stick it to passengers with all the non-disclosed fees."
Pros: "Thank God the flight was short!"
Cons: "Just about everything. The initial purchase of the plane tickets was what I thought was a deal. But this airline nickels and dimes you to death. We had to pay to check a bag. We had to pay for a soda. Only water is complimentry. We had to pay for the very uncomfortable seats we sat in. Really...what was the plane ticket for? By the way, if you wait to choose your seat/and check your bags...the price goes up. In the end it would have been cheaper to fly any other airlines. I'd never fly frontier again."
Pros: "Check in and the security screen took an hour and a half, flight delayed an hour in beautiful weather. NO TSA Pre-Check at Frontier's home base."
Pros: "The fare from Denver to Portland Oregon was $83.00"
Cons: "The website didn't seem user friendly to me. I had to call Customer Service to be able to check in. I wasn't able to get my boarding pass on my smartphone very easily. My suitcase was 15 lbs over and I had to pay $75.00 on top of the initial $25.00. There were no complimentary drinks. And the flight was delayed and the personnel didn't know what was going on and wasn't able to inform us. The online seat assignment was confusing to figure out."
Pros: "On time. Good price. Pleasant crew."
Cons: "Wish they had DDP"
Pros: "Nothing."
Cons: "The flight was delayed for over 4 hours due to operational issues (not weather or maintenance). The gate representative didn't keep us informed of the issues and when he did, he was usually wrong. There is a surcharge for everything from carry-on fees to beverages on the plane. The plane itself was uncomfortable with uncushioned seats. Let's just say that if I had to choose between a Frontier flight and a Delta flight that was $400 more, I will choose the Delta. Same goes with any competitor. I will never fly Frontier again."
Cons: "The flight was over an hour delayed on the ground and then my luggage is still completely lost. The customer service has been absolutely terrible. I am in a city in which I do not live, with absolutely no clothes, toiletries, shoes etc and I have been on hold waiting to talk to someone about my missing bag for over 45 minutes. Frontier has absolutely no idea where my bag is, it is not in the place that I took off from and definitely not at my destination. This has been an absolute nightmare in which they offer you pathetic $50 to make up for the over $3500 I have in missing belongings."
Cons: "Seats - horribly uncomfortable, no recline Leg room - very tight unless you pay $50-$60 for stretch Hidden/extra costs - when I checked in almost all seats cost additional money; this is terrible for business travel and reimbursement purposes because it is considered an upgrade when really unless you take one of three middle seats at the very back of the plane, you have no choice but to pay. Carry-on fees are also ridiculous; it would be much better to be transparent and incorporate these costs into the ticket price. Food/drink - you offer no complimentary food or snack and when you buy something, there is a screen to add a tip - seriously?"
Cons: "It's very late to get a hotel and they didn't arrange anything for us. We get a credit for future flights and hotel reimbursement. But I'd rather not fly Frontier again!"
Pros: "We didn't have long layovers, and stayed at the same gate we came in on from Portland."
Cons: "disruptions while trying to get some sleep. although there was minimal food and drink service, the flight attendants went up and down the aisle a lot, collecting trash."
Pros: "The flight attendants were friendly."
Cons: "You have to pay for everything including carry on luggage. I spent $25 to check my bag. The people that check you in were short with me, and not very friendly. They ended up not putting my bag on the flight. On a direct flight into Knoxville Tennessee. Not really sure how that happens. I'm on day 2 still waiting to hear back from the airline. Safe to say that I will never fly Frontier again. They are competing with Spirit Airlines for the worst airline in America. It's a close race."
Pros: "I liked the crew, they were very personable and nice."
Cons: "Charging $40 per carry on? Are you kidding me?? We didn't budget for that and almost had to fly with no luggage. For this reason alone we are never taking another flight from Frontier. It's bad enough that Frontier charges for all baggage, but we had no idea when we bought the tickets off Kayak, that it would be an extra $130 for luggage. What a rip off. Then at the airport, the line to get a baggage ticket wasn't that long, but it took almost 45 minutes. Every time we fly Southwest or Delta, it takes only 10 minutes to get our baggage tagged and on our way to security. I was also unpleasantly surprised that even water costs $2. Other airlines give a free drink, but Frontier charges $2. Terrible. And the seats don't recline. In summary for areas to improve: don't charge me for carry on and don't charge me for water. I will also be looking for another online venue to buy my next tickets, we thought we were going to get a great deal (round trip tickets for two people for around $680) but instead will end up paying in the neighborhood of $885. Kayak let us down big time."
