Rent a Subaru in Bakersfield

The cars speakers were messed up, the light for the clock and stereo system didn’t work, there was no back up camera. Most of all the steel light bugged me as I couldn’t see anything on there and then on the last day the light appears! So dumb

10.0 Wonderful

Jun 2020

Pros:

Hertz has the friendliest employees. I had to change reservation a bit and they were happy to work with me. I will always rent cars from them

2.0 Poor

Feb 2020

Cons:

I had a ride arranged to go pick up the car only to find out there were no cars available. Waste of time and money as well as not having a car next day for planned trip.

10.0 Wonderful

Dec 2019

Cons:

Everything was great

10.0 Wonderful

Aug 2019

Pros:

Pick up was quick and convenient. Overall experience was hassle free.

2.0 Poor

Dec 2018

Cons:

The rental counter at the Bakersfield airport told me they had no cars available, however, two other people in the airport came up and told me they had been told the same thing but if you sat down and made an online reservation there would miraculously be cars. I tried this and sure enough, I drove off in a car. The laziness of the customer service agents to turn away customers is astonishing. The car I received was not the model I had booked and it had not been cleaned in quite awhile. The inside windshield was so dirty it was hard to see through at night and in the rain.

Avis

7.2

Good

49 reviews

Cleanliness

7.2

Comfort

7.4

Pick-up/Drop-off

7.0

Value for money

7.6

2 locations in Bakersfield

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Locations in Bakersfield

3701 Wings Way

+1 661 392 4160

Monday	07:00 - 22:00
Tuesday	07:00 - 22:00
Wednesday	07:00 - 22:00
Thursday	07:00 - 22:00
Friday	07:00 - 22:00
Saturday	07:00 - 22:00
Sunday	07:00 - 22:00

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4208 Wible Road

+1 661 397 2860

Monday	08:00 - 21:00
Tuesday	08:00 - 21:00
Wednesday	08:00 - 21:00
Thursday	08:00 - 21:00
Friday	08:00 - 21:00
Saturday	09:00 - 12:00

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Reviews

2.0 Poor

Mar 2021

Pros:

He offered me a free gas if I agreed to drive a different vehicle class from what i reserved to LAX. Thought it was a great deal.

Cons:

Turns out, he never entered that information into the system or the paperwork. I got charged $35 at LAX for gas in spite of what was promised. At the lAX Avis counter, they told me I had to deal with the Bakersfield AVIS person to get it cleared up. I called, and the Bakersfield AVIS location doesn't pick up, and the call goes to AVIS national reservation. After holding for 10 minutes, reservation says I have to talk to Customer Service. After waiting another 10 minutes, customer service says I have to contact that same Bakersfield location to have them verify what i said. When I said that the number keeps redirecting me to AVIS national, the customer service agent hung up on me.

10.0 Wonderful

Oct 2020

Pros:

Great car the rental price. No problems

Cons:

Nothing - super easy and simple process and car

10.0 Wonderful

May 2020

Pros:

Very great customer service!!

6.8 Okay

Aug 2019

Pros:

great price, friendly staff. the price was very affordable for a one way rental from Bakersfield to LAX. Car was clean and fresh on the inside.

Cons:

limited amount of cars. they were out of cars when we showed up 2 hours before our scheduled pick up time. Had to come back during our scheduled pick up time and the car was ready. Not their fault but would have been nice if there were a few extra cars to accommodat changing schedules of customers.

8.0 Very good

Jun 2019

Cons:

I am online booking car honda cruze but pickup car kia

10.0 Wonderful

Jun 2019

Pros:

Ease of pickup and then drop off in LAX.

Cons:

Nothing that I can think of.

National

8.0

Very good

23 reviews

Best rated

One location in Bakersfield

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Locations in Bakersfield

3701 Wings Way Ste 209

+1 844 366 2657

Monday	08:00 - 21:00
Tuesday	08:00 - 21:00
Wednesday	08:00 - 21:00
Thursday	08:00 - 21:00
Friday	08:00 - 21:00
Saturday	08:00 - 21:00
Sunday	08:00 - 21:00

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Reviews

9.2 Wonderful

Aug 2018

Pros:

car requested and reserved was available and waiting for us.

Cons:

clerk was talking too much with customer ahead of me, just small talk and there was a line waiting to get their cars. It was nice that she was friendly but slowed down others from getting their cars.

8.4 Very good

Mar 2018

Pros:

Pick up was excellent,

Cons:

6.4 Okay

Nov 2017

Pros:

Drop off was smooth, attendant was efficient and friendly.

Cons:

Pick up was a laborious process due to system outage. Nothing was done to compensate and nothing was offered.

3.6 Poor

Sep 2017

Pros:

The car it self was comfortable (lowered score because the inside was dirty) for a smaller car and got great gas mileage.

Cons:

1. Fine print regarding company rules for National Car rental would not download for us to read before we went to pick up car, so we did not expect the $100 hold on a major credit card/not debit, customer service at the pick up location was to put it mildly unhelpful, sarcastic, smug, and didn't know when to stop repeating himself, even after I put my hand up and said "STOP". "I get what your saying, I would just like you to be empathic to my frustration." At which point he smiles and then finishes repeating his statement to me. 2. Husband gets into car and being the professional he is, found the car to be dirty. Takes it to a car wash so he can be comfortable in it, isn't this something that is suppose to be done before he even gets into the car? 3. While driving the car he discovers there is no windshield wiper fluid, so he can not remove any bugs that may be blocking his vision. Again isn't this supposed to be filled before he gets the car? I sure hope all the other fluids are ok. 4. Then a warning light flashed "Take to dealer immediately!" WAIT WHAT? My husband had been driving it for less than 20 minutes, on his way to a job interview, he can't call and talk with anyone the Bluetooth wont transfer any sound through the speakers, he's in the middle of now ware by now, he can't pull off or turn around, so he call's me to have me call and to find out if he needs to do anything. After being on hold for over 10 minutes I get through to the roadside customer claims office. I tell her I am not in the car, the closet town is about 100 miles away, the above info, and then she proceeds to ask me a few question, "where are you at now?" I'm at home, I'm not in the car, my husband is. "Ok mam, where is the car?" On the highway in the middle of nowhere (does nobody at this company listen when you are talking with them?) "Ok mam ,lets see if I can help you"...ask a few more questions I had already given her the answer to, finally she states she can't help me she needs to talk with my husband since he's the one driving the car....at this point I am dumbfounded, he can't pull off anywhere safe to call you no exits and the Bluetooth isn't working....By this time the light has flashed "maintenance required", so my husband is no longer worried about the engine exploding just irritated as this is poor vehicle maintenance, a pet peeve of his. 5. Returning the car, my husband is delighted to see the same customer service rep as before (I am so making that up), the rep has the same attitude, makes my husband walk back out to the car to write the miles down (unlimited miles, we don't have to do that with Enterprise they'll do it for you), smugly says "I will have my guys do a better job at looking over the car before they go out with customers next time." Uh ok guy you do that but we will not be repeat customers with this company.

8.4 Very good

Sep 2017

Pros:

Car was really the icing on cake . Plenty of room and was a smooth comfortable ride. I asked for a Camry but the agent at National recommended the Altima. Great car.

Cons:

Exterior was dirty and interior had soda residue on the passenger side.

9.2 Wonderful

Jun 2017

Cons:

It was a great car and I had a good trip only the car smelled like ciggaretts

116 travelers who rented a car in Bakersfield gave the car agency they used an average rating of 7.9

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