Daily cleaning, installation of cabin HEPA filters on flights from Zurich to New York
SWISS, United Airlines and Air Canada have all waived their change and cancellation fees on flights from Zurich to New York. Confirm policies on booking site.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 11h 41m
The cheapest ticket to New York from Zurich found in the last 72 hours was $189 one-way, and $319 round-trip. The most popular route is from Zurich to New York John F Kennedy Intl, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $189.
SWISS flies most frequently to New York John F Kennedy Intl from Zurich.
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With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
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Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
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B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
Travelers must complete a disclosure and attestation form before departure.
Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers arriving in New York State must complete the Traveler Health Form.
Travelers arriving in Massachusetts must complete the Massachusetts Health Form.
Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Cons: "Very nice crew and great food"
Pros: "Crew is excellent, polite and personal!"
Cons: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Pros: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Cons: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Pros: "The socks offered in business were comfortable and nice looking. The red wine was good."
Cons: "The food was just average and the seat not too comfortable"
Cons: "Crew members in Amsterdam were very rude and disrespectful"
Cons: "Everything was good"
Cons: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Cons: "Travelled business class and was ace experience"
Pros: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Cons: "the headrest is hard. Apart from that- all was fine"
Pros: "Entertainment was amazing"
Cons: "Seats a bit hard"
Pros: "Crew was ok."
Cons: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."
Pros: "Overall KLM experience is good"
Cons: "Food quality was mediocre for a business class flight."
Pros: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Cons: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Cons: "Larger meals."
Pros: "On time and friendly crew"
Cons: "Boarding needs improvement"
Pros: "All good"
Pros: "The service"
Cons: "The food."
Pros: "Crew was in a festive mood, the meal was unexpectedly delicious"
Cons: "Seats ok, but could be more comfy"
Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Cons: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Cons: "old screens and entertainment system leg room to small"
Pros: "Very friendly and helpful crew."
Pros: "Crew was great, very nice"
Cons: "Not enough legroom"
Pros: "Nice flight ...was comfortable travel ...good food.Thanks"
Cons: "No such things"
Pros: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Cons: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Pros: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Cons: "Cramped seating."
Pros: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Cons: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Cons: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Pros: "We got a meal for a 1h flight only"
Cons: "No entertainment but normal for this type of flight"
Pros: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Pros: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Cons: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Pros: "The staff was very helpful and professional. Promp response to calling for attention."
Cons: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Cons: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
Pros: "The staff was extremely pleasant. Food was good!"
Cons: "Have no complaints"
Pros: "Flight crew; legroom even in cheap seats."
Cons: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
Pros: "Very friendly crew"
Pros: "was very quick"
Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Pros: "great choice of entertainment content, friendly crew"
Pros: "They were awesome."
Pros: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Cons: "As above"
Pros: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Cons: "No complaints at all."
Pros: "Crew was friendly, and the food was better than the usual KLM fare."
Cons: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Pros: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Cons: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
Pros: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Cons: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"
Pros: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Cons: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."
Pros: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Pros: "The crew"
Cons: "Food on bord"
Cons: "Boarding was very slow, crew told us there was nothing they could do to speed it up, it plane was late, unfortunately when we arrived in JFk we had to wait about 1 houre to get to the gate."
Pros: "Crew was good."
Cons: "Didn’t get the seats we paid for. We should have been in row 3 but ended up in row 30."
Cons: "No AC and awful smell"
Pros: "The crew were very nice."
Cons: "The chairs were a bit uncomfortable"
Pros: "Not a lot."
Cons: "Boarding via bus just takes forever, get a legitimate jet bridge. Also the airport has about 20 seats at each gate for 80+ passenger planes, leaving a lot of people sitting on the floor."
Cons: "See above"
Cons: "When I booked this last year, I did not realize that Iceland Air did not include food on an international flights as it had done several years ago when I flew this airline. Crew did not do much with service."
Cons: "The seat bottom cushion was extremely uncomfortable."
