The screen was not working so no entertainment was available in my seat only. Also, seats in the row before the Exit row do not lean back. I learned this today :-)
Free Messaging during the entire flight
Pros: "Due to covid I understand the strict attitude but sometimes they are rude."
Cons: "Better attitudes"
Pros: "Nothing. Didn’t get to take the trip and had no customer service to assist in any respect to have a voucher or credit or anything. Garbage"
Cons: "Everything. Coronavirus lock down sucks, but some sort of accountability would be nice for having my money simply stolen."
Pros: "good service"
Cons: "a better airplane"
Pros: "The food, comfort"
Cons: "The crew, some of the crew were a bit rigid, didn't seem to like what they were doing"
Pros: "Checking was fast and easy."
Cons: "Seat cushions were super uncomfortable."
Cons: "Food options and more beverage options"
Cons: "Should have bilingual people working there"
Pros: "The crew was lovely and the flight felt short since the entertainment sytem was available and operational."
Cons: "Much better than some other airlines no names mentioned."
Pros: "El servicio en general de la aerolínea y el módulo de información de vuelos"
Cons: "Que hubiera un poco más de espacio entre asientls"
Cons: "The layover was very long but Detroit is a very nice airport."
Cons: "I lost my flight, really slow service (40 minutes on the line), bad actitude, NO REFUND. This is mi first and last flight purchased by Aeromexico. I hate you Aeromexico."
Pros: "The food given during the flight was appreciated and the flight crew were nice and attentive."
Cons: "Our baggage was misplaced but we were told it was lost. Then they found one bag and said the other bag didn’t make it on the flight. We waited for 2 hours for the one bag that they said wasn’t lost to be brought out to baggage claims office and then we realized that the bag that was reported lost was actually the bag that they found. I went to update the list baggage report and the lady took one glance in the system and found the additional bag that we were told never made it on the flight in the baggage claim office after all although another baggage claim representative said it was missing 2 hours prior."
Pros: "The service and attention to the customer"
Pros: "Boarding lines were long, but allowing boarding from both front and rear of plane speeds things up. Small breakfast snack served on flight was nice and appreciated. Pleasant crew members and a nice quiet flight!"
Cons: "Tight seats are tough, but I guess passenger comfort is a thing of the past."
Pros: "Flight on time"
Cons: "Entertainment didnt have"
Pros: "Food was terrible, the crew was not very friendly , all business. Having choice to watch TV or movies at no extra cost was great. Plane was delayed, did keep us informed about the delay or when we would be boarding."
Cons: "The food......they offered hard liquor but no wine. Unfriendly crew, didn't speak to anyone unless they had to."
Pros: "La tripulacion fue super amable"
Cons: "I needed assistance and it was kindly provided"
Pros: "They took very good care of my fragile box."
Pros: "Everything was as expected."
Pros: "ease, no delays, friendly staff, free movies!"
Cons: "Having to pay an extra $25 tp choose our seats in advance!! :-("
Cons: "Aeromexico is garbage, very poor service on the phone, the gate, the airplane. I do not recommend this air line"
Pros: "Airline overbooked the flight."
Cons: "Airline overbooked the flight"
Pros: "Price, timing, efficiency"
Pros: "Everything specially the service"
Pros: "Aeromexico is great air company"
Cons: "The waiting at the airport for 3 hours when it was only for a 30 minutes flight"
Pros: "Technical difficulties"
Cons: "Waited 7 hours"
Pros: "The staff was friendly and the food was pretty good considering it was airplane food. They came around and gave drink refills."
Cons: "The plane left almost an hour late, when previously it has said it was running on schedule. The seats are cramped, barely any leg room to get comfortable in."
Pros: "To get from GDL to MGM requires 3 flights. Two were cancelled and the other delayed. The cancelations were due to maintenance issues. Delta apparently is flying plans that should be in the shop."
Cons: "The layover in Mexico city was too long 10 hrs layover....."
Cons: "Food, entertainment and space"
Cons: "they were terrible...our flight was delayed - for 7 hours at Mexico City airport! They lied to us constantly and were rude and unreliable..."
Pros: "The Dreamlines is terrific. Great service, attentive staff & clean airplanes & food."
Pros: "Love this Airline everything about it"
Cons: "People were mad and with attitude"
Pros: "Crew was polite and attentive."
Cons: "The worst airline I've ever flown. Had to go through customs in Mexico and check my luggage also.???? I was just connecting! I would NEVER EVER fly this airline again!!! EVER! Seats are so small and uncomfortable and the bathroom so small had to maneuver so uncomfortably. Just a terrible experience."
