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Friendly staff and clean hotel Bathrooms are very clean but somewhat old fashioned
The staff of the hotel was very attentive and ready to help at any moment The temperature in the room was very cold, the central heating didn't work
The location: the centre!! The price for the room: good! The price for breakfast was rediculous: too expensive!!! The staff was fairly rude!!!
Kindness of hotel staff, enough space in the room
A very good location for our visit to the Theater Hotel and we will certainly stay with you the next time we are in Antwerp. This time the room was not of the same standard as when we stayed with you on our last visit
General atmosphere and appearance No bar lounge service after midnight
best was location breakfastroom too crowded in the morning,
Location, hotelroom, friendly staff.
were upgraded to superiour room without additional charges room was located on 2nd floor with the back window coming out onto the car park which caused a lot of noise from people getting into their car and slamming doors etc. during the night. Would not recommend the same room to anyone.
Breakfast choices Room tempertaure control not available
No free wifi in the bedrooms
The breakfast was great! The staff at the desk & at the breakfast were efficient & courteous! No way is this hotel 4 stars! The sheets did not fit the bed! The pillows were from the 1980's! The bathroom 1970's!
Central location and nice hotel with nice bar. room had 2 single beds pushed together instead of double and tile missing in celing
very difficult to check in our out. Only 1 staff person, the line was long and took 20 minutes. I would stay again, but now I know the process
The location was good, staff helpful, breakfast was plentiful. Our room was dirty as were other parts of the hotel, parking unavailable very near hotel. Seemed more like two-three stars rather than four.
breakfast was good but no coffee self service. Close to restaurants etc. Room decoration needs updating. wall paper hanging or scraped in many places. It surely was not what I would class as a superior room. Strange was also that every night had a different room rate, although still amounting to the agreed total for the 3 nights.
Extremely close and handy for the Railway Station. Very clean, well managed, and very good value. The staff were all well trained and polite. I will stay at this hotel again and can recommend it highly for business travellers.
Our stay was great and the staff were very helpful. Thanks. The reason I have given fair for comfort is that we didn't like the water bed!
The breakfast wat wonderfull the carpet in the rooms en the hall. Not clean
It's location in the city center Room was very small, view was bad, climate was terrible, defintely NOT a 4 star hotel
Big rooms, comfortable beds, 2 chairs, big bathroom, good shower, great location just a block or so from the cathedral Staff kept asking for a voucher. I sent them the confirmation email and eventually that satisfied them.
Beautiful stay at the hotel. Perfect location and the room was nice very nice and comfortable. For sure I will come back again. Breakfast was too expensive, so I didn't try.
privacy, quiet, central location shower broken. Towels had holes in them.
We liked the central location, near shops, restaurants and touristic sights and the size, comfort and cleanliness of the rooms
A friendly environment in the heart of Antwerp with all comfort.
They didnt respect your reservation and tell us they dont have rooms even we get confirmation from kayak
Superb location, so central. The staff member at reception on checking in was really friendly and helpful. Lovely room, very spacious as was the bathroom where the shower cubicle was separate from the bath which I love The price - it is very expensive though you do get what you pay for
As always: I like the location and the nice atmosphere of this hotel.It is very clean and the staff is realy nice and helpfull. Great breakfast. So I will look forward to my next stay .
Very good breakfast. Cleanliness. Good bed Everything OK
Able to utilise my HHonours so free upgrade to Executive Suite and Lounge
Staff were competent, helpful and genuinely friendly.
the room was very nice and spacious. Location is great. Room cleaning service could have been more efficient.
Fast effective check in, decent rooms, good beds Nothing special, therefor maybe overpriced. Parking definitely overpriced/
Good price-value ratio, good location, nice staff, breakfast really tasty and more than enough...
Location 5 - 8 min walk from Centraal Stn. Room facilities were excellent, comfy bed and the wired free internet in the rooms fast and excellent. Would recommend if the price is right!
Good location. Nice rooms. Street parking possible. Very close to the city center. Everything's perfect...
charming staff Airco not sufficient and too noisy (room 701)
The staff very helpful and lovely. Design of rooms. Location opposite the park and city center. Internet connection/Wi-Fi problems. Housekeeping (after the first night was not very good).
The bed was great The reception staff never took the phone when you called them...late at night....but when you finally got a hold of them, they were polite though
It's clean and nice, nothing is broken or anything. City centre is only max 10 min walk away. I used national bank parking, 6 min walk and 5 euros a day. The room was big enough, but I had hoped they would be a bit large.
Free Internet access in the room; The breakfast with the croissants;The decoration of the room, really modern and confortable; The big park nearby; no restaurant
The swimming pool and the breakfast. And the location! The beds were a bit outdated and uncomfortable.
Centeral Location no
employees very helpful shower curtain fear everytime you take a shower
Nice big comfortable room and a gym with pool for guest use
1 i didnt like this hotel
Very modern and stylish hotel. Friendly staff. The bed was a little too soft. I prefer a firm mattress.
