Daily cleaning, installation of cabin HEPA filters on flights from Zacatecas to California
Volaris has waived its change and cancellation fees on flights from Zacatecas to California. Confirm policy on booking site.
The cheapest ticket to California from Zacatecas found in the last 72 hours was $137 one-way, and $215 round-trip. The most popular route is from Zacatecas to Los Angeles, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $137.
Volaris flies most frequently to Los Angeles from Zacatecas.
Most visitors from Zacatecas need to provide a negative COVID-19 test result and/or quarantine to enter California. Citizens and lawful permanent residents of the United States, certain family members, and other individuals who meet specified exceptions, will be allowed to enter the United States.
Please find list of entry suspension for certain countries based on the last proclamation.
Read more about travel restrictions for California
Visitors from Zacatecas are not required to quarantine after entering California.
Visitors from Zacatecas must present a negative RT-PCR (NAAT) or Antigen (quick-test) test taken 72 hours before departing to California.
Current regulations for vaccinated travelers to California: most visitors from Zacatecas may enter California but may still need to provide proof of negative COVID test.
Passenger Disclosure and Attestation
New York State Traveler Health Form
Los Angeles Traveler Form
Masks: Recommended in public spaces and public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
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Scores according to KAYAK customer reviews
Pros: "The crew was attentive."
Cons: "Check in process was super slow. It took an hour and a half. Check in process needs to be made more efficient. Also, plane took off an hour and 20 minutes later than originally planned. Therefore, we landed an hour later than expected."
Cons: "Connecting drop off luggage was closed so I had to take my luggage with for about a mile"
Pros: "The conform and easiness from flight to flight."
Cons: "More food options."
Pros: "Plane is nice"
Pros: "The crew!"
Cons: "Only not being able to teleport!"
Pros: "The seats were comfortable. We were right on time."
Pros: "Service and smooth flight"
Cons: "Champagne instead of tequila"
Pros: "i coul not take the flight becuase this agency changed all my itinerary"
Pros: "I fly a lot for business so I have seen my fair share of issues. I can honestly say AeroMeixco compares to a bad budget airline in the USA if anything goes bad."
Cons: "Hard to believe a national airline can be so unorganized. When you ask staff why the info board does not get updated or HAS WRONG INFORMATION, they just shrug it off by saying “This is Mexico, sorry”. Truly inexcuseable. Even their website has wrong “real-time” info; showing the flight is in Mid air while we are trying to find out which gate we should go to. Never again."
Pros: "Overall, Aeromexico staff in the airport were kind and friendly. Flight crew members were friendly, attentive and presentable. I appreciate the fact that Aeromexico still provides food and refreshments."
Cons: "Flight was delayed by approximately 30 to 40 minutes. However, I appreciate that staff kept us informed and updated on flight status. Since I hadn't reserved a seat, I got seated near the emergency exit. On a positive note, it's more spacious hence more leg room. However, you're not allowed to keep any items with you in case of an emergency during take off and landing. It seems that there was some type of entertainment on the TV screens but noticed they were on for less than 40 minutes and then they went blank for the remainder of the flight . I'm not sure if other passengers were offered headphones but I was not."
Cons: "When you have a family emergency the last thing you ever want to hear is that you are "completely full and you will need to wait until the next available flight". This ticket was purchased last minute due to an unexpected death in the family so it was the only option we had to get my uncle to LA asap in order to be with the family during such tragedy. We even bought the insurance on the flight to assure nothing went wrong but yet he was still left behind hours to wait for another flight and see IF THAT ONE had room. How is this even possible? Why would you even let us book if there was no room and why was he the one to be asked to stay behind? Is it because it was booked though you? because it was a third party booking and not direct? If so then it's not even worth the few dollars we saved if it means the flight will be unreliable and the insurance means absolutely nothing through you guys. Ultimately, truly disappointing and I know that we can not depend on booking this way again if in your policy it states this ist ok to do and not even compensate one bit for making your travelers go though this."
Cons: "Super hot humid no air conditioner at the airport elevator didn’t work and I’m handicapped so I had to pain he walked on the stairs"
Pros: "I liked the entertainment options and the free morning snack/meal offered on the flight from Mexico City to Los Angeles."
Cons: "I don't like the boarding process where everyone hovers around their boarding group sign."
Cons: "A flight attendant put me on the spot, holding up a line of people on the plane, asking me to switch from a window seat to a middle to accommodate other passengers only to find out the reason being that the other passengers took up more than his/her one seat. I was elbowed the entire flights, couldn't even put the arm rest down , and had to rest my elbows on my hips to eat or drink anything. I understand it is not up to the crew to manager passenger behavior but the only reason I was put in that situation was due to the airline staff. I was extremely uncomfortable and after traveling for over 20 hours I was livid with how I was treated just because I am a small caucasian female."
Pros: "Good entertainment - polite crew that was willing to help once on board the plane."
Cons: "Boarding - Crew member came around to check passports but neglected to also check for immigration papers - caused one friend to miss his flight and myself nearly to miss my flight though we arrived two hours early. Checked my baggage when it didn't need to be checked / met appropriate baggage standards. Being loaded onto trams was a bit of an inconvenience - but not the worst thing ever. No vegetarian option for food - wasn't able to eat. It was indicated we'd be served dinner on board but not that there was only one meat option (I'm allergic to mammmal meat - beef and pork in particular). Most other flights give the option of meat or vegetarian dishes."
