Cons: "Sure. I had booked a two week vacation in Brazil. All hotels, car rental and guides booked. Copa changed my fligjt at the last minute and out of the 14 days vacatipn I had in Brazil, they would have me spend 6 days in Panama City!!! Lost of small fortune with hotels, car rentals amd had to buy another ticket with Latam. They are a scam!!"
Cons: "Due the COVID-19 El Salvador closed its boarders, leaving me unable to fly. I have sent two emails, called and spoke to a customer service representative who treated me unprofessionally and rude. After that I have been calling numerous times with a wait of over 25 minutes each time and I still have to answer from you as a company. I am extremely disappointed and want an answer soon."
Cons: "Despite we made web check in, our seat were changed. And we were assigned in separate seats (family of four)"
Pros: "I always love flying Copa. The staff is always great and the planes are always new, clean and comfortable."
Pros: "Food was fresh and ok for a short flight."
Cons: "Agents at check in gate were not very helpful and did not communicate the changes in an efficient time or manner."
Pros: "FLIGHT INTO BOGOTA FROM RIOHACHA WAS WINDY AND THE PILOT DID A TOUCH AND TAKEOFF LANDING. CIRCLED AROUND AND LANDED. NEXT FLIGHT WAS DELAYED AND WE MISSED OUR CONNECTION FROM SAN SALVADOR. WHEN WE LANDED THEY HAD A CREW OF STAFF, THERE WAS 21 OF US, ALREADY HAD OUR FLIGHTS FOR THE NEXT MORNING, A HOTEL WITH SHUTTLES, DINNER AND BREAKFAST, AND WALKED US THROUGH CUSTOMS. WE WERE ALL IMPRESSED WITH HOW WELL THEY TOOK CARE OF THE SITUATION"
Pros: "Boarding process, inflight service"
Cons: "Flight was canceled, was booked on flight 812, that flight was also canceled. I didn’t get to Quito until 24 hours later. Customer service was terrible in terms of providing accurate information to passengers."
Pros: "The crew"
Cons: "There was no screen on each seat, no entertainment...only the kids movie they played."
Cons: "I called in advanced and requested a vegetarian meal. Apparently no one was told l, and they were no vegetarian options available. Also, there was only one movie running in a general tv without any other entertainment options. This should not be allowed on an international flight >5 hours."
Pros: "The crew was very polite"
Cons: "At the time of checking in i couldnt get my mileage to my account"
At the gate I got bumped from my reserved aisle seat to a window. Not a huge deal for a one-hour flight, but the "free seat reservations" are indeed "free" but not "reservations".
Pros: "Very attentive, friendly and efficient flight attendant. Smooth flight. Informative captain."
Cons: "If the flight just got cancelled from the get-go and if the airline reimbursed us or gave us flight credit."
Pros: "i was pretty comfortable being in an aisle seat"
Cons: "didn’t love the lights coming on in the middle of the night"
Cons: "I asked for special Assistance and No records of it"
Cons: "Luggage left behind due to a troubled fire alarm system in the baggage dept of the plane This maintenance issue delayed us 4 hours The ground crew had to push one of their loading tractors out from under the plane after unloading the luggage. Perhaps the PEI airport crew are lacking in maintenance procedures. It's always a little things that get you into trouble and cost lives."
Pros: "Fuss free check in. Crew was very friendly and helpful. Flight is on time. Will definitely travel on WestJet again."
Pros: "Most employees were courteous."
Cons: "Flights were delayed multiple times . boarding was slow, seemed un organized."
Pros: "The low cost"
Cons: "That which comes with low cost, you get what you pay for"
Pros: "The flight staff were very friendly and helpful upon boarding. Once landed even the pilot was standing in view and say good bye. Thanks again!"
Pros: "Due to covid I understand the strict attitude but sometimes they are rude."
Cons: "Better attitudes"
Pros: "The flight was delay about an hour, on board. The crew was great. No entertainment on board. Good complimentary bar."
Cons: "Being on time"
Pros: "Seat OK, but full row. Social distancing OK."
Cons: "Passengers use face masks for the most part, but encouragement (not enforcement) by crew might be considered."
Pros: "Not a lot."
Cons: "Our group of 11 missed our connecting flights in Mexico City because the plane was two hours late. Cost us thousands of dollars and a day of our time."
Cons: "Not canceled the flight for no reason. You need better entertainment."
