Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.0 "Excellent value."9.8 "98% were
happy with the price of the breakfast ." 8.2 "82% werehappy with the price ." -
8.9 "Location is great."9.0 "
Easily accessible by car , said 90%." 8.3 "83%liked the proximity to shopping ." 8.8 "Great parking , according to 88%." 9.1 "91%liked the proximity to sightseeing ." 8.0 "80%enjoyed the restaurants & bars nearby ." -
7.9 "Good service."9.4 "94% found the
staff to be very friendly ." 7.5 "75% said thereception staff was great ." 9.0 "Management was excellent , said 90%." -
7.5 "Internet works."
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6.8 "Average comfort."
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6.7 "Breakfast is mediocre."
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6.2 "Rooms are ok."5.3 "Only 53% said
rooms were clean enough ." -
5.5 "Average cleanliness."5.3 "Only 53% said
rooms were clean enough ." 6.3 "63% thought thecleanliness of the hotel was average ." -
4.9 "Disappointing food."2.7 "73% found the
side dishes unedible ." 3.8 "For 62%, thedining experience was not enjoyable ." 2.0 "Unclean dining area , according to 80%." -
2.3 "Disappointing wellness & sports facilities."2.3 "77%
didn't like the fitness area ."
Overall Rating
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8.7 "Location is great."8.8 "
Easily accessible by car , said 88%." -
7.9 "Good service."9.5 "95% found the
staff to be very friendly ." -
6.8 "Average comfort."5.0 "
Beds were acceptable for 50%." -
6.6 "Rooms are ok."5.1 "Only 51% said
rooms were clean enough ." 5.0 "Beds were acceptable for 50%." -
6.5 "Breakfast is mediocre."
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5.3 "Average cleanliness."5.1 "Only 51% said
rooms were clean enough ." 6.4 "64% thought thecleanliness of the hotel was average ." -
4.7 "Disappointing food."
Overall Rating
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9.0 "Excellent value."9.9 "99% were
happy with the price of the breakfast ." -
9.0 "Terrific location."9.1 "
Easily accessible by car , said 91%." 8.6 "86%liked the proximity to shopping ." -
7.9 "Internet works."
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7.7 "Good service."9.1 "91% found the
staff to be very friendly ." 7.4 "74% said thereception staff was great ." -
6.7 "Breakfast is mediocre."
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6.4 "Average comfort."
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5.9 "Rooms are ok."5.6 "Only 56% said
rooms were clean enough ." -
5.5 "Average cleanliness."5.6 "Only 56% said
rooms were clean enough ." 5.9 "59% thought thecleanliness of the hotel was average ." -
5.0 "Food is average."
Overall Rating
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9.1 "Excellent value."
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8.4 "Great service."9.5 "95% found the
staff to be very friendly ." -
6.9 "Breakfast is mediocre."
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6.7 "Average comfort."
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6.2 "Rooms are ok."5.1 "Only 51% said
rooms were clean enough ." -
5.4 "Average cleanliness."5.1 "Only 51% said
rooms were clean enough ." 6.5 "65% thought thecleanliness of the hotel was average ." -
5.1 "Vibe was decent."
Overall Rating
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8.9 "Good value."
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8.8 "Location is great."
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7.8 "Good service."9.3 "93% found the
staff to be very friendly ." 7.6 "76% said thereception staff was great ." -
6.8 "Breakfast is mediocre."
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6.8 "Average comfort."
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6.3 "Rooms are ok."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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3.1review from
Large spacious room with a kitchen and sofa bed. The size of the room is good for family with 3-4 kids. The staff is friendly. Very old and does not feel clean. Smell once you walk into the hallway where rooms are. I think it is over priced for what it offer. I have been a lot of 2 stars hotel around east coast on this trip, none of the experience I had like this one. It is not expensive but I don't think it deserves the price (special discount offer, 2 beds room with a sofa bed, $132 inc tax). It has the most *surprise* front desk I have seen for a 3 stars hotel: just a simple counter desk with a computer, the staff does not look professional.
