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Room was large. Staff called regarding check out at 11:01. Sent someone over at 11:10. Never have had a hotel / motel enforce check out like that. We were getting our things to leave at 11am when they called. Not worth the price at all. Much to expensive for a simple motel.
The outdoor property. Good water pressure in the shower. Housekeeper talking on cellphone not acknowledging my presence. No work uniforms. Housekeeper looked high off drugs. No fitted sheets on the bed. Only 2 pillows and 2 bath towels. Place is very worn. Room smelled really bad.
Ant crawling across bed. No plug in bedroom near bed
The art in the room was much better than traditional hotel room artwork. The shower water pressure was terrific and we had plenty of hot water. The tv was tiny, the drain in the tub was broken and left on the soap holder in the shower, we had to plug the drain with a washcloth to fill the tub. The shower head is very low...I'm 5'8" and had to bend my knees to rinse my hair... The hotel staff seemed way more interested in eating and chatting out back than dealing with customers.
The staff was amazingly accommodating! But when you book, make sure to request the NEW SIDE OF THE BUILDING. The old side is... Old. My fiancé and I wet first assigned to a room in the old side or the building. It just felt a little sad and tired. I called the front desk and the lovely clerk IMMEDIATELY switched our room to a new one which was great. Luckily we were there for a couple days that weren't too busy but if they can help you, they will. Seriously nice staff.
Mainly because pet-friendly, disappointed no pool, good access to everything we wanted to see, including family here.
Walking distance of city
It was central...close to downtown.
Good position and price. The room was clean but terribly musty smell. The breakfast very poor.
We have stayed in many hotel/motels that we felt were much better for the same money
It was well located poor breakfast - no tea - no bread - hardly a continenetal breakfast. A noise all through the night of plumbing?
Convenient for downtown. The complimentary continental breakfast was very poor. By the time we got there, only half an hour before the end of breakfast, there was only dried out bagels and nothing to go with them.
Local access The desk staff did not have my reservation, but honored it once I produced the printed confirmation from your web site.
Convenient to Bennington town centre, fairly quiet, good value The heating system made my throat 'scratchy'
Low ceiling room, musty smell, bathroom small and dirty. Continental breakfast served late in a small corner of the Reception.How can this motel be listed in AAA ?
Nice size beds. Clean and quit environment. Good breakfastchoices. Good to stay in with children under 19 - good proce
Cookie-cutter, but clean and comfortable. McNews for free. Thin walls
not much I did not like the pillows, the smell in the room, the noisy ice maker, the nasty staff in the restaurant.
The Holiday Inn Berkshires allowed me to check out late.
The location to attractions was excellent. Lighting in the bathroom was awful. It was also nearly impossible to turn on other lamps in the room-the pushbutton switch on all others was nearly impossible to press. There was no a/c in the fitness room, and since the weather was so hot, I was unable to use it-very disappointing. When I questioned the person on at the front desk, she said it was "up to code" and "the hot air is pulled up to the ceiling by the box fan on the floor" She did not really even apologize for this situation- I would not choose to stay at this property again.
Staff earnest and friendly Fitness room had limited equipment
location - great restaurant choices within a block. Beds and pillows were extremely comfortable. Good range of very soft, to some-what soft pillows. I would have like to have been able to open the windows for fresh air.
Clean, comfortable, great staff! Leaving!
No frills here, but it was exactly the clean, comfortable, updated room I was hoping for. No surprises and close to Mass MOCA and a great restaurant.
staff friendly and helpful. Key pass didn't work intially and when I called front desk someone came up right away. Coverlet on one of beds seemed dirty. Wish pool was on main floor and not basement.Wish got a free breakfast with stay.
Large room, good amenities provided, helpful staff, good location A little dated, but not a deterrent to staying there
Our room (Berkshire King) was fantastic. It was huge and very luxurious. The bathroom which included a jacuzzi tub and 2 vanity sinks was also very nice. We looked forward to the freshly baked chocolate chip cookies that were delivered to our room every night as part of the turndown service. Hotel staff was very friendly and helpful. We also enjoyed the iced tea and pastries in the lobby every afternoon. I definitely recommend this hotel to anyone who wants to stay in Williamstown. Carpets(both in the room and the common areas) need to be cleaned.
friendliness and adaptability of staff
everything was superb, as always. There is no other place I would consider staying in the area.
The staff went out of their way to be accommodating and pleasant. I would have liked it if the desk was able to give restaurant suggestions.
Size of room. Surprise fire alarm after going to bed.
Excellent Frendly Staff and Top Quality Hotel
Location--easy to find and close to our venue Room was the smallest ever encountered in years of travel--maybe large enough for 1 person. Microwave location made it impossible to hang clothing. Took a long time to adjust water pressure and temperature in shower. Lying in bed it was obvious someone had begun painting the ceiling and not finished the job. Really!? And why would someone hang two copies of the same framed print in a room?
