Rough going to pick up car
Pros: First thing the train from Vancouver but was unable to call the rental office because of no service for cell phone. Budget does not have a contract with VIRail but other rental companies do, so it was not called by the train that we would be late. All this necessitated our locating a hotel room (Jasper was close to full up). The next morning we did get our car. It was not what I reserved. I reserved a full size and got a small Jeep. By then we felt so fortunate to have a car we just took it. The lady that served us was very nice. Car was less than optimal: very bumpy ride, small interior for 4 people with luggage, eat gasoline so much we kept checking we were not in 4wheel drive.
Cons: Small, uncomfortable, not what I reserved, poor ride, not fuel efficient, not open after 5 with no arrangements to pick up car if late
Cons: We returned car only with half tank glass because the gas station in calgary airport is closed dur to construction. Budget Charged us 3.80 per liter, but we called the jasper station and they credited us . So all goog
Pros: Helpful staff did a great job.
Great Customer Care
Pros: Nice. Friendly. Genuinely cared. Reserved standard, was upgraded to Chrysler 300. Very, very pleasant experience in a beautiful town.
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