2.0
Never prepay anything... Wanted to switch my reservation to my wife's name. Not allowed. They made me cancel my reservation and rebook in her name. $500 cancelation fee. Not really acceptable as she was standing right next to me at the counter. Just another b.s. fine print screw the customer situation.Reviewed Jul 20 2022
review from![kayak]()
7.9
There is construction going on in the Malaga airport and the signs leading to car rental are all incorrect. We walked all over the airport before finally seeing a van with the logo on the side and running after it and stopping it to find out how to get a ride to the vehicle location. Once we got there the people were outstanding. Walked us through our rental, the charges, what to expect, really all we could ask for. The vehicle itself was comfortable and drove well. The drop off in Madrid was ok, but there was some damage to the vehicle that we ended up paying for that we had no idea happened. I'm guessing somebody hit us in a parking garage. Oh well, not the rental car companies fault, but it did put a damper on the return process.Reviewed Oct 11 2021
review from![kayak]()
10.0
Pros:Everything was perfectReviewed Apr 17 2019
review from![kayak]()
5.2
Confusing fast shuttle to airportPros:Shuttle to airport was prompt. Free cold water available.Cons:Very confusing to find. No signs directing you to where it is, even the GPS couldn’t find it. Once we did finally find it, there were no signs indicating where to go or what to do.Reviewed Jul 28 2018
review from![kayak]()