Pros: "Free checked bags!"
Cons: "All communication referenced Areomexico confirm # but had to call to get Delta # in order to do online check-in."
Pros: "The plane size was amazing"
Cons: "the crew seemed like they wanted to be anywhere else but that flight. I saw one crew member knock a woman in the head with a sleeve of paper cups - I don't think she even apologized. They pushed people out of their way in the isle. It was crazy"
Pros: "Liked games on plane"
Cons: "It was Areomexico but really it was Deta. My husband travels with oxygen so we did what Areomexico needed but not what Delta needed. We did have a doctor note so that saved us. When we got to Mexicothey sails our liggage was not there because we were in the wrong terminal. No one spoke English but it was there because we were on Delta. When we left almost went to wrong terminal. If it is Deltal call it delta not Aeromexico."
Cons: "Delayed flight by three hours, then right before flight they had no gate and kept promising we would have one in ten minutes. That went on for two hours. Then they moved it back another 5-6 hours and everyone waited in line for another two hours to get things sorted out before they cancelled it. Also when I exited From Cabo they made me go through security all over again because they had no boarding pass for this flight. Big waste of time and money."
Pros: "same as above"
Cons: "same as above"
Cons: "The desk worker at Mexico city Airport ignored me while standing directly in front of him.I had to apprach him first.customer service should require a greeting and "how may I help you"...I asked for a seat change ..by window .he made the change but did not tell me it was the last seat on plane.would have appreciated this information prior to agreeing with change M management needs to educate the staff at the Mexican Airport proper customer service. The gentleman name was Ismael.,thank you."
Pros: "Seating comfort, crew"
Cons: "Boarding but this is typical of Mex city airport / chaotic is the norm there flight was good"
Pros: "My flight ticket said in big words Auromexico. So i arrived 1h 30min befor my flight departure. The lines was small but the atendents were so slow. And was in line for more than an hour. When it was my turn, the lady said that my flight wasent auromexico that it was with delta. Then why does my ticket say Thank you for flying with us Auromexico in huge words on top?!!! By the time I got to the Delta counter it was closed and my flight was leaving. I complaint to Aurom mexico and Delta but they didnt do anything but say your going to have to buy a new ticket at full price. And they said the reasone my ticket said auromexico was because they are partners. But they why say auromexico instead of saying Delta air lines?"
Cons: "I didn't like the confusion gates crowded gate change then found out the plane was there and boarded at the last second."
Pros: "The crew was very pleasant and the flight was comfortable."
Pros: "Flight came with free entertainment. That's a plus."
Pros: "Very smooth boarding process. Made an announcement early that later groups would have issues with finding overhead space and asked for volunteers to check bags at the gate at no charge. Made things go very well without any delays."
Cons: "Nothing to improve. Very well run."
Pros: "Crew was excellent and the flight was ahead of schedule."
Cons: "Flight was delayed about 10 minutes. :("
Pros: "Crew overall was very good and attentive."
Cons: "Seat comfort"
Pros: "The crew that was on board was pleasant. I always like flying American."
Cons: "There was no flight attendants so the flight was delayed for an hour."
Cons: "I don’t understand the concept of the ability to use your mobile device for entertainment, yet not having a power source to charge your device."
Cons: "Crew serving food passed me by by, seemed rushed and missed my row."
Cons: "The flight was delayed by over 3 hrs! As a result I missed work!"
Pros: "the wi fi"
Cons: "They give me the same seat that other passager has"
Pros: "It was all good nice crew and smooth flight"
Pros: "I enjoyed everything!"
Cons: "No complaints!"
Cons: "Tight seats on full flight"
Pros: "Nice seats with plenty of leg room. Friendly crew. Smooth flight."
Pros: "Greets you nicely, on time, caring staffs"
Pros: "Friendly crew"
Cons: "Having to pick up our luggage when getting off plane from Sydney, just to walk them around the corner to be put on flight to ATL. (I thought luggage handlers were paid for this). Luggage had already been put through security!! This put us in a TOTAL RUSH just to make it on the plane ourselves!"
Pros: "Ummm . . . the colors?"
Cons: "10 years ago, American was a great airline. It has just gone down and down. The flight attendants are miserable, grabbing things out of your hand when they come to collect stuff before landing. No smiles, no grace. The plane was old, but also poorly cleaned between flights, so the bathrooms on our LAX-Atlanta flight smelled of urine from minute 1--you can imagine how they smelled by the time we landed. There was trash in my seat-back pocket when I took my seat. Supposedly food was available for purchase, but I couldn't activate the food menu, only the drinks menu, on my little seatback screen, so I just waited until I got to Atlanta to eat."
