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2.0
Cons:It was honestly like jumping through hoops in a circus during the check in process. They wouldn’t accept my credit card. Yes… credit card. Not debit card. And being out of town fresh off a plane with a large group, it was frustrating. I will never use a major car rental company again. I will use Turo because the service I received was much much better and it didn’t matter what payment method you used.Reviewed Jul 8 2021
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2.0
Pros:Check out was easy and fast.Cons:I waited one hour at the counter and had my mother in a wheelchair. The counter had only one agent. The car I reserved was a Chrysler 300. They gave me an upgrade which was a Jeep but the problem was it was difficult for me to get my mother into it. There were no other cars available.Reviewed Jul 3 2021
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8.0
Pros:Staff was helpful and very efficient.Cons:The price was really excessive, specially when there was available inventory.Reviewed May 11 2021
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10.0
Cons:Well I would like a receipt which I have not received yetReviewed Jan 26 2021
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10.0
Pros:staff was nice and helpful.Cons:Drop off was confusing. There were no spots empty to return car to Avis markingsReviewed Sep 22 2020
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2.8
Cons:The Rogue we had smelled like smoke and was very beat up. Big dent passenger door, rust knicks, scratches On interiors, parts broken off of seatbelt. Cheap but gross.Reviewed Jun 28 2020
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6.4
Pros:Car was new and clean. The local AVIS reprepsentative at 340 FL-16 St Augustine, FL 32084 gets a major kudos on this one - see below for what he helped us avoid.Cons:We had to change the driver on our reservation at the last minute bc my sister-in-law suffered an eye injury at work and wasn't able to see to drive (she's a nurse). Instead of allowing us to change the driver on our original reservation, they made us cancel it - with penalty - and make an entirely new reservation for double the original cost. Very very disappointing, especially treating a front line worker like that during the time of COVID! Then, at the end of the reservation, we needed to return the car to a different location than where we picked it up due to a change in our flight. The local AVIS reprepsentative at 340 FL-16 St Augustine, FL 32084 gets a major kudos on this one. I called his location which was only 4 miles from where we were staying and he said he could accept our return. I called back because I forgot to ask him if there was any fee for returning to a different location than the pick-up location, but he was busy so I got AVIS national. They told me I could return the car there for the low low price of a little over $700!!! WTF .... unbelievable. And the representative tried to convince me that paying over $1000 for a 4-day car rental was somehow a "good deal." Absolutely ridiculous. I called the local rep back and he told me he would waive that fee. Thankfully, he was true to his word and we were only charged the original fee we were quoted. However, still double our original reservation. So I have to say AVIS, I don't see renting from you again in the future.Reviewed May 26 2020
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2.0
Cons:We picked up our rental late in the evening. The following day we went to use the car and found it was infested with small spiders that were coming out of every crevice and all over the seats. The customer service to get the issue corrected was poor. I could either wait around for however much time it would take to get a tow truck and ride with them to get a new vehicle. All the while I was missing the conference I flew in to attend. I decided to drive the infested car myself to save time and get a new one. It was replaced, but I had to wait for the new car to be cleaned. Again all the while missing my conference. I was not compensated for the hassle or time I was not able to utilize the original car that was given.Reviewed Oct 14 2019
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2.0
Cons:Does not accept debit cards as payment. I called multiple times to the office and it kept sending me to the 1800 number where someone told me they do. After I took a Lyft there and waited in line I was told they dont accept debit and couldn't get my rental. very frustratingReviewed Apr 7 2019
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10.0
really quick through pick-up and drop offPros:The hassle free experieinceReviewed Jun 17 2018
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10.0
One of the few places that had a 12 passenger vanPros:Availability of the larger van to accomodate all the car seats and people.Cons:The extra cost of returning the van to another airport in OrlandoReviewed Jun 5 2018
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6.8
Cons:Confusing drop offReviewed Feb 19 2018
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