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Spotlessly clean, central Easy to find but difficult to access by car. We booked a twin-bed room but it was a double. However, nobody took us to our room, and we were too tired after a long drive to drag our luggage back to reception and ask for a change of room.
Staff were very helpful and provided useful information and guidance in English which was a plus as our French was limited.
Comfortable modern hotel near 'old town' Whilst there was a charge for parking it was very convenient and ticket was verified at reception.
Convenience for city centre Possibly a little expensive
Overall I thought the staff were great, really helpful and the cleaner did her best. I felt the rooms were a little run down and poorly maintained. Fittings were loose and windowsill coming away from the wall. Bathroom fittings were worn and shoddy. The car park below was appalling and very badly lit a nightmare to park in.
Good basic hotel and service with helpful staff meagre supply of tea & coffee, suger, milk in a double room, adequate only for single occupancy. Breakfast toaster was virtually useless.
Modern, no nonsense, close to centre of town. The TV in our friends' room did not work.
Hotel reception staff very efficient. Had a small query regarding booking and they resolved it promptly before travelling. Managed to get a promotional deal which reduced the cost from what was originally quoted. Look out for them! One of our party lost a coat in one of the local hostelries, and the reception staff offered to retrieve it for us and post it on. Has now been recieved within two days. Noothing of note, although would suggest you check the cost of breakfast carefully. It cost us a lot more than we anticipated, and the costing was not clear before travelling. Parking to unload in front of hotel could be awkward.
Good location although parking was a pain Inadequate coffee in the room; shower screen was useless;
the location was great,the room was spacious,modern and clean,food was good,and all staff were friendly,
The hotel is very nice and the restaurant is excellant
Courteous Staff and comort and cleanliness n/a
A bijou hotel, with well appointed rooms. Close to the town centre with safe parking. The restaurant was expensive but absolutely excellent. I have not eaten such a good meal since I was at Le Manoir in Oxfordshire. A real delight. The room was rather smalll. Also the lighting onto the courtyard was on all night and it was rather like daylight in our room all night.
Excellent restaurant and friendly staff
We did not stay there - our room was fooded so we were rebooked into the Hotel du Golf
everything especially restaurant
The hotel has been modernised since I last stayed there and is very convenient for the city centre. The staff are not very impressive. The receptionist was pleasant but didn't really know what she was doing and failed to pass on our request for a table booking to the restaurant. The restaurant staff were reasonablty efficient but lacking in any charm.
Good substantial breakfast I chose this hotel to see visit the underground bar - sadly it was not open to the public????
The room was very comfortable, and the breakfast good. We selected the hotel as we had stayed before and it is most convenient to the town centre of Arras and also has parking. We, could, thus, arrive by car, park it, and then walk to the town centre from there. Nothing to say here.
Very good location in the centre of Arras. Parking was not a problem at all. No
room was immaculate staff were very friendly and even had the patience to encourage my children to learn a little French
We found this hotel to be of a very high standrard and all the rooms were very comfortable and spacious.
Staff were really helpful especially with things we needed for our young children. Cots were set up ready for us and they arranged warm milk in the evening with no charge.
Thought that it would have been better to be offered choice of clean towels everyday or every third day as many people are more environmentally aware nowadays and do not need either clean sheets or towels more than every three days.
This hotel was very good, clean and comfortable - staff were excellent and the location across from the train station very handy to the TGV to Paris etc. There were some excellent bistros close by nothing was a concern to us
In addition to its perfect location, the service is very good as well.
Staff and size of room Room was dull
Terrific position, very clean with large room and bathroom.The hotel is a good base for expolring both the town and somme area. Car parking (safe and secure) was excellent value at 5 euro per day The restaurant only opens for breakfast and the bar is not really a bar and is rarely open. The hotel is deemed 4 star but due to lack of facilities it is not the overall 4 star package one would expect
No bar open. No drinks served in lounge except whiskey No evening meals
Friendly reception - beautiful room - adequate bathroom - separate wc Poor indications incase of fire - poor service in the breakfastroom - bad information about public parking
This room was very comfortable and clean, staff were helpful, the location was fabulous and breakfast was very good.