Cons: "The boarding crew had a bad attitude and wasn’t helpful. Also, once on the plane, i asked a flight attendant for help putting my bag in the overhead compartment and he said “if you can’t lift it, then why did you bring it? You should’ve checked it in.” The flight crew doesn’t realize they’re there to help. Overall, terrible experience because of the flight crew and boarding crew. Oh And flight was delayed too."
Pros: "Immigration into US was a breeze as compared to in and out of Chile Luggage arrived fairly promptly"
Cons: "Not being able to get checked in onn a more timely basis. The long and slow line when you were finally able to check in."
Cons: "The flight schedule is unstable. We were in the lounge and didn’t hear any notice of the flight. Almost missed it."
Pros: "Good space between seats and the free alcoholic beverages. Food was acceptable (ham & cheese sandwich)."
Cons: "Having to go through security again when we have not left the secure portion of the airport. After all we had just gone through security in Ixtapa."
Cons: "The fact that we are now charged for baggage and seats similar to the economy airlines. Service is also noticeably worse."
Pros: "Arriving 20 min before schedule time"
Cons: "Nothing everything was perfect!"
Pros: "i like the chairs,screens individual, food, the crew and cleaning the plaine"
Pros: "Good selection of movies which are controlled by the individual passengers. Comfortable seats. Served breakfast of fruit, yogurt and muffin."
Cons: "Don't like flying through Mexico City because the immigration process is very poor, i.e.long lines to get to agents . Airport is cold at night."
Cons: "food and seats not comfortable."
Cons: "The people from aeromexico is like they were mad or having a bad day very bad service overall"
Pros: "In flight Mexico-Lax the entertaiment was really great. They should offer more than one drink in all trip. It was my first time traveling aeromexico."
Cons: "By unnafortunadly circunstances my family and i lost the first flight from guatemala to mexico city, and the atention service agent didn´t care about our situation so he gives us just one option and it was pay for next fly to mexico, we told him that it wasn´t correct because we had been tried so hard to get the fligth, the fact was that where no more option and we paid for the next fligth. The people working for aeromexico should be more prepared to attend the costumer, i think they would be help us instead of force us to pay as the last chance that we had. Sorry about my bad english, i hope this works for you."
Pros: "There was a ten and a half hour delay of which two hours was on a plane waiting on the tarmac with mechanical problems and two more hours waiting to be reticketed in the terminal. But the airline took care of us with vouchers for food, hotel and taxis. The crisis was handled really well. It was just miserable because we only got two hours sleep. I am glad this was just a once in a lifetime crisis and inconvenience. Maybe it was caused by Boeing who made the plane."
Cons: "The ten and a half hour delay."
Pros: "Staff was helpful and friendly at Guadalajara airport."
Cons: "The flight was delayed by an hour. I wasn't notified of luggage fees and had to pay in 1000 Mexican pesos plus taxes. My husband is handicapped and we had to be shuttled from terminal 2 to Tom Bradley. It was very inconvenient!"
Pros: "Crew was nice, check in people was nice too"
Cons: "The zonnes for boarding are not respected at all. The crew its handling people's documents in a rush and don't have the time to check what groups are boarding. The food was way too little. I've travel hundreds of times. This was the smallest meal I've ever had"
Pros: "the plane on the return flight was spacious and comfortable."
Cons: "our departure flight was delayed for over 1 hours and our return flight was delayed for over 2 hours. They blamed the weather for the delay on the return flight but all other flights were departing on time or with only a 30 min delay. Aeromexico flights were the only ones being delayed for long periods of time."
Pros: "Very poor customer service."
Cons: "Flight attendant seemed like have little attitude. Their attitude doesn't only express by verbal it even expresses by their eye contact and body language ."
Pros: "boarding and leaving plane, the wheel chair service, nice helpful crew, flight departed and landed on time, snack and beverage."
Cons: "landing at LAX was a bit jumpy/scary, airport construction - not Aero Mexico's fault though."
Cons: "I was traveling with my 5 year old and we were the last to board since we were in the first rows . There was no space for our carry on since people from the back rows even took our spaces. Spaces should be left available . Flight also delayed . Will try to find another airline next time"
Cons: "No me gusto porque todo fue malo la comida, la atención sobre todo en el aeropuerto muy desorganizado y las personas que trabajan en Aeromexico extremadamente groseros"
Pros: "Your price was just right!!!! On time. Which was great Great pilot,,,,smooth ride."
Cons: "Seating was WAY too tight Way too many people with carry on luggage"
Pros: "The manager was really nice, and the customer service desk people were every nice too. I was compensated for being kicked off the flight, and they helped me re-book a direct flight to get home. The resolution was fine."
Cons: "Was kicked off my flight for some reason. It was not explained to me very well, but I gathered it was from another plane earlier in the day that was cancelled. I don't know how I was selected to be kicked off. The poor communication was very annoying. I stood at the counter for 45 minutes after the airline personnel took my STB ticket, and didn't tell me what was going on. Would have been a LOT more pleasant of they just told me the flight was full, and my name would be called if I was on the flight. Then I could at least sit down, instead of standing there for 45 minutes."
