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The closeness of proximity to the city made it convenient to walk everywhere. The hotel was comfortable, the staff was very accomodating and the food was great. The facilities and amenities such as pool, spa and exercise facilities were great and convenient. Top notch hotel.
The comfort and luxury as well as the staff - the resident entertainer is brilliant as well as engauging No English Papers or tv
Week end breakfast fantastic Wi-Fi under payment. It is impossible, in 2010 for a 5 star hotel, ask for money for wi-fi. I will cancell it from my next trip for this reason.
All round facilities good with a good location and friendly staff.
We stayed at this hotel over Xmas 2007; the staff were excellent and friendly and it felt like they could not do enough for you. The highlights of this hotel is the comfort of the rooms, the great buffet breakfast and the superb spa/pool facilities. I was expecting the hotel to be based in grounds of its own or similar from the photo-thats note the case but it is in a superb central but quiet location-this is one of those hotels where you pay quite a bit to stay, it is after all 5 star but you dont feel like its overpriced-highly recommend this place.
breakfast is very rich, located in city centre.
the staff are friendly and accommodating. The hotel services - restaurants and spa very good. Great location! the hotel spa was beautiful... however my massage was 10 minutes shorter than it was supposed to be and my husband received a more expensive treatment than what I booked for him and as a result had to pay more. Also, we didn't challenge this sitatution so the spa might have done something to correct the situation but wasn't given the opportunity to.
Position, availability Parking facilities, Information of area in English
A comfortable luxury hotel located ideally for a short city trip. Personnel was helpful and pleasant.
we liked the location of the the hotel...easy to walk and shop the town...close to therme baths The hotel front desk at night and again in the morning were not friendly and actually rude. We didn't feel welcome at all.
Location and service within the hotel were excellent. There was no tea or coffee making facilities in the room
A very attractive old building. Pleasant, helpful staff. Food very good. Nice selection available at breakfast. Can be difficult to find by car first time due to the padestrian areas in the town centre.
hotel was very central- ideal for exploring Baden Baden
Very central Hotel. Asked for a room with a garden view as advised by a previous comment on your website and got it. The Hotel staff were so helpful and the room was a good size and spotlessly clean. Would stay there again. No
We may recommend the dinner at hotel resaurant. Offered 3 course meal was a top notch and very reasonably priced. The hotel also offers discounted enterance ticket to the Caracalla Therme.
Location is very good. Breakfast buffet was excellent.
in town yet quiet (our room overlooked garden). very pleasing hotel in a very lovely place stayed 3 nights but did not see bar open at all, which I thought strange. didnt like small metal steps into bathroom and entrance - care needed
Although the garden is nice, it was not good as the pictures. Disappointment.
The hotel was in an excellent location and offered car parking, both of which were required for our touring holiday. The staff were friendly and helpful. I would have preferred a free internet connection so that I may easily and simply check my business e-mails, an operation of less than 10 minutes.
Room facility was so comfortable, and complement of bathrobes for children (2 and 7 years old) were impressive and kind. All restaurant staff are so kind and gentle. Make special baby food, so quickly by free of charge. Reception staff is also kind, but looks so busy with less no. of staff in checking-in/out time period. Unfortunately, there is no warm-swimming pool in the hotel, and have to be at Caracalla Therme, but Caracalla doesn't allow small chird to get in. So that, it is wonderful, if there is swimming pool in the hotel, which allows to enjoy under 6 years old...
Very obliging friendly staff, excellent location, close to termal springs and park zone, brand new apartments, free unlimited internet and baby's cradle!!! Chambermaids don't make their work properly, sometimes a room was extremely filthy after cleaning, airconditioning isn't so good (too hot and noisy with conditioner and too cold with open window), breakfast without changes every day - it's so boring :)
Excellent parking garage under the hotel Excellent location. Friendly English speaking staff. Pleasant view from the room Large room size Clear window from the bedroom into the shower Room temperature control was difficult Inadequate restaurant in hotel Building construction was substandard
the hotel is brand new and has some very fancy features and exceptionally good materials have been used. Our suite was very spacious. One can access the Caracalla Therme by passing through the garage. If possible, chose the Therme facing rooms, as you might be disturbed by the noise of the street.
Friendly staff and management. Beautiful room with luxury furnishing. Lovely bathroom
Luxury accomodation in city centre at reasonable price. Breakfast at 16 euro seemed expensive but food was excellent. The suite was absolutely first class and would highly recommend it. No
Everything is perfect.
The hotel was very well positioned to the main attraction of the town - the Caracalla Spa. The hotel and staff were very helpful. The rooms were large and wonderfully appointed. I personally loved the bed and bathroom. The Ritual products in the bathroom were excellent and I will buy more! The breakfast was excellent with wonderful views from the breakfast room. Altogether a wonderful hotel.
