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Front gave me wrong room where already someone was stay in. Then I got new room but the heater was not working and it was note"don't use this unit for heat" but the lady was came with me and just turned on the heater and left. I gave it time but it was just cold air coming, so went front to told it then the lady just said "give it time!!" I said "I already gave it time and the unit has note that don't use this one for heat" then she said "I'll come over". Then little later she came with new room key, so U had to move again I was soaking wet by worked in the rain. The room only had a small square shower place...I wanted to take hot tub but I couldn't. The shower drain wasn't working well...I was worry about it's gonna over flow or not...
Clean, good wifi, nice tv Shower was gross looking (although clean)
i love the space in the upstairs sitting area, computer area.. i loved the window seats..
I did not have a whole lot of time due to the dog show I was attending (seminars) but the time I did have at your Inn was wonderful! I loved my room (huge), had a ball in the hot tub and shower was one that I hope to put into my home someday. The food was great and what a bargin (the ny steak), the person who was waiting on the table and bar was very nice and I enjoyed his advice regarding dinner . The young fellow(Appollo) was super great and helped me to my room and the gift shop info. He is a great person to greet people as they enter your lobby-friendly, helpful etc. I loved your gift shop-bought the Bassett for my son's vet clinic- he loved it! And I also bought the 4 pictures (cats, rabbit and chicken) and a rabbit container No
A quiet hotel, but at the same time very convenient to close-by villages, towns like Bird-in-Hand and Amish Farms. We got a room right inside the property & so was very quiet. NA
The room was comfortable and the service was good. Just thought there would more greenery and less concrete, from the picture on line. All the artifical plants and flowers.
The accomodations were unique, the service exceptional.
Everything great Everything great except the loud motorcycles driving in packs
Excellent staff, very friendly and very clean... def coming back... No
I like the location The door keys did not work properly
It was refreshing to enter a hotel that made you feel like you were visiting family. They always greeted us with welcoming smiles and laughter. I loved that they put together a list of staff recommendations for dining in the local area and that they were so energetic. The hotel was clean and well decorated - the rooms were so spacious. The only thing I wondered about was why the hotel rooms were not scheduled to be cleaned during a visit. I appreciate the evironmental awareness and attempts to be friendly - loved the informative tags everywhere but I did expect that when I returned to the room at 5:00 that the wet towels would be gone and the bed at least made. Otherwise, everyone was very accomodating and the location of this hotel was wonderful for exploring all of the surrounding areas!
The bed! The staff were very friendly and courteous. Pool was awesome. Close to everything. Various breakfast items to choose from. Oh and the soft warm cookies they put out in the evening Only one thing I have to complain about is the scrambled eggs had cheese in them and I couldn't eat them.
Everything Noisey loud motorcycle gangs in town over the weekend
I had the pleasure of staying at this Hampton Inn on a quick getaway with my wife and 16 Yr old son. When we checked in the Manager was working the desk and he was very courtious. When I asked if we could get a refridgerator in the room he informed me that he thought they were all out, but would do his best to get one, and within 15 minuted he was knocking on the door with one for our use. The breakfast staff was very attentive and when my son was having difficulty with the waffle machine, they came out and helped him and even made one for my wife. Overall they gave me a great impression and I would return anytime.
liked the pool especially since it was snowing outside also apple bees is right there for late appetizers
i would like a restaurant & bar.
The lobby, elevators, hallways, and rooms were clean, the staff were friendly and hospitable. Breakfasts were tasty, guest of the day perks were a nice bonus, and coffee/hot water and cookies in the lobby were very welcome.
Very friendly people. Assistant manager was the consummate host and sincerely nice guy everyone wants to interact with on a holiday. He sure made our stay a true pleasure. Nothing
Friendly, attentive staff
Just outside of Lancaster, but in a nice quiet, cute town. Great for families and professionals as the WIFI worked great, too! Staff made sure your visit was terrific and that the rooms were up to your expectations. Would definitely recommend this hotel.
Rooms very clean, Helpfull staff, Kids LOVED the pool, Discount tickes to parks
We were well pleased with the hotel. My kids enoyed the pool and so did I. Part of the building was still under construction and that was alright except when they tested the fire alarm system and did not tell anyone.