Pros: "The food, comfort"
Cons: "The crew, some of the crew were a bit rigid, didn't seem to like what they were doing"
Pros: "Everything was, excellent, especially all the staff, both ground and onboard."
Pros: "Crew nice."
Cons: "Check in very long. Boarding slow. Check in our carry-on’s even though there was plebty if room in the plane"
Pros: "Comfortable plane"
Cons: "At the airport, the sign at the counter never said Managua flight so I almost missed it since I didn't understand the espanol message."
Pros: "Everything after takeoff was fine, except where plane landed, extremely far from terminal, even by bus."
Cons: "We had an almost 5 hour flight delay! Got to Los Angeles after 1am and hotel, after having to go through customs, after 2 am!! Bus ride from plane to terminal once landed is extremely long."
Cons: "I paid additional money for 3 seats together, when I got to check in I was told I cannot do that. I had to sit separately from my children. I was sat next to an obese man. I kindly asked the flight attendant if I can take empty seat across the aisle from me and was told no without a reason. I thought we were doing social distance ,but apparently not. As for there earlier claim of no 3 seats available next to each other .. it was obviously a lie because the seats just across from me where empty. I hope not to fly on American Airlines again."
Pros: "Great crew, clean plane"
Cons: "Plane was late getting in so boarding was an hour late"
Cons: "There are too many announcements on the screen before you can start watching entertainment. It takes about 15 minutes."
Pros: "The crew was nice"
Cons: "There was maintenance happening on the plane after everyone boarded. It was a long wait on the plane and it could have been better if that was done before boarding."
Pros: "The crew onboard was fantastic. The food was pretty good as well"
Cons: "Seat are extremely uncomfortable they are too small"
Pros: "Smooth price getting boarding pass and we were anytime sit together"
Cons: "All good"
Pros: "Ease of boarding."
Cons: "Flight got in late and I was unable to make my connecting flight."
Pros: "Seats seem to get smaller but overall a good experience"
Cons: "Seat room"
Pros: "Yes! They were helpful and nice as well on the flight."
Cons: "Mhm.. Nothing."
Pros: "Good entertainment choices."
Cons: "Uncomfortable seat with insufficient legroom wouldn't recline. Inadequate overhead storage (full flight)"
Pros: "Substantial legroom in all seats."
Cons: "There were no entertainment options. The beverage selection is minimal - no hot tea, Pepsi but not other Pepsi products. We had a 1.5 hour delay with no explanation, sat on the tarmac another hour, and I have landed but am currently reaching an hour on sitting on *this* tarmac. Our flight was originally supposed to land at 2130, we are now coming up on midnight and still on the plane! And although this is not the fault of the airline, there were quite a large number of children under the age of 5 and two screamed THE ENTIRE TIME. The delay, the flight, and this current wait. I will not fly Interjet again and absolutely will not recommend it, no matter how affordable the tickets as compared to other airlines."
Pros: "Very nice people you guys have. Amazing crews."
Cons: "Waited to long to get boarding pass 2 hrs 1/2 . Actual meal. B"
Pros: "The crew was great! No complaints. The seat flying back was amazing. I took a picture of my seat to show how much leg space there was. I couldn’t believe the leg space I had"
Cons: "I’m not really sure, maybe offer more free alcohol for free lol I told everyone back in the US that they offer free alcohol. Everyone couldn’t believe it. I said, yes it’s true."
Pros: "noting they stole my money"
Cons: "yes a lot i never got my ticket and missed my flight"
Pros: "The crew insisted we fill out immigration forms, which you do not need in Dallas. There are machines that you insert your passport. Also the crew only had the forms in Spanish. They are made in English"
Cons: "Ended up missing this flight because my first flight got cancelled. Again will not be flying with interjet"
Cons: "They cancel mo flight, I’m very mad because they change all my itinerary, I haven’t flight any more with Interjet"
Pros: "The flight was on time and the crew was excellent."
Cons: "Better order in seating passengers in both airports."
Cons: "La única razón por la que no vuelvo a viajar por Interjet es que ya es la segunda ves que me hacen tirar cosas a la basura"
Cons: "It might not be the airline, but the Mexico airport is a nightmare. All Interjet flights were delayed. I understand that sometimes flights might be delayed, but Mexican authorities made the impossible to make your trip worse. If Interjet wouldn’t stop in Mexico I’d definitely will fly with them agai"