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location and comfort
quiteness, location, pool/spa facilities wellness center closed on sunday, no french speaking at all (closed to the border!)
The room was very good and the location perfect. Please read my earlier comments
This hotel was fine for 4 nights-as we spent a lot of time out and about-we really only wanted somewhere to lay our heads at night. The place is looking a bit dated although it is very centrally located. If you are looking for luxury hotel-this isnt it but if you are going to the spa baths and driving around to the nearby attractions etc. and dont really need to use the hotel facilities much;this is the place for you as it is close to all good restaurants etc.
The balcony in the room and the champagne breakfast In the Hotel Booking description it said that the hotel included wifi in the price. However when we arrived, they informed us we had to pay for it in addition if we wanted wifi,
good breakfast buffet 1. heating was switched off during the night. Aircon difficult to manipulate and unsuitable for heating the room. 2. for the tourist info office: if you have paid a Kurtaxe and received a Gästekarte you should be able to get the reduction at the entrance of the Bäder and not be told to have done the booking via the hotel or the tourist info office.
especialy the swimming pool for us at that day, the hotel was nice and quiet too thin pillows and poor quality of the "asparagus soup/creme"
Easy access and central location
Large swimming pool and large spa/ wellness area. Very good facilities for a decent price. Has everything the more fancy ones have. Very nice breakfast. There should be a coffee/tea making faciity in room as well as a safety deposit box. If one books a superior room, then one can use the minibar for the entire stay for free. Pitty that's what I've found out only during checkout. Elevators are a bit old.
The facility and staff are outstanding. The morning breakfast was great, and the food and drinks in the New Orleans Bistro
the staff are friendly and accommodating. The hotel services - restaurants and spa very good. Great location! the hotel spa was beautiful... however my massage was 10 minutes shorter than it was supposed to be and my husband received a more expensive treatment than what I booked for him and as a result had to pay more. Also, we didn't challenge this sitatution so the spa might have done something to correct the situation but wasn't given the opportunity to.
A comfortable luxury hotel located ideally for a short city trip. Personnel was helpful and pleasant.
We stayed at this hotel over Xmas 2007; the staff were excellent and friendly and it felt like they could not do enough for you. The highlights of this hotel is the comfort of the rooms, the great buffet breakfast and the superb spa/pool facilities. I was expecting the hotel to be based in grounds of its own or similar from the photo-thats note the case but it is in a superb central but quiet location-this is one of those hotels where you pay quite a bit to stay, it is after all 5 star but you dont feel like its overpriced-highly recommend this place.
Week end breakfast fantastic Wi-Fi under payment. It is impossible, in 2010 for a 5 star hotel, ask for money for wi-fi. I will cancell it from my next trip for this reason.
The comfort and luxury as well as the staff - the resident entertainer is brilliant as well as engauging No English Papers or tv
The closeness of proximity to the city made it convenient to walk everywhere. The hotel was comfortable, the staff was very accomodating and the food was great. The facilities and amenities such as pool, spa and exercise facilities were great and convenient. Top notch hotel.
breakfast is very rich, located in city centre.
All round facilities good with a good location and friendly staff.
Position, availability Parking facilities, Information of area in English
Although the garden is nice, it was not good as the pictures. Disappointment.
Location is very good. Breakfast buffet was excellent.
The hotel was in an excellent location and offered car parking, both of which were required for our touring holiday. The staff were friendly and helpful. I would have preferred a free internet connection so that I may easily and simply check my business e-mails, an operation of less than 10 minutes.