Good staff, positive action when inoperative aircon reported. Good location with safe car park No cooling in lobby on top floors
It's location , easy to find and secure parking Nothing
the breakfast room entry card - difficult to get it to work also two false fire alarms
Holiday Inn Express provides a great stay at good value. The room was clean and comfortable with plenty of space. We had our own controls for air con/heating along with tea and coffee making facilities. The design of the bathroom was ingenious with a door that allowed the toilet to be used separately. The hairdryer was in the room - all designed to allow two people to get ready at the same time. Close to Place de Heroes and Grand Place. Buffet breakfast good for the price Paying for parking was a minor inconvenience but really didn't detract from our stay
Quality of the room for the price... very nice
central position; easy access to town; polite and helpful english-speaking reception; car parking (though not cheap) have used this hotel for the third or fourth time now and the continental breakfast choices have clearly deteriorated eg one morning no fruit, second morning no toasting bread, etc. One morning nowhere to sit as every table messy tho' the one girl present was doing her best. Campanile continental breakfasts much superior ( and less cost?)
nice location breakfast not very good, bread and vienoiseries not good
Location Location location, Good Service, Rooms temp. too hot
it was a one night stay over so not much to say but it done the job ok bit noisy as to location,but not a major problem,
The staff was incredibly friendly and the location was just across the street from the train station. This made getting around really easy to and from the hotel. Not as nice as I'd hoped for the price, but it was still definitely a clean room. Otherwise everything else was great.
Good sized room with excellent view Lift cramped.Toilet/drain smelly
great location & friendly staff! i would certainly stay at this hotel again!
The breakfast Did not have internet access. It was not well insulated for noise
It was near to the countryside for cycling to visit the WWI battlegrounds and cemetaries that was the goal of our stay.
rooms were clean food was plenty and that is it the lady that checked us in was nice and polite she help me out as i only had 6 rooms and did not book mine,but after she went the staff was poor and that let her good work down. when you ask for anything it was though it was an effort to get it. they shut the hotel up at 2115hrs on saturday night with out letting us know the bar would not open saturday night. it was though they did not want the custom
Quick service. Polite staff. Good choice at breakfast. Hair dryer in room. Although the room was non smoking previous guests had obvoiusly abused this rule. The towels were very worn and discoloured. No teamaking facility in the room
Cleanliness and basic comfort, good restaurant
Great Hotel, nice view from the room
The central position in the town and very good breakfast (ham, cheese, eggs, orange juice, tea, pancakes, jams, croissants, fruits...). There is also free tea and coffee at the reception from 2 PM to 10 PM. The stuff is very polite and they speak English. When we arrived, they gave us maps of Arras and advised us what to visit in the city. The room is a little bit too small.
Excellent location to enjoy the city and landmarks. Well maintained. The clerk that was on duty when we registered could have been more helpful re. parking options.
Free and easy access to wifi. Central location. Free access to local history books inc guide books and WW1 books. Easy to locate. The room was a bit on the small side for a long stay but for a couple of nights it was fine.
The host is delightful and very helpful. The bathrooms are spacious and clean
Manager was very helpful and welcoming , cleanliness of rooms good and excellant breakfast. Rooms were very small
We liked the fact that hotel was on the beautiful square and the close proximity to Vimy which was the purupose of our visit. The owner/1 man show who runs the place was very efficient, helpful and saw to our every need. The buffet breakfast was adequate and worth 8 Euros. We would stay again but ask for a front room. The books in reception that were available to read about the first world war were and added plus. There was no where to sit in the room to enjoy a glass of wine. There was no place for two large pieces of luggage + carry on without falling over the bags. The room was a little small. We faced on to the back and if we were to go again, we would ask for a front room facing the amazing square. The room heaters did not work.
Friendly helpful service. The breakfast is superb all local produce. Stay at this hotel.
