Kayak charges me but the hotel did not see the reservation so I paid twice. I’m furious and can’t get ahold of anyone.
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Amenities at DoubleTree by Hilton Hotel Berkeley Marina
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Coffee shop
- Business center
- Flat-screen TV
Reviews of DoubleTree by Hilton Hotel Berkeley Marina
7.7
Good
2988 verified ratings
Wonderful
1089
Very good
564
Good
460
Okay
276
Fair
228
Mediocre
124
Poor
247
Summary of reviews
Guests say
Guests consistently praised the hotel's beautiful location, scenic views, and proximity to the marina and walking trails. However, many were disappointed with the cleanliness of rooms, outdated facilities, and negative experiences with customer service, including unresolved billing issues and slow response times. Parking fees were frequently mentioned as expensive and unclear, and several guests felt the hotel did not offer good value for the price paid. Despite these drawbacks, some guests appreciated the friendly staff, comfortable beds, and amenities like the pool and restaurant.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
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7.7 out of 10
1953 reviews
7.8 out of 10
346 reviews
8 out of 10
21 reviews
6.9 out of 10
16 reviews
All reviews
Love the cc cookies. Nice hotel. Could use some updates. Large rooms. The snack bars charges $2.00 service charge on every purchase. Insult to injury! Prices are high to begin with. On the bay.nice large vanity in bathroom.
Request for Resolution and Proper Compensation – Recent Stay Experience Dear Operations Manager or General Manager's, My name is Shamika Holcomb, and I’m writing to formally express my deep disappointment with my recent stay at your hotel in Santa Clara. As a mental health clinician who also manages my own mental health, I regularly book self-care staycations to decompress. Your location is typica...
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Not robbing people on prices on everything at hotel . 40 $ for fish and chips . 40$ per night parking i was not told about . $15 dollars for a starbucks coffee thats $4 at any liquor store . And a hundred other things like that .
I loved the view in front of the hotel. It was very pleasant to walk outside in the morning.
Cons (-) Facility is under construction and the lobby and walkways to adjacent buildings with guest rooms is a mess. Charging $30 a night to park there is a joke....there is street parking just off property for free! The road adjacent to the property, while not the hotel's responsibility, is pot-holed and probably in the worst condition of any road I've driven in Northern CA.
Pros (+) Paid for a Premium King room with a balcony and got one that shared a wall with a noisy old elevator. Asked for a room change, got put in another one next to... an elevator! Didn’t exactly appreciate their sense of humor with that. Then they said they only had a room of that type next to an elevator, so I had a choice to make— be able to sleep at night, or settle for a regular room with two beds o...
Cons (-) Being able to sleep in the premium room I paid for and not have my weekend ruined would be a good start.
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Pros (+) Water view
Cons (-) Restaurant
Cons (-) The walls are so thin to the point you can literally hear the next door having a quiet conversation. The room was not ready even by four which is the official check-in time and they had to change our room to different type by downgrading. The front desk person that was helping me did not really “help” me and was extremely rude. She did not smile a single time and was giving attitude toward all the...
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Pros (+) clean although not the most soundproof place.
Cons (-) Vending machine wasn't filled with all drink selections. Parking should've been inclusive with the room. What was this tourist fee i got on my bill? i'm not a tourist unless that cookie i involuntarily received was the markup. Coffee maker instructions weren't as clear as it could've been.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What are the amenities offered at the DoubleTree by Hilton Berkley Marina?
The hotel offers a wide range of amenities including a business center, printing services, meeting rooms, ATM, bar area, laundry, gift shop, lounge, convenience store, room service, snack shop, Starbucks coffee, fitness center, and pool.
What can guests expect from the dining options at the DoubleTree by Hilton Berkley Marina?
Guests can enjoy delicious food and cocktails at the Bay Grille and Bar and the Marina Room.
Are there any nearby attractions close to the hotel?
The hotel is close to attractions such as the Arts District, the Bay Bridge, Downtown San Francisco, and the University of California.