Hotel is very modern, clean and luxurious. We were told there was air conditioning and even the hotel staff could not make it work. Located on very busy road and was unable to sleep due to noise and room being too warm.
I have nothing to complain about. The reception staff are very good. Being able to take breakfast at terrace is great.
The spa was not open as advertised on your site. This hotel has charged my credit card twice and has not contacted me about my inquiry. They say it is a problem with their system. No one called me back yet. I'm still waiting.
Mini-bar in the hotel wasn't automatically replenished.
Fantastic! Excellent hotel, just a minute walk from the station. Room is outstanding. Great swimming pool, spa, tennis, squash, and gym (one of the best I've seen at hotels). Did not try the restuarant, but the locals told me it's one of the best in town.
service, rooms are brand new and renovated WLAN not actvie
Location, buffet breakfast, on pedestrian zone, cleanliness, large screen TV, and furnishings were very nice. No hot water pot in the room to make tea or coffee
The hotel was in the pedestrian area but away enough to not hear the noise. Room was very clean and comfortable. The staff was very helpful and seemed to read my mind with the things we wanted. The breakfast was great and the place very beautiful. The satelite tv didn't work well but I didn't spend much time watching it.
The food. The size of the bed, it was a twin.
I felt very safe and comfortable as I was staying on my own. The breakfast was wonderful and I will always remember it. The decor of the hotel was so elegant that I was continually appreciating my surroundings. Position was excellent. I cant think of anything. It was a bit difficult getting used to the European pillows and possibly if I could have had a smaller pillow as well but that is a minor detail.
Good location close to city center, nice and comfortable rooms, good breakfast Missing a swimming pool
wonderful location, good restaurant, good staff third world air conditioning
Amazing spa. Very beautyfull winter garden restaurant. Rooms of the 5th floor
Staff was very friendly N/A
The setting is outrageously beautiful, the staff couldn't be more accommodating and genuine. Our visit was luxurious, comfortable and refreshing. We will return only next time we will bring our Golden Retrievers with us.
this hotel and all its amenities and staff were absolutely superb. The attentiveness (called me by name every time we encountered) was unbelievable, and the hotel itself is luxurious. Perfect!!! No- I would not change a thing about the Brenner's Park Hotel.
The hotel was superb, this was our second visit, having booked with you last year. The staff are extremely pleasant, a credit to the hotel, food excellent The room we had this year was not as good this time, there was no sitting area and the room was half the size of the one we stayed in last year. It was just a regular bedroom (part of a 3 room suite at the end of the hotel. A little disappointing after last year.
We thoroughly enjoyed the whole visit to the hotel, the staff are an absolute credit to the management. Very friendly, polite and helpful without being intrusive. Hotel is superb, I have stayed in many 5* hotels and this one is at the top . 5* luxury and food without the 5* stuffiness! Christmas time here is a must! We will definately go back.
The service was excellent, the room charming, great facilities, all in a beautiful garden setting.
Luxurious atmosphere, great bourbon selection at the bar, which also had great atmosphere and food. Staff was incredibly helpful and friendly.
We went to the conference centre which is a very short walk down the road and the hotel is perfectly positioned. Very clean and spacious room. Enjoyed our stay
the hotel was just perfect - clean, cosy, well situated, nice staff, good coffee at breakfast - even two did not find anything to complain
Excellent restaurant with good service.
Very good location, friendly staff (especially waitress during breakfast)
good location, good breakfast, comfortable room.
Breakfast was excellent, room is very clean in modern design. Location is perfect. Hard to find parking near the hotel.
I could not find anything bad in this hotel.
very central location. walking distance to thermal baths and pedestrian zone. Lovely rooms, cozy and clean.
Wonderful location Directions to find the hotel were difficult, considering the one-way streets and pedestrian zones.
the staff was kind. they gave me a superior room at the same cost of a standard. excellent breakfast:the service was very professional and available for any request. in the city 10 minutes from thermal amenities. recommended
Great location. Sumptious breakfast. Michael and Ulrich were very friendly, helpful, and willing to offer recommendations, advice, etc.
Central position The fact that it took us 2 hours to find the hotel as it was in the middle of a pedestrianised zone and very difficult to find even when using directions from google map!
friendliness of owner room a bit small
The room was large and the bed was large, which is not typical. The bathroom was new and the shower was at least twice the size of the usual showers I see in hotel rooms. There is not much of a lobby area - so if you are meeting someone or another guest it's better to wait outside if the weather is nice
Excellent location in the old town/shopping area of Baden Baden. Literally 1 minute from the Baths. Building had loads of character, good size rooms and great breakfast. Would thoroughly recommend!
very quiet location, in the old part of town.