Pros: "The crew were very nice and the liked the movies they have available."
Pros: "Costumer service"
Cons: "If u over weight there make u go back to the end of the line and not for all the passengers"
Cons: "Charged US $300 to catch next flight after missing scheduled flight. They should have put me on stand by but refused. The flight they charged me $300 for was over 2 hours late causing me to miss my connection. There's more to the story than this. I was well early for my original flight and they still managed to screw me over. After I arrived late in LA and missed my connection the awesome folks at Virgin America simply put me on the next flight."
Pros: "Everything was good on LAX - MEX and MEX - LAX flights except the march trough terminal 2 at LAX to the bus to Bradley Terminal for customs at midnight. Not sure if customs are available at terminal 2 LAX at other times."
Cons: "Outbound on the flight from MEX to LAP seat 2A I think. Was extremely cold. Cold air was bling on me from a distribution duct just above the window. On the inbound flight LAP to MEX sitting in 20B I think, it was very warm... This would have been ok if the adjustable air vents worked... Neither vent for either seat A or B would open.. Crew were great, this may be Embraer problem. (Everyone tells me that they usually freeze on that flight!)"
Pros: "Nothing, as I was not allowed entry onto flight"
Cons: "Flight was overbooked and I was placed on stand by for no reason and was not accepted on the flight I had paid for"
Pros: "My husband's knees were pressed against the seat in front of him so much so as to cause indentations in his legs. fortunately the flight wasn't full and we were able to spread out over 3 seats. It was still quite an uncomfortable flight for him."
Pros: "Movies, drinks, I just wish it was a faster trip."
Cons: "Everything was great!"
Cons: "The flight was delayed 4 hours to Mexico and on our return to LAX our seats were RESOLD and reissued to other passengers and we were told we would be put on the first flight the following day! Heck no, we were not about to let that happen. Finally after multiple conversations with the "people in charge" we were able to be "accommodated" on the next flight- 6 hrs after our original flight. I called customer service for Aeromexico to submit a complaint for the awful experience, not once did they apologize for an inconvenience and make matters worse they said it was my fault my tickets had been re-issued. The customer service woman explained that "I had not paid for a seat on that flight that I had only paid for a reservation" therefor making all of this my fault. This is one of many reasons Mexico is so corrupt."
Pros: "Great customer service"
Pros: "Crew was polite and attentive."
Cons: "The worst airline I've ever flown. Had to go through customs in Mexico and check my luggage also.???? I was just connecting! I would NEVER EVER fly this airline again!!! EVER! Seats are so small and uncomfortable and the bathroom so small had to maneuver so uncomfortably. Just a terrible experience."
Pros: "The customer service was excellent! There was a slight delay but nothing detrimental. The flight was very comfortable. There was plenty of leg room. There was entertainment with movies, music, etc. We were even able to track were our flight was on a map. The small meal was perfect to hold one over a 4 hr flight. The offered a good variety of beverages and coffee. They asked often if there was anything they could do or if we needed anything else. I am very happy I chose this airline."
Pros: "Actually, I was upgraded to business. So that alone made it pleasant. But the fact that the plane was new was also nice and the flight attendants were very friendly."
"Very little information was given regarding delays."
"Some of the crew members were not very friendly. AA gave us seats that were not next to each other despite the fact that we were traveling with a one year old baby. The flight went well overall but these small things were not easy to navigate."
"Nice environment but not deaf friendly .."
"Short connecting flight to LAX from SFO. Only thing I maybe disliked was the lack of entertainment options, but what can I expect when it’s only a small jet to LAX"
Pros: "The crew was amazing the flight went well."
Cons: "I payed extra to be in premium economy and ingot put next to free upgrade and the flight was empty behind me so I had no room and I payed more just an unfair and ridiculous waste of money if I have people all around me and none behind me I shouldn’t have to pay for something if there giving it to the people so I get less riom"
Pros: "The plane was really clean and they had lots of overhead storage."
Cons: "It was too crowded and cramped and UNCOMFORTABLE and there was a REALLY LOUD kid that would not shut up and nothing was done about it."
Pros: "The plane is amazing and the crew was very nice and helpful"
Cons: "Everything was all good."
Pros: "Nice and easy flight"
Cons: "Not repairing the engine of the aircraft while I’m on it. Not having to deplane due to the fact I felt unsafe."
Pros: "Crew was nice"
Cons: "Plane was also dirty and I had to whipe down my own area"
Cons: "Change your fist class cabin. If we’re paying that much for a 4 hour flight we should be in a better cabin. The flight from Lax to O’Hare was great but the plane coming back is old and ragged"
Cons: "Maybe some water"
Pros: "The flight was on time and the plane was clean and new."
Pros: "The crew was fine."
Cons: "The flight was packed full despite the ongoing pandemic. I will avoid flying American Airlines at all costs in the future. I was disgusted with how many people were jammed into this plane. The woman next to me was sniffling. I was so uncomfortable the entire time."
Pros: "Unlike other AA planes, the plane that flew this particular route was at least updated with seat-back screens."
