The Aeromexico ground crew is not very helpful and not very informative at all. I know the México airport is very crowded but they should explain better to the their customers.
Cons: "Airline is very unethical and need to be professional. I will never fly with them again ."
Cons: "gate boarding schedule was horrible, and checking in your luggage was a nightmare, missed my flite, and the second day it almost happened again it is totally a mess at this airport unbelievable!!"
Pros: "The flight was on time. Excellent in-flight device. I would definitely recommend Aero Mexico to any potential patrons."
Pros: "Good takeoff, good landing."
Cons: "Food very cheap."
Pros: "Crew and service. Comfortable seats."
Cons: "Check in process was confusing as it is done by KLM and not Aeromexico. Bag delivery is taking forever!"
Cons: "How would you be able to up grade for a better seat"
Pros: "Crew was great"
Cons: "Wi-Fi never worked going both directions. Also the gate was changed twice. The last change was less than 30 mins before departure and I almost missed my flight!"
Cons: "AeroMexico had the longest layover of my life. I had to wait 17.5hrs at the airport both on the way there and back"
Pros: "Very friendly and helpful"
Cons: "They over sold my flight did not let me board"
Pros: "Overall, my flights with Aeromexico were smooth and comfortable. I especially appreciated the airport staff allowing me to load a zone ahead of my assigned zone so that I could easily get my viola in an overhead compartment on the plane. Lots of points earned there, thank you!"
Cons: "I will never fly Aeromexico again or use Kyack again if I do not get some type of compensation......and I ha. Had nothing but good experiences with both in the past on many many occasions"
Pros: "The meals and flights attendance were great"
Cons: "The AC on flight 748 for some reason it wasn't cold enough. No entertainment on the seat. Maybe is older air plane."
Pros: "I liked that Aeromexico offers a direct flight from my city to CDMX."
Cons: "I'm fairly tall, so I spend the extra for Economy+ for a few extra inches of leg room. It's still not adequate, but it's better than nothing. However, the seats on Aeromexico's E+ are more uncomfortable than any other E+ seats I've sat it. Truly awful to sit in for even a short period of time. Also, the planes are not clean. There was a half eaten lollipop stuck to the floor in front of my seat on our outbound flight, and on our return flight there was some sort of dried spill (I HOPE it was a spill, and not some sort of bodily fluid) on the wall under the window. If you want your drink to be cold you need to ask for ice - otherwise expect room temperature water/soda/juice, and only a tiny cup of it - there are no full cans of soda here. This wasn't a huge deal to me, but on our return flight I was quite parched and never could quench my thirst with the little amount of water I was given. All this said, I'd probably still suffer through a direct Aeromexico flight than deal with a layover on another airline."
Pros: "We boarded fast and we arrived on time"
Cons: "I requested a "Fragile" label for my suitcase. They said they ran out of them. When I came back home, they had break 2 memories. One of them from the conference I taught. I tried to wrap them as tight as possible. I am aware of the risks of carrying fragile things but I can't stop thinking that the label might had helped avoiding things getting break. Flight Attendance were not very friendly. They were not rude but defiantly not friendly"
Pros: "Very friendly staff/crew, sufficient leg room even in a regular seat. Hot meal."
Cons: "Zero entertainment options available - the computer screens didn’t work at all, no movies, music, map. Also no functioning WiFi as advertised (on either flight) and the machine would only barely and intermittently charge my phone."
Pros: "No good"
Cons: "Never fly w Adirondack"
Pros: "She was not interested at all in providing a good service, rude with older people, not a smile at all during the flight. In the connexion from Mexico city to Santiago the flight attendances were very nice, but I don't understand why you keep in the job someone that is not in the mood for working excellent"
Cons: "Never took that flight as I missed the connection. It is a shame how things are done. I had 1.30 min of layer. If it was organized properly I had way enough time to catch the plane but the immagration doesn't care about the time of your flight. No one helps you anywhere. Then I was sent from one place to another before finally finding someone who knew what to do. And course no apologies at any moment"
Pros: "Food was good & entertainment with a good movie."
