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2.0
Flight was delayed and location closed at 4pm so we never got to rent van . Very disappointedReviewed May 31 2023
review from![kayak]()
2.0
The rental was overbooked. I did not get my rentalReviewed May 30 2023
review from![kayak]()
2.0
Will never book through Kayak again. We got a very old van which had no a/c, had to drive with windows down, felt miserable, was making creaking noises all the time. The rear view mirrors were not working from inside, we had to manually adjust the outside glasses. We had to take an uber to the van rental place which added up costs, they have weird working hours from 8 am to 4 pm. Wasted my money booking through you, a mistake I'll never repeat.Reviewed May 24 2023
review from![kayak]()
2.0
Airport Van Rental took over an hour to pick me up at the airport. Airport Van Rentals did not have an SUV as promised, but rather only had mini-vans available. Airport Van Rentals gave me the mini-van at 1/8th of a tank. My first activity after picking up the car was to go find a gas station to keep from running out of gas. And I lost money as there is no practical way to return the car at 1/8th of a tank without risking running out of gas. Airport Van Rentals charged $20 extra for dropping off the vehicle during what they called after hours, but this was at 2pm on a Sunday which was within their stated online business hours.Reviewed May 21 2023
review from![kayak]()
4.0
102k + miles on a van ridden hard and put away wet. Rough. Office staff was very friendly.Reviewed May 15 2023
review from![kayak]()
4.0
The problem we had was with getting the rental company to pick us up at the airport. I received a message from a CA phone number that I did not take. I had no idea they were going to try to contact me and that the CA # was actually the rental company. My phone was not picking up messages either, so really that it was just a series of errors on my end - probably not theirs. It would have been helpful with my rental confirmation to have the steps spelled out as to what to do when we arrived. I knew where to meet the bus, that was clear, but not that I was to contact them that I had arrived.Reviewed May 10 2023
review from![kayak]()
2.0
Got to the pick up point @ 12:30 on a Sat. they closed at noon. They sent a text mid flight, No van available. Stilll waiting for refund. NEVER AGAIN .Reviewed May 9 2023
review from![cheapflights]()
4.0
Took a long time to get picked up. Long check out process. Return was a nightmare awful very inconvenient.Reviewed May 8 2023
review from![kayak]()
2.0
Terrible service. Did not deliver van. Had to cancel and make other arrangements. AVR has no customer service, cares nothing about its clients.Reviewed Apr 30 2023
review from![kayak]()
2.0
The company has poor service , I would not recommend any one to rent a van with them . I will never do it again . They are not honest , they have hidden charges .Reviewed Apr 29 2023
review from![kayak]()
2.0
Customer service almost did not exist. As I was ready to go pick up my Van they told me they don’t have it available. No alternative was offered. I was left with nothing still fighting for my refundReviewed Apr 24 2023
review from![kayak]()
2.0
The company did not have a vehicle for us despite having prepaid for it through their site. We were instructed by airport van rental to contact kayak which has no easily accessible numbers listed. They said that kayak would refund the charges once they called airport van rental to verify that the rental was never fulfilled. They deserve one star, and kayak deserves one star. If you see this review answer with your phone number please.Reviewed Apr 17 2023
review from![kayak]()