Wonderful location for us as it was easy to get to off train. Helpful staff and very clean large room. We enjoyed our stay.
The city location was perfect, only a few hundred metres from the railway station. Also very convenient for shopping The bar prices in the hotel were ridiculously high.
Great Pool, Sauna and Turkish Bath. Staff was also very nice and polite. TV in the room not quiet what we expected but that's just really a small issue. The way to the car park was a bit tricky and also the way up. But besides that, good beds and everything.
bar closed 23:hrs saturday night. staff would not provide roomservice
Excellent situation in the heart of the historic centre. Also a very individual hotel totally unlike the usual business chains / brands
Quiet location in the centre of Antwerpen, breakfast is ok, clean hotel. a bit expensive but that might be logical for such a room on such a location.
Smiling faces. Extremely pleasant and helpful staff. We had an upgraded room as the hotel was not full. Welcome glass of sherry or port
It was very nice to have a private garden. My wife smokes and we had a non smoking room. It was very nice to have a garden where it was allowed to smoke.
location ambiance and room furnishings
I appriciated the serviceminded and kind staff. The room was clean, which is very important for me. Good breakfast. No free access to internet.
The room was light and cheerful and the included breakfast was excellent. Good location. Staff spoke perfect English and was always helpful. Nothing that Ican think of.
Big rooms, excellent location Parking was full. We were adviced to go to park along the river, which turned out to be very expensive (38 E for 24 hours). We only found out after picking up the car.
The breakfast was very good, the room was big and clean. Yes, For such a expensive hotel wireless should be for free! A pit poor that you have to buy this at reception.
Not much to like at this hotel. I hope to get a bargain, but I ended up hating my decision. Extremly noisy, both inside as well as outside (very close to the train station, which is so noisy...). Room is very small and the carpet is soo dirty. Windows do not open, air stinks! TV is up high, you cannot watch it without breaking your neck. Only thing that was ok was the bathroom: clean and nice shower.
room smelt of cigarettes, one of the single beds was missing a leg, so the bed was unbalanced and the toilet was still dirty from last occupants. Breakfast was vey basic with no toaster, cheap horrible tasting fruit juices, not much choice of anything. The only positive thing about the hotel was its location opposite the train station, so handy in that sense.
the postion of the hotel was excellent, breakfast was good and overall good value The room didnt have tea/coffe facilities, there were marks on the bed which was off putting
Location right next to the station. Good price for a single room. A nice size room and bed very comfortable. Friendly staff. Typical Breakfast; cereal, cold meats, cheese and fruit juices. Quite, with double glazed windows. UHT milk for breatfast. Why no fresh milk? Drain smell in bathroom but only briefly. Seams to be a general problem with Antwerp. Mixer tap in bath for shower.Dirty carpet and cracked mirror in the lift.
breakfast was very good bathroom very clean, location great for station but a long walk (15 mins) to the best bits of Antwerp. walls in room needed cleaning, a double room did not come with a double bed the two single beds were pushed together with a double spread over the top, a little deceptive from the pictures. both beds were unsupportive.
The location, it was very easy to move around by foot or by metro and there were a lot of restaurants that you could choose. If you are interested in buying diamonds there are a lot of jewerly stores all around. The staff attitude. There are definitely not for " customer service"
Friendly staff, in the centre of town and nice price.
The hotel is right across the street from the central train station which is very nice when you arrive by train, however, when the window is open in your room it makes it very noisy. The two large windows were fixed so that they would not open much - only about six inches. It was summer and the thermometer we had read that the room was over 90 degrees F. We asked for a fan but the hotel had none. We did not stay the second nite.
Proximity to centre and zoo. Parking took a while.
It is good location every thing was good except advance booking information wass npt available
nice large rooms, kosher breakfast available! street not too nice
quite place, but close to the center, clean and renovated, discreet.
proximity to centre of city rooms looking a bit tired
value for money
Location to the centre During my stay, the internet was not working in the room. Just a temporary glitch, but the main issue is the centralised air conditioning... the hotel will either be too hot or too cold for some people, and it cannot be set to give individual temperature zones
Excellent location--8 minute walk to Central Station; Clean, modern room with excellent internet access in the room; friendly, helpful front desk staff.
Excellent location. Just round the corner from Diamond Center, and only 5min walk from the central station.
central location for sight-seeing and station small lounge area with no bar
Great locaion, Comfortable Room and Good quality breakfast. Great value for money
The breakfast was nice and the complimentary evening drinks were a nice touch Unfriendly and unhelpful staff. The room felt a bit like staying in a multi storey carpark. There was no ambience
The Banks Hotel is well-situated in the city center, particularly for those in town for a fashion industry related trip. Also, there is a coffee/tea machine in the lobby that is self-serve for guests, and a complimentary happy hour + tapas from 16h30-20h30. The hotel lobby closes at 20h30 and from that point forward, guests have to enter through a side door by swiping a badge-- it works fine, but is not the most hospitable move for a hotel of its stature. The rooms have an industrial aesthetic which is appealing, though the lack of color makes it feel a bit 'cold.'