Cons: "Unfriendly service. A sandwich wrapped in plastic wrap is an absolutely horrible excuse for first class meal service."
Cons: "Flight Attendant should dis infect the lavatory everytime a customer uses since they have plenty of downtime (no longer serving refreshments)."
Cons: "Social distancing"
Cons: "More sanitation efforts. Stop overselling flight to help stop the spread of COVID-19"
Pros: "In the Day of cove it 19 is was fully packed"
Cons: "Too cramped"
Cons: "DO NOT FLY AMERICAN AIRLINES DURING A PANDEMIC. They were not keeping folks distanced from each other, they did not make sure that all the passengers had masks (I understand that people might take them off in flight briefly to drink etc but there were people that walked right on without masks on at all) The flight was FULL. They did a full drink/snack down the aisle thing ensuring that everyone packed into that small space would all be taking off their masks at the same time (if they still had it on in the first place). I did not feel safe at all."
Cons: "Maui to LAX GOOD. LAX to Phx crowded for Covid19 situation. Sat in middle seat between two other passengers. PHX to Santa Ana no one sat in the middle seat. It concerns me that such cheek to jowels seating could backfire"
Pros: "The plane was clean"
Cons: "More spacing with the whole Covid-19 thing going on"
Cons: "Flying is no thrill now."
Cons: "Missed the flight due to poor staff and a delayed landing from my crossover. Given how childish the ground staff were being, I can only assume the flight staff wouldn't be much better."
Pros: "The crew were great, entertainment was good."
Cons: "After sitting on the plane for an hour they found a problem and so we had to deboard and wait for another plane. Obviously better than taking a less than optimum plane but added a lot of waiting time to an already long day. Not great that on a 6 hour flight we had to buy food."
Cons: "The service from the check in desk to the stewardess"
Pros: "The legroom."
Cons: "There was nothing not to like."
Cons: "Super tiny seats"
Pros: "I liked the entertainment. Seats were ultimately uncomfortable. Not helped by the backs being loose."
Cons: "There should be more number of check in bags for passengers. At the least the overhead bins should be allowed to the passengers."
Cons: "The food"
Pros: "I like that the flight left on time and arrived early at LAX."
Cons: "They ran out of breakfast. Seat configuration was 3-3-3 in economy and not 2-4-2 like on the JAL flight on the way to Japan. The level of professionalism is much higher on JAL in regards to the flight attendants than AA. The boarding process still needs a lot of work to be more organized (take a look at JAL as an example - they treat customers like kings and queens). Also, there was no way to get a seat assignment through the JAL website. That website looks and acts like it’s from the late 90s."
Pros: "Getting home EVENTUALLY"
Cons: "10 minutes after leaving Austin the pilot tellsnus Houston air traffic control is grounding all westbound flights due to a storm in Dallas that's causing too much congestion. So we sa on the Tarmac for 90 minutes. I have a difficult time believing this situation was a surprise. Possibly it was just to free up the gate and not have to go through reboarding. Also leg room is getting reduced to 28 inches. I'm 5"11 and cramped. How is JetBlue better than American? How much will these airlines continue to bend us over. I didn't even take the screaming infant into account.... since it's not AA's fault for letting that baby on board."
Pros: "Dreamliner plane"
Cons: "Terrible service from get go which continued when landing in Melbourne with hopeless Qantas."
Pros: "Not much"
Cons: "Passengers bringing hot food on plane. KFC and McDonalds odours major in first 30 minutes"
Pros: "Generally clean plane with good entertainment system and technology overall. Diabetic meal much better than in the past."
Cons: "Didn't announce meal choices at the start so flight attendant had to repeat herself every. Single. Row. They forgot my diabetic meal on the last part them forgot to include cutlery and it took a long time to sort out but they were otherwise lovely."
Cons: "This flight was miserable. Seriously, one of the worst flight experiences I've ever had. The leg room was absurdly small. I'm not a tall person and I only had one inch in front of my legs. When the guy in front of me put his seat back it pressed into my knees. There wasn't enough space to bend down and untie my shoes, let alone get something out of my bag. My shoulder and knee were touching the guy next to me (a complete stranger) for the entire flight and there was nothing I could do about it. This was a red-eye but I absolutely could not sleep because it was so uncomfortable, so when we landed I had a terrible migraine and was nauseous and disoriented going through customs. I actually had to sit down in the airport because I though I was gonna pass out while trying to carry my bag, that's how shitty I felt after this flight. On top of that, not being able to sleep on the flight really messed up my sleep schedule and so jet lag from the time change has been made even worse, so I'm completely out of whack and its so much worse that it otherwise would have been because of the horrible flight. Also the food was gross and there wasn't enough of it. Even now, I don't think I have really communicated just how shitty this flight was. I was actually angry when I saw my seat upon boarding, and I'm still angry about it now."
