Pros:The Toronto front desk and garage staff were friendly but the front desk was disorganized. The lady charged me for two drivers for 3d, instead of only adding a second driver for the last day of my trip, as I had requested. The car had a mechanical maintenance error, warning of need for oil change and topping off all kind of fluids. I brought the car to Alamo in (4200 Genesee St-Buffalo Airport, NY 14225) and the rep. just explained it away. He said that the oil change was done in an unauthorized location, who was not able to reset the computer thus showing 29000 miles without an oil change as it is otherwise impossible to drive the car without it having had maintenance. They didn't have a replacement for me. The experience in DCA was just horrible. The guy increased my charge from $342 +/- $24 (for two additional drivers the last day) to $508 without being able to explain why, not taking account of the mechanical error (of which I have a picture). When I called the customer service, it was even worse and sent me from Pontus to Pilate telling me that I should contact the Toronto office for the erroneously added additional drivers for extra two days as "it is a different company" as if Alamo in Canada is not part of Alamo in US. They not only did not apologize for the dangerous driving conditions that I was subjected too and the extra detour that I had to do, she was (Melanie, i thing) arrogant and said that my car actually should have costed me $540 and that the $508 that I was being charged is a favor. She also referred me back to "Expedia" where I had rented the car, while I had rented it through HotWire. I wasted 2 hours unsuccessfully trying to sort out their error, after a grueling 8 and a half hour drive (instead of the 7.5, because of need for detour to their dealership in Buffalo)
Cons:Get their international operations in line and coordinate internally. Ensure that the maintenance is done with authorized dealerships. Don't overcharge customers. Have replacement cars ready, when there are mechanical warning signs.