6.0
The car we reserved wasn't available apparently we wasn't the only people that day who had same issue. Was offered an alternative which they claimed was 4x the cost of what we paid so was an "upgrade" ended up having to drive to another airport with it to swap it out as didn't drive well and got an alternative again still not what we originally booked for.Reviewed Apr 26 2023
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2.0
Avis did not have the reserved and confirmed 15-passenger van we reserved to transport guests from wedding ceremony to wedding reception that we had reserved one-month in advance and confirmed the reservation 1 week ahead of the wedding. When we went to pick it up at the designated time (the morning of the wedding) they said they didn't have it (sorry). PLEASE DO NOT USE AVIS IF IT IS FOR ANYTHING IMPORTANT LIKE A WEDDING.Reviewed Oct 24 2022
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10.0
Personnel extremely helpful.Reviewed Mar 31 2022
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2.0
Was able to book the car but got to the counter and there were 0 cars available.Reviewed Feb 24 2022
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10.0
The lady at the rental counter was excellent and was great. Employees like her need to be recognized. As I walked away I said wow to myself, what a great job she didReviewed Aug 24 2021
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10.0
Pros:Staff called to make sure that I was still arriving late, then stayed until I arrived (probably an hour after he was scheduled to leave).Cons:NothingReviewed Mar 26 2021
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8.0
Pros:Friendly staff member—FrederickReviewed Dec 5 2019
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5.2
Pros:Nice location but could use more parkingCons:No choice in cars and agent seemed as if I were a bother to him. I'll just stick with Alamo/National in the future.Reviewed Jan 8 2019
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2.0
Cons:We set up a rental car before ever leaving on our trip. When we arrived there was 22 people in line and one person working. We got tired of waiting canceled car and walked right up to Hertz and rented a car no wait. They had three people working and no line. Avis was a BIG FAIL in my book.Reviewed May 30 2018
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6.0
Car and service was good BUT....Pros:car was clean.Cons:First the car was not the one I reserved. Second, The eToll was hidden and activated to trick you into not realizing that you are going to get charged 3.95 for toll and everyday that you have the car. WHY it was hidden behind the mirror and turned is beyond fair customer service. They put a note on the seat but in Florida we use Sunpass -not eToll, so it didn't dawn on me they were one and the same. By the time you got to the toll plaza to pay you were charged, I wanted to pay cash but it was too late "they said" So the right thing to do is call it what it is (Sunpass), tell us where it is (hidden behind the review mirror and have it off.Reviewed Dec 22 2017
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8.0
Simple dropoff at small airportPros:Dropoff was quick and simpleCons:At this airport you self park the car, then have to walk inside to the counter - a minor inconvenience.Reviewed Dec 28 2016
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