Cons: "We were not permitted to board the plane until later than expected, but were told we would still take off right away and regain lost time, no mention of a delay at last call or immediately after, despite the 20 minute delay by this point. After taxiing, the pilot informed us of withheld information, that ATC would delay our departure for ~40 minutes, but we could STILL try to make it up in the air. This was a bold faced lie. It was finally 9:52pm before we even took off from SFO. While idling, the cabin started to reek of jet fuel, and people started coughing and sneezing. Upon landing at LAX at 10:46pm, we were told that there was no gate for us, and that we would have to wait for an amount of time that kept changing every time there was an announcement. The toxic jet fumes started to permeate the cabin again, and people started coughing and sneezing in response. Ultimately it is 11:21pm by the time we reached our gate. At this point, the jetway was broken/failed to open, but despite this, the air conditioning was switched off and pax crowd the aisles without direction. Finally we managed to escape at 11:31pm."
Pros: "The entertainment selection was pretty good on the flight. That is my only positive experience."
Cons: "The seats were incredible jam-packed together. We had a 9 1/2 hour flight from Tokyo and could not even sit without our knees touching the seat in front of us. My tray table couldn't even properly extend -- the seats are so tight my tray just folded up on top of me. The food was BAD. 1/3 edible out of each course, consistently. I saw other passengers also dumping untouched trays of mystery meat that came as a side. They handed out egg-tomato-cucumber sandwiches which were inedible. The tomato had gone bad and the egg had a sour taste -- I gagged when I took the first bite. I'm especially disappointed with the seat spacing, though. I had a really difficult time getting in/out of the seating aisle to use the restroom. Even with our bags stored under the seat, I couldn't get in without tripping on/getting my foot caught in the strap of our purses/backpack. I couldn't even turn on one side without my arms or legs touching the passenger next to me -- sore neck, sore back, and still couldn't even get a wink of sleep. I will not be flying internationally with American Airlines again. They are the epitome of an airline trying to cash in on as many seats as possible. Save yourself the trouble and fly Japan Airlines directly -- their food was great and their seats were very comfortable."
Cons: "Connecting to LAX through Toronto was frustrating. We were told in Dublin that our bags were checked all the way through to LA and they weren't. (Been through Toronto before and thought maybe they had changed the procedure) Airport signage could be improved to accurately inform of baggage pickup and drop off with your connecting air carrier. (Our traveling companions ended up missing the flight home in the confusion.) The airport is going through renovations, maybe it will improve. The flight to LA wasn't stocked properly with food. They ran out of sandwiches/fruit and cheese plates by the first few rows in the main cabin. No earbuds available for those who needed them. Cramped seating. This flight was with BA partner American Airlines"
Cons: "Staff were so rude"
Pros: "nothing horrible flight"
Cons: "This was almost a six hour flight there were no televisions available the flight was oversold and there were people on standby there was very little Lego room we were only offered snacks and drinks the crew was stressed we left late because we were instructed to check our carry-ons but that was not enforced until people were already on the plane getting on the plane and getting off the plane took a very long time there was very little leg room it was difficult to move around the plane because it was such a small plane the crew was very stressed out. I am very upset about this flight and will not fly with American ever again."
Pros: "Crew was exceptional (as usual), everything ran smoothly and on time."
Cons: "It doesn't make sense to board from the front of the plane backward. I know this is not an AA thing, but a way to make customers paying more feel more special by having the privilege of sitting on the plane longer...but it's really silly."
Cons: "Had a middle seat and didn't have the option to pick another seat without paying over 250 USD"
Pros: "My wife and I have flown on many airlines. This was one of our best experiences. All the staff that we came across were ridiculously helpful and very understanding. Despite us getting held up in traffic and running quite late, staff members of both American Airlines and Qantas were extremely calming and reassuring the whole way through. Flight was extremely comfortable and entertainment was fantastic. Made the trip really easy."
Cons: "Food wasn't the greatest. Barely touched the breakfast and dinner meal. Supposedly the flight had free wifi, but I honestly couldn't eat that to work for me."
Cons: "Check in through website was confusing to do. Flight shows on alaska airlines sight as a united flight. I downloaded the united app, and it tells me my flight is not just through american airlines, but through another carrier, american freedom or aomething like that. Very confusing. I called someone, I think american airlines, by this time completely confused. If there are multiple carrier types, I should be able to input my flight number and my info ahould come up for me to view flight info and check in, or seat assignment. In the end I dowloaded 2 or 3 apps, a confusing phone call, and when i got to rhw intial check in I was not treated well by tsa personnel. Maybe my name triggered thw extra search or something.Anyway, that last part is unrelated but my return flight was kind of a struggle."
Pros: "Good experience all around."
Cons: "15 minutes late. No big deal though"
"They charge you ridiculous amounts for a carry on and a checked bag (almost the same price as the flight itself). Volaris has got to be the most uncomfortable airline I've ever been on. There is barely any leg room, the seats don't recline even though there is a button, and there is no way to get any work done, as not even a laptop fits on the tray-table."
Cons: "What I already mentioned you make my travel a nightmare"
Pros: "easy boarding, great crew(though very tired), seats were finally comfortable, not like sitting on wood"
Cons: "best flight ever with volaris!!!!"
Pros: "Not much"
Cons: "Faster boarding More comfortable seats!! Crew was doing a turn around and we’re exhausted-not good customer service-crew too tired!!!"
Pros: "Crew always nice"
Cons: "Boarding process was very slow-not normal for Volaris"
Cons: "Customer service."