Cons: "Boarding was as always too long and the arrival to Tom Bradley terminal is always a pain in the neck nowadays."
Cons: "Plane waited on another family to connect to this flight, in turn causing our flight to arrivw in Mexico City an hour later. Baggage was slow staff in airport were aware of us trying to connect. They radiod that we were on our way to gate yet still closed gate doors before we arrived at the gate"
Cons: "Our flight was delayed and upon asking the supervisor for more information she was extremely rude and rolled her eyes."
Pros: "Staff was very friendly and helpful."
Pros: "Everything good."
Cons: "Not complain. Aeromexico better to fly."
Pros: "Flight from MCO to Mex was very good."
Cons: "We arrived in Mex on time but we had to wait a very long time until a gate was available."
Cons: "1.5 hour. Line up to get boarding pass and check baggage is terrible. Also could not do seat selection on line- same day even though web site lead me to it several times. No explanation."
Cons: "The flight was delayed over 2 and a half hours, missed our connecting flight in Mexico City. The in flight entertainment stopped working half way through the flight, didn’t work again. Bad customer service, didn’t even apologize"
Pros: "Aeromexico's fare was competitive, and they got me to my destination on time."
Cons: "Aeromexico's online check in system needs a total revamp. Trying to check in online was a nightmare. I eventually gave up. Also, they charge extra for checked luggage, like most airlines today. What's different is that they make it really difficult to pay for your bag. After I waited in line to check in and the agent confirmed my reservation, I was sent across the concourse to a separate Aeromexico office to pay for my bag, rather than simply paying at the check in desk. I was lucky I had the extra time to make it to the gate to catch my flight."
Pros: "Nothing exciting about the airline. Will try not to use them again. The boarding part was good. Then the plane left an hour later..."
Cons: "Aeromexico was mediocre with nothing I’d remember about. Food was pretty bad, service kind of rude. The planes were crammed and old. Entertaining also very outdated. The 5 hour layover in Mexico City added unnecessary stress to an already long trip from chicago to Buenos Aires."
Cons: "Aeroport and the waiting"
Pros: "Me molesta que cobran la maleta y nos cobraron 500 pesos vuelos internacionales deben dejar una maleta libre"
Pros: "We did not take this flight, but switched to a flight from Mexico City to LAX."
Cons: "Boarding in. Irnos Aires was disorganized and late. It took three hours to go thru the Mexico City airport as an in transit passenger. Flight from Mexico City left one hour late making me miss my connection. Poor experience which I will not repeat!"
Pros: "A few seat empty xso we all could stretch"
Pros: "Personnel was very courteous and helpful, smooth flight."
Pros: "Everything nice fly Ride on time"
Cons: "Worst customer service, ticket reps are rude and lack any kind of sympathy. Flight attendants were rude and inattentive. I will never fly Aeromexico. I will avoid it like the plague. If you can go through another airline."
Cons: "We were the last ones to board there was no place to put our personal items also we were missing items from our suitcases they stole a small camera and jewelry we bought for gifs I will never flight with this Air line again they ransacked our suitcases I'm very disappointed"
Cons: "Seats did not have any earphone connections."
Cons: "The thing I did not like is that I call Aeromexico to pay for the extra loggage tha I had before my fly and the person that I talk to told me that everything was all paid for and when I got to the airport guess what, The extra luggage was not paid so they charge a lot more than what I would have paid the first time a call."
Pros: "The flight was on time and the crew was helpful."
Cons: "Looks to me that the seats have shrunk and the space between rows is inadequate. I was pretty much frozen in one position for five hours, unable to move much. I know that this has nothing to do with the crew, and everything to do with the airline itself, but it will have an impact nonetheless, on the overall experience."