Pros: "Crew was friendly"
Cons: "Old plane, prezels are boring, it was cold during the flight"
Pros: "Crew was great..."
Cons: "Nothing really off...just wish there were outlets for recharging devices. Thanks!"
Pros: "We left on time and the crew was very polite and helpful."
Cons: "Seats very uncomfortable. They would not recline at all. I was not looking to lay down but sitting straight up for 2 hours made it very uncomfortable. But, I guess since you added the extra seats, there is not enough room for anything. I am only 5'7" and feel sorry for those people who are much taller."
Pros: "The crew was great"
Cons: "No entertainment"
Cons: "The man at the gate was rude and tried to tell me I needed to pay 50$ to bring on my small purse, while his assistant said I could put it in my carry-on. Even more strict that Spieit airlines and higher prices. They didn't even bring around drinks because of "turbulence" unless you were first class. The plane shook slightly more than a smooth flight for only a small fraction of the flight."
Pros: "On time"
Cons: "Rude flight attendant"
Pros: "boarding process was efficient and the seats on this aircraft seemed a bit more comfortable"
Cons: "lack of in-seat video and no free wi-fi and no power connections"
Cons: "The cramped space"
Cons: "I never felt like writing a review but I feel like I should let other families with little ones know. My wife, 2 year old son, and I was boarding at the gate and they couldn't scan my son's boarding pass. They quickly went over to the computer station and gave my son another pass. We went to our seats and found out someone else is in our 2year old seat. Apparently they gave the seat to someone else at the last second because up to the point when I printed our boarding passes at the kiosk, our seats were still together (and I paid $41/per seat extra to try to keep us together). The other customer was nice enough to switch with our son so were able to stay together at the last min so it goes to show AA priority and service."
Pros: "New planes, in seat entertainment"
Cons: "Very hot plane, never cooled down."
Pros: "Everything went more smoothly this time than on our way to Phoenix. Even though the airport was quite crowded they had enough staff to get us through baggage check fairly quickly. They flight was smooth."
Cons: "No problems on this leg of the trip."
Pros: "Forgot to load meals for first class! Otherwise good"
Cons: "Still waiting after long walk for baggage"
Pros: "Nothing much beside the fact it was cheap."
Cons: "Basically, when i was boarding there was a 60 min call for closing the gate, which I went up front to check in. However the front person totally ignored me, and I missed my flight coming back. After that I had to pay extra $275 (or close to that amount) to reschedule the flight. Worst experience ever."
Pros: "American Sirlines flight # AA1249. Was a poor experience. Flight was over an hour late due to flight crew had not arrived. The plane was too small for such a long flight Los Angeles to Atlanta. Took an hour to collect our baggage from baggage claim. I will try to Avoid American Airlines on the future."
Pros: "There were charging outlets. Bravo!"
Cons: "They lost my baggage"
Pros: "Seats were comfortable, the plane was clean, and all flights left and landed as scheduled. Actually, they landed and unloaded is early! Would recommend if you don't mind paying extra $25 to check a bag."
Pros: "Good entertainment option"
Cons: "Very delayed"
Pros: "Great customer service from the ticketing agents, gate agents, flight attendants and pilots!"
Pros: "Entertainment and crew"
Cons: "They need to update their planes. No tvs, no ports to charge phone, not many food options for longer flights."
Pros: "Price is fare"
Cons: "Both trip flight got delayed"
Pros: "Organized process for checkin and boarding, flight staff and service, plane features and amenities."
Pros: "All if the gate staff & on board staff that I interacted with were very friendly & efficient."
Cons: "Very tight/small & crowded waiting area."
Pros: "Price space, time"
Cons: "Waiting.. but better to be early than late"
Pros: "LOWER PRICE, BUT NO FRILLS."
Cons: "SEATS FEEL FINE AT FIRST BUT AS THE TRIP WEARS ON THE SEATS GROW TO BE UNCOMFORTABLE."
Pros: "I thought frontier was worst but american is not too far because american flight can not fly on time."
Pros: "I like the fact that the price was reasonable and the airline didn't charge for EVERYTHING! I didn't feel robbed."
Pros: "The planes people and service."