Cons: "The social distancing was completely random. I had two girls sitting next to me meanwhile there were entire rows of seats completely open. Totally unnecessary!"
Cons: "On time"
Pros: "I like everything about it"
Pros: "The flight was mostly empty"
Cons: "The flight attendant Paola was super rude. None of them had a pen even though they know every single passenger has to complete a customs form. Also, the gentleman at the counter was rude and said several expletives when I was boarding bc he had to do a little extra work to print out a boarding pass for my infant."
Cons: "You should provide food as you used to. Prices for food are very expensive on the plane, but plane tickets are still the same. They aren't cheaper at all."
Pros: "The crew were really nice!"
Cons: "Better seats!"
Pros: "No frills. To the point. Quick 2 hour flight, nice plane."
Cons: "Take off was delayed"
Pros: "Crew was poor in preparing for boarding. Boarding happened 30-50 minutes past final call."
Cons: "They could have been more open about checking in. They had a long line that was a mix of three flight leaving in the same hour. They could have organized the boarding better as well. Splitting the passengers in three groups didn't play out so well."
Pros: "Affordability, that's about all that is good with Volaris. Everything else is either bad or mediocre."
Cons: "Don't board passengers onto the aircraft until it is ready for passengers. Both direction (OAK to MEX and MEX to OAK), we were boarded onto a hot (not aconditioned) aircraft for at least 15 minutes before the A/C is turned on. In addition, boarding were completed and all passengers were sitting in the aircraft for over an hour before it started the taxis to the run way....why board passengers so early? At least turn on the A/C and let the cabin cool down before boarding passengers."
Cons: "Volaris airline didn’t even receive the confirmation of the flight I purchased"
Pros: "Great crew"
Cons: "More comfortable seats"
Pros: "Horrible attitude and incompetent..did not properly tag luggage causing us to miss next 2 flight segments. DISASTER"
Pros: "Efficient boarding"
Cons: "More comfortable seats"
Pros: "The price of the ticket."
Cons: "Polaris told passengers to arrive at the Morelia airport 3 hours before departure, which for a 6:20am flight meant 3:20am. Many passengers arrived a little before that time, and there were no Volaris representatives available to answer questions or even a clear area in which to form a queue."
Pros: "The crew was ok no contact no interest on mi is ok"
Cons: "The checking line ,soo bad , need much improvement!"
Cons: "Arrived at the gate at 12:05pm as we were in a different gate due to the airport screens being incorrect. The rule for boarding is that the flight closes 15 minutes before departure, which would have been 12:10. Omar Rivera, argued with us for minutes and did not let us board. Horrible service"
Pros: "Crew was pleasent once in the air, and seats were good by emergency exit"
Cons: "Communication with why the hell we kept changing gates and why we were delayed almost hours, especially the crew at the gates. Compensation once I the air with snacks or drinks, something that says that you guys care about the delay and horrible communication."
Pros: "The crew was nice; however, the seats from LAX to MEX where extremely uncomfortable. The seats practically didn't recline at all and there was hardly any leg room. I am 5'3 and had ok legroom but it was not comfortable for taller people. Everything on the flight was being sold."
Cons: "Seats could have a bit more leg room and should recline a bit more. Water or a small beverage should be complementary."
Pros: "On time"
Cons: "Staff was joking around, lot of people didn't respect the sites on tickets so it was a mess, instead of a solution, some persons were finding a sit before take off. The crew didn't took responsibility."
Cons: "Everything they over charge on everything and they forgot to send our luggage so I had to wait till the next flight to get my luggage to get are boarding tickets the wanted to charge us $7 dollars for each person and for each luggage they charge us $50 dollars per when it should of been $26 dollars"
Cons: "Seats too hard"
Pros: "The price was low."
Cons: "Through the reservation website, at the last minute I paid extra to have a window seat. When I boarded, I didn’t have a window seat, so I paid for nothing. Flight was too warm. Only time I was able to get some sleep was when I turned my air blower full blast aimed at my face. Long and slow check-in."
Cons: "I left from Mexico city to Guadalajara to Ont California. Between Mexico City to Guadalajara i had 30 minutes to connect my flight. I had to ran then re checking again and go thru inspection again. Horriible"
Pros: "Very friendly crew- this airline is really making attempts for on time boarding on time landing and in increasing their customer service"
Cons: "For this type of airline-nothing"
Cons: "Please turn on the AC it was horrible to be inside with the warm weather in Guadalajara"
Pros: "On time, clean and fairly new aircraft"
Cons: "Entertainment, food choices on board, boarding staff"
Pros: "Not to much"
Cons: "Time of departure, really 1 hr delay?"
Pros: "Friendly crew"
Cons: "Boarding pass options and instructions confusing, I finally decided to get the boarding pass at Volaris airport counter instead.... I was charged another fee for the process."
Cons: "gates changed multiple times, got different information from different people. had to shuttle to the plane. over an hour delayed but no notifications of delay were ever updated"
Pros: "On time"
Cons: "Chaotic boarding, seats very uncomfortable and no legroom, flight attendants did not speak English, zero entertainment options"
Pros: "Very Smooth trip. Excellent service. A little late on departure."