Pros: "Helpful ground staff Luggage didnt got lost Included luggage on ticket"
Cons: "Delayed take off due to some air show in zurich. Not icelandiair problem. No snacks included even peanuts Not much movie - old movies shown"
Cons: "No air nozzle on Zurich to Iceland leg"
Pros: "Crew and plane"
Pros: "Good value."
Cons: "Boarding at KEF needs to be more organized."
Pros: "Pillows and blankets free of charge."
Cons: "You had to go through their customs to change plans. Then you had to board a bus to get carried over to your connecting plane. There was not enough time allowed between flights to do that. They did not have enough bathrooms for all the flights coming in at the Iceland airport. Iceland Air is basically a travel agency in an airplane for Iceland. A lot of pushing by the company to stop in Iceland for a few days and buy Iceland products. It was a lot of hassle to cross the Atlantic on Iceland Air, and I will try not to use them again."
Pros: "Got home safely"
Cons: "No meal was provided. Captain's announcement was barely heard - poor PA system or he or she did not speak clearly"
Pros: "Loved the personalized tv in front of me and plenty of space above me in the middle seats!"
Cons: "There were no snacks"
Pros: "There was a wide selection of movies and TV shows."
Cons: "I ordered the chicken salad for the small meal that we had, but I didn't care for it and didn't eat much except the roll. The boarding instructions were difficult to hear and the business class passengers were checked into a very small area between the lobby and the jetway where we had to wait to make sure the plane was ready for boarding. I'm 5'2" tall. The seats were roomy and comfortable, but I was unable to reach the footrests and the seat didn't recline very far."
Pros: "Good connection"
Cons: "Connection airport has very poor facility for the transit traffic and long border control lines. My seat was changed for no apparent good reason after I had checked in at the airport. My old seat remained empty on the plane!"
Pros: "Poor communication. Old planes. Late departures and arrivals. And the staff has zero f@;$s to give."
Cons: "See above."
Cons: "Again, there was no jet bridge to board the plane in Reykjavik. When we arrived in New York, it took 1.5 hours for our bags to arrive on the baggage carousel. That is an absurd amount of time to wait for your bags, especially when the crew's bags were unloaded from the plane within 30 minutes of landing."
Cons: "Line-up to board was like a cattle round up. And why do they announce everything first in Icelandic? The 3 people on board from Iceland probably speak English anyway."
Pros: "Great route, on time, comfy"
Cons: "She didn't tell me the chairs don't go back or you can stow anything by your feet. The seats were so uncomfortable I would never recommend going on long flights in them."
Pros: "Better movies assortment and also TV Cooking newtwork"
Pros: "good leg space, enough space for carry-on bags, polite staff"
Cons: "Extensive delays"
Cons: "Horrible airline. We will never fly with them again!"
Pros: "They left on time and arrived on time."
Cons: "Maybe, if not a meal, some snacks."
Cons: "Airport in Iceland severely overtaxed. Too many panes and people, not enough infrastructure"
Cons: "not enough liquids/beverage service"
Pros: "The service was superior. They made sure my younger daughter were occupied and gave a small gift and snack. The movies were great way to pass the time, overall experience were great! We would be a return customer for sure!"
Cons: "Nothing really, we are very pleased!"
Pros: "Poor check inn , bad lounge , seats are worst ,food even dig can not eat , plane in bad shape airport in Iceland worst in works"
Cons: "Everything I do not like"
Pros: "See previous review.. Best of the best."
Pros: "I loved the informative videos about Iceland! I had planned to watch them all, but my video screen stopped working for awhile. I thought about switching seats, but I ended up sharing headphones with my boyfriend and watching some movies instead."
Cons: "Baggage claim took over 1 hour."
Pros: "Zurich Airport is extremely nice and efficient. Easy to get checked into Iceland Air."
Cons: "I paid a lit of money for the flight from JFK and there was no food on the plane."
Cons: "The attendant taking our tickets to board was very obnoxious. I complained to the crew chief who agreed her behavior was unprofessional."
Cons: "The seats in premium economy were extremely uncomfortable and because of this I doubt I will be flying Icelandair ever again."
Cons: "Boarding was unorganized."
