Cabin crew couldn’t be less interested. Cabin manager was the most arrogant and the rudest I’ve encountered in many years.
Good but both flights were delayed by nearly one hour making boarding tedious. We had to wait with no information
Delayed and changed Multiple times after booking necessitating many. Travel changes ; a bit of an issue
Awful as usual the air stewardess loved her own voice and would not stop talking on coms for 2hrs please please please shut up I can’t hear my headphones and don’t want to buy juty free
They lost a bag and now our vacation is ruined
Flight details on public information screen were misleading and wrong.
Good value for the money. Good leg room. Take off and landing very good.
Seats are very small, I’m not a big person, but the person beside me was using his seat and half of mine… and this person was a bit gross but not a lot…
We were diverted to warsaw and there was zero information. We were just forced to disembark and off we go good luck the reat of the way. We all had to go our ways to find a way home!!!! Horrible horrible and it cost us alot of money to get a hotel and trains 4:30 pm next day.
Was very good the flight, 15 minutes late,but was very ok!!!😊👏
Boarding arrangements differentiated with groups, easy to follow. Seat size and leg room was very comfortable even I was with Economy class. Food was good and staff was nice. Very good experience even with 12 hrs long-haul.
I was unable to check in online. When I attempted to do so from the app and Luftansa website, I was directed to Niko.hr which I found out was fraught with errors. The kiosk at airport was not working. I had to wait in line to check in which was inefficient
Boarding and flight update was fantastic as I experienced about a 10-15 delayed for both flights. The food served onboard was great; the service of the flight attendants was excellent.
Complete mess. Our reservation was mistakenly cancelled. After almost missing the connection and walking all over the Munich airport, the Service desk got involved and we were run to our flight. Not all 4 of us in Business and not seated together as originally booked. This was the worst treatment I have ever had. And I travel a lot. 1K million miler.
I’m glad the bus waited for me to connect me to my next flight since we were delayed. Flight was good.
It was good, but I felt a little cramp on the plane whether I was in Economy or not.
This was the best carrier, comfort, service, good food, on time experience on a long haul flight. New, clean, quiet, smooth aircraft!!!
There is more space in this economy seat. It felt like a better layout, not so cramped.
The staff was not at pleasant as those on the first leg of our trip.
Paid for aisle seat and got a middle seat in back. One of the more uncomfortable flights I have been on. Impossible to get a refund.
