2.0
Cons:They did not have any cars available for rental when I arrived. Even though I had reserved the car online, I was told there were no cars available for rental. Very poor service. Plenty of other rental car companies that are better and offer better customer service.Reviewed Sep 25 2017
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2.8
Wrong car, difficult customer servicePros:Not much, honestlyCons:We had ordered a mid-size car and assumed it would be automatic transmission, as there was no prominent checkbox or indication otherwise. When we arrived in Curaçao, we were told that we'd reserved a tiny Kia Picanto with manual transmission, which I hadn't used in over a decade, and that no other car was available. The lady at the counter was surly and inflexible, and seemed to know nothing about the insurance we'd purchased through kayak or that such a thing even existed - and placed a large hold on our account because we didn't also purchase Avis insurance. The car was dirty and barely held our modest amount of luggage for three people, and (as aforementioned) was a real driving challenge for me.Reviewed Sep 9 2017
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8.4
-—Pros:N/aCons:N/aReviewed Apr 13 2017
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6.0
Pros:I'm 6'6" (two meters) and the Kia Picanto is roomy beyond belief. You can put two of me in the front, another in the back and sill have room for a very short person. We'd have no room for luggage and roll backwards down uphills, but still, very roomy. Why that car has a 5th gear is beyond me.Cons:They really put the fear of god hard sell on you at the counter to get the insurance, which I repeatedly declined. A couple checking in at the same time said they had purchased the insurance when they made the reservation and were told that what they had purchased was no good and that they would need to buy additional coverage now. That's pretty shameful. I returned the car on a day when it had rained. When you think about what time to you need to be at the airport, you factor in time to clear security, time to clear customs, time to clear baggage check and check in and time to drop the car off. You don't budget time for arguing with the rental return person about the phantom scratches that they have found and are charging you for but will not show you (the one they did show me was I was able to wipe off. Mud, not a scratch, but she would not change the report), and I think they know that ad prey on that.Reviewed Mar 9 2017
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6.0
Bad ACPros:Good serviceCons:Had to work hard to change the vehicle for a working AC modelReviewed Jul 26 2016
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