A very attractive old building. Pleasant, helpful staff. Food very good. Nice selection available at breakfast. Can be difficult to find by car first time due to the padestrian areas in the town centre.
hotel was very central- ideal for exploring Baden Baden
Very central Hotel. Asked for a room with a garden view as advised by a previous comment on your website and got it. The Hotel staff were so helpful and the room was a good size and spotlessly clean. Would stay there again. No
Location and service within the hotel were excellent. There was no tea or coffee making facilities in the room
We may recommend the dinner at hotel resaurant. Offered 3 course meal was a top notch and very reasonably priced. The hotel also offers discounted enterance ticket to the Caracalla Therme.
we liked the location of the the hotel...easy to walk and shop the town...close to therme baths The hotel front desk at night and again in the morning were not friendly and actually rude. We didn't feel welcome at all.
in town yet quiet (our room overlooked garden). very pleasing hotel in a very lovely place stayed 3 nights but did not see bar open at all, which I thought strange. didnt like small metal steps into bathroom and entrance - care needed
Hotel is very modern, clean and luxurious. We were told there was air conditioning and even the hotel staff could not make it work. Located on very busy road and was unable to sleep due to noise and room being too warm.
Friendly staff and management. Beautiful room with luxury furnishing. Lovely bathroom
Room facility was so comfortable, and complement of bathrobes for children (2 and 7 years old) were impressive and kind. All restaurant staff are so kind and gentle. Make special baby food, so quickly by free of charge. Reception staff is also kind, but looks so busy with less no. of staff in checking-in/out time period. Unfortunately, there is no warm-swimming pool in the hotel, and have to be at Caracalla Therme, but Caracalla doesn't allow small chird to get in. So that, it is wonderful, if there is swimming pool in the hotel, which allows to enjoy under 6 years old...
Everything is perfect.
Excellent parking garage under the hotel Excellent location. Friendly English speaking staff. Pleasant view from the room Large room size Clear window from the bedroom into the shower Room temperature control was difficult Inadequate restaurant in hotel Building construction was substandard
The hotel was very well positioned to the main attraction of the town - the Caracalla Spa. The hotel and staff were very helpful. The rooms were large and wonderfully appointed. I personally loved the bed and bathroom. The Ritual products in the bathroom were excellent and I will buy more! The breakfast was excellent with wonderful views from the breakfast room. Altogether a wonderful hotel.
Luxury accomodation in city centre at reasonable price. Breakfast at 16 euro seemed expensive but food was excellent. The suite was absolutely first class and would highly recommend it. No
the hotel is brand new and has some very fancy features and exceptionally good materials have been used. Our suite was very spacious. One can access the Caracalla Therme by passing through the garage. If possible, chose the Therme facing rooms, as you might be disturbed by the noise of the street.
Very obliging friendly staff, excellent location, close to termal springs and park zone, brand new apartments, free unlimited internet and baby's cradle!!! Chambermaids don't make their work properly, sometimes a room was extremely filthy after cleaning, airconditioning isn't so good (too hot and noisy with conditioner and too cold with open window), breakfast without changes every day - it's so boring :)
The hotel is in a quite area. The room was clean and very confortable. The continental breakfaste excellent. The staff is very professional and the quality is high. We arrived during the night and they offered us a tea. This stuff is very appreciated. n/a
the view from the room. excelent breakfast
Hotel was located in beautiful and peaceful surroundings amidst vineyards, in a scenic village with good fine dining options. The room was spacious with nice views and great to come back to after a tiring day out. Hotel was nicely decorated, and has a lovely breakfast room with great views. Good location, only 20 minutes drive to Baden-Baden and about an hour plus to Colmar and Black Forest towns. Pillows were too soft, towels were on the thin side and not changed daily. It would have been nice to have coffee and tea making facilities in the room, especially in cold weather.
The staff was extremely helpful and friendly. The food was fantastic!
the view from the hotel is realy extraordinary the atmosphere of the place is outstanding
The location and the relaxed ambience.
Excellent staff, beautiful views, free on site parking, solid free breakfast, free wifi Nothing
Our room was huge, the bathroom very well equipped, lovely areas to sit and relax inside and out, incredible view, fantastic breakfast. Close to nice walking trails.
Excellent - A very peaceful setting in a village twenty minutes or so from Baden-Baden's centre. The breakfast is probably the best I have ever had - lots of choice with many types of meats, cheese, breads, cereals and fruits. I wouldn't change anything - though I personally would have liked a hotel bar, I am not sure it would suit this particular establishment.