Location, people at the reception very helpful, room very pleasant and pretty big maybe the price but ok for baden baden
Excellent location, charming proprietor
All the hotel staff we met are very kind. The room we stayed was a normal twin-room, which was a little bit small.
Centrally located one block from Kurhaus and Casino in a quiet area without traffic, right next to the Oosbach. Delightful traditionl established Hotel in the mid 1800's
Friendly staff, beautiful setting, cultural events
The perfect location, the general atmosphere, the room and the breakfast. The welcome at the lobby was professional but a bit cold
Staff very helpful, location good
The hotel is beautiful. Very picturesque, Baden Baden is beautiful. The breakfast was excellent and in a very nice dining room. Our room was very large and faced the street however, it was quiet. We had our 3 year old with us. The room only had one double bed, they would charge us 36 euros a night for a cot....she slept with us. No air conditioning, so it was quite hot because it was June. Mini bar would have been nice.
Gracious atmosphere and old world charm. We had a gigantic room which was really comfortable! Late one evening when we had a nightcap in the library, the man at the front desk not only served our drinks, but started a fire in the fireplace! It was so cozy!
We stayed with my wife for 3 nights only, so our experience was limited, but very bright. We liked the location very much - on a beautiful bank of the river with outside terrace serving lunch and dinner, and yet right in the center of the city. Food was exquisite. We liked palatial design of the hotel and rooms. Staff was friendly and, very importantly, English speaking (in Baden Baden it's not very common). Similar hotels in this city are more expensive. When we come back, we shall definitely check this hotel, and if the prices remain reasonable, will stay again.
Good location right in the centre of Baden Baden. No bar or mini-bar or air conditioning.
Convenient, friendly, good value, comfortable no
Great location. Very nice rooms.
staff was very nice; location good. they should adapt their outdoor courtyard for summer dining -- would have made for a lovely evening
Design of room, small details, hotel staff, disposition absence of slippers, unattractive clothes of some guests during our breakfast.
Very nice hotel with very good staff Nothing
The staff were exceptionally nice and willing to help in any way (parked our car for us, chilled our wine, recommended a place for dinner even though we had opted not to eat at their restaurant). Best service we have received anywhere in Europe!
rooms decorated nice bathroom small butt convinient know the house is old butt cieling fans or a central air system should be instaled
the staff was very friendly and nice and always ready to help
Excellent restaurant ,polite and helpful staff. Pleasant room, wonderful bathroom. .
The services are good esp. the staffs over there.Breakfast is also nice.The location is close to the congress hall which the seminar is located. The afternoon tea time serves only bread and tea.
Staff is very friendly and attends to all your needs. The room is very pretty and comfortable I would have liked wifi in the room. we were not in the main hotel so we could not access wifi, but could in the main building.
The hotel is elegeant and the staff was outstanding. The room was beautiful and the beds were very comfortable.
The quality of food was very good! The bathtube was terrible and in general the instalations were not so attractive.
Location and private parking.
Excellent Hotel. Staff very helpful, top class cuisine, excellent health suite and swimming pool.
Natural pools Expensive
especially the garden restaurant
That first impression was very positive. The bed was very confortable, the swimming pool was relaxing, the dinner was very good although a bit expensive and the young staff was very friendly. An older member of the staff was rude and did not answer my question and kept speaking to me in German and I do not speak German. I do not understand how she passed the job interview in the first place.
The only minus is quality of sheets Clean but not 100 % cotton
centrally located hotel with fantastic spa pools. Ideal for a quiet relaxing break
Location and breakfast are excellent. I have not stayed here for a number of years and was very disappointed by their change in hours for the outside pool. They now close it during the best hours to use the pool. I won't be returning. It is a costly hotel and now one of its unique treats has been removed.
The garden and swimmingpool The dinner was not as good as we expected from Steigenberger
The breakfast was good, as was the location. The staff were friendly and helpful. We were very disapointed with the room we were provided with and the 'gym facilities' were also very poor.
The staff was very helpful. The location was very good. Our friend who was traveling with us asked to have two pairs of jeans washed and three shirts. No prices were available for the cost of the laundry. When we checked out the bill for the laundry was 220 euros. We were shocked. We thought there had been a mistake. There was no mistake. They should have told him up front what the cost would be.
very helpful staff, lovely breakfast garden, great breakfast. Great attention to details. luxury all around. rooms too small. high stairs with no elevator. I drank from a glass in my room and left it by the bed the first day. It remained there till we left 2 days later.