Cons: "Seat 8G does not have a window."
Pros: "the price"
Cons: "Head rests are uncomfortable. The Reyjiacik airport is crazy how everything leaves around the same time, so its super crowded! Didn't pick up trash often enough."
Pros: "Seat was comfortable"
Cons: "In addition to the above when i finally got to JFK my luggage was still lost"
Pros: "Friendly crew. This was my third Icelandair flight and as always the stewardesses and stewards have a neat professional appearance and manners. Makes a huge difference. Thanks!"
Cons: "Cramped plane."
Cons: "Delay on boarding"
Pros: "Nice to have free beverages, USB outlets, good customer service."
Cons: "Not enough leg room; had to switch seats so family could sit together; meals still cost extra on international flights"
Cons: "Transfer between flight was very chaotic and terminal appears to be makeshift --- but i guess it's an improvement on NAS Keflavik."
Cons: "Yet another delayed flight. All four legs of my NY - London trip via Reykjavik were delayed over an hour."
Cons: "Entertainment system operated intermittently. Headphone jack didn't make good contact with plug, no noise reducing headphones, mediocre food."
Pros: "I liked the smooth boarding process"
Cons: "Snacks could be better and you could reduce plastic waste. I don't want to drink water from plastic cups, I don't need a napkin to my water, I don't need to receive a sweet bun packed in plastic wrap..."
Pros: "Crew member were nice people and helpful"
Cons: "Information about delay of flight, food and boarding process"
Cons: "Enterteiment, movies"
Pros: "The service was great"
Cons: "Boarding was late and disorganized. The entertainment system was out of date with only a limited selection of movies - no wifi, no tv series, no live tv, no podcasts, ..."
Pros: "The crew was nice and friendly."
Cons: "The food kinda sucks. The space in the economy so cramped. No english subtitles in any of the movies or TV programs."
Cons: "Landed at the wrong airport. No compensation from the airline"
Cons: "It would’ve helped to land at the airport for which we booked the ticket. Landing 2 hours away didn’t help and the airline did not provide any compensation"
Cons: "Checked in luggage did not arrive. Arrived on Thursday was told to wait till delivery on Monday. Is it normal for LOT customers to wait for they luggage for 4 days? Disappointed"
Cons: "They lost my bag!"
Pros: "Quick flight"
Cons: "Quicker access to gate"
Pros: "Very well organized airport, very easy to get to the gate for transfer."
Cons: "Enough of LOT. For a couple hundred bucks more you get a much better trip. LOT is the no frills discount line."
Cons: "At least one free drink or a small sandwitch on 2 hours international flight would be fair."
Pros: "Ground crew (checkin counter) was very nice."
Cons: "Better seats (business is just a middle seat unoccupied), better food. No entertainment at all, not even music."
Cons: "I didn't like, that our flight was delayed for an hour before Christmas Eve and Christmas. During this period you are waiting for everything going well. But I am happy, that it wasn't very long delay."
Pros: "Direct flight"
Cons: "Long flight."
Pros: "Boarding went pretty smoothly and quickly"
Cons: "The staff seems to be lacking the enthusiasm and warmth towards the passengers."
Pros: "New airplane."
Cons: "100% full"
Cons: "My luggage didn't arrive to Odessa. I hope, it didn't get lost in transit."
Pros: "787 Dreamliner is the most spacious"
Cons: "LOT was late on every flight. Did not miss any connections, but could not leave on-time if it was there only responsibility."
Pros: "Cheap for my August flight, possibility to make a long layover in Warsaw to visit the city. Food was good"
Cons: "Seat cushion was thick and hard. First time I had to use a folded blanket to make a plushy seat for a 11 hours flight between LA and WAW."
Cons: "My family and I traveled to Poland several times using LOT Airline. They lost our luggage not once or twice, but three times. Each time, we were without our luggage for nearly a day and half. We are no longer using this airline. Also, their TV monitors/remotes lack accessibility as they do not offer closed captioning features for the deaf/hard-of-hearing. Another strike."
Cons: "No air conditioning!!"