I liked the courtesy of the hotel staff. Thats was the best part. The staff also went out of their way to serve us. Amazing place.
decoration, comfortness, cleanliness, location, view of the room
it is a new hotel, very nice , very comfortable , close to the center, free internet, good breakfast - it was great !!! there was no safein the room. i
perfect hotel, staff was very hepful and downtown is a short 5 minute walk. gorgeous city. great breakfast, parking downstairs no free WIFI, had to purchase through t-mobile.
reception is nice, room is clean. deliciou breakfest without extra charges, better for family with young children. no
it was a new hotel and we were provided with a brand new room
Quiet room, comfortable bed, excellent breakfast
The room was very clean and with air condition. The parking was not free.
friendliness of staff, clean room,late breakfast No
Availability of car parking space. Courteous, friendly, reception. Comfortable room. Note: Be aware that we stayed one night only, en route to Switzerland on holiday, but nevertheless we enjoyed our visit to Baden-Baden and would like to visit the city again. If we do, we'll opt to stay at the Holiday Inn. Tea/coffee facilities in the room could be improved.
On a buisness trip,and the hotel gave a very pleasnat and relaxed athmosphere, very plesant and helpfull staff. No not in the two nights I stayed.
good quality of rooms and very good beds and rooms
wonderful location, good restaurant, good staff third world air conditioning
Good location close to city center, nice and comfortable rooms, good breakfast Missing a swimming pool
Mini-bar in the hotel wasn't automatically replenished.
I felt very safe and comfortable as I was staying on my own. The breakfast was wonderful and I will always remember it. The decor of the hotel was so elegant that I was continually appreciating my surroundings. Position was excellent. I cant think of anything. It was a bit difficult getting used to the European pillows and possibly if I could have had a smaller pillow as well but that is a minor detail.
The food. The size of the bed, it was a twin.
The hotel was in the pedestrian area but away enough to not hear the noise. Room was very clean and comfortable. The staff was very helpful and seemed to read my mind with the things we wanted. The breakfast was great and the place very beautiful. The satelite tv didn't work well but I didn't spend much time watching it.
Fantastic! Excellent hotel, just a minute walk from the station. Room is outstanding. Great swimming pool, spa, tennis, squash, and gym (one of the best I've seen at hotels). Did not try the restuarant, but the locals told me it's one of the best in town.
The spa was not open as advertised on your site. This hotel has charged my credit card twice and has not contacted me about my inquiry. They say it is a problem with their system. No one called me back yet. I'm still waiting.
I have nothing to complain about. The reception staff are very good. Being able to take breakfast at terrace is great.
Location, buffet breakfast, on pedestrian zone, cleanliness, large screen TV, and furnishings were very nice. No hot water pot in the room to make tea or coffee
service, rooms are brand new and renovated WLAN not actvie
Luxurious atmosphere, great bourbon selection at the bar, which also had great atmosphere and food. Staff was incredibly helpful and friendly.
this hotel and all its amenities and staff were absolutely superb. The attentiveness (called me by name every time we encountered) was unbelievable, and the hotel itself is luxurious. Perfect!!! No- I would not change a thing about the Brenner's Park Hotel.
The hotel was superb, this was our second visit, having booked with you last year. The staff are extremely pleasant, a credit to the hotel, food excellent The room we had this year was not as good this time, there was no sitting area and the room was half the size of the one we stayed in last year. It was just a regular bedroom (part of a 3 room suite at the end of the hotel. A little disappointing after last year.
The service was excellent, the room charming, great facilities, all in a beautiful garden setting.
Amazing spa. Very beautyfull winter garden restaurant. Rooms of the 5th floor
We thoroughly enjoyed the whole visit to the hotel, the staff are an absolute credit to the management. Very friendly, polite and helpful without being intrusive. Hotel is superb, I have stayed in many 5* hotels and this one is at the top . 5* luxury and food without the 5* stuffiness! Christmas time here is a must! We will definately go back.
The setting is outrageously beautiful, the staff couldn't be more accommodating and genuine. Our visit was luxurious, comfortable and refreshing. We will return only next time we will bring our Golden Retrievers with us.
