Aurora Hotels

That the staff was very nice

Have towels at the pool side so you don't have to ask for them all the time

The front desk were very delightful. She had a pleasant attitude. The rooms were clean and the housekeeping staff were very pleasant.

The fact of pets being accepted.

Good room space. Free breakfast. Pool

The location to shopping, dining and the Great Lakes Center. Staff was very friendly. Facility is old but clean and staff do the best they can with the age of the building. Nice washer and dryer.

Rooms outdated. My room was very damp and musty smelling. Fridge smelled like spoiled milk.

The room was comfortable. I received a great room rate when booking through an on-line travel service. I just needed a safe place to stay overnight on a rush business trip. This hotel met those needs very well.

I arrived about 8 p.m. and checked out at 6 a.m. The hotel isn't located near a fast-food restaurant to pick up breakfast on the run. The draperies were heavily water-stained, which made me wonder what had happened in that room and why the drapes weren't replaced. It took a long time for the water to get hot for my shower. The shower sliding door was difficult to close. The staff member at the desk at time of check out took an extremely long time trying to figure out how to print my receipt (as one had not been left at my door; perhaps because of my early check-out?).

How the staff went out of their way to get me a room I asked for when it wasn't booked that way

Staff was confused at first about which rooms were open, and they didn't seem to be consistent with each other about how they reserved and booked rooms for customers.

Location & affordable

Staff where very unprofessional, they locked me out my room one day because they didn't like the fact I lit an incense in a non smoking room, smh with my property still inside room! well it stunk so something had to give. You couldn't get toilet paper when needed nor towels or wash cloths unless the maid cleans your room, smh I was on vacation I didn't want to be disturbed, but the staff entered your room without permission! I would never stay here again ..the staff is very unprofessional

Loved it

Everything was perfect

Genuinely friendly and helpful staff at front desk and in the breakfast room. Ideal location for bicycling on the Sac River Trail.

Overall was pleased with the visit. The only thing I did not care for that much was the breakfast. Not very good.

Breakfast was not that great.

They let me check in very early. I arrived early and exhausted from traveling. They were very accommodating. The room was great as well and love the location.

Nothing.

Everthing you need with. Our frills.

The smell

For the price, this place worked well. The continental breakfast had waffles, biscuits and gravy, and cereal. The staff was friendly.

Some areas of the hotel were a bit musty smelling.

Simple, straightforward, friendly and helpful front desk. Everything worked great.

Nothing.

Broken shower. Terrible customer service. uncomfortable bed.

Staff was very polite, friendly and professional

Hotel was in excellent condition. Room was very clean and comfortable. - I will stay here again when in the area

Very, very clean and the front desk clerk, Oscar, was very polite and helpfull. Complimentary breakfast was a surprise as we stayed a lot in hotels lately and it is not included with the room anymore. Very pleased with the wireless internet.

We expected to have a pull out sofa in a king size suite but it wasn't the case, however, we handle it with that recliner and the ottoman for the kid. Bathroom space is divided between sink area and the rest and it is very tight.

I would give it 3 stars. Breakfast menu was very good and food was well prepared. Staff was extremely friendly and helpful.

Our door keys did not consistently work. We had to keep getting new keys. Some of the floor grout in the tile came up and pieces were on the floor - ouch on your feet!

great rooms for a great price amazing beds extremely clean building very helpful staff

Rooms were clean and bed was comfortable

Breakfast was just OK. Public Bathrooms were not well maintained

Very clean with a professional staff. Nice amenities.

Great facilities, nice staf, nice location

For the price in the suburbs I come to expect complimentary breakfast, not for a Hilton company though. Also, overall it was clean except for the big toe nail I found. Guess the vacuum isn't able to go up against the wall.

