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Free breakfast; reasonable room rates
Handsome clean rooms with crisp fresh white sheets and a comfortable bed. Four of us stayed four nights comfortably in one room.
upgraded to the 'big' room with bathtub (with jets) in the room, it was nice, quieter than I would've expected being right next to the highway, but super easy to get around from, good breakfast. not much, our room was on the end, so easy access to the stairs, everything was great.
Check in/check out was easy. We were greeted by staff on entering and leaving every time. The food and service at the restaurant and bar were good. The room was attractive, well-appointed and comfortable in typical Hyatt fashion. TV was high quality HD flat screen with digital access. Hotel had convenient access to/from the 101 freeway. The room overall was very clean, except under the desk, where little scraps of wire and dust balls indicated it had not been vacuumed in some time. Like a lot of older properties, plugs for iPads and phones were not convenient. Sockets on lamp bases would not accommodate chargers and there were no extra sockets around the desk (hence, my discovery of the detritus). Furnishings in the lobby area were sparse and austere. Clearly, you're not being invited to hang around the lobby and read.
Staff was attentive!
I stayed the night before at the Wynn in 'Vegas then had meetings near the Westlake Village Hyatt. Although the room was clean, it was dated and I was given a room that seemed much more like a jail cell with a small window set into the wall that was 2 feet sunk into the wall. Bad Room!
Great location New fitness equipment Room not clean upon arrival (hair on pillows, bath floor and tub) Staff not friendly Thermostat didn't regulate room temp well
location was great room was not what I made reservations for. I made two reservations for me and a co-worker for 2 king rooms. 1 room was fine, the other room was an ADA room on the first floor with two queen beds that had not been cleaned. The shower still had residue so I asked to be moved to a different room. Second room was part of an adjoining room where the deadbolt did not work and it was still an ADA room and the beds were on the floor.
It was so delightfully quiet, convenient and comfortable. We would highly recommend staying there for any reason!!
Amazing breakfast included! Staff very friendly. Clean and wuiet with a great location.
We enjoyed the beautiful grounds The room service through the restaurant was poor. Or food took 1.5 hours, was cold, and the burger was undercooked
Clean, quiet, well-appointed room. Fitness center, pool, mini putting green, oversized chess board, garden area, wifi, breakfast, drink tickets at Brendan's, all included for a great price! It's such a great value, especially with little ones. The exterior and room decor is a little dated, maybe a little worn.
Loved the pool, hot tub, and hot breakfast! Bathroom didn't have a fan and the water from the sink took a long time to drain.
The hotel itself is nice for the price, but management charge me two separate $50 holds, $139 for no reason and $150 for a smoking fee because the fire alarm was missing. I don't even smoke! I booked through HOTELS.com and they still charged me f$139 or the room upon arrival without my knowledge. What's going on here???
The breakfast buffet was awesome! The hostess was very friendly and pleasant. The pool was very nice as was the hot tub; I just wish the weather had been less windy and chilly. No real complaints but my husband had some travelers checks and they would not cash one which was upsetting; especially since we were staying there at the hotel for five days. The grocery store, Ralphs, took care of it for us.
Price was reasonnable Room was clean Toilet flush was broken Breakfast until 9:30 only Quite noisy in the morning
Very close to everything that we enjoy. No gym. You have to drive to another location.
The restaurant staff/food was excellent plus the breakfast voucher was quite generous. Although they did not have a fitness room, they had an exchange/agreement with nearby Gold's Gym that was complimentary - no charge within walking distance. This was a huge personnel plus. And, the pool was very nice, the rooms were private, quiet and very comfortable.
There was a smell in the bathroom including the lobby
I asked for early check-in and they accommodated my request hotel could use an aesthetic update.
Easy to get in and out, great location. Balcony in room, could leave open. Breakfast that was offered for free was good. Ac worked great, but had door open for air. Would denfinitly stay there again. Very close to expressway, room facing it, a little loud with balcony door open, but fine closed. Smokers from below, had smoke coming into room with balcony door open.
Controlled parking Needs updated toilets, fan for bathroom. Receptionist was just ok. Italian restaurant attached to hotel was too expensive and not very good. It would be better if they were separate so I wouldn't have to associate the restaurant with the hotel.