Staff was very friendly N/A
Good Hotel, good services and friendly staff I wish they have more Arabic TV Channels and Internet was very poor.
it was great no
Room was nice and large. A lot of space compared to most hotels in the city. Beds were comfortable and had a nice large window. The hotel has a gorgeous design. This hotel is marvelous overall and could with a few extra amenities could be a 5 star hotel. I've been to baden-baden 3 times and this was the best hotel so far I've stayed in. Staff not very welcoming. I would recommend hiring 1-2 people who can speak english well. Wi-fi signal wasn't that strong. You have to choose between a bath/shower. Ironing boards/Irons should be in room already.
Check-in receptionist was friendly. Room was warm. The hotel is no where near complete. They are selling something that doesn't yet exist. It is a huge building site, none of the facilities offered were available. There are wires hanging from everywhere.The walls were only plastered and not even painted. There were building materials everywhere. This place should not be open.
The building is currently a building site! Once we got off the taxi, our heart sank! The approach to the hotel entrance is hazardous. Not fenced off, with major paving and landscape going on, the path is a shingle path one end and paving block half finished the other end. The reception is Ok but once we got off the lift on the third floor, we come out into a building site again before our room! The staff was trying to do their best under an impossible situation. The hotel should not be opened at all until they sorted out the construction works. Its dangerous, dusty and dirty - a state not normally associated with German standards. Very disappointed for our wedding anniversary weekend. My wife nearly bursted out in tears!
Very modern accommodations in a historic building with great location in Baden-Baden, Germany.
very clean, grate for famaly with young children
It's possible to park out side the hotel without paying 8 euros.
Clean, comfortable, nice small touches. The spa was fabulous! Location. Taxi was 40 euro not 25 as written in hotel info book.
it was cozy. bed could have been softer.
very quiet location, in the old part of town.
friendliness of owner room a bit small
Excellent location in the old town/shopping area of Baden Baden. Literally 1 minute from the Baths. Building had loads of character, good size rooms and great breakfast. Would thoroughly recommend!
Central position The fact that it took us 2 hours to find the hotel as it was in the middle of a pedestrianised zone and very difficult to find even when using directions from google map!
Excellent location, charming proprietor
All the hotel staff we met are very kind. The room we stayed was a normal twin-room, which was a little bit small.
Location, people at the reception very helpful, room very pleasant and pretty big maybe the price but ok for baden baden
The room was large and the bed was large, which is not typical. The bathroom was new and the shower was at least twice the size of the usual showers I see in hotel rooms. There is not much of a lobby area - so if you are meeting someone or another guest it's better to wait outside if the weather is nice
Great location. Sumptious breakfast. Michael and Ulrich were very friendly, helpful, and willing to offer recommendations, advice, etc.
Wonderful location Directions to find the hotel were difficult, considering the one-way streets and pedestrian zones.
Breakfast was excellent, room is very clean in modern design. Location is perfect. Hard to find parking near the hotel.
the staff was kind. they gave me a superior room at the same cost of a standard. excellent breakfast:the service was very professional and available for any request. in the city 10 minutes from thermal amenities. recommended
Very good location, friendly staff (especially waitress during breakfast)
very central location. walking distance to thermal baths and pedestrian zone. Lovely rooms, cozy and clean.
good location, good breakfast, comfortable room.
Excellent restaurant with good service.
I could not find anything bad in this hotel.
the hotel was just perfect - clean, cosy, well situated, nice staff, good coffee at breakfast - even two did not find anything to complain
We went to the conference centre which is a very short walk down the road and the hotel is perfectly positioned. Very clean and spacious room. Enjoyed our stay
The hotel is beautiful. Very picturesque, Baden Baden is beautiful. The breakfast was excellent and in a very nice dining room. Our room was very large and faced the street however, it was quiet. We had our 3 year old with us. The room only had one double bed, they would charge us 36 euros a night for a cot....she slept with us. No air conditioning, so it was quite hot because it was June. Mini bar would have been nice.
Friendly staff, beautiful setting, cultural events
Good location right in the centre of Baden Baden. No bar or mini-bar or air conditioning.