Pros: "No hubo ningún inconveniente fue plasentero el viaje gracias"
Cons: "They did not refund money as I didnt take flight. I request for cancelling a week before"
Pros: "Everything was great other than it would've been nice if they had cut me some slack on the new flight i needed after i missed mine (my fault)"
Pros: "Crew was nice and eficiente, flight was smooth"
Cons: "No entertainment on flight and only peanuts and drink to eat"
Pros: "The warm welcome by the crew. They were very caring"
Cons: "I wish they had food"
Cons: "Sick joke of an airline they treat you like cattle even in first class if you can even call it that. It’s more like premium economy and the staff is not friendly they act like they are put out when you ask for anything."
Cons: "Have the pilots come to fly the plane on time"
Pros: "Seats were comfortable didn’t have to pay extra for my personal day crew was polite"
Pros: "I was arriving only 45 minutes prior to departure time. Not able to check in my luggage. AA ticketing agent allowed me to bring my garment bag through security and to be checked in at the gate. Thank you very much!"
Cons: "Nothing really. Very satisfied customer here."
Cons: "After booking about 6 months ago we got seated inBACK ROW against the wall. Couldn’t seat recline over 3 inches and right next to bathroom. Why can’t you give these seats to passengers that fly STANDBY"
Cons: "Truth is they practice in like cattle. I ended up sitting next to a ginormous woman. It was a very uncomfortable flight from DC to Charleston. Come on American you're better than that quit using such small planes!"
Pros: "Comfortable seating"
Pros: "Plane was newer than I expected. Had tv monitors on the back of seat headrests."
Cons: "The flight was delayed an hour because the flight crew was late."
Pros: "Short connection times"
Cons: "Being on time because of short connection time"
Cons: "Flight was delayed, flight was overbooked, and WiFi wasn't working on the plane, so no entertainment at all, as the plane had no screens and we were supposed to use our own devices."
Pros: "Made it to my destination"
Cons: "2-hour delay in the plan after departure from the gate for maintenance. The seats are so small that my knees hit the seat in front of me the entire flight."
Pros: "miserable. Flight."
Pros: "Crew was great, boarded quickly."
Cons: "San Antonio has connection from different terminals requires security recheck without any assistance from staff. Nearly half my flight missed it's connections due to slow security."
Cons: "No concerns What I expected for a quick flight"
Pros: "great trip and crew"
Pros: "great trip and crew"
Cons: "spending $600 on a one way flight with you today has been the worst experience and rip off ever! Delayed in Hartford 6 hours. Changed my layover flight in Dallas. Now Dallas delayed 1 hour."
Cons: "Flight was delayed"
Cons: "Gate agent told me it wasn't his job to quickly verify if my luggage had made it on the plane after my 10 minute sprint in PHX. I know at my job, I don't get the luxury of telling customers "it's not my job", especially when the customer has had a bad experience with us."
Pros: "Enough leg room. Free movies"
Cons: "Nothing really"
Pros: "The staff was very helpful"
Cons: "I did not like the fact that, I was ask to help a non English person, whom spoke French find their way to the departure area from check in. I could not understand their broken English. That I feel is the job of the person or staff trying to check them in."
Pros: "The flights were on time and the staff was very friendly."
Pros: "Excellent. on Time. Friendly crew"
Pros: "Planes were punctual and smooth flight"
Cons: "The baggage customer service said the crew will wait for us, but they never did. THANKS for NOTHING!"
Cons: "don’t know! didn’t get to phoenix because of plane issues"
Cons: "The flight was a bit delayed and was not cleaned at all, may be because of short of time, but minimized the further delay, so acceptable."
Pros: "Very good service"
Pros: "The plane was cleaned, the movie was good and the food was good with lower price. It was a no problem flight and on time."
Cons: "No compensation was offered when another plane hit ours and caused a 6+ delay."