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8.2review from
The room was clean and I found the layout of the room nice for a solo traveler. It was a very nice stay, especially considering the value. I was also pleasantly surprised to have housekeeping come everyday. The bedding could be upgraded and the light posts outside made it impossible to sleep with the curtains open. And the breakfast could be better.
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10.0review from
The cleaning people did a great job and should be rewarded. Pay them more. DO IT
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9.4review from
walking distance from megabus stop from nyc. spacious room
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8.2review from
Kitchen, separate bedroom Dated and not super clean
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8.2review from
The room has a fully working kitchen, comfortable bed and a large enough space for a family to stay
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10.0review from
The suite was wonderful. It was a small apartment with all the conveniences. The living room was separate from the bedroom. If the tv was on in the living room, it could not be heard in the bedroom. Great for people who have different bed times.
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8.2review from
The room was nice and cozy. The breakfast was horrible, sorry to say, the egg omelets tasted fake and the home fries were absolutely disgusting, I think I'll stick with bagels and cream cheese if I go back.
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6.5review from
Good hvac system and nice breakfast. Sleeper sofa is way too small and only good for one child. There weren't enough pillows and no additional were available when requested.
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10.0review from
We were in a renovated room, which was spacious and very clean. The staff were all friendly and accommodating. The lobby had free coffee! The location of Cresthill is also close to so much: Dunkin Donuts walking distance, and by car you have whole foods, trader joe's, and restaurants like Cheesecake Factory and PF Changs. Also, the kitchen was amazing! The king size bed was extremely comfortable. We absolutely loved our stay. Pool was closed unexpectedly. They don't provide enough towels, but you can always ask for more. Other than that, it was quite a perfect weekend away!
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7.7review from
Rooms clean and spacious, Nice clean bathroom and tub. Was promised airport shuttle service to and from airport. Received wrong information and times it was available. I had to take a taxicab. Very disappointing glad I called numerous times or I would have missed my flight.
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8.5review from
Great value for the deeply discounted price through Kayak. My late check-in at 1:30 a.m. was fast and smooth. I was able to park near a side entrance. The kitchen was more than adequate. The sitting area was good. Comfortable queen size mattresses. Plenty of hot water, etc. Would stay here again next year. The complimentary breakfast and dinner buffet food was a bit hit and miss but overall o.k. The eggs were over- cooked on the first day of my stay and the romaine lettuce was not the best though the salad dressing was tasty. The coffee was good and the orange juice was just the way I like it.
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10.0review from
Free dinner and breakfast, clean, and good value through PriceLine
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4.8review from
Clean facility. Easy on and off freeway. Reservation was made from home thru Kayak on the same day we arrived. We were looking for a pet friendly facility. This facility seemed like a good fit for us. We checked in at 8:40 pm. About 20 minutes later we were called from the front desk and told that the fee for our dog was $100. At no time, either on the web site or at check-in were we told this. When we told them that we couldn't pay that amount, they asked us to leave. After finding other arrangements we left. We were on the road at 9:40 pm. We did not receive a refund for our original cost for the room. We have traveled with our dog before and have paid between $10 and $35 extra and were always told in advance of the cost. This was not a good experience.
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3.4review from
The roof didn't leak Staff was indifferent about the fact that there was a hole the size of a golf ball on the couch in the room. When I emailed the manager he blamed me for not making a bigger deal out of it so his staff would know that they needed to do something about it..
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2.0review from
We received a reservation confirmation from kayak. Then drove 5 hours with small children only to arrive at the hotel and be told they had no rooms and no reservation for us. Apparently a person from kayak was supposed to call us to tell us we did not have a room but I got to find this out while holding a very sad three year old at 11 PM far from home that we had no place to stay. We will never be using kayak again. This was a disaster and a great disappointment.
