1 hour to checkout after we submitted our keys
Pros: Nothing much
Cons: The staff was new and couldn't reverse the mistake she had made , she asked her senior worker sitting next to her to assist but couldn't get her attention for almost half an hour because she was busy with other customers
Jasper Avis Rental
Pros: Asked for a subcompact. They gave me the next larger size at the subcompact quoted price as they were out of subs. Pickup and drop off was seamless. 200km free per day was adequate for staying at Patricia Lake Bungalows with day trips to Meite Hot Springs, Maligne Lake and Valley of the Five Lakes.
Cons: Asked about insurance. It was way too pricey and would have added 60% to the price of the rental.
Pros: Most everything worked out OK.
Cons: All the fees should be provided up front when booking online.
Reliable Rental
Pros: We were upgraded to an SUV at no charge. All pick up and drop off areas well staffed and we did not have to wait. Price was as negotiated .
Cons: Nothing
Avis rental location in Jasper is easy to miss
Pros: Friendly service, easy return process.
Cons: Would have appreciated more clear directions on how to find the Avis rental location and where to park. It's VERY easy to miss because there is only a tiny sign among other storefronts on Connaught.
Small office with awesome single staff
Pros: Close and great car