Pros: "Quiet flight, no issues"
Cons: "Not a Lot plane. A Neos charter plane leased by Lot. Italian crew."
Cons: "I bought my inlaws tickets with a shorter layover and it was horrible. It took them ‘much longer to get home. There was no plane waiting for them in Budapest and they got re-routed to Vienna. Which then took them to krakow. They had to take off their luggage everytime they got off the plane and they are 80 years old. There were no escalators or elevators. The airlines lost one of their suitcases and promised it the next day and they have not received it yet. Horrible flight."
Cons: "The flight was 2 hours late and the gate staff was with zero information. And then - we started to board finally and I had no seat! I had paid in advance for two seats next to each other for myself and my boyfriend and they moved me to another seat and then said to bad, complain to polish airlines! We were sitting there for 2 hours and they couldn’t come and tell us they were moving me, they just separated us and said too bad?"
Cons: "Long baggage unloading time"
Cons: "No food options without meat Food options.they didn’t let me check in in advance. Said there was a technical orooblem. They also didn’t let me choose a special meal in advance or save my selections. There was no option on board without meat. Unacceptable."
Cons: "late departure"
Pros: "my flight canceled from WAW to EWR"
Cons: "my flight canceled from WAW to EWR"
Pros: "The food was good and the crew very nice. The flight was smooth."
Cons: "The Warsaw-Newark leg took 10 hrs and a half, as opposed to 9 and a half. The Economy seat, although a little better than on other planes, is so small, and I’m average size! The announcements are so difficult to understand."
Cons: "My tv was not working , it’s a 9.5 hours flight.... it was not fixed and they said they cannot offer me another seat with working tv My table when I opened it for the first time was all dirty with dried up tomato sauce and crumbs , they did clean it but it should not happen in the first place"
Pros: "Helpful Crew"
Cons: "Messed up security clearance arrangement. Total confusion about secondary clearance requirement, only informed at boarding at gate that a lot of travelers needed secondary clearance. No objections to secondary clearance, but procedure a joke. Machine was half way down the terminal. Half hour wait, and you could have left your carry on with somebody else, get cleared by machine, pick up your bag again and get on board."
Pros: "The landing wasgood"
Cons: "After the plane landed had to sit an hour in the plane cause of gate clearance . I had a connection flight I almost missed. After 9 hours travelling it was extremely stressful . The wasn working for the lady next to me ."
Cons: "My luggage didn’t arrive. Plane left with a delay."
Cons: "On a way to Poland from New York we were waiting two hours in airport with no information. Then we were sitting in airplane 50 minutes more. It was delay 2hours and 50 min."
Pros: "Easy check in, accommodations for a seat preference, kind crew service on board, good food, free entertainment-good selection of movies and music, at no extra charge. on time going to WAW, and 30 min. early coming back to EWR. Flight coming back was cancelled due to technical difficulties, but no problems with rescheduling, LOT rep. was very helpful. No forced charges for checked-in and carry-on bags-BIG differentiator ! used 787 Dreamliner."
Pros: "the crew was great and nice. it was a really long flight and the captain explained the route clearly."
Pros: "Interior seats in Premium Economy class."
Cons: "Employees at the WAW airport. They hired new people. Young people. And they act like Gods. From shaking heads to improper comments to the passengers. Quality of sound at the airport sucks. All announcements hard to understand."
Pros: "They were efficient though. So in this case I need to recognize and congratulate the crew they were there they delivered the service."
Cons: "Again same thing crew unfriendly not even the smallest smile."
Cons: "very inconviniebt seats"
Cons: "No space"
Pros: "The crew was nice, and the pillows was OK."
Cons: "All the rest, including the wait for the airport bus, and the noise at the flight"
Pros: "Got to Warsaw on time. Carrier seems to build in a 10-15 minute buffer for every flight so they stay on time"
Cons: "Nothing really"
Pros: "I like comfort in business class. Choice of food and wine was good too."
Cons: "Entertainment movies were a bit aged."