Position Having to have dinner at sister hotel
Great peaceful location only "4mins" walk into town. Quiet even with windows wide open. Free afternoon tea with cakes (sandwiches extra) and a garden to enjoy it. Greedy extra charges - parking in grounds (not secure) €16; Internet €34 per day!!; shoe clean €5 etc. If you book on line, you get a "comfort" room on the top floor roof (no lift) which is small with only a shower (no bath) - not expected in a hotel of this class. Staff were unsmiling...
Everything was handled very professionally. Staff was very accomodating and the hotel was in a great location
Excellent breakfast (on terrace in good weather !), free afternoon tea with scones, lovely furniture, jacuzzi (in junior suite)
Absolutely fantastic hotel with superior service. I will stay there every time I travel to Baden Baden.
The hotel emanated the charm of 19th century life style. Decorations of halls and rooms look remarkably genuine. Service was impecable. Our bathroom was a bit small. But there was problably no alternative in view of the fact that the structure of the house could not be altered.
High tea; each room had a unique design and decorations
It was near to everything. Freedom to come and go.Cosy cafe for breakfast with locals to talk to. It would have been nice to have a less rushed filling in of forms immediately on check-in. Could there be a kettle with sachets for coffee and tea in the room and some fruit for the basic breakfast? However, the price was good for what I had.
It was value for money and in the centre of the town
The central location, the cost and the general comfort. Minor points - but - our party was on motorbikes, so parking wasn't an issue, but had we been in cars, we would have had to have parked a little way away from the hotel. This should be mentioned in the hotel description online - as should the fact that visitors are subject to a Visitors Tax - this was not a lot, but came as a suprise non-the-less. I was on a budget and booked as such - therefore I did not expect the Ritz, for our purposes, the hotel was fine really. Some less observeant persons might want to have the fact that this is a cheap hotel and the ammenities are commensurate with such, made much more clear to them in the future. In summary, this is a cheap, clean, and well located hotel, with only minor problems.
Only the location - the hotel is just in heart of Baden-Baden. There was nothing else good about this hotel. It's seems the hotel has been revovated latley, but the renovation was done poorley. The floor tiles were not all cemented, for example. The room was relatively small to other hotels we'vew been to in Germany. All the rooms are above ground level with no elevator. The hotel has has no parking of its own.The staff didn't speak English. The check-in and out were done in the restaurant below the hotel, which was a little weird. They also told us that we can enter the hotel through the restaurant until midnight, but it was already closed at 23:30, so we entered from the back entrance. For about 90 Euros per night (including breakfast) , this hotel is far from a catch. I think the right price someone should pay for this hotel is about 65 Euros
Location, breakfast I had a reservation via booking.com and a rate of 89$ /night . The lady at the front desk did not honor the rate and said the cheapest room was 94$/night . Since it was already late night we did not argue with her. Also she knew limited english. The hotel did not even have an iron in the room . There was no single iron box to rent from the hotel lobby as well. The front office closes at midnight and there is no one available to assist post-midnight.
The rooms and bathrooms were private and spacious. Good location was in walking distance from the Christmaskindlmarkt and the two main spas. Parking and reception. There was no place to park the car to unload baggage or to check in. Had to temporarily illegally park to get one of our two room keys (which required a deposit), and the staff member would not provide the second key until the other occupant was available. Receptionist unfriendly at night, although morning cafe server was very friendly.
The Breakfast was very nice. The location of the Hotel is great for a city break as it is located right in the heart of the city Absence of Telephones and Iron in the room
I can't recommend this hotel enough for the price. Perfect location in the centre of historic Baden-Baden with less than 60 seconds walk to the restaurants, shopping and beautiful scenery. The historic spa is a 5 minute walk from the hotel and you can get discount vouchers from reception (€28 including massage). Excellent value for money - room, breakfast, friendliness of the staff and overall experience was of better quality than most major hotel chains I have stayed in at a fraction of the price. I will defintely be back to this hotel in the future! The accommodation is a 2 minute walk to a nearby street from the reception desk, however this is not a problem as the rooms are of excellent quality.
Excellent location. Room was ultra clean and withr modern facilities.Quiet. Highly recommendable. Reception is inside of the busy Bistoro and was not clear that the rooms are in a separate building. At first, it took while to find out how to get to the hotel.
The staff was expecting me and guided me to the annex building where the rooms are. The room is very clean. The breakfast was gorgeous. The location is ideal. I experienced a problem of heating the first night, which was solved the second night.
A reasonably priced hotel in the heart of Baden-Baden. Rooms were old but clean. Breafast was around the corner from the rooms, but in a very pleasant cafe with delicious food. Beautiful city.