Candlewood Suites - Austin Nw - Lakeline, An IHG Hotel

Some guests have mentioned issues with cleanliness, such as sticky floors and dirty towels. Management has been advised to improve in this area.

Guests have reported issues with the cleanliness of the rooms, including dirty towels and a moldy smell. Additionally, some guests have experienced problems with the air conditioning and lack of towels.

Guests have appreciated the hotel's location, mentioning that it is close to everything, clean, safe, and in a nice area for their plans.

Guests have praised the friendly and helpful staff, particularly mentioning a positive experience with a staff member who provided assistance when needed.

Some guests have noted that the rooms come equipped with dishes and a kitchen, allowing for added convenience during their stay.

Some guests found the cleanliness of the rooms and common areas to be subpar, with reports of sticky floors and unclean bathrooms. It may be beneficial to thoroughly inspect the room before settling in.

Several guests reported issues with cleanliness, including stained towels, dirty bathrooms, and a general lack of cleanliness in the common areas. It's advisable to manage expectations regarding cleanliness.

A few guests mentioned encountering unpleasant odors in the hotel, particularly in the elevator and within certain rooms. This is something to be aware of, especially for those sensitive to odors.

While some guests appreciated the presence of kitchen amenities, others found issues with the condition of the kitchen and its contents. It's recommended to verify the completeness and cleanliness of the kitchenware upon arrival.

Several guests experienced maintenance-related issues such as a malfunctioning air conditioning unit, a running toilet, and a backed-up A/C drain line. It's important to be prepared for potential maintenance concerns during the stay.

A few guests reported encountering bed bugs and cockroaches during their stay. It's advisable to be vigilant and check the room thoroughly for any signs of pests upon arrival.

Some guests faced challenges with the internet and cable TV, experiencing intermittent connectivity and non-functional cable channels. It's recommended to inquire about the status of these amenities upon check-in.

While the hotel allows pets, some guests noted that previous occupants had pets that left sticky residues in the rooms. It's important to consider this factor when booking a pet-friendly room.

A few guests mentioned noise-related issues, so it's advisable to be prepared for potential disturbances and consider requesting a quieter room location if noise is a concern.

Several guests reported being overcharged, so it's advisable to carefully review the final bill and address any discrepancies with the hotel staff promptly.