Cons: "No wifi"
Pros: "Flight was cancelled"
Cons: "If flight took place"
Pros: "Flight was fine"
Cons: "Check in (i could not do it online) and the 82 chf cost to check a suitcase"
Cons: "Bathroom faucet awful. Seats in premium economy not comfortable."
Pros: "The crew was really good"
Cons: "Perhaps seats just a bit more confortable. Overall a very good airline"
Pros: "Entertainment system was decent."
Cons: "Crew was pretty unfriendly abs the food was very poor."
Cons: "T5 needs many more drinking fountains."
Pros: "Breakfast was great, quick loading , great staff ,leg room was much better for my 6’1” husband with a knee replacement."
Cons: "Due to my husband’s knee replacement, he is always taken to another area to be searched and checked while his wallet and all of his valuables ate left on the conveyer belt unattended and could be stolen by anyone. I grabbed his stuff but they didn’t know who I was. They need a more secure policy."
Cons: "Extremely poor timing and communication. Departed over 2hr late and missed landing to the correct airport by 10 mins and so had to divert to an airport an hour away with poor coordination"
Pros: "Great boarding"
Cons: "I paid 20 pounds for seat 9 something and was given seat 32F"
Pros: "The seat was comfortable, and the crew was friendly"
Pros: "I liked crew's friendly attitudes."
Pros: "Absolutely nothing."
Cons: "Lack of punctuality (90 minutes late, due to “late arrival of inbound aircraft” as per usua). Ever decreasing seat pitch so absolutely abysmal lack of comfort. Dismal snacks and drinks for purchase. Bus service at LHR rather than jetty."
Cons: "I experienced several delays on my journey to Zurich and so my itinerary was changed. When I started my journey to Madison, there were apparently then multiple bookings, which caused confusion, and had to be sorted out. Luckily I had left plenty of time to get through security and customs."
Pros: "Original timing"
Cons: "Boarding was a chaotic affair. Landed late but no mention of apology. Disappointed."
Pros: "BA lounge at Boston Airport"
Cons: "Departure delayed more than 2 hours"
Pros: "Pilot skilled, first landing attempt was too shaky so we pulled up and did it again"
Cons: "Long wait to take off, all food and beverage on the flight were for sale only which feels petty"
Pros: "Empty seats next to us."
Cons: "1 hour delay (not BA's fault) confusion as to gate location"
Cons: "Limited food options. Was surprised to ha e to pay for coffee."
Pros: "Everything else"
Cons: "A 30 minute delay in taking off caused by de-icing."
Pros: "The flight was cancelled"
Cons: "The flight was cancelled"
Pros: "Nothing really"
Cons: "Quality of service, the fact that they charge you for a bottle of water!"
Cons: "Flight LCY-ZRH (19:35-22:10) departed delayed by >1h, we had to wait in boarding staircase standing with 9mth old baby for 45mins. Due to late take-off we were too late to land in ZRH as runway had already closed. Diverted to Stuttgart, where no BA staff was on the ground to deal with and all services had already closed (~00:30). Basically ~50 customers were dumped at a place they didn’t want to be and no info on his BA wanted to deal with it was given. After 1 week still no info on compensation. And this wants to be a major carrier?"
Pros: "Flight was onetime, food on the flight was for purchase but it was vert nice, boarding was onetime and smooth."
Pros: "Crew and pilot were very friendly"
Cons: "No free food, no entertainment"
Cons: "They could not see our flight from London to dallas so they would not let us get on the plane in Zurich."
Cons: "The crew seemed very stressed about the flight being full and therefore was somewhat curt regarding baggage. Also, again not even a glass of water?"
Pros: "The service was very good."
Cons: "The aircraft was very old. The entertainment system was not work, no WiFi and no power outlet. overall it was hard."
Pros: "Clean, informative pilot"
Cons: "2 hours delay!"
Cons: "You never gave me the opportunity to pick my seat and I was given a window seat over and back with 2 fat pigs next to me. What the hell were you thinking. You baggage personnel stole the gifts We purchased for our grandchildren in the Baltimore airport terminal baggage area. Where was TSA security?"
