Book Avis car rentals at Asheville Regional Airport

Reviews

Recent reviews

Traveler rating

Wonderful

4

Very good

1

Good

0

Okay

3

Fair

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Mediocre

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1

10.0

The first car smelled heavily of cigarette smoke. I returned to the terminal and they immediately gave me a second, cleaner, newer, fresher car.Reviewed Apr 20 2023

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8.0

All goodReviewed Mar 2 2023

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6.0

Told I was getting a Ford SUV and got a Jeep which was ok but would have preferred the Ford. I thought that is why I did a reservation!Reviewed Sep 17 2022

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10.0

Very good rental experience.Reviewed Jul 8 2022

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6.0

I returned the car 10 minutes late, I was another full day. I was told by an avis phone rep that I would not be charged for the full day they added to my charges, the charge has not been refunded.Reviewed Feb 28 2022

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6.0

The good: Our plane got in hours late and the Avis employee stayed until everyone was able to pick up their car, very late into the morning (1-2am). Thank you! Constructive: The car wasn’t clean, windows were full of handprints and there was no one to check the car out when we left. We noticed damage to the car when we picked it up and can only hope that they don’t think that we did it. My guess is that they’re just understaffed and trying their best. Having rented many cars during the pandemic, this was the first poor experience I’ve had and the first time renting from Avis.Reviewed Feb 14 2022

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10.0

Rental was excellentReviewed Jan 16 2022

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2.0

We booked the car for a week but our plans changed so we tried to modify the booking prior to arriving. We were unable to modify the reservation. When we arrived at the airport we were told they could not modify the reservation for us but it could be done when we returned the car. The car was dirty and smelled of cigarette smoke. The next day we tried to return the car and there was a line of people all the way to the baggage claim (only at Avis, not a single person in line at any of the other car rental counters). I waited in line as long as I could, it was barely moving, and my husband was calling from the terminal there were police everywhere and he was not allowed to wait for me any longer. I went to the front of the line looking for a key drop box. There wasn't one so I handed the key to the rep who was with another customer. We arrived home and called Kayak and Avis to get the charge refunded from the credit card. One rep hung up on us. Both companies told us it was the other company who was responsible for refunding us and nothing could be done to modify the reservation now. Only at that counter when returning. Ridiculous. After wasting at least 2 hours of our time and ruining our morning plans we finally got an answer that we would be charged nearly $300 for less than 24 hours of using this smelly, dirty, Kia vehicle. The rep was unable to tell us what the breakdown was for these charges and we would get a receipt emailed to us from Avis with the breakdown of the charges, which never arrived (shocker). The WORST car rental experience we have EVER had. We book from that airport all of the time -- never a single problem changing our reservation with the other car rental places. We will NEVER EVER use Avis again. THE WORST CUSTOMER SERVICE EVER. They shouldn't even be in business SHAMEFULReviewed Nov 4 2021

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10.0

Great customer service at both pick up and drop off.Reviewed Jul 30 2021

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4.0

Pros:Friendly front desk lady.Cons:Someone was supposed to meet us at the car, he didn't and we found him wondering around the rental garage. Car was dirty inside and out, AIR CONDITIONING didn't work and only found that out the next day when it was 95f outside. Literally miserable driving around in it. No directions to drop off in Fayetteville, NC. No pre inspection so i filmed everything to make sure i wasnt blamed for how dirty the car was, even AFTER i paid to run it through a car wash. You think covid times would ensure a clean inside but finger prints everywhere, on the screen, dirt in the back seat, just gross.Reviewed May 26 2021

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6.0

Pros:Pickup in Fletcher was simply a disaster. No customer service, 60 minutes wait with only 3 other customers in front of us. Still Not sure if it was such poor lack of experience or inability to perform...? To top it of, attendant brings a car over for ‘easier’ access and brings the wrong car.Cons:Providing experienced employees or ones who are capable of performing simple tasks... Very very poor pickup experience.Reviewed Jul 6 2019

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10.0

One wayPros:Bargain. Flight would of been $400. Was able to rent at Avis and trip total was less than $100. Great Deal!Reviewed May 20 2017

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• How much does it cost to rent a car from Avis at Asheville Regional Airport?

  On average a rental car from Avis at Asheville Regional Airport costs $73 per day.

• What is the most popular rental car from Avis at Asheville Regional Airport?

  Intermediate (Mazda CX-5 or similar) is the most frequently booked rental car type from Avis at Asheville Regional Airport.

• Where can I find Avis car rentals at Asheville Regional Airport?

  61 Terminal Drive Suite 14 is the closest Avis rental location to Asheville Regional Airport. The telephone number for this location is +1 828 684 7144.

• Does Avis offer shuttle or airport pick-up services from Asheville Regional Airport (AVL)?

  Yes