Location. Very small rooms.
Excellent position and very helpful owner. Rooms are on the small side and there are many stairs!
Staff very helpful and approachable; very comfortable double bed; good food Floor in the room was dirty - had been hoovered but not washed, so we ended up with dirty feet
It was clean nothing around the hotel, had to drive a significant distance just to find a decent meal.
Access to main roads and ease of getting into town centre, value for money for buffet breakfast, good short stop over while travelling around country
convenience to the motorway decor a little tired, noise from nearby road
The usual standard campanile facilities. You generally know what you are going to get. A little tricky to find as sigposting ran out after first turn off main road.
Easy access. The restaurant buffet.
the location was convenient
The staff were courteous and helpful the restaurant was fine with a friendly atmosphere. The Hotel location was difficult to find,But it was the first time we had been to Arres France
Large room, comfortable beds, clean..
close to Arras centre,only a short bus ide away. Easy access from the motorway and only an hour from Calais One of the rooms smelt of stale smoke despite being a non-smoking hotel
Bed was extremely comfortable; food in the bar/restauramt was surprisingly good. Staff helpful. We struggled to find the hotel, even with the directions supplied.
My girlfriend and I really liked the decoration and the layout of the hotel. I wouldnt say i didnt like it but just that it was a bit difficult to find, but that could just be my fault
The food in the restaurant - nicely decorated restaurant The bed was broken so we had a very uncomfortable nights sleep. The shower door was broken so we couldn't take a shower. They changed our room for the following day but still found that furniture was broken and the bed was very uncomfortable.
Very friendly and helpful staff, a very clean room that had good heating (we stayed in March) and was serviced every day. Our stay was quiet and undisturbed and enjoyed easy access to Arras (35 minute walk or 10 minute taxi) and the surrounding countryside (car). The pillows were a bit hard and the bed quite low.
welcoming staff limited English but willing to try and help us use our also limited French.Able to get an English tv channel. Food good but limited choice. No real lounge for a relaxing drink
Convenience / Restaurant Close to main road - a little noisy with widows open
Staff were extremely helpful, rooms very clean though basic. Restaurant service was very good. Overall a good choice for an overnight stopover.
Comfortable, clean rooms. Pleasant decoration. Helpful staff. Good food Hard to find. Had to call in order to get another name for the street in order to get it on the GPS
Good accessibility Seemed run down and in need of internal repair and decoration
La Belle Etoille is very clean and the rooms only moderate size but quite comfortable although space for clothing is at a minimum. The restaurant is very pleasant and comfortable with a reasonable dinner menu however the breakfast is overpriced. I had a complaint about some steak which was incorrectly described on the menu and we were impressed with the measures which were taken immediately to correct the error. Although it is slightly out of town the situation is not a problem if you have a car and it is an advantage when visiting such as Vimy Ridge and other WW1 sites. Overall we were pleased with the hotel and staff and would use it again - the size of the room which was spotless is however reflected in the price. There is some noise from the industrial site opposite if you are like us and must sleep with a window open - however I'm sure with windows closed noise would not be a problem.We did not find a way to operate the heater in the room or the bathroom but did not need them - however if we had asked I'm sure that we would have been told how to switch/control them
Convenient for Autoroute. Accepts pets in the room. Basic but sound facilities Last year we could take our dog into the dining room but the policy had changed this year without warning. The facilities such as drinks and towels were not sufficient for the number of people staying in the room.
Room was functional, with good layout and all the required basic amenities. I would have prefered a cleaner floor as I'm used to being barefoot in a room.
Nothing in special. The 2 stars are really stars in everything...
Friendly staff and good food at a reasonable price Battery hen accommodation
Everything. Meals and service combined for a very good value overnight stay. No
Convenient, all necessary facilities. The bedroom was a little squashed for three people.
It was nice just a problem with the language.
value for money and in particular the dinning was great value, rooms are dated and need a makeover, however still A1 value overall
location, ideal stopover after getting off ferry before long motor cycle trip to Southern France n/a