Cons: "I missed my flight in Atlanta heading to LA on my way to Brisbane, Australia on Saturday 16th July. The ground staff wasn't at all helpful in trying to get me on another flight and in fact sent me to Delta! The lady there couldn't have been nicer and more helpful. Sadly I wasn't compensated at all and had to pay to re-book the flights on the Sunday 17th. On my return from Brisbane, American Airlines had cancelled my flight to Atlanta as they said I was a 'no show' heading out. Thankfully I was able to get a seat on stand by. So, no I'm not a happy customer."
Pros: "The Professionalism"
Cons: "There is not nothing to say"
Pros: "Boarding was smooth. Landing was smooth"
Cons: "The power outlets didnt work."
Pros: "Flight landed early"
Pros: "The crew was really nice. Flight was quicker than expected."
Cons: "Seats could be more comfortable. Boarding process should be more organization. Snacks could be way better."
Pros: "Crew was friendly."
Cons: "Flight delayed!"
Pros: "The flight attendants were very courteous."
Cons: "Seats are way too close together. I am 6’ tall and if I wasn’t sitting with my rear pressed against the back of the seat, my knees were jammed into the seat in front of me. Zero elbow room. I’m fairly skinny and still thank god I had the aisle seat because with arms at my sides, my shoulders touched the small woman next to me and stuck into the aisle so that when the drink cart came by I had to physically lean toward the windows to get out of the way. No entertainment unless paid for, which is fine, except that the flight attendant and the announcements both stated that at least a movie was included. Outdated jet. No where to charge anything. Couldn’t work on my computer because to type, my elbow took up most of the other persons seat."
Cons: "We were stuck on the tarmac waiting for a gate for an hour and a half once we arrived in Atlanta. Other than that, everything was fine."
Pros: "I was so pleased that United offered the flexibility to change my flight before the chicago snowstorm without incurring a change fee."
Cons: "I paid for seats on my original flight. But ended up sitting separate from my traveling companion on the new flight."
Pros: "The price was unreal so I had to jump on this, I was able to get on and off with my backpack no problem. The flights were good, captains were very communicative about times, expectations and when turbulence was present."
Cons: "The check in had to be done in person because of the need to check my bag size, I felt a little insulted that I would have to be checked on my honesty. When I got to the check in it was like watching a special forces team measuring and prodding peoples bags to get them in to the little box even when the shapes were the reason they couldn't fit, not the size of the bags. I literally watched someone fit their bag and the attendant take it out and make it misshaped for the box and show how it didn't slide in. I had no issues with my luggage, but that sucked to watch happen to others. The food and drinks came about 10 minutes before the plane landed."
Pros: "Comfort was good"
Cons: "Food appeared stale at times Drinks like fruit juices were given in small amounts like a quarter cup by stewardess Appears that it was being rationed Choice and scope of movies were poor and narrow"
Pros: "United employees were courteous and helpful very economical in their service to others"
Cons: "seats were a tad uncomfortable, if the flight was longer it would have been worse."
Pros: "The flight was good!"
Cons: "There was no entertainment. Nothing to do."
Pros: "I like how they found another flight and we didn't have to pay because we was originally early for the first flight"
Cons: "Didn't lik how we miss our flight because TSA took so long by checking every hand luggage padding us down and i flew with my baby and my disable mom"
Cons: "An extra agent who was rude was having passengers check size of their bags and we had to check our carry on that we had fit above on previous 3 flights. Her statement to us was : “If you don’t like it we’ll have you checked on to another flight tomorrow morning”. She seemed to stop passengers she could intimidate, I’m not used to being treated rudely by service providers! I’m sure they wanted to reduce the passenger loading time, but rudeness is not acceptable!"
Cons: "Price gouged to escape hurricane Irma"
Pros: "it was ok just a long flight"
Cons: "food too high"
Pros: "Comfortable even though this was a small aircraft."
Cons: "Registration and baggage process at Dulles airport for 7 a.m. was chaotic. Unsure if the automated process relieves crowds or time to check-in. Lines were long and not enough attendants to take care of issues that were occurring at kiosks."
Cons: "Two people were assigned the same seat"
Cons: "Then we couldn't get off the plane for an extra hour. Very inconveniencing."
Pros: "The panctuality and the service were really excellant."
Cons: "I was not contacted about flight delay. I believe that was the purpose of collecting cell numbers. Also the gate was down stairs with no elevator or operationing escalator. I have bad knees and had to walk down the steps with my luggage. The escalator only start working 10 minutes before boarding. Also they overbooked the flight and there was no room for my carryon luggage. They put it underneath and when I got it back it was all torn up. Seats were cramped not enough leg room."
