Payed for insurance twice, no refund offered from Avis.
Pros: Liked the Lincoln MKX model vehicle. Comfortable drive and nice features.
Cons: Agent at Avis in Lancaster airport was very confusing. Charged me for insurance, even though I had already purchased insurance through Allianz Global Assistanze from kayak website. Total went from $87 to $127. Called Avis and they did not offer a refund. They were okay with charging me for something I had already purchased.
Car smelled like smoke, which was a lot to endure on a trip of 19 hours.