Cons: "Was given hard time about guitar carry-on - British Airways kept wanting us to check it, even though we had zero problems bringing it to Zurich on American Airlines."
Cons: "Boarding at Gate E46 was disorganised both in timing ans execution. We were told on checkin that boarding would be early and it was late, closer to the original estimated time and then the order of boarding, parents with kids, then ExecClub and Business, and then others was ignored..."
Cons: "Bad boarding, problem with booking (BA fault), overall worse than budge airline"
Pros: "We sat in the plane for 2 hours and were told they were dealing with a passenger issue."
Pros: "Flight was smooth."
Cons: "Having to pay for coffee! And it tasted terrible! C'mon!"
Pros: "Nothing - absolutely nothing."
Cons: "A 30-year old 767. Broken headrests on seats. Late departure with no rationale offered. Usual (by now) pathetic fare ordered as food and beverages at a cost. Surly aervice. All at a premium price."
Pros: "I still think highly of BA but please don't follow American domestic carriers down the rabbit hole of terrible service with regards to food and comfort."
Cons: "Short haul flights food not served and need to be purchased"
Cons: "A fellow traveler needed to check a bag and BA charged more for the bag than we paid for the flight. They said that because the flight was not full it cost more??? Ridiculous! If flight not full she should have paid less.... Very unhappy with this policy."
Pros: "Short flight so service was standard, was conked out for most of it so I guess it was comfortable :D"
Pros: "It was a short trip and the crew was good about making it as quick as possible (for boarding, debriefing, etc)."
Cons: "It was a short trip but they didn't have any sort of drink service. No entertainment either but that's expected for an hour long flight."
Pros: "The trip was adequate in all aspects for a short haul flight"
Cons: "It was very difficult to get our seat assignments.. We had to wait till the last day."
Pros: "It arrived in Greece on time, good landing."
Cons: "Arrived in Greece for daughter's wedding. They lost all 14 family members luggage for 4 days!! Received our luggage 6PM the night before wedding, which caused terrible distress for the Bride especially and all 14 family members. Imagine being in Greece for 4 days with nothing but the clothes you traveled in. Horrible!! Will never buy a BA ticket again."
Pros: "Safe and punctual, good flight times"
Cons: "Preference given to passengers with large hand luggage to fill up the racks Being rushed to board, it makes passageners rude Paying for food - happy to pay more on my ticket as it's BA Cabin crew generally disengaged, not attentive. They could sell a lot more food and drink. They don't seem happy generally, I feel sorry for them. Paying for food in Ecomony"
Pros: "Ran on time"
Cons: "Boarding via the tarmac; check-in staff did not assign a seat for ongoing flight legs, desp"
Pros: "After my last experience with WOW from Baltimore to Amsterdam, which was easily my worst flying experience, British Airways was just the opposite. On time, comfortable seats, polite and very helpful flight attendants, and I did not have to pay 2 Euros just for a glass of water. I will fly British Airways again."
Cons: "we're professional musicians who fly all the time with fragile equipment. the airline applied an overweight baggage fee (fair enough, normally) but their payment system was down. rather than waive the fee, we were made to wait an hour to pay 150 euros. after scrambling through security we narrowly missed our flight. rebooking took hours and involved going back through security all over again, having our equipment searched for the second time. when it came time to gate-check our guitars, the airline lost them. we wound up boarding our connection to JFK with no idea where they were. finally they turned up on the baggage belt. we would never and have never agreed to send these delicate items through general baggage. One guitar (50 year old gintage guitar) was broken in the process and another of our hard cases was damaged and needs to be replaced. Completely unacceptable from start to finish."
Cons: "The seats were tight & crews are not at all welcoming! Connection time was insufficient for the strict security screenings, custom clearance & distance between gates (London Would never connect at London Heathrow ever again!"
Cons: "The airline needs to board and deboard by group number."
Cons: "Long security line. Long wait to the gate after landing at LGA. Snack options are very poor."
Pros: "Seat extremely comfortable."
Cons: "We sat waiting a few minutes after everyone was onboard."