The rooms are small and it seemed like a very inexperienced person tried to update the room and bathroom. The walls were dirty in some places, and someone may have used the wrong type of paint to touch up the walls, which made it look like there were greasy marks in some places. I didn't feel safe there, for some reason. It's not very inviting. Also, when I was trying to check out in the morning, the lady was on a personal call and I had to wait for a couple minutes it seemed, before she decided to end the call to help me. I also would have appreciated more information from the nice people working the night before when I had checked in, like where the best place to park would have been for my room. Since they never told me anything about the layout, I just figured that I would find 1 main entrance, but that wasn't the case. We ended up parking in the back of the building, hauling our luggage up to the 3rd floor, just to find that our room was in the very front of the building.
very nice setting,well presented and clean. the jaccuzzi pool/spa was'nt working,so we we're unable to use it.
how reasonable it was comapared to other hotels in this expensive area. no
A plethora of vending machines other than just soft drinks. Everything a more upscale hotel would have in the "room bar" if you open would cost an arm & a leg. The machines are much more resonably priced. We were on the first floor. There was too much noise in the room directly above us afte 10pm. We had small kids, 1 & 5 that needed to stay asleep
Breakfast was good and a nice inner garden Guest smoking in the inner garden under our window late at night.
beautiful hotel - fully furnished and clean room - excellent breakfast - nice pool and garden - spacious parking and very affordable!
the location was great for shopping, and close to LA airport.Ideal for staying 1 night before taking a flight.
We really liked this hotel. Friendly and helpfull staff. Nice rooms, well maintained garden. Absolutely recommended,
Bathroom was clean. Bed was comfortable. WiFi signal was strong. It was a decent place to stay. Breakfast was good, standard motel food. It is an older place and shows some signs of age on the outside of the building and in the hallways.
Location and some of the hotel staff was helpful. They were not very accomadating to children.
The grounds were attractive and the jacuzzi was inviting.
This is a modest hotel, well maintained, clean and simple. Grand bathroom vanity, with good lighting ing the bathroom, quiet vent, clean shower. Comfy bed. The continental breakfast includes good coffee, fresh fruit, oatmeal packs including plain. The courtyard is very pleasantly landscaped with green and flowers, and we saw several people sitting out at their tables, on their 1st floor patios, and in the charming gazebo. It's a well run, well maintained motel style inn with courteous professional staff. I'm an ex-smoker, and so when smoke drifts up toward the stairwell, to the second floor, from the courtyard patios where guests are allowed to smoke, it bothers me. the occasional smokers will sit on their patios and smoke and that dampers the pleasure of the stroll through the courtyard. I don't like the smell and don't want to breathe it.
the location of the hotel and the value for money the cleanliness of the room
Cleanliness, staff friendliness, overall good breakfast. Next night we stayed at a Hilton in Monterey and the rooms were small, terrible carpet, and too expensive Did not enjoy driving through parking lot to get to hotel. Should have easy access offa main road
comfortable and modern rooms. good complementary breakfast
Convenient to freeway, gas station, Walgreens, and casual restaurants. Breakfast was good, oatmeal, eggs, sausage, hot coffee, etc. every morning plus the "to-go" brown bag breakfasts are available for those in a hurry. The bed was super comfortable. Not as clean as other Hampton Inns I have stayed at and the front desk usually only had one person who was on the phone most of the time. The hotel faces the freeway, the traffic noise was very loud. There were no lights on in the parking lot the first night; it was really dark and creepy getting to my car! I was there for three days and there was the same little pile of what looked like paper bits and crumbs on the floor by the elevators the entire time. The hall carpets are very stained EVERYWHERE. The tops of the lights by the bed, picture frames, baseboards, top of the headboard, back edge of the desk were all dusty, there was mineral buildup all along the bottom of the shower door and it was obvious that vacuuming between the furniture was not done regularly. The entire hotel gave the impression that they are short staffed so cut corners on service and cleanliness.
Overall everything was great, I use to live in the area & for last minute reservations for New Year's Eve night with a 3 month old the acommendations were perfect. We checked in about 5:30pm New Year's Eve, just walked right up to the desk. 2 young ladies were behind the counter & immediately let me know they would be right with me. One was Showing the other how to do something, when another employee walked in behind the desk & was told "oh you can help her" she was very rude when she helped me not even a hello, have a nice night you can tell she didn't want to be there.
Good space and food, clean.
