The WiFi on the plane was out. I also thought movie options were lacking.
They changed my seat assignment from window to middle. I have a physical need to sit by the window because of spinal issues. I unboarded in pain, I also was placed between 2 very large men. I am very disappointed and now dealing with the physical aftermath.
These Delta 717 jets are ancient. No entertainment and you have to pay for WiFi that barely works and goes in and out the whole flight. Delta should be ashamed flying this garbage.
The crew were awesome and ready to help as much as possible. The gate agent in Atlanta was tremendously helpful. The delays were ridiculous. Getting home at 4am when I could have driven home faster was unimpressive. Being delayed for countless hours through the night wasn't a great travel experience.
The staff and crew were wonderful. The delays were atrocious. The missed connections problematic. Getting home at 4am and having to go to work at 8 am, not a great situation. The gate agent in Huntsville was amazing. She helped everyone efficiently and with excellent problem solving skills. Her communication was helpful, timely, and thoughtful.
My seat was changed without my consent. It wasn’t a major deal but annoying.
Flew in first class. It received service and attention that would be considered poor even by economy standards.
Great quik boarding, friendly gate agent and crew. Let early
Breakfast before landing was a reheated breakfast “calzone” which was not good, at all. Otherwise, food was good. Crew not very attentive for taking trash from passengers being a little slow in eating.
Surprisingly the coffee was pretty good and they had a gluten free bar handy!
Boarding was very slow and unorganized. As a result we were delayed for 25 minutes crew is not friendly. food , entertainment and service was mediocre I bought in flight internet and paid $42.61 it did not eben worked after 10 minutes and no one helped I would like a refund on that please
Excellent excellent flight! I’m sure it helped that the turbulence and the weather cooperated, but the staff was wonderful. The legroom was perfect and my husband is 6‘1“ and he felt perfectly fine. Best flight I’ve taken in a long time.
The transfer was awful, everyone was running to catch the flight, there was no information on the process. We git to the gate and the boarding was late and had to stay in different lines but there was no guidance. The flight was late and uncomfortable, probably one of the worst flights I have been on. The luggage was sent to a different terminal and still did not make back to us.
The awful part was the customs delays at ZRH. The good part is the flight was delayed long enough to accommodate. The flight itself was fairly comfortable.
It was on time and we arrived safely—that's a good thing. Other than that, my son's seatback storage pocket was ripped and couldn't hold anything, and his footrest was stuck so he couldn't use it. You pay extra money for allegedly more comfort, but the plane was old and the seats were broken. No drinks were offered in the beginning like in other premium economy settings, no hot towels. It was really basic and nothing more than economy other than three times the price. Very disapointed. My food tray was VERY dirty—I couldn't even eat anything after seeing that. I will try to avoid SWISS in my future travels
Slow boarding, late departure and arrival. Very good crew and free messaging over WiFi but outdated electronics and seats
Overall good solid airline but got “burn” with my check in the “free” laugage that weighed 8 kg.
I have no Comment. Super clean, Fantastic Crew, Food was delicious. Also wanted to add the Zurich Airport. Super nice people everything is in order super clean.
I like it very much it was a good experience with an excellent service
The crew and service was excellent. The food and entertainment were very good but not excellent.
Flight crew was super friendly and helpful. Food was frequent and honestly pretty good. Plenty of on-board entertainment. Economy seats are super cramped for such a long flight, but the crew allowed people to get up and stretch, and kids could wander with their parents, so we all made it work. Overall a very good experience.
I couldn’t make my first flight due to weather delays trapping us in the town we were in. Then I had to buy a new ticket
The seats were comfortable and we had leg room. Great entertainment.
I feel bad, but Swiss airlines is not an airlines I will ever fly again. Their cabins are basic, seats are extremely uncomfortable, crew is a hit or a miss with service. What's worse is how they make you feel they are there to make money and not make your travel needs be met or make your travel a pleasure. They charge for 2nd bags, seat selection and felt like a budget arinines frontier/spirit airline attitude and approach. Their business class is from the early 2000s, basic. Additionally, planes going to India, are old, falling apart and not maintained. Even the crew mentioned this is typical of the airline having older planes going to India. Panels detached and loose or stuck with duct tape, seats scruffed up and dirty, seatbelts roughed up. The scariest thing was when I saw a window panel next to where I was sitting loose and dangling. The crew mentioned it's only cosmetic and assured the integrity of the plane was inspected by the maintenance crew. This is where they confessed about planes going to India being old. I UNFORTUNATELY would NOT recommend Swiss airlines to anyone and will NEVER fly with them again!
Ability to watch movies.No earbud sound system.Marginal beverage service.Unexplained late take off resulting in VERY tight connection in LA which proved maximally stressful.
Sitting in 1A I can honestly say, that being a first class seat the leg room is sub par. The crew was attentive and friendly. Food was a a cheeseburger with fries. Fries on an airplane came as expected: no very crispy 😉
United Premium Plus or Premium Economy was almost twice the price as regular Economy, but the value is much worse. The seat is a bit wider and more comfortable. but not by much. The food was not good, felt like cheap fast foods on a little bit of silverware. The flight attendance service was the worse, not much attention to passenger, no helping of any kind. All in all, United Premium Plus is not worth its price, and was much worse than its Asian or Europe counter parts.
On long flights with semi-comfortable seats the airline needs to accommodate for the need to stand up. Otherwise a fight becomes pure torture. Not even business class provides for that.
The flight and staff was very good However: we could not check in using the website. We got the reminders and updated information but could not check in on either flight. And we did have the United App. Also just a tip for fellow travelers - going through customs in Chicago Ohare Airport it terrible.