Pros: "First time in my life that I've never been offered even a glass of water on a flight. I know this is a budget friendly airline, but on a 3 hour flight from Los Angeles to Guadalajara I would have appreciated a small cup of water."
Pros: "that i had a entire row for myself"
Cons: "they dont add the global entry number on your ticket like other airlines, therefore you cant get TSA pre check. The flight was delayed around 40 mins. When we got there, the bags took 30 mins to come out. There was a huge fight in the baggage claim from the flight before from NY. They wouldnt get their baggage and we were stalled."
Cons: "I booked my tickets way in advance to avoid any problems. I drove 4+ hours to the airport and when I check in my tickets are not in the system. How can that be? No explanation or reason and also no apologies a or any attempt to help me get to my destination simply a “ your money will be refunded within 5-7 business days”. I had to drive back home 4+ hours missed the graduation that Saturday morning that I had committed to attend that was the purpose of my early booking of the flight, I am still very disappointed and upset with this experience."
Pros: "On time, arrived early, good price, good service"
Cons: "Got to Acapulco too early in the morning to check in the hotel"
Cons: "Super mala, organización, aviones pequeños"
Cons: "Delayed and they del even the wather"
Cons: "They checked us in, at the 2:00am boarding time they told us there was something wrong with the plane and they had fix it. Finally, at 6:00am they canceled the flight. We won’t be booking volaris again."
Pros: "Flight got dekayed, staff neber smiled, rude!!! And i have neber felt such tublences in my life time. Flight attebdants did not bother to say thank you or one smile but talk to others of their own i find it rude!!!! I asked fkr water, brought to me 10 min late and was not cold or fresh in a plastic cup???"
Pros: "Buying the extra space is worth it."
Cons: "Volaris didn’t tell us what happened and didn’t tell us we were going to board late."
Cons: "Charge way too much. Charged to pick a seat when doing check in from the app. Only reason doing check in from app was so I wouldn’t get charged for getting boarding pass at desk."
Pros: "Ticket prices"
Cons: "On our flight back they were weighing bags as we were in line to board and charging people who had no idea their bag was over weight. The crew came off somewhat rude and annoyed when asked questions. flight left 30 minutes after scheduled departure. Food and drinks were both charged when I can pay a little more on another airline and get it for free. Lines for bag drop off are ridiculously long and not organized. Charging service fee for help to get a boarding pass is uncalled for, since many older people are traveling."
Pros: "The airfare is cheap but they nickle and dime you for everything else. I paid 30 dollars for 1.4 Kg above the set weight for the cabin carry-on yes they weighed my purse and carry on bag. But, my regular luggage was 5KG below the allowed rate. And they attached luggage tags them. They were charging about $5 dollars if you did not print out your boarding pass. I couldn’t because their website was inaccessible. It kept kicking you off. You couldn’t update yard your passapprt number Air attendants waited for a half hour before arrival for food service. And then they rushed you through it because they were yapping away during the flight and we were landing."
Cons: "NONE OF IT IT WAS AWFUL.!!!!"
Pros: "Boarding from cancun was pretty good."
Cons: "No free snacks or beverage"
Pros: "Crew was very nice and the seats were just average."
Cons: "I paid extra fare for my whole family to gave more comfort and leeway on luggage. My grandson compact stroller was checked in as a regular bag in the return flight."
Cons: "Desk should be more accessible to clients that are a bit late to their plane"
Pros: "Very friendly and welcoming crew."
Cons: "Service was great!"
Cons: "No way to get a refund, which seems crazy in light of the COVID-19 situation."
Cons: "The flight was 4 hours late"
Pros: "Everything was perfect but the price"
Pros: "The crew was amazing seats very comfortable!"
Cons: "The flight was fine the way it was."
Cons: "Waiting time"
Cons: "Communication! Flight was delays over 5 hours. The flight changed from delayed to on time twice throughout the day."
Pros: "Cheap and on time."
Cons: "No Wi_Fi on board so that could be better."
Pros: "Able to fall asleep as soon as possible during my flight."
Cons: "For starters, when I checked in I was charged for a damn carry on!?!? Super unexpected expense, and in my opinion wrongfully executed. I was told that I had to pay for my carry on or else I could not board the plane. When I asked why, he said it was over the limit, I weighed it and then he said, u have to add the other small bag too. — THE OTHER SMALL BAG WAS A BAG FILLED WITH SOUVENIR ITEMS PURCHASED AT THEIR AIRPORT PRIOR TO ME CHECKING IN! I explained that and of course nothing happened. The viva aerobús person that ran the register is called Jose A. Carrizo #21 badge. 31/12/2021. - The problem is not the amount that I paid, but the fact that customers before me were not asked to pay, even though I could clearly read the numbers on the scale as they weighed it. My bag weighed 10 kg exactly. i weighed it when I packed it. And the other bag was a bag used to carry around souvenirs from the airport. I think this was a bad way to do business and I’m simply not happy about it."
Cons: "Terrible turbulence and very uncomfortable seats"
Pros: "Airplane was clean, crew was attentive and made for a peaceful ride."
Pros: "Price is unbeatable. Convenient direct flight. The rest is all charged so I didn't make use of it. But for those who did pay, it seemed to be fine."
Cons: "If at least water was provided for free."