Pros: "Pleasant crew; clean and generally comfortable"
Cons: "Check in / baggage drop : long wait ; rather unhelpful personnel at counter."
Pros: "Personell at Bagage drop was nice"
Cons: "First the time between connection flights was very short. Then after just making the. Innextion sat for almost 2 hours on board . Missed introductory lunch for my new summer job at my college -"
Cons: "Essentially a bus ride with the comfort of a wooden bench."
Pros: "Prompt boarding"
Cons: "I could never sync in the entertainment app and wifi"
Cons: "Gate was changed, then flight delayed, then maintenance was required on plane further delaying, then once arriving on an already warm plane, another flight made it to our gate first so we had to sit for over 30mins on an un-air conditioned pressure cooker. It was 80 degrees outside but much hotter inside the plane. Quite miserable. Overall it was over 2 1/2 hour delay."
Pros: "Seat was comfortable"
Cons: "Gate agent told me my bag would fit under seat but when I got on board found it would not and had to do gate check."
Pros: "Flights were on-time, planes were clean/newer, snacks were good."
Cons: "Their boarding/de-boarding process was quite inefficient - they have boarding zones, but then you just go to a shuttle and it's a free for all at the plane."
Pros: "The flight attendant lady from 1st class/Business held my suit jacket for me to grab on the way out. Simple thing, but very thoughtful and kind. Love it."
Cons: "The negatives are puny compared to what made me happy in this trip. Thanks AA! Please thank that nice lady for me!"
Pros: "Easy changes to my first flight reservations to avoid catastrophe."
Cons: "I liked everything!"
Pros: "The flight attendants were awesome. Great interior and vibe. Also great entertainment choices."
Pros: "Good experience all around."
Cons: "15 minutes late. No big deal though"
Cons: "For one of the premier air company's. They don't know what there doing. Old planes. Super hot. Dirty airplane."
Pros: "Entertainment was free."
Cons: "Had to wait for mechanical issues so we were delayed."
Pros: "boarding was in time, and comfort."
Cons: "comfort was very good"
1 30 minutes delay 35 minutes weating on plane to take a bus from plane to terminal .
Cons: "What I already mentioned you make my travel a nightmare"
Cons: "people completely ignore social distancing when boarding and deplaning. Not enough emphasis is made on this."
Pros: "Como la gente me trató"
Pros: "Above average amount of leg room. Plane was very clean."
Cons: "Seats could have a bit more padding. Sitting becomes uncomfortable quickly."
Cons: "It was a little too warm"
Pros: "Good price, cheerful people, direct flight."
Cons: "Not charging extra for everything-- bag, carry on, seat selection, etc."
Cons: "Very little leg room"
Pros: "The flight was mostly empty"
Cons: "The flight attendant Paola was super rude. None of them had a pen even though they know every single passenger has to complete a customs form. Also, the gentleman at the counter was rude and said several expletives when I was boarding bc he had to do a little extra work to print out a boarding pass for my infant."
Cons: "Connecting flight was a nightmare. Airline did not accepted electronic boarding pass. They made me make a 1 hr. line to get a paper one. Couple of passengers and I almost lost flight. Volariis counter staff did not provided nor informed a paper boarding pass was needed to fly internationally when I told them I was traveling to Dallas."
Cons: "I’m very surprised for the poor service.and hold the people inside the plane for an hrs before departure iin Mexico City and Guadalajara. You have to work harder to your personal goals. For good service."
Cons: "Free snacks and beverages"
Pros: "Crew were really friendly and willing to help"
Cons: "Flight was delayed"
Cons: "Everything. The plane was disgusting, garbage from the last flight. We were delayed too."
Cons: "The flight was almost 2 hours delayed"
Cons: "This fly was pretty good!"
Pros: "good crew"
Cons: "seats uncomfortable- no padding!!!"