Cons: "There crew was not welcoming nor understanding of the passengers' frustrations caused by the delays. There was no air-conditioning on the flight, no air circulation to speak of. No food was served due to turbulence or so we were told."
Cons: "On time departure. Meal service."
Cons: "on time departure"
Pros: "Everything. The entertainment was ok. I think a movie would be better than the shows"
Cons: "if I would’ve been in first :)"
Cons: "Landing, temperature, passengers"
Pros: "Knowing what carousel luggage was at - I suppose."
Cons: "Extended wait times in taxi departing and landing - took over an hour longer than expected. LaGuardia airport forced passengers to take their car services by walking outside and waiting in a parking garage with (12 degree Fahrenheit feels like -4 and 20 mph winds). Felt frostbite, couldn’t move fingers, and have a sinus headache. absolutely appalling this is NY and USA - yet we can’t have car services pick up pasengers outside the door of the airport, instead require to walk 7 minutes and stand in a freezing air tunnel airport garage. Changes my mind on flying to LAGUARDIA in the future"
Cons: "Didn’t know basic economy has 1 personal item and 1 hand carry and I was told my the staff to pay for baggage my bag was canon soxe btw"
Pros: "Wi-Fi was adequate"
Cons: "I paid extra for a better seat, but it still felt cramped. The tray was crooked and I had no priority boarding."
Cons: "Captain didnt I form us of turbulence . There was so much and he never said anything."
Pros: "Easy check in and Boarding"
Cons: "Poor food choices for vegetarians"
Cons: "Our last 6 flights have all been changed or delayed significantly. Then they loose our bags on a direct flight. Won’t fly America airlines again!"
Cons: "Delayed for about 45 mins"
Pros: "Early arrival"
Pros: "Excellent service by the airline stewardess"
Cons: "Wait time to board"
Pros: "Quick boarding, on time departure and early arrival. No waiting for a gate at LGA upon arrival - excellent."
Cons: "a little loud in the cabin."
Pros: "good price."
Cons: "La Guardia Airport is a kind of messy. Some people in AA are rude, specially ground personnel."
Pros: "On time take off"
Cons: "Boarded the plane and had to wait on the runway for almost 3 hours after being delayed at the gate. Absolutely horrible with no compensation for our time whatsoever."
Pros: "On time arrival"
Cons: "Everything else"
Pros: "On time, no issues, friendly and professional staff."
Pros: "smooth disembarking"
Cons: "30 mins delay"
Cons: "No entertainment on board Wifi not working."
Cons: "Everything was great."
Pros: "Very efficient boarding, new plane"
Cons: "Both flights, to and from around had to go search for my baggage and on the return flight I even had to go to a different terminal. The service is unacceptable. I will never fly with AA again."
Pros: "On time departure/early arrival"
Cons: "Boarding g process a bit chaotic"
Cons: "No gluten free snacks"
Pros: "Allthough is was I bird strike, y'all handled the delay good."
Cons: "I have no made it to New York yet."
Pros: "Almost always on time, captain keeps us updated, friendly airline staff"
Pros: "Efficiency and price"
Pros: "Very professional and friendly."
Cons: "Refer to above. Both flights were horrible."
Pros: "Flying first class"
Cons: "This was just over an hour flight, but something in first class besides popcorn or potato chips would have been better. Maybe hummus or cheese tray? What happened to warm cookies with milk?"
Cons: "Everyone excellent"
Pros: "boarding was in time, and comfort."
Cons: "comfort was very good"
Cons: "No dislikes"
Cons: "Not flying."
Pros: "On time"
Cons: "No refreshments"
Cons: "Had to fly to JFK instead of LGA. so inconvenient"
Cons: "Always a problem with these guys"
Airlines flying from Zurich to New York have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Zurich to New York
Masks required on board, masks provided on flights from Zurich to New York
Social distancing seating
Middle seats unavailable to book on flights from Zurich to New York
Testing for antibodies, testing for symptoms for flights from Zurich to New York
Waiving of change fees. Search flexible flights from Zurich to New York