Cons: "They weighed bags 3 times just to to to get money not for the safety of the flight"
Pros: "I liked that they got me to my destination alive."
Cons: "The seats, being on time, docking at the right terminal so we didn’t have to bus to another terminal to go through customs, the food, the check in process... everything was sub par. For a thousand dollar ticket, I’ll never fly Volaris or Viva Aerobús again."
Cons: "Some glitches in the loading of your pages made The printing of boaring pass and electronic ticket complicated and confusing resulting in an extra charge yo print the boarding pass."
Cons: "seats don't even recline"
Cons: "Viva aerobus takes advantage of its passengers by charging last minutes for non-sense things"
Cons: "We ran 5 minutes late and were not allowed to board our flight because there was NO ONE at the ticket counter to check us in... And just fly is saying that we cannot use our return flight tickets, so we have wasted almost $1000.00 Unbelievably poor service at the point!"
Pros: "Crew was very helpful and willing to sevice us. Pilot was very kind also."
Cons: "Only a bit more smooth flying, but this is out of our control."
Cons: "Boarding took just too long"
Pros: "Worst customer service I have ever been subject too"
Cons: "Delayed as usual"
Cons: "So late"
Pros: "Left on time and arrived on time, both legs of the trip"
Cons: "Seats don’t recline. No option for entertainment. Very limited food options for purchase Meal tables were dirty"
Pros: "The airline we had left the checking area 1/45 min before the flight take off my flight was at 1:55 pm I got there at 12:30 pm and the agents weren’t there 12 passengers stay with out a flight and there’s no body to help us bad service had to buy new tickets"
Cons: "The airline we had left the checking area 1/45 min before the flight take off my flight was at 1:55 pm I got there at 12:30 pm and the agents weren’t there 12 passengers stay with out a flight and there’s no body to help us bad service had to buy new tickets"
Pros: "The plane was clean and fresh and the snack options were great"
Cons: "Maybe if we had more space between seats because the passenger behind me kept kicking my seat and I was unable to rest during the flight . It really irritated me and made the flight unpleasant . And there were too many kids being loud."
Pros: "Very much on time nice crew and in land excellent people"
Pros: "The only thing that i liked was that the flight was real quick"
Cons: "That the flight and boarding was on time and if there was a delay that they communicate with the passengers not just have us up thinking not knowing what the delay is for. Also our luggages took over an hour to get the whole experience here was ridiculous. Not happy at all"
Pros: "Flight on time. Smooth flight"
Pros: "Bien la tripulación. El avión austero"
Cons: "Las indicaciones para subir al avion"
Cons: "They canceled my reservation but did not notify me in any way. I showed up to the airport with no flight. I will never fly this airline again."
Pros: "It was impossible to speak to anyone before the 24 hour cancellation period ends."
Cons: "Have people try to help instead just telling them to call later or call the airline"
Pros: "Everything was average. Nice new airplane though."
Cons: "They lost my bag on a single non stop flight. 60 minutes in baggage claim until someone showed up. They needed 24-72 hours to find it. No idea when they would get it to me. No compensation for the things I needed ok vacation while they look."
Cons: "The crew to check in at the airport were not helpful at all. They charge me and my family to print our tickets for us. That’s ridiculous, and an extra $50 per bag. I will never fly with volaris again."
Pros: "The crew was attentive"
Cons: "There’s always room for improvement"
Cons: "They canceled my flight"
Cons: "A 5 hour delay and absolut nothing of info about it from the crew. Really really shitty. No food. No water. No medical service for a sick baby about 1.3 years old. This is the worst experience ever."
Cons: "The set to uncontrollable don’t reclaiming"
Cons: "It’s was very bad"
Cons: "Delayed flight both there and back. Personal at the desk VERY RUDE! Their luggage policy is f***ing ridiculous! They even weight your purse! And both carryon and luggage have to weight 10 kg - AND IF YPU GET ANYTHING ELSE AT THE DUTY FREE THEEY REWEIGHT YOUR BAGS AND MAKE YOUPAY IF IT GOES OVER!!! They always change the boarding gate and don’t have anyone telling you to go to the new gate! You have to walk and look out to the screens for the stupid sign!"
Pros: "Normal flight"
Pros: "Good, friendly staff. Quick flight as far as in the air."
Cons: "3 hour delay, come on... tight fit. Everything else made it uncomfortable but it was a 98$flight so what are ya gonna do?"
Cons: "I missed my flight due to an emergency and they made no effort to help me out, they essentially said you lost your flight buy another one."
Pros: "on time"
Cons: "they charge for baggage and food"
Pros: "To my surprise I had to took this trip by time convenience. It was a cheap flight and had never used Viva before. Departed on time and had a great flight"
Pros: "On time and clean"
Cons: "Not friendly"
Pros: "In time"
Cons: "Placed on waiting list. Overbook 20 percent"
Airlines flying from Zacatecas to California have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Zacatecas to California
Masks required on board, masks provided on flights from Zacatecas to California
Social distancing seating
Middle seats unavailable to book on flights from Zacatecas to California
Testing for antibodies, testing for symptoms for flights from Zacatecas to California
Waiving of change fees. Search flexible flights from Zacatecas to California