Convenient to downtown Naperville. Close to restaurants: Rock Bottom Brewery, CA Pizza Kitchen, Starbucks, McDonald's and others Convenient to theater, bowiling If you forgot something target is nearby Quiet-- DId not hear road traffic from the room nor did you hear people outside your room. We did bring a noise machine though so that may account for that

Wish breakfast had been free Wish I had my latex foam pillow from home. Hotel pillows are never any good

Good location. Room was clean. Very quiet. Breakfast was sparse but I brought my own so it was not an issue for me. Very comfortable room.

location

Room smelled like a smoking room alarm radio did not work poor wifi when I checked out I had to wait for the worker to finish smoking his cigarette after he leaned in and asked, "Need something?".

The staff are friendly and accommodating to our requests. The laundry machines were free, the grounds looked well maintained. My favorite favorite amenity was the gym. The machines were nice and well maintained.

The floors in the room had food on them. My children were great for finding these items. Also, we booked a nonsmoking room, but our room was a smoking room with some cigarette burns here and there. The scent of cigarettes was pretty bad, not so much on check in,, but seemed to worsen the next day. The staff were good to offer another room, but we had too many kids so we stayed where we were. The did give us air fresheners though, which helped a lot. Lastly, the AC unit cools the main room well, but not the bedroom. It was hot even at night.

All modern in the room. As good as a Hampton Inn for about 30% less.

Nothing.

Price

Value for money

The hotel was an older Hampton Inn, but it was clean. The TV is on the smaller side, but acceptable. My wife and I checked in and went to the room. It was nice and clean, we watched a little TV and enjoyed the room until it was time for bed. The next morning, the breakfast was mediocre.

The bed in our room was horrible. The mattress was old, very thin and not comfortable at all. While my wife tried to sleep in the bed, I couldn't. I ended up sleeping sitting up on the sofa. I have never experienced a bad night in a Hampton Inn like I did in this hotel.

When I checked in the staff was extremely nice and helpful. The rating for the hotel that I saw was 3 out of 5 stars so I wasn't expecting much but I was pleasantly surprised. The room was clean and beautiful. The complimentary breakfast was a nice bonus. I would definitely stay here again.

The bed was a bit hard for my taste but the pillows and blankets made up for it.

- Good value - Good housekeeping - Friendly staff - Includes breakfast and wifi - Adequate sized rooms and furnishings

- Dated materials and finishes - Breakfast ingredient quality and coffee are subpar - Maintenance of rooms a little lacking (non-working door deadbolt, caulking in bathroom moldy or missing, linens had holes in them, just feels worn and tired)

Nice place to stay. Gave kids a chance to swim. Large variety for breakfast.

Beware of the entrapment tactic in the rooms. Didn't realize water was not complimentary until husband already had a bottle. Wondering if the spare pillows cost as well. The bed was hard and pillows were too soft.

The bed was comfortable and the room seemed clean. Fast easy check in!!

Only 3 pillows for a king size bed.

Its very close to the main road and very clean with modern decorations.

The room is a little bit smaller than I expected. I would suggest to get rid of the wall between the bed and the desk area and replace the wall with a curtain like a room divider. This way, it will provide more privacy or get rid of some snaring noise.

The staff was very friendly and the breakfast had a great variety.

There weren't refrigerators in the rooms, we later found out the day we were checking out you can request one but it was too late. It seemed weird there wasn't one already in each room. We had 3 rooms and one of them was really musty smelling.

Location & Staff were great and friendly!

The room was very musty smelling. I changed rooms and it was a little better but still musty. I would have changed hotels if I had to stay more than one day. There was also a full renovation being done on the outside of the hotel. they should change the HVAC units in the rooms.

Slightly more expensive than I was looking for.

Needs updating. Caliber of people there not great. Staff was nice. Morning coffee little to desire.

Nothing

The room was dirty and very old.

Very comfortable, great breakfast & wonderful staff!

Plumbing system from the 2nd floor was very noisy :-(.

Comfortable beds, spacious room, nice staff.

Hallways needed a bit more vacuuming, hard to keep up with the ice melt.

It was really easy to find right off the high way. Clean, spacious rooms, great for the money. Nice that there is food right close by and outlet mall not far either!

The shower pressure was really low. Had a hard time rinsing out my hair. And walls are thin, but nothing a little sound machine on my phone couldn't take care of. But would have been more annoying, had we been staying more then one quick night.