Cleanliness of the room Room layout Brightness of the room A/C control was very accurate Kitchenette area Seating area and desk The bed was a little hard Couch was a little hard to sit on
The bed was very comfortable. Check in and check out were efficient and brief. The waffles and oatmeal were good. The breakfast was underwhelming. The hot food was gross and the bagels/breads were stale. The hot tub wasn't hot and there were no towels by the pool. I think I over paid for what we got. I think I'll try across the street next time.
I liked the fact that the room had a small fridge & microwave to keep the kids waters cold for their soccer tournament the next morning and that breakfast was an option downstairs before our big day
the lady at check in was very friendly and quick. the room was clean & beautiful. there was lots to do around the area. i would definitely come back. thank you!
The cleanliness of the room The location of the building
The room smelled of body odor. The hotel was sold out so we couldn't change rooms.
Excellent customer service, clean room, extremely comfortable bed, a great full breakfast, free fast Internet, elevator, and they have a pool. Room had a large TV, microwave, refrigerator, and an ironing board and iron. Beautiful landscaping. Great room for the cheap price. We will gladly stay here again!
Went and talked to Moises at front desk in morning. EXTREMELY accommodating and went out of his way to find us a clean NON smoking room. His customer service went above and beyond! We booked a room in advance, called and confirmed late arrival. Got there at midnight after 7 hour drive. Gave us a smoking room. Wife has asthma so bad and she could hardly breathe. I'm on a Capp machine and the nicotine came through my mask. Smoke just in everything. Pillows, towels. Room filthy dirty, burn marks from cigarettes, everything had yellow on it, only sheets, had to pin together a covering for Windows. Absolutely worst experience ever! I will never stay at this hotel EVER again. Called front desk and he said only available room, can't help. Not what we needed to hear! Wife was up wheezing most of the night. We actually feel we should be credited for our first night.
The room was clean and comfortable. Lot's of pillows, and the bed was just right. Breakfast offered healthy and less healthy options. Right off the frwy. between LA and Ventura counties. Front office staff could have been friendlier. At least look up and say hello or good morning when someone walks in?
The staff is wonderful. The rooms are clean & the grounds are beautiful and quiet. The front desk is efficient and well organized. The entire staff is helpful and knowledgeable should you have questions or a request. We are always treated with Sincere respect and kindness and made to feel valued and at home. Thank you Newbury LaQuinta
Mini fridge and.microwave was a huge plus Spa wasnt working...
Very nice and economical , and pet friendly
Location of Hotel was good. There was sufficient parking at a times. Room was clean and everything seem to work. Staff was great. Very friendly and helpful. The pillows were not comfotable, they went flat very fast. The bedding seemed old. Needs to be replaced. There were some old stains on the bedding.
Price for room was very reasonable and It was very clean, staff friendly and very helpful.
The rooms were quiet. Staff was friendly and helpful. The 'market' was very limited and some items had expired dates.
The hotel smells clean and fresh, unlike many hotels I've stayed in before. The large refrigerator came in handy; staying three days with five children costs a lot to eat out for every meal. I got food from the Vons next door and made my own food. The pullout bed in the king suit was not comfortable at all.
Cat smell overwhelmed the room. Front office did not return phone call after leaving message. Had to return in the middle of the day moving my Mom to change rooms. Highly inconvenient and no resolution on site.
The staff was very cheerful. Walls weren't thick enough you can hear everything from people talking next door in the hallway and even when someone turns on the shower. Long drive from Disney land and Universal.
was over priced for what it was. Staff could not direct me to a nice restraint. Noisy. Cheap
Said they were Pet Friendly, which they were, but it was a $100 charge in addition to the room which was a little over $100. see above, we cancelled and got another rm with a reasonable charge 1 block away.
clean outside area with pool, BBQ, lawn extremely loud fridge in the room, very crowded breakfast place
I loved how pet friendly it was and how lovely the staff was.
This guest did not leave comments about this hotel.
It was further away from the road so there was little road noise. I also liked the big fridges. Our first room smelled strongly of smoke. Our second room did not have a working AC. Our third room was decent. The walls are really thin so you can hear your neighbors, even if they are just talking quietly. Breakfast was a joke.
The hotel is clean. The room I stayed is bit small but comfortable and have a full kitchen. I booked in May 2014 for a King-size bed room, but when I checked in on July 12 night, i was told the King-size bed was sold out. Then frontdesk staff gave a queen-size bed room for me/my wife and kid. I was confused why the pre-booked room be soldout.