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8.2review from
The room was clean and I found the layout of the room nice for a solo traveler. It was a very nice stay, especially considering the value. I was also pleasantly surprised to have housekeeping come everyday. The bedding could be upgraded and the light posts outside made it impossible to sleep with the curtains open. And the breakfast could be better.
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10.0review from
The cleaning people did a great job and should be rewarded. Pay them more. DO IT
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9.4review from
walking distance from megabus stop from nyc. spacious room
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8.2review from
Kitchen, separate bedroom Dated and not super clean
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8.2review from
The room has a fully working kitchen, comfortable bed and a large enough space for a family to stay
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10.0review from
The suite was wonderful. It was a small apartment with all the conveniences. The living room was separate from the bedroom. If the tv was on in the living room, it could not be heard in the bedroom. Great for people who have different bed times.
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8.2review from
The room was nice and cozy. The breakfast was horrible, sorry to say, the egg omelets tasted fake and the home fries were absolutely disgusting, I think I'll stick with bagels and cream cheese if I go back.
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10.0review from
We were in a renovated room, which was spacious and very clean. The staff were all friendly and accommodating. The lobby had free coffee! The location of Cresthill is also close to so much: Dunkin Donuts walking distance, and by car you have whole foods, trader joe's, and restaurants like Cheesecake Factory and PF Changs. Also, the kitchen was amazing! The king size bed was extremely comfortable. We absolutely loved our stay. Pool was closed unexpectedly. They don't provide enough towels, but you can always ask for more. Other than that, it was quite a perfect weekend away!
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8.5review from
Great value for the deeply discounted price through Kayak. My late check-in at 1:30 a.m. was fast and smooth. I was able to park near a side entrance. The kitchen was more than adequate. The sitting area was good. Comfortable queen size mattresses. Plenty of hot water, etc. Would stay here again next year. The complimentary breakfast and dinner buffet food was a bit hit and miss but overall o.k. The eggs were over- cooked on the first day of my stay and the romaine lettuce was not the best though the salad dressing was tasty. The coffee was good and the orange juice was just the way I like it.
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10.0review from
Free dinner and breakfast, clean, and good value through PriceLine
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3.1review from
Large spacious room with a kitchen and sofa bed. The size of the room is good for family with 3-4 kids. The staff is friendly. Very old and does not feel clean. Smell once you walk into the hallway where rooms are. I think it is over priced for what it offer. I have been a lot of 2 stars hotel around east coast on this trip, none of the experience I had like this one. It is not expensive but I don't think it deserves the price (special discount offer, 2 beds room with a sofa bed, $132 inc tax). It has the most *surprise* front desk I have seen for a 3 stars hotel: just a simple counter desk with a computer, the staff does not look professional.
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6.5review from
Good hvac system and nice breakfast. Sleeper sofa is way too small and only good for one child. There weren't enough pillows and no additional were available when requested.
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4.8review from
Clean facility. Easy on and off freeway. Reservation was made from home thru Kayak on the same day we arrived. We were looking for a pet friendly facility. This facility seemed like a good fit for us. We checked in at 8:40 pm. About 20 minutes later we were called from the front desk and told that the fee for our dog was $100. At no time, either on the web site or at check-in were we told this. When we told them that we couldn't pay that amount, they asked us to leave. After finding other arrangements we left. We were on the road at 9:40 pm. We did not receive a refund for our original cost for the room. We have traveled with our dog before and have paid between $10 and $35 extra and were always told in advance of the cost. This was not a good experience.
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3.4review from
The roof didn't leak Staff was indifferent about the fact that there was a hole the size of a golf ball on the couch in the room. When I emailed the manager he blamed me for not making a bigger deal out of it so his staff would know that they needed to do something about it..
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2.0review from
We received a reservation confirmation from kayak. Then drove 5 hours with small children only to arrive at the hotel and be told they had no rooms and no reservation for us. Apparently a person from kayak was supposed to call us to tell us we did not have a room but I got to find this out while holding a very sad three year old at 11 PM far from home that we had no place to stay. We will never be using kayak again. This was a disaster and a great disappointment.