Centrally located one block from Kurhaus and Casino in a quiet area without traffic, right next to the Oosbach. Delightful traditionl established Hotel in the mid 1800's
We stayed with my wife for 3 nights only, so our experience was limited, but very bright. We liked the location very much - on a beautiful bank of the river with outside terrace serving lunch and dinner, and yet right in the center of the city. Food was exquisite. We liked palatial design of the hotel and rooms. Staff was friendly and, very importantly, English speaking (in Baden Baden it's not very common). Similar hotels in this city are more expensive. When we come back, we shall definitely check this hotel, and if the prices remain reasonable, will stay again.
Gracious atmosphere and old world charm. We had a gigantic room which was really comfortable! Late one evening when we had a nightcap in the library, the man at the front desk not only served our drinks, but started a fire in the fireplace! It was so cozy!
Staff very helpful, location good
Convenient, friendly, good value, comfortable no
Great location. Very nice rooms.
The perfect location, the general atmosphere, the room and the breakfast. The welcome at the lobby was professional but a bit cold
Very nice room: large and with modern furniture. Nice balcony with view on the near viniards. Very confortable. We had breakfasts on the terrace which is nicely arranged with tables also in private corners. There is a charge for the Jacuzzi.
We liked everything - the lovely location amidst the vineyards, the comfortable room and fully up to date bathroom, the friendly and attentive staff and the exquisite cuisine. Also, the free and easily accessible parking and the terrace for al fresco dining in warm weather. Nothing of any consequence. If I were to pick nits, I'd say the breakfast room is a bit cramped.
Hotel was great: very clean, friendly staff, romantic setting, beautiful rooms and views. Staff was excellent. They opened the restaurant late for us and served us dessert. The views of the vineyards were breathtaking. Great breakfast included in price. The hotel is not actually in Baden-Baden - it is in the suburbs. You need a car to get into Baden-Baden. This was not a problem for us because we had a car and a navigation system. Easy to get into Baden-Baden and get into the Spas.
Restaurant and location
The hotel and the neighbourhood beautifull and peacefull. Great views. Ideal for an escape from a big city. The staff is very nice and helpfull (English speaking!), the room was beautiful, the ensuite bathroom - great idea&design. Resto - delicious! Since the hotel is in the middle of a calm residential side, you may hear the "every-day life noises" - not at all annoying but yet present. I strongly recomend GPS, as it is quite difficult to find.
Room: style, equipment (music, candles, nescafe, bathroom, big dusch), view on mountain (mauerberg) and rhin valley. room temperature was cold when we arrived. Need to wait 2/3 hrs until we get correct temperature.
Great food, great small spa and nice modern rooms.
Excellent restaurant facilities and service, tastefully decorated rooms, comfortable beds and beautiful views of surrounding countryside.
The room was absolutely stunning and very clean and spacious. The feel in the hotel is very conducive to a relaxing stay. The food in the restaurant was of exceptional quality. The setting of the hotel is very tranquil. Highly recommended.
The friendly staff, we stayed at the wine themed room it was very big, clean, and warm.. They had a wide range of complimantry nespresso coffee capsules and a machine along with lots of cosmetics high quality products..they pay great attention to such details that makes you feel welcome The breakfast needs a little bit improvement
rooms decorated nice bathroom small butt convinient know the house is old butt cieling fans or a central air system should be instaled
staff was very nice; location good. they should adapt their outdoor courtyard for summer dining -- would have made for a lovely evening
Excellent restaurant ,polite and helpful staff. Pleasant room, wonderful bathroom. .
The staff were exceptionally nice and willing to help in any way (parked our car for us, chilled our wine, recommended a place for dinner even though we had opted not to eat at their restaurant). Best service we have received anywhere in Europe!
the staff was very friendly and nice and always ready to help
The hotel is elegeant and the staff was outstanding. The room was beautiful and the beds were very comfortable.
Staff is very friendly and attends to all your needs. The room is very pretty and comfortable I would have liked wifi in the room. we were not in the main hotel so we could not access wifi, but could in the main building.
Design of room, small details, hotel staff, disposition absence of slippers, unattractive clothes of some guests during our breakfast.