Cons: "I could not check in on my phone. I never received email or link to check in. I tried 4 times in the previous 24 hour period. Using the app wasn’t mentioned until on the plane. When we arrived at the gate, 45 prior to departure, we were initially told to wait until the boss was there. 15 minutes lat"
Pros: "that the staff if they are kind people not like those of the counter in Cancun who were arrogant"
Cons: "in putting capable people to solve situations or problems of arrears"
Pros: "Amazing crew"
Pros: "The staff were helpful in answering my concerns."
Cons: "A little extra attentiveness goes a long way. My suggestion is offer light snacks and water. It’s a kind welcoming gesture."
Pros: "Nothing! Crew was rude and liars"
Cons: "Tried to work more with customers and try to accommodate."
Pros: "The crew"
Cons: "Baggage limits"
Pros: "Efficient. Left late but arrived on time."
Cons: "No need to get to the gate 1hr30 before take off."
Pros: "Friendly crew"
Cons: "Boarding pass options and instructions confusing, I finally decided to get the boarding pass at Volaris airport counter instead.... I was charged another fee for the process."
Pros: "Hassle free, luggage was no issue easy check in and boarding. I really wanted enjoyed my trip with volaris."
Cons: "There’s nothing I can really think of it was a great experience."
Cons: "Checking bag process. Flight crew was rude and short."
Pros: "The flight was pleasant and direct. Quite and a relaxed atmosphere."
Cons: "The food aelecation was poor. No complimentary drinks or snacks. At a minimum shouldn’t this be a given?"
Pros: "Good time and no delays."
Pros: "Web check in was super easy, the flight was on time and all the crew was really nice."
Cons: "No complimentary drinks or food, no entertainment on board."
Pros: "That we landed safely"
Cons: "This airline needs to be shut down please, if you’re over 5’4 it’s not for you. Seats are hard and uncomfortable, they are never on time with anything. The bilingual representatives just stare at you when you ask something in English. You’re charged $25 us if you’re 1pound over the 22 lb limit."
Pros: "Clean plane"
Cons: "Late in EVERYTHING Children in the floor while you try to go to the bathroom even during the landing, and staff say nothing"
Cons: "I booked the flight, received confirmation e-mail and receipt for payment. Then get an e-mail at 1:45 am the day of my flight which was scheduled for 7 am that the pricing value was incorrect and my booking was canceled. I flew from New York to California where I was going to get a connecting flight the next day but my connecting flight purchase was terminated. I have never experienced this and I was left stranded and unable to get to my destination. I had transportation waiting for me and I had to find out the morning of my flight. All I got was an e-mail stating they tried to reach me but that was a LIE because I did not receive any phone calls. The flight I booked was booked right away so no time elapsed for the price to go up. When I called to complain to the company they were unable to help me and no supervisor or manager was available. I was told to call back in 3 hours for someone to assist me but that I was not going to be able to get on my flight because now, the morning of my flight the price was $200 more then what was advertised when booking. This is unacceptable and unprofessional."
Pros: "Travel time"
Cons: "No real food only snacks"
Cons: "There was no food or entertainment on this flight."
Cons: "Charge 50 dollars for one baggage. when other airlines charge 25. Bad service."
Pros: "everything went well from check-in to the flight crew to getting a taxi."
Pros: "Great experience and service."
Pros: "Left on time and arrived early."
Cons: "Was not offered water or snacks. Good thing i brought my own."
Pros: "I want to request help for a refund please. Advise"
Cons: "The poor custumer service. They ruined my vacation and didn't care"
Pros: "People are great."
Cons: "Seats are way too small. I was crippled after the hour flight. The web site does not work well. It is hard to order add on services like more luggage or a bigger seat."
Cons: "The fly was asking for money for mexican kids, that is not right"
Cons: "El abordaje en La Paz, fue eterno, súper lento ."
Pros: "Vacations food dancing and great time whit the family"
Pros: "Checkin, app and crew"
Cons: "Seats are just terrible!!! So uncomfortable. No food and no entertainment are offered"