Pros: "Organized boarding"
Cons: "Very cramped"
Pros: "Very professional flight crew and ground crew."
Cons: "Did not want to leave Merida."
Pros: "We'll coordinated."
Pros: "I liked that the pilot communicated throughout the flight about where we were, how long or far we were, and if any changes occurred."
Cons: "I didn't have a plug to charge my tablet."
Cons: "Flight got delayed"
Pros: "Great flight both ways of my trip. We arrived 20 minutes ahead of time on the way back. The crew was very courteous and I had a great experience with United."
Pros: "The snack was nice for the short flight"
Cons: "We did not get Headsets at all. We asked flight attendant for headsets and he told us the would come around passing them out. Never happened"
Pros: "We were early. I bought economy plus."
Cons: "No complaints"
Pros: "I made it home"
Cons: "When I got to the ticket counter my reservations had been canceled by united. Worst part is the flight is now completely booked. I was lucky enough to make the flight thanks to a late flight from vegas where 7 people were connecting from but it was pretty stressful to walk up to the counter to be told the reservation you have had for 2 months was no longer reserved. This was one of the rudest staffed planes I've been on. These guys aren't over worked. I don't know why they can be so hateful. I loved united but this experience has left a sour taste in my mouth. It all worked out in the end, but I still can't follow why my flight reservation was canceled without me being notified. I shouldn't find something like that out when I get to the airport with my luggage in my hand."
Pros: "My flight in was smooth, seamless and amazing. The crew was so lovely."
Cons: "My flight out was a shot show that included a four hour delay and frantic running to gate changes. The staff was very unhelpful. The snack was awful."
Pros: "It was on time"
Cons: "Nothing was bad, completely average. Nothing impressive either."
Cons: "I couldn't move up to an empty row on a half empty plane"
Pros: "I made it to my destination and was offered a beverage"
Cons: "Everything else. No one greeted me. No TVs. Luggage was ruined. Ppl were rude"
Pros: "On board entertainment was great."
Cons: "For the second flight in a row, our flight was over 2 1/2 hours late. In fact, this flight was three hours late, including the maintenance issues that cropped up once we were all boarded. This came after a 2 1/2 hour wait due to a different maintenance issue with the plane. The gate attendant was extremely uneducated regarding the issue, and how long it would take to resolve. For over an hour, he told us that the plane was taxiing from the hanger. Assuming the hanger was at the same airport we were, I seriously doubt this was the case."
Cons: "The plane was full I was given a seat assignment. Why was it when I got to my seat a child was sitting in the seat and the flight attendant states "oh I was handling that we need to get u a seat of hers one sit here" at the back off the plane by the restroom and food area. It maybe good for staff but I paid almost $300 for a tkt to be told oh here a seat sit here. No accommodation was made for the seating switch . No I was not looking for first or business class just to be asked would have been nice"
Pros: "The entertainment"
Cons: "I didnt like how i had chosen a seat a month before the flight and then its like i never asked for one"
Pros: "Efficient service"
Cons: "The crew was not very helpful with my concerns. As well, there was a handicapped man sitting on my roway and he received insufficient service."
Pros: "The crew was nice"
Cons: "There was neither WiFi nor in flight entertainment available which made the entire flight a drag"
Pros: "The flight had great entertainment options and a good food and drink selection."
Cons: "First of all the flight was overbooked. Second of all some of the crew members looked as though they wpull be anywhere but on the plane. Boarding was a little sloppy but I suppose that was due to the overbooking."
Cons: "4 hr delay on the flight, terrible experience never flying with United again."
Pros: "It was just a mediocre domestic flight. Nothing special."
Cons: "No movies to watch for free."
Cons: "Not only did they change gates several times and the flight was delayed close to two hours, they didn't provide any information and refused to answer any questions."
Pros: "Flight was on time."
Cons: "Plane was freezing cold. Even with numerous empty seats I was assigned a seat in the last row next to the laboratory and not permitted to change. Flight attendant had a poor attitude and was generally not helpful."
Pros: "I liked the entertainment options on board. There was adequate leg room with seating."
Cons: "The seating back was not very comfortable. There was very little cushion. I had to re-position myself quite often to get comfortable."
Cons: "Updates to delays not informed in a mannerly order"
Cons: "It was very hot, it seemed as if the AC was broken."
Pros: "Everything!! Awesome!"
Cons: "My girlfriend nagging in my ear."