Very nice hotel with very good staff Nothing
The services are good esp. the staffs over there.Breakfast is also nice.The location is close to the congress hall which the seminar is located. The afternoon tea time serves only bread and tea.
The garden and swimmingpool The dinner was not as good as we expected from Steigenberger
Location and private parking.
Natural pools Expensive
The breakfast was good, as was the location. The staff were friendly and helpful. We were very disapointed with the room we were provided with and the 'gym facilities' were also very poor.
The quality of food was very good! The bathtube was terrible and in general the instalations were not so attractive.
especially the garden restaurant
That first impression was very positive. The bed was very confortable, the swimming pool was relaxing, the dinner was very good although a bit expensive and the young staff was very friendly. An older member of the staff was rude and did not answer my question and kept speaking to me in German and I do not speak German. I do not understand how she passed the job interview in the first place.
Excellent Hotel. Staff very helpful, top class cuisine, excellent health suite and swimming pool.
Location and breakfast are excellent. I have not stayed here for a number of years and was very disappointed by their change in hours for the outside pool. They now close it during the best hours to use the pool. I won't be returning. It is a costly hotel and now one of its unique treats has been removed.
centrally located hotel with fantastic spa pools. Ideal for a quiet relaxing break
The only minus is quality of sheets Clean but not 100 % cotton
Absolutely fantastic hotel with superior service. I will stay there every time I travel to Baden Baden.
Position Having to have dinner at sister hotel
The staff was very helpful. The location was very good. Our friend who was traveling with us asked to have two pairs of jeans washed and three shirts. No prices were available for the cost of the laundry. When we checked out the bill for the laundry was 220 euros. We were shocked. We thought there had been a mistake. There was no mistake. They should have told him up front what the cost would be.
Excellent breakfast (on terrace in good weather !), free afternoon tea with scones, lovely furniture, jacuzzi (in junior suite)
High tea; each room had a unique design and decorations
Everything was handled very professionally. Staff was very accomodating and the hotel was in a great location
The hotel emanated the charm of 19th century life style. Decorations of halls and rooms look remarkably genuine. Service was impecable. Our bathroom was a bit small. But there was problably no alternative in view of the fact that the structure of the house could not be altered.
very helpful staff, lovely breakfast garden, great breakfast. Great attention to details. luxury all around. rooms too small. high stairs with no elevator. I drank from a glass in my room and left it by the bed the first day. It remained there till we left 2 days later.
Great peaceful location only "4mins" walk into town. Quiet even with windows wide open. Free afternoon tea with cakes (sandwiches extra) and a garden to enjoy it. Greedy extra charges - parking in grounds (not secure) €16; Internet €34 per day!!; shoe clean €5 etc. If you book on line, you get a "comfort" room on the top floor roof (no lift) which is small with only a shower (no bath) - not expected in a hotel of this class. Staff were unsmiling...
Attic rooms a little restrictibve, head-wise!
Very supportive and friendly staff, excellent accommodation, clean and spacious rooms, great breakfast buffet, very good location, flexible cancellation policy. not easy to find a parking place and the daily rate could always be a little cheaper.
Friendly and efficient check-in. Availability of event information for the Festspielhaus and other venues. Comfortable room with free WiFi that actually works, if one chooses the right floor transmitter. Mine was on the ground floor, so "Erdgeschoss". Very nice breakfast. Good dinner choices from relatively short menu. Kitchen closes early some nights. I had no criticisms on this trip.
15 minutes to Karakara thermae. Close to shopping area.
It was very clean The staff was not familiar with the surrounding area. Only what was in the pamphlets. No parking garage.
Great staff. They gave me some very useful tips for Baden Baden. The hotel is ideally situated. The walk to local attractions (spas, restaurants, gardens & casino) was under 10 minutes.
The hotel is located near by the Baden Baden City. Parking places are also near by. ./.
The old woman who served breakfast, she was very unfriendly.
The staff was very friendly and helpful. Very pleasant breakfast room and a good breakfast. no
Recommend it to any one Breakfast was a bit dull, some hot food would have been nice