I had always heard bad reviews about United Airlines so I have always avoided them when traveling. Little did I know that when I booked my flight with Swiss Air they would swap it to a United Airlines flight. The change was made only days before my departure leaving me no option to cancel or get a refund. I hoped for the best but experienced the worst. I paid for 2 seats for my daughter (13)and i to travel together. Both times leaving from home airport and returning from vacation, they sat us apart from each other: different seats and rows far away where we couldn'teven see or waive at each other. There was no option to change because by the time you're allowed to check-in the only seats available next to each other cost nearly $200 each. I stomached the extra cost from the first flight hoping the return flight would be better. No chance! The return flight was worse. I was sandwiched for an 9 hour flight between 2 stangers while my 13 year old sat 5 rows down . Just horrible experience. NEVER AGAIN will i fly Swiss Air or United Airlines ! So disappointing.
Comfy and timely flight thanks to Cathay to all crew and the captain for our smooth landing.. above all thank You Lord for our Safe flight ❤️🙌🙏🏽
I liked that 5 pound refreshment voucher was given for 1 hr delay. Staff were courteous and professional. I was expecting more for the 2nd meal (pizza). Usually for a long flight, the 2nd meal is something like eggs/sausage/potatoes/fruit/dessert.
I love having an opportunity to choose different the dietary restriction. Crew was very nice. I was watching movies & TV shows entire flight.
Flight took additional prep time since plane came from Mexico, which resultrd in boarding and plane prep being delayed for additional cleaning procedures. Once boarded, plane tire was identified as being low on air and needed to be replaced, which creared the need to deboard and further delays for what was already a late night flight. Would have expected a better scheduled turn around and prep buffer that would have not created that degree of delay and deboarding
Cabin crew were good Food could be a lot better
My luggage was lost at some point during my layover between Chicago and LHR. I landed Tuesday morning, and did not get it until Thursday night. Ironically, the people at the ticket desk had added a “priority” sticker to my tracking tag.
The guy sitting in front of me kept pushing hard his sit against my legs… very uncomfortable
The customer representative that helped me when I checked in was horrible as she told me I couldn’t check my bag because I missed the 45minute rule by 2 minutes - because of the line at the counter My connection flight was delayed too
My experience was fine, with one surprising exception. After leveling off at cruising altitude, the main cabin flight attendant made an announcement that he had a cold, so he would not be coming through the aisle to provide cabin service. He claimed this was in consideration of his health and safety and ours. However, if passengers wanted a beverage, he invited them to come to the back of he plane, where he would provide service. I understand that a flight attendant's primary responsibility is to ensure passenger safety, but a secondary role is to provide service. If this flight attendant was too sick to perform his duties - and if he truly cared about passenger health and safety , as he claimed - he should have stayed home and called in sick, rather than exposing the cabin to his germs.
Need more agents to expedite check in process. Selection of movies needs to be updated to more current releases. Meal options did not reflect the route of flight; there should not be products made in the UK (bagged potato chips and mini cheese cakes) served on flights from ZRH to PHL. Business class napkins are made in China (why not USA???!!!). American Airlines should have a customer service representative greet flight in PHL. Overall, the hospitality provided on board was basic and not "above and beyond", especially for business class travelers.
Horrible. Would not assist w hotel or new flights when Catania leg canceled
They left a little late, contributing to our missed flight.
Absolutely horrible. We missed both of our connecting flights from Frankfort due to the new border control lines. Lufthansa had us running and walking around the airport trying to rebook. They were not prepared to offer us a hotel room for the night, but finally relented when I said I was done with Lufthansa, most were not so lucky. I also put put of the blame in Kayak. You need to update which connecting flights you are offering to allow for more time to deal with the mess that is border control in the EU.
I like the stripes, the more color the better I think you could even make more contrast with the stripes by filling in colors that create visual effect. The crew on both flights were polite well dressed, alert, good looking and very friendly. I never had a standing in line anywhere long for entering or exiting to my seat and it’s nice that people don’t bring too much luggage on the plane. The one thing I find is hard to manage is when a family or in general just being able to book a free seat if it is not for a dog, it shouldn’t be allowed. Since it is already very confined space on a flight overseas this can create slight conflict because there are sometimes free seats, which people then can freely use after cabin doors are shut. On the return flight, it was dark and by accident I stood on a paper bag with food in it that was placed on the floor in front of a seat next to me. I belong to the lady across the aisle and I felt terribly sorry once I found out there was still desired food in the paper bag. So I felt uncomfortable for getting into this situation. Otherwise I had a great time.
Overall, we were satisfied with the Lufthansa flights to and from Rome/Zurich. Issue was the Frankfurt airport connection. It is HORRIBLE, but has nothing to do with the flight. Flight was very comfortable. Food was just OK. Staff was great and able to relax during the flight. Would definitely fly again!
Pathetic service by underpriced, please call me back at the earliest
They offered water and chocolate I would have preferred a sandwich.
Our transfer from one Lufthansa flight to another at Frankfurt airport was horrible - it was a tight connection with a long walk between gates and our first flight was delayed so we had to sprint the whole way and ask people in the border control line to let us ahead of them. We just barely the flight and were exhausted. I do not recommend a short connection in the Frankfurt airport.
Nothing went well. Flight was calceled and had to spend extra non refundable money on a train ticket, which we are not NOT using because a new plane has come up but not for our friend who now has to sit on a 9 hour train journey, ALONE, with no one to talk to.
The flight was delayed and almost missed our flight to Chicago