Pros: "it got my mom from one place to another in less time than a car would"
Cons: "this flight was also delayed and you lost my mom's luggage and took 4 days until she finally retrieved it. How do you stay in business anyway with all the up charges and delayed flights and lost luggage? I will NEVER book flight with you again for myseld or my family and I will tell all my friend and their friends that if they want a miserable flying experience...then they should definitely fly with you. Shme on you for taking people money!! Hopefully a bigger airline will buy you out before you have to claim bankrupy"
Pros: "In order to have cheap fares, Frontier charges fees for EVERYTHING. Carry-on luggage, anything besides water, etc. If you can fit everything you have into a small backpack and bring your own snacks, no big deal. If not, I'd recommend a different airline."
Pros: "Super-friendly and helpful staff on our flight. (Our plane was "Ermi the Ermine," since Frontier's airplanes each are identified by a different animal or bird.)"
Pros: "At least they have Coke instead if forcing me to drink Pepsi..."
Cons: "Seats were uncomfortable. Was constantly touching a neighbor that I didn't know. Food was ridiculously over priced and not great. The plane I took after my layover was the same place. No biggie except that the reason I was able to identify that it was exactly the same plane is because I was one seat behind my first seat and I could see the chewed gum on the arm rest of the seat ahead. Get on the Puma plane and sit in F23. You will see it."
Pros: "They held the plane an extra 15 to 20 minutes so that I could run through the entire Denver airport to make this flight due to my initial flight coming in to Denver, we sat on the runway for over an hour once we landed"
Pros: "Seats were comfortable and I arrived safely. Grateful for these aspects of my trip."
Cons: "Employees were rude. Inaccurate information about flight times provided before and during the flight. The hidden fees were ridiculous, such as $1.99 for seltzer water. Note that you cannot pay in cash for anything. Not so unusual, but a pain for since my debit card was lost. Because flight times were inaccurate, I had no time to buy food during my layover and wasn't able to purchase food on the flight. Overall, I would NOT choose to fly Frontier Airlines again unless absolutely necessary."
Cons: "They charge for water. WATER. They charge for a carry on. The plane felt like it was going to fall apart. After an hour of turbulence, I started to feel sick but thankfully didn't have to throw up because there were no vomit bags. If you need a really cheap flight and are only bringing a purse, it would be a decent. But be prepared for rude people, discomfort, and turbulence. A misleading, unprofessional company."
Cons: "A 40 minute layover turned into a 5 hour layover in Denver. Frontier did not reimburse for the inconvenience, and sent a inadequate $50.00 coupon towards my next Frontier flight IF USED WITHIN 90 DAYS!! That was an insult, not a good faith gesture. They nickel and dime for everything, and take poor accountability for their errors."
Pros: "Nothing"
Cons: "These flights are horrible- hard cramped seats, no services, not even a cup of coffee unless you pay extra. $40 to bring a carry on bag on the plane. Cost more than any other flight in the long run."
Pros: "Not sure"
Cons: "They started boarding and then stopped so we were stuck in the breezeway. Then we sat on the plane for what seemed like forever. The crew were not approachable and helpful. The plane was freezing!!"
Pros: "Nothing"
Cons: "Seats don't recline and for a red eye flight I felt this was a horrible experience to try and get some kind of sleep. First experience with Frontier and unless they make changes its definitely our last! And our luggage still hasn't caught up with us three days later!"
Cons: "Frontier -- the Greyhound of the air! A la carte pricing, no tray table, no leg room, and you pay for everything -- including the right to not be placed in a middle seat. What a crock. The only reason I fly Frontier is that they have a direct fight from Knoxville to Denver. Otherwise, I would avoid them like the plague."
Pros: "Helpful agent, excellent flight crew. Personally, I don't miss the back-of-the-seat TV screens. Launched and landed on time."
Cons: "Overpriced snacks and drinks, cramped seats, no in-flight magazine."
Pros: "Crew was nice and had a soft landing. You do get one free personal item wether it be a backpack or suitcase it's just supposed to fit under your seat and i put mine in overhead anyway so im sure it's fine as long as you get on the plane. so not sure what everyone else was rating. if you plan on extra baggage add it online it's much cheaper if you don't get it online add it at your check in kiosk BEFORE you go through security and it will save you 20 bucks."