I appreciated the friendly greeting from the evening host. He and his wife had attended the same excellent play at the Williamstown Theater Festival as I and remembered seeing me. I did not like the sheets or the coffee, that had been standing for too long.
Cleanliness, outdoor ambiance, quiet. Had everything you need in a small space. Toilet seat loose.
Location Unclean, unfriendly No coffee 0 amenities
Great staff, good location. No.
booked with your app at 10:40pm. Arrived 20 minutes later and no answer. If the staff is going to close, they need to not allow reservations through the app. We spent 40mins driving around trying to find somewhere else in the middle of the night.
Friendly staff, clean, functional room and close to downtown. The walk back up the hill was a bit of a cardio workout.
nice location to everything, very easy to get to, staff was friendly, rooms clean not really, for a me the accommodations were fine, some people may have not liked the 'need to spruce things up a bit' appearance...the only negative I can say is that there needed to be a light over the bathroom sink..
I did not get to stay at the hotel due to mechanical problems on my car and had to get a ride . I tried to cancle on line but was unable to. I called and got the manager -_(_who was on a cell out of state) and said he could not help me that i had to go to price line. I,m a senior with limited funds and had to call my bank to stop payment on the card.I dont think I will use price line again after this experience even tho they had the lowest price.this was my grandaughters graduation and I was left up in the air, and when I did get a ride i stayed with my daughter at the best western which was not plesant and very tiring as they argue a lot so I had very little sleep so I was very tired the next day and did not enjoy my stay and had a charge of $25.00 to my bank I could not afford Sincery yours Sandra Dupuis ( age 70)
Nothing, DO NOT GO HERE. Someone tried to open our door in the middle of the night. Management was nowhere to be found. I knew it was just a budget motel but the place is beyond unsettling.
nothing! High rate relative to the standard.
It was the first time that I have found a bed at a motel to actually be comfortable. I would definitely stay there again.
The Laundry Room The breakfast area and the breakfast. The price at $142 was the most expensive that we have paid on our journey and the worse breakfast.
Much less expensive then hotels in nearby Massachusetts
Not one thing I hated everything about the place except the location nasty rooms and staYed one day and they kept 300 dollars of mine and didn't want to refund me anymore and I only stayed one night won't recomend this place to a homeless person unless its a storm out side. Hated every thing about it tell all to not stay there
The free breakfast was excellent, and the restaurant the night before was extremely accommodating for dinner when we didn't have a reservation. The restaurant staff and the food were excellent. The room was poorly decorated in 1950's decor with a very unpleasant musty odor. Only 5 tv channels, The heat did not work. The temperature never got above 60 degrees all night long. Not worth the price we paid.
I like that the pool was open even tho it was january. Loved the room set up. Lover the staff, very friendly and helpful. Did not like how there is nothing around there. I'm use to seeing alot around me. And there was not much to do around there if you are not into art. The contemporary art museum was right in front of the hotel, but other than that, there is not much to do. The drive from new York was very nice. Middle of nowhere.
the room was good the heater kept the room at 76 so i had to put the air on
Nice beds! Microwave and mini fridge! Bathtub didn't have a stopper that worked but everything else was great.
Decent price, quiet, good location. I was charged twice at different rates with my name on another person's payment method, and now I'm trying to figure out how to get some of my money back for staying in only one room for one night. Online travelers be wary of the booking websites, try paying with cash or call hotels directly.
it is a quiet time of year and the setting is peaceful,which i prefer for a much needed restful environment
Location, price. Heat seemed to be on. Noise level high.
The prices of rooms are reasonably inexpensive. Staff is very friendly. Complementary breakfast was a nice added touch to our stay. We ran out of toiletries including toilet paper. One of our lamps had a broken bulb.
Staff was extremely friendly and ready to please. For the money, my room had a fridge, micro wave, coffee pot, ant safe for valuables. This seemed to be a lot for the price I paid, which for that area, seemed to be a more than reasonable $$$ value. Weather didn't permit pool use, but it was there for my use if I wanted it. They are making attempts to be green. Several notices throughout the room made suggestions to help them in that endevoir. This inn is also within walking distance to eateries etc.,and a short drive to Williams College. Very convenient! I did not find it the cleanest of places. It wasn't terrible, but I could see things that needed improvement. Furniture was in need of some fixing...nothing dangerous, but some more effort to the smaller details in cleaning up the room would be beneficial. With that said, this was my second visit to this inn and I would go again. The friendly staff trying to please their customers make it a PLUS!
Location Noisy, room right on parking lot
Bathroom was clean. Shower worked well. Good location near town. Good value for the money. Relatively quiet. Wi-fi did not appear to work. Be sure to bring your own connectivity. Breakfast was not worth partaking in. Room had a musty smell.
Location. They allowed pets. I think the 'Queen' bed was a 'double'. Sparse, older furnishing. Direct TV didn't have a lot of channels including major networks or local news.