Perfect for our needs. Breakfast was not great but, hey, it was free.
I should have realized it was not a non smoking hotel. Staff was great.
I found it a comfortable room very clean nice pool with towels located right at the pool side. Ten minutes from outlets and attractions in Lancaster by car.
This was our second stay at this hoitel. Like the first time the check in process was without incident and as expected. The room was large and comfortable. The bed was comfortable. The staff was friendly. The only thing I would change about the place is breakfast. The eggs were not so good. Plenty of them but they reminded me of when I was in the Army in the field and all we had were powdered eggs. There was other stuff that was probably just fine but the eggs were not.
Great breakfast. Good coffee. Real dishes and silverware. Room was clean and comfortable. Pool was nice. To have a refrigerator in the room would have been helpful and mattress and pillows had seen better days, but overall a GREAT place to stay
The staff was friendly and helpful, but did spend a lot of time away from the front desk. I got a package prior to arrival and did not receive it until over a day into our stay. The room was very clean. The bed was the most comfortable hotel bed I have ever encountered. The breakfast bar was alright, but not what is shown on the television ads. The exercise room consisted of two treadmills and a stationary bike, but they were in good condition and the room had a television and water station which was nice. The pool and hot tub were nice. The entire hotel appeared clean and well maintained. Overall, it was a good experience and I would stay there again.
This hotel is awesome! It's so clean and the pool is wonderful!
we called the hotel and they gave us good directions to get there. They said hotel was on an undedicated road, so online directions weren't reliable. Staff was helpful, had breakfast ready, since we had to leave before 6 a.m.. Clean room, nice hot tub in the indoor pool room, with towels available there. Bathroom had lots of bath products. Towels in the room to go to the pool would be nice.
Arriving a day early, manager was helpful in finding us a room(asked for non smoking got smoking) trying to shower that AM, found last tenent's soap still in the shower. dirty-got moved to our original room next day. asked about micro and fridge and were told that only suites have them.they advertise all rooms have them.breakfast was just ok no fresh fruit most days and no cream for coffee. NOT HOLIDAY INN QUALITY. MUST SAY THE BED WAS COMFY would not stay there again.
If your idea of breakfast is previously cooked eggs made into a casserole , sprinkled with bread crumbs, to be cooked by you in a microwave, this is the place for you. The sitting room appears to be used as a furniture storage. No glasses in the bathroom. The fruit was 2 cooking type apples. No ice.The soda was generic. The fridge had not been thawed in no telling how long. The best part was the local pastries
Upon arriving, the check in person was not dressed appropriately for the job. When we got to our room and began to get settled, I found the tissue box nearly empty in the bathroom and a bottle of half used shampoo in the shower. The floor appeared unvacuumed. No mattress protectors on beds with very thin sheets. When I was leaving, I found my door didn't lock. I went to find the front desk person and she came up. Me and my 3 children stood in the hall awkwardly waiting for her to fix it. About 20 minutes later she finally changed our room. So we had to pack our stuff back up. Second room was cleaner and generally okay. Tried to get extra towels at 8:30 pm. No one was to be found. Check out in the morning was completely impersonal. There was a note with a sheet for me to cross off my room number. We won't be staying here again.
The hotel was clean, but the bathroom had zero counter space. My lady friend/travel buddy was not a happy camper. There wasn't even a place to set my glasses down in the bathroom. It was pretty inconvenient. We stayed two nights. The first and last days of our trip because it was close to the airport. On the first day I left a power cord in my room by accident. When I called and asked about it I was told they'd look for it and keep it until I returned. Upon returning I was told I had to ask the housekeeping supervisor about retrieving my cord and that they were gone for the day. When I was going to my room I saw two housekeepers and asked if I could talk to their supervisor (the front desk clearly didn't want to deal with my lost item). The lady was nice and said she would call my room and leave a message. This never happened. It was my mistake for leaving the cord. But they sure didn't care enough to even attempt to get it back to me nor even seed to care . If you stay here, don't forget anything, you won't get it back...