Guest reviews
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Families
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Solo
Overall Rating
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9.5 "Excellent value."10.0 "100% were
happy with the price of the breakfast ." -
9.2 "Perfectly clean."9.0 "90% said
rooms were clean ." 9.5 "95% thoughtit was clean ." 9.1 "91% said thebathroom was clean ." -
9.1 "World class service."9.6 "96% found the
staff to be very friendly ." 8.1 "81% said thereception staff was great ." 9.2 "92% thought theservice was very professional ." 8.5 "Management was excellent , said 85%." 10.0 "100% werehappy with the shuttle service ." -
8.8 "Breakfast is good."10.0 "100% were
happy with the price of the breakfast ." -
8.7 "Vibe was good."8.8 "88% thought, the
hotel was modern ." 10.0 "100% said it was astylish hotel ." 8.6 "86%enjoyed the friendly atmosphere ." -
6.7 "Average comfort."6.7 "67% thought the
bathroom was big enough ." -
6.7 "Rooms are ok."6.7 "67% thought the
bathroom was big enough ." 6.4 "Only 64% said therooms were modern ." -
6.7 "Internet is average."5.7 "57% thought the
wifi quality was ok ."
Overall Rating
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9.6 "Excellent value."
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9.2 "Perfectly clean."9.6 "96% thought
it was clean ." 8.9 "89% saidrooms were clean ." -
9.2 "World class service."9.6 "96% found the
staff to be very friendly ." 8.3 "83% said thereception staff was great ." -
8.7 "Breakfast is good."
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8.7 "Vibe was good."8.7 "87% thought, the
hotel was modern ." -
6.8 "Average comfort."
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6.8 "Rooms are ok."
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6.4 "Food is average."
Overall Rating
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9.2 "Excellent value."
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9.1 "World class service."9.7 "97% found the
staff to be very friendly ." 8.2 "82% said thereception staff was great ." -
9.0 "Perfectly clean."8.8 "88% said
rooms were clean ." 9.5 "95% thoughtit was clean ." -
8.7 "Breakfast is good."
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8.4 "Vibe was good."8.7 "87% thought, the
hotel was modern ." -
6.8 "Average comfort."
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6.8 "Rooms are ok."
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6.4 "Average amenities."6.4 "64% thought the
building was acceptable ."
Overall Rating
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9.6 "Excellent value."
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9.4 "Perfectly clean."9.2 "92% said
rooms were clean ." 9.6 "96% thoughtit was clean ." -
8.9 "Great service."9.7 "97% found the
staff to be very friendly ." -
8.8 "Breakfast is good."
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8.7 "Vibe was good."
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6.6 "Average comfort."
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6.4 "Rooms are ok."
Overall Rating
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9.3 "Perfectly clean."
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9.2 "World class service."9.7 "97% found the
staff to be very friendly ." -
8.5 "Location is great."10.0 "
Good access to the airport , said 100%." -
8.4 "Breakfast is good."
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7.2 "Nice rooms."8.0 "80% said the
beds were comfortable ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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6.5review from
Lack of full service shuttle van to the airport.
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10.0review from
This is the best hotel we ever stayed at. We loved every second of it. Incredibly clean and the nicest staff we have ever encountered.
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4.0review from
breakfast outdated facilities, looks like they are trying to update the rooms/bathroom but they need to not cut corners.
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8.5review from
Kind staffs Clean facilities No good accessibility to store and restaurant
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9.4review from
Staff was great Paper thin walls. Heard everything from people walking above me to vacuuming floors.
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6.5review from
The room was comfortable and clean I checked in at 11pm and left at 4am and still had to pay full price. The shuttle never came to get me from the airport so I had to call for a taxi after sitting there for over a half hour.
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10.0review from
typical BW Plus. I like staying at BW Plus because of the consistency of the properties... I travel a lot and I like knowing what I'm getting. Great job again Best Western! Keep it up...