What do guests appreciate about the hotel's location?
Guests love the location next to the marina and the stunning views of the water and marina.
What are some common concerns about the hotel?
Some guests have mentioned concerns about the unexpected overpriced parking fee, the need for renovations in certain areas, and the presence of homeless encampments in the vicinity.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the marina and San Francisco Bay comes highly recommended.
Consider Transportation Options
While the hotel offers a complementary shuttle for sites within three miles, some guests found the location isolated from shops, restaurants, and other means of transport. It's advisable to have a car or budget for taxis or Uber if you plan to explore beyond the immediate vicinity.
Check for Room Updates
Some guests noted that the rooms looked a little dated, with mentions of mold on sheer curtains and a need for bathroom renovations. Consider inquiring about the most recently renovated rooms or suites for a more modern experience.
Be Mindful of Parking Costs
Several guests were surprised by the high parking fees, with one guest describing it as "exorbitant." If you're driving to the hotel, it's worth factoring in the additional cost of parking, especially if it's not included in your booking.
Explore On-Site Dining Options
The Bay Grille and Bar and the Marina Room were praised for serving delicious food and cocktails. Consider trying out these dining spots during your stay for a convenient and enjoyable culinary experience.
Be Aware of Surroundings
Some guests mentioned encountering homeless encampments on the way to the property, which may be a consideration for those traveling with safety concerns or looking for a more urban environment.
Consider Hilton Honors Membership
One guest mentioned that parking fees might be waived for Hilton Honors members. If you're a member or considering joining, it's worth checking if this benefit applies to your stay.
Inquire About Room Selection
Some guests experienced issues with their initial room, such as proximity to noisy areas or maintenance problems. It might be beneficial to communicate your preferences or any concerns with the staff during the check-in process to ensure a comfortable stay.
Take Advantage of the Hotel's Location
The hotel's proximity to the marina, beachfront parks, and recreation areas was highlighted by guests. Consider exploring these nearby attractions for outdoor activities and scenic views.
Check for Special Offers
Some guests mentioned receiving special prices for their stay. It could be worthwhile to inquire about any ongoing promotions or packages that might enhance your experience at the hotel.
Location
200 Marina Boulevard, Berkeley, CA 94710
What's nearby
- Berkeley Marina0.3 mi
- Congregation Beth Israel2 mi
- UC Theater2.4 mi
- The Magnes Collection of Jewish Art and Life2.6 mi
- UC Berkeley Art Museum & Pacific Film Archive2.6 mi
- California Hall2.9 mi
- Sather Gate3 mi
- Rose Garden3 mi
- University of California, Berkeley3 mi
- Sather Tower3.1 mi
- People's Park3.1 mi
- Hearst Memorial Mining Building3.1 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about DoubleTree by Hilton Hotel Berkeley Marina
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
December | August | $213 | $259 |
Cheapest month to stay with an average 52% drop in price. | Most expensive month to stay with an average 38% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
DoubleTree by Hilton Hotel Berkeley Marina
Which month has the cheapest rates at DoubleTree by Hilton Hotel Berkeley Marina?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at DoubleTree by Hilton Hotel Berkeley Marina is December, with an average nightly rate of $121. The most expensive month is May at $210 per night.
What is the cheapest day to book DoubleTree by Hilton Hotel Berkeley Marina?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book DoubleTree by Hilton Hotel Berkeley Marina is Sunday, with an average nightly rate of $174. The most expensive day is Friday at $294 per night.
How far in advance should you book DoubleTree by Hilton Hotel Berkeley Marina?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at DoubleTree by Hilton Hotel Berkeley Marina, book around 11 weeks in advance. This could save you approximately 34% compared to booking last minute.
KAYAK's top tips for your stay at DoubleTree by Hilton Hotel Berkeley Marina
FAQs when booking at DoubleTree by Hilton Hotel Berkeley Marina
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Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|
2.3 mi | Oakland | 12.0 mi |