Arras Hotels

the breakfast room entry card - difficult to get it to work also two false fire alarms

Good staff, positive action when inoperative aircon reported. Good location with safe car park No cooling in lobby on top floors

The elevator

It was near to the countryside for cycling to visit the WWI battlegrounds and cemetaries that was the goal of our stay.

Quick service. Polite staff. Good choice at breakfast. Hair dryer in room. Although the room was non smoking previous guests had obvoiusly abused this rule. The towels were very worn and discoloured. No teamaking facility in the room

Staff very helpful and approachable; very comfortable double bed; good food Floor in the room was dirty - had been hoovered but not washed, so we ended up with dirty feet

The staff were courteous and helpful the restaurant was fine with a friendly atmosphere. The Hotel location was difficult to find,But it was the first time we had been to Arres France

The usual standard campanile facilities. You generally know what you are going to get. A little tricky to find as sigposting ran out after first turn off main road.

convenience to the motorway decor a little tired, noise from nearby road

the location was convenient

It was clean nothing around the hotel, had to drive a significant distance just to find a decent meal.

Access to main roads and ease of getting into town centre, value for money for buffet breakfast, good short stop over while travelling around country

it was a one night stay over so not much to say but it done the job ok bit noisy as to location,but not a major problem,

Staff were extremely helpful, rooms very clean though basic. Restaurant service was very good. Overall a good choice for an overnight stopover.

La Belle Etoille is very clean and the rooms only moderate size but quite comfortable although space for clothing is at a minimum. The restaurant is very pleasant and comfortable with a reasonable dinner menu however the breakfast is overpriced. I had a complaint about some steak which was incorrectly described on the menu and we were impressed with the measures which were taken immediately to correct the error. Although it is slightly out of town the situation is not a problem if you have a car and it is an advantage when visiting such as Vimy Ridge and other WW1 sites. Overall we were pleased with the hotel and staff and would use it again - the size of the room which was spotless is however reflected in the price. There is some noise from the industrial site opposite if you are like us and must sleep with a window open - however I'm sure with windows closed noise would not be a problem.We did not find a way to operate the heater in the room or the bathroom but did not need them - however if we had asked I'm sure that we would have been told how to switch/control them

Good accessibility Seemed run down and in need of internal repair and decoration

Very friendly and helpful staff, a very clean room that had good heating (we stayed in March) and was serviced every day. Our stay was quiet and undisturbed and enjoyed easy access to Arras (35 minute walk or 10 minute taxi) and the surrounding countryside (car). The pillows were a bit hard and the bed quite low.

The food in the restaurant - nicely decorated restaurant The bed was broken so we had a very uncomfortable nights sleep. The shower door was broken so we couldn't take a shower. They changed our room for the following day but still found that furniture was broken and the bed was very uncomfortable.

friendly

Room was functional, with good layout and all the required basic amenities. I would have prefered a cleaner floor as I'm used to being barefoot in a room.

It was nice just a problem with the language.

Convenient, all necessary facilities. The bedroom was a little squashed for three people.

value for money and in particular the dinning was great value, rooms are dated and need a makeover, however still A1 value overall

Nothing in special. The 2 stars are really stars in everything...