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2.0review from
The a/c First off, I was charged by kayak. Then I proceeded to get charged by the hotel. Then the night staff could not find my reservation. This lead to a long wait. Then he finally gave me a card to my room, well it was not quite my room. As I entered that first room I found a naked man sleeping on the bed. At this point I was tired and frustrated, so I went back down to the desk. The employee found an unoccupied room. The room was new, but the fit and finish of the construction is terrible. The paint had a horrendous smell, and all the seams in the drywall was very visible. Overall it was a terrible venture down to Austin.
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10.0review from
Didn't like the limited options of bars/restaurants.
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6.2review from
Beds and room were clean, staff was helpful and kind, we were comfortable and undisturbed by others the breakfast was unsatisfactory, the hot food was unbearable and the items such as bagels and pastries tasted stale, we were informed that the pool was unusable during our entire stay because of one night of rain that "disrupted the chemicals" and that there was nobody available to fix it. that was a major disappointment for us and other guests.
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9.7review from
Very clean and comfortable rooms. Friendly and helpful staff. Nothing.
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9.7review from
Great for a one night stay Nothing really
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9.6review from
This hotel was equally close to the airport and close to the city. It made staying in Austin very convenient. The room was very clean and the staff pleasant. The walls were very thin. We could hear everything above and around us at all times of day and night. Made sleeping a bit difficult.
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7.6review from
Bed The shampoo, soup, conditioner, hair dryer
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10.0review from
I LOVED THE STAFF!!! What awesome, wonderful, fantastic people!!! The room was beautiful, extremely clean and most comfortable, but it was the staff that made out stay here wonderful! I can't wait to stay here again!!! Nothing, everything was perfect!
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10.0review from
This is the best hotel we ever stayed at. We loved every second of it. Incredibly clean and the nicest staff we have ever encountered.
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8.5review from
Kind staffs Clean facilities No good accessibility to store and restaurant
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9.4review from
Staff was great Paper thin walls. Heard everything from people walking above me to vacuuming floors.
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10.0review from
typical BW Plus. I like staying at BW Plus because of the consistency of the properties... I travel a lot and I like knowing what I'm getting. Great job again Best Western! Keep it up...
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10.0review from
Didn't like the limited options of bars/restaurants.
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9.7review from
Very clean and comfortable rooms. Friendly and helpful staff. Nothing.
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9.7review from
Great for a one night stay Nothing really
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9.6review from
This hotel was equally close to the airport and close to the city. It made staying in Austin very convenient. The room was very clean and the staff pleasant. The walls were very thin. We could hear everything above and around us at all times of day and night. Made sleeping a bit difficult.
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10.0review from
I LOVED THE STAFF!!! What awesome, wonderful, fantastic people!!! The room was beautiful, extremely clean and most comfortable, but it was the staff that made out stay here wonderful! I can't wait to stay here again!!! Nothing, everything was perfect!
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6.5review from
Lack of full service shuttle van to the airport.
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4.0review from
breakfast outdated facilities, looks like they are trying to update the rooms/bathroom but they need to not cut corners.
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6.5review from
The room was comfortable and clean I checked in at 11pm and left at 4am and still had to pay full price. The shuttle never came to get me from the airport so I had to call for a taxi after sitting there for over a half hour.
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2.0review from
The a/c First off, I was charged by kayak. Then I proceeded to get charged by the hotel. Then the night staff could not find my reservation. This lead to a long wait. Then he finally gave me a card to my room, well it was not quite my room. As I entered that first room I found a naked man sleeping on the bed. At this point I was tired and frustrated, so I went back down to the desk. The employee found an unoccupied room. The room was new, but the fit and finish of the construction is terrible. The paint had a horrendous smell, and all the seams in the drywall was very visible. Overall it was a terrible venture down to Austin.
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6.2review from
Beds and room were clean, staff was helpful and kind, we were comfortable and undisturbed by others the breakfast was unsatisfactory, the hot food was unbearable and the items such as bagels and pastries tasted stale, we were informed that the pool was unusable during our entire stay because of one night of rain that "disrupted the chemicals" and that there was nobody available to fix it. that was a major disappointment for us and other guests.