Good breakfast helpful staff. Improvement for the room stated above
The Banks was an excellent little hotel, perfect location, very funky rooms which were even an ok size, nice helpful staff, very nice breakfast included and great value for money. Its new and seems not quite finished yet, but no major construction going on just small things. Very highly recommended, if you want a nice cheap Design Hotel in Antwerp.
I really like this hotel and would love to give it a rave review. The rooms are very nice, but sterile. A simple fresh flower would help. The hotel lacks the perfect balance between what it wants to be and what it actually is. They have a night entrance and no evening personnel. I felt a bit uneasy with this. The air conditioning unit started leaking water in the middle of the night. Sadly, it is a very impersonal experience. I feel it is priced a bit too high considering the lack of amenities and services.
The staff was helpful and eager to please. The room was clean with a good view of the city. The hotel rooms has no television or internet access. It was a little too modern for my tastes. The price of a 'suite' seemed too much considering the room.
they could have done more with the rooms. Concrete floors and ceilings are not very appealing to me. Also you should not save money on beds. They could have been better quality so as the sheets; We paid 135 euro a night so you would expect better quality.
The Location, the free dinks buffet during happy hour. Small room and transparent (glass) wall between toilet and sleeping part of the room.
Good location in central antwerp, but quiet. Good parking nearby. Had stayed at the hotel for some business trips in the past with postive experience. Decided to stay on family weekend, however would not reccomend this hotel for family! Was made to feel quite unwelcome by the staff, the room is far too small for a cot, (we are unable to move) and the terms for costs relating to the hotel providing a cot were not at all clear and the hotel was completely un flexible around this. Also we paid extra for a top floor room. Website gave impression that this was giving some advatange, but there was absolutely none - Do not book this option. Overall dissapointed.
The hotel is need and very modern--clean, comfortable bed. Flowing coffee. Close to the center of Antwerp. No telephone service in room! I did got my receipt when I left early on Sunday, Sept 14 because no one was manning reception early. But I already paid my bill upon check-in.
Ambiance, location, friendly staff Room was a bit noisy
The hotel was clean and comfortable and very near the city centre Our room overlooked the front and a tram goes past constantly
breakfast, hotel design price too high for the service, room to be decorated on the wall
I like the refinement - both in the decor and the attitude of the staff. Nothing.
friendly and helpful staff breakfast was too expensive
Central location. Clean and modern. Bit difficult to find.
This hotel is in a good location with compact, but nicely renovated rooms. Underground parking is directly across the street for about €15 per 24hours. Walk to Grote Market is about 15mins with lots to see on the way. Restaurants and pubs near by. Cot was provided for infant. Would stay again.
Its a nice new rebuilt hotel
clean, nice breakfast, in the city center wifi too expensive
room to small
Location and price Noise as the hotel room walls are very thin
Nice room, nice lobby personnel. Noisy room at times (bad insulation). Not during night hours though.
Value of price of room comparted to other hotels in the area Location away from main Meir district and train station and smallness of the rooms
The Hotel was freindly, clean and situated nicly in Antwerp. The location is one of the stronger points of the hotel. Only one disapointment was the 14 euros per breakfast which is expensive if you only have a cup of coffie and bread.
This is what we expect from a hotel: Clean, beautiful design, friendly staff, good location and good food. Hotel Les Nuits has it all: the hotel-restaurant was full on friday and saturday (!!), we had a delicious dinner, shopping was right across the street, room was perfect, not to big but with everything we needed. The restaurant & hotel staff working with a smile. We enjoyed every bit of our stay. They understand what service is all about. With 20 rooms, you never get the "chain-hotel with 325 rooms"- feeling!
What a fantastic Hotel, great room quite large and a very cool decor. The best I have been in for a while, very well styled and a good restaurant with a nice terrace, the breakfast was also very good. I loved this hotel and will stay there again
Cool restaurant with patio. Good location. Nice rooms. Nice staff. AC. Strange design. Dark lighting in hallways. I think could be slightly cheaper, but still decent value.
It was very intimate and the hotel took the time to make sure our experience was good. .
The personel of the hotel was polite and the decoration of the room was nice. At midnight reception/restaurant are closed.In fact at that time you enter in the hotel with the room's key which is unsafe. No mini bar at the room,if thirsty there is one small bottle in the room otherwise you have to use tap water.There was no heating and despite my complains same was not repaired.
Good design and space of rooms, though some poorly executed details ( i'm an architect). Good breakfast (though a touch expensive). Very good location for centre of town. It's a new hotel so there were bound to be teething problems; we had to wait 30mins for our room to be prepared when we arrived mid afternoon. They said they were closed on sundays (after 12). very often there was no one at reception. The security was questionable with the front door open through the night and no staff so easy access to floors.
The kindness of the staff and the quality of the service were really awesome. The quality of the hotel is very good. The restaurant is excellent.
late check in
the room is really spaciouse and it can easily fit two people the toilet has no privacy and i would prefer if this could be closed or behind a door