Reviews for Avis in Orlando
- All reviews 100%
Sep 26 2016
Didn't have the car I rented
Pros: I was able to get a car but not the category I rentd
Cons: Rented a luxury car but was told it would be at least 45 min before they could locate and get one onsite. That's the point of renting ahead of time....
Jun 27 2016
Best rate on a rental car I've ever had!
Pros: The rate and process were excellent!
Mar 31 2016
Pros: Good gas mileage, loved the cruise control, the backup camera.
Cons: When accellerating, it stuttered, like the fuel filter was dirty.
Mar 23 2016
Beware of pickup location
Pros: Both times I called Avis Customer Service the representatives I spoke with were very nice and were able to accommodate my needs. When I called about the bill they changed it to the right amount and credited my account within 2 business days. I had a high fuel charge, which was completely my fault, but still she cut the charge in half for me without me even asking.
Cons: Let me start by saying I never write reviews, but I couldn’t resist given what happened to me. I booked my car with Avis through Kayak, 7 monthly in advance. I knew I was traveling during college spring break and wanted to get a decent rate. I flew into the Orlando airport, alone, and headed over to the Avis pick up garage. There, they told me that my reservation was not at the airport location, but another Avis in Orlando that was about 20 minutes away. They sent me down to the Avis costumer service saying they might be able to help me. The woman behind the counter didn’t even attempt to help, telling me its spring break, and they are booked, yet she said she could rent me a car for $600, when my reservation rate was $220 for a full size car. When I explained that I put in for a pickup at MCO, which is the airport code for Orlando airport, she told me that if they were sold out, then it might of automatically bumped me to another Orlando Avis. When I explained that I booked 7 MONTHS in advance she told me that its possible they were sold out that far out. So then I had to take a half hour, $45 cab ride to the Avis on East Colonial Drive in Orlando, which also looks to be a used car lot. There, the lady behind the counter was friendly, but was talking on the phone the entire time i was at the counter. She gives me keys to a Chevy Equinox, which looked really nice, I thought my luck was changing, not so! This Chevy was 1 of 3 rentals on the property, so my options were limited. The outside was completely dirty, which I was not bothered by. The car was un upgraded model, with leather and a sunroof, BUT the inside was completely discussing, the car had stains and crumbs everywhere. When the lady ask if the car was ok I told her it was dirty on the inside, she told me to just mark it on the form. So, threw out the week with the car, I called Avis to see if I could drop the car off at the Orlando airport location for no extra charge, which they were able to accommodate for me. I drop the car off with no problem, I’m handed a receipt , which I didn’t even look at right away because I had all my luggage and needed to go catch my flight. When I came home and did look at it, I noticed they